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Staybridge Suites Charlotte Ballantyne

#27 of 171 Hotels in Charlotte
Certificate of Excellence
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15735 Brixham Hill Avenue, Charlotte, NC 28277
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Staybridge Suites Charlotte Ballantyne
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Ranked #27 of 171 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
AZGlass chandler, az
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163 reviews from our community

Traveler rating
    121
    28
    9
    4
    1
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58
21
8
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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chandler, az
Top Contributor
135 reviews 135 reviews
43 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed a night here last weekend. The suite was spacious and clean. Beds and bedding were very comfortable. Breakfast was great, although packed with people. Only downsides were the harsh sandpaper pool towels and the foul smell on the 3rd floor hallways. It smelled like body odor, but it might have been a musky room spray. Luckily, our room... More 

Was this review helpful? Yes
NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear AZGlass, Thank you for taking the opportunity to share your feedback with us, your review provided us with significant, beneficial information that can approve upon our service. I am glad you enjoyed your overall stay and truly hope you can return soon. Thank you for choosing the Staybridge Suites Charlotte Ballantyne. Best Regards, Nicole Clyburn General Manager More 

akron, oh
Top Contributor
99 reviews 99 reviews
53 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent one night here in March 2015 on business. For $200, I expected a perfect stay and the hotel fell short. On the positive side, it's a beautiful property in a very nice part of town. Room is large and well-appointed. The bed was comfortable. Breakfast was above average. On the negative side, the level of outside noise making... More 

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NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear Keatingclan, Thank you for taking the time to provide me with this detailed feedback from your recent stay with us. I apologize that your room had some maintenance issues and that we fell short of your expectations in the different areas you provided. I apologize again for the unfavorable impression left with you, please be assured that our priority... More 

Cocoa Beach, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2015

We have stayed at the Staybridge Ballantyne numberous times on business in the last 2 years. Every visit has been comfortable and pleasant. The breakfast menu is always plentiful,, fresh and great selection. You have the opportunity to choose a healthy start to your day or indulge in sweets. I like the glass plates and silverware. I really don't enjoy... More 

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NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear Darlene T, Thank you for taking the opportunity to share your feedback with us. It was such a pleasure to read you have been staying with us for so many years, we truly appreciate your loyalty. It's always our priority to ensure each and every guest has a pleasant and comfortable stay. Thank you for choosing the Staybridge Suites... More 

Cheraw, South Carolina
Top Contributor
93 reviews 93 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 2, 2015

This is a lovely hotel that is being ran right! Everything about our stay was perfect. We stayed here two nights to celebrate our 21st anniversary. We used our IHG points, so were upgraded to a King suite since it was available. A nice room with a full kitchen and the bed and pillows were very comfortable. One thing that... More 

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NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear Becky D, Thank you so much for sharing your comments with us. How wonderful that you spent your Anniversary here with us, sounds like everything was so perfect for you. Thank you again for your feedback and we truly hope you can spend some more special occasions with us again in the future. Thank you for choosing the Staybridge... More 

Knoxville, Tennessee
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

This was the first time we stayed at this Staybridge Suites, but I will stay here again. The staff was wonderful, and the rooms were very clean. They have a nice "market" in the lobby too. The free breakfast was very nice, actually better than most hotels I have stayed in, and there was plenty of room in the eating... More 

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NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear ckssr1961, Thank you for taking the opportunity to share your feedback with us! I'm truly so happy to read all your kind words as we work so hard to make everyone's experience a great one. Thank you again for your comments and we hope to see you again soon. Thank you for choosing the Staybridge Suites Charlotte Ballantyne. Best... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2015

We found this hotel as an overnight stay on the way back to Florida from summer vacation. Great customer service separate bedroom from full kitchen and living room. Great breakfast bar. Worth the money, good price and even better customer service.

Was this review helpful? Yes 1
NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear Heather M, Thank you so much for your kind comments. I am so glad you enjoyed everything about your stay and we hope you can visit us again the next time you come to Charlotte. Thank you for choosing the Staybridge Suites Charlotte Ballantyne. Best Regards, Nicole Clyburn General Manager More 

Ashburn, Virginia
Contributor
20 reviews 20 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 13, 2015

This hotel is very close to our corporate offices, so it's convenient for our business travelers. the staff is fantastic. Everyone is genuinely kind. The breakfast is wonderful! Lots of fresh berries, and all kinds of healthy and indulgent options for the most important meal of the day! The rooms/suites have a comfortable home-like feel. I appreciate their warmth and... More 

Was this review helpful? Yes
NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

OfficeGoddess20147, I want to thank you for taking the time to write a review about your recent stay with us. I was delighted to hear that you enjoyed our breakfast and thought our staff was very helpful. Our goal is to provide the ultimate in service and accommodations to make your stay as comfortable as possible. Your comments about our... More 

Gastonia, North Carolina
Top Contributor
88 reviews 88 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 5, 2015

I loved the hotel... it is cozy, comfortable, spacious and very clean. The staff is very kind and they are always ready to assist you. The kindness and politeness of the staff is a big plus. The hotel is situated in a very nice area close to almost everything, you can just walk to a restaurant. I love the bed,... More 

Was this review helpful? Yes 1
NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear Luciana, Thank you for taking the time to write such a wonderful review. We pride ourselves on delivering world class service and I'm so glad you received it. Thank you for choosing the Staybridge Suites Charlotte Ballantyne and we hope your return again soon. Best Regards, Nicole Clyburn General Manager More 

Charlotte, North Carolina, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2015

I stayed in this hotel for about 6 weeks while working an assignment in Ballantyne. I had an excellent experience. Here are some notes on the hotel: -Hotel is situated in a nice area with plenty of restaurants in walking distance -Hotel staff is friendly and accommodating -Suites are large, modern, and comfortable -Hotel is close to several office parks... More 

Was this review helpful? Yes 2
NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear Brian M, Thank you for taking the time to review our hotel, your feedback was wonderful to read. I was happy to hear you were happy with the service we provided as well as the location of our facility. Thank you for choosing the Staybridge Suites Charlotte Ballantyne. Best Regards, Nicole Clyburn General Manager More 

Senior Contributor
25 reviews 25 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 14, 2014

Enjoyed our weekend stay at the Staybridge Suites, it was our first time staying at Staybridge and we were impressed. Great service from all the staff, there wasn't any staff member that didn't provide a warm greeting. Rooms are spacious and clean, decor is updated throughout this hotel. Nice complimentary breakfast and a beautiful indoor pool and hot tub to... More 

Was this review helpful? Yes 1
NicoleC1000, General Manager at Staybridge Suites Charlotte Ballantyne, responded to this review

Dear JackieL, Thank you for taking the time to post such a wonderful review. I was glad to hear you enjoyed your stay and the warm and welcoming customer service from my team. We pride ourselves on delivering world class customer service and I am thrilled you received just that. Thank you for choosing the Staybridge Suites Charlotte Ballantyne. Best... More 

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