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Residence Inn Charlotte Piper Glen

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5115 Piper Station Drive, Charlotte, NC 28277
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Residence Inn Charlotte Piper Glen
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Residence Inn Charlotte Piper Glen
Residence Inn Charlotte Piper Glen
Residence Inn Charlotte Piper Glen
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75 reviews from our community

Traveler rating
    24
    24
    10
    12
    5
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33
7
3
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ramsey, New Jersey
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed yesterday NEW

Very little went right: 1. No rooms available when I arrived 11:30 am. Told me they my requested room identified- on a high floor away from the highway - and it would be ready when I returned mid afternoon. 2. The lobby restroom was closed due to renovations. Not what I wanted to hear after a long morning's drive. 3.... More 

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Rockville, Maryland, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here one night last week, and was greeted upon check in by the pleasant front desk clerk (don't remember her name). Yes you can see that a renovation is going on but the hotel made every possible attempt to minimize the impact to the guest. Other comments before mine the guests are upset because a renovation is going on.... More 

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Lohmar, Germany
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visit this hotel about twice per year. There is nothing special or really bad to say about this hotel. For (nearly) every thing it is a 3. (from 5). There is one thing that is really disgusting and that is the carpet in the lift. Pardon me for going on about this but you could grow bacterial cultures in... More 

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Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying with us and taking the time to let us know about your experience. As you know we are just finishing up our renovation and I am happy to tell you that the carpet in the elevators is being replaced as well. We were waiting to last to do it as we have been receiving many deliveries... More 

Surfside Beach, South Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Room 202 nonskid surface in the shower was worn-out resulting me falling out of the shower injuring my right foot and injuring my right hip that sent me to the emergency room for x-rays. I filled out an incident report and was told I would hear from the General Manager. Three days later and I have not heard from anyone... More 

Was this review helpful? Yes 1
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for taking the time to let us know about your experience. I apologize for the tub in your room. We are currently looking into what the best option is for taking care of this issue. I am not sure what may have caused it to become worn in this one particular room. We hope that you will give... More 

Hinsdale, Illinois
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed February 22, 2015

This hotel is very underwhelming. The "lobby" is under renovation. This basically means that there is no lobby at all. There is a front desk, staffed by a collection of surly employees as well as 9 bar stools, where the "lobby" should be. At breakfast, as you might imagine this is insufficient. Many of the guests when I stayed were... More 

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Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying at the Residence Inn - Charlotte Piper Glen and for providing us feedback about your stay. It is always good to hear from one of our groups. I do apologize for the inconveniences that you experienced because of our renovation. We had discussed with the tournament directors and your club contact that we were under renovation... More 

Raleigh, North Carolina
Top Contributor
81 reviews 81 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed February 18, 2015

This hotel is OK, and is undergoing construction. Rooms are fine, free breakfast is all right, but the major problem no one can make better is the very loud interstate right outside your window! If you plan on staying here, bring ear plugs if you want to sleep. They should have avoided this issue when the hotel was under construction.... More 

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Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying at the Residence Inn Charlotte Piper Glen and for taking the time to let us know about your experience. I apologize that road noise was an inconvenience for you. I wish that we would have know about it during your stay so that we could have moved you to a different room or done something to... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 16, 2015

In town for a family event. Stayed in a two bedroom suite. It was nice, clean and looked newly remodeled. Lobby was in the midst of being remodeled. They had a temp area setup for the breakfast. From what I understand from other family members it was scaled down but still included cheese omelet, sausage, and waffles. Staff did their... More 

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Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying with us and for taking the time to let us know about your experience. I appreciate your understanding while you were with us. As said we are currently undergoing a renovation. The room portion of the renovation is complete and we are just a few short weeks away from finishing the lobby area. We are very... More 

Fredericksburg, Virginia
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2015

The Residence Inn hotel chain is wonderful ... like a little home away from home. This particular location was very clean and even though next to the interstate (my windows faced the road) it was extremely quiet. I heard very little in the way of traffic noises. The breakfast selection was incredible. There was so much to choose from. The... More 

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Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for letting us know about your stay. We are glad that you enjoyed it and that you had such a great experience. Be sure to come back again soon and see our "new" hotel after our renovation is complete. More 

Atlanta
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 2, 2014

We visited the Residence Inn Piper Glen for a weekend tournament. They were extremely accommodating to our groups needs. We had a very early morning game and the staff was able to put out cold items for the kids to get prior to the game. We loved the outdoor fire pit and the kids enjoyed the sport court. Great experience!... More 

Was this review helpful? Yes
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for a taking the time to let us know about your stay. We are glad you and your team stayed with us and that we could make your weekend more convenient by providing you with an early breakfast. We hope that the next time you are in the Charlotte area you will come and stay with us again. More 

Orando
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 6, 2014

We spent three nights at this hotel, along with lots of our family and friends who were in town for a wedding. This hotel was the perfect spot for a large family gathering. There were several different room size and layout options, an extensive hot breakfast, basketball courts, and an awesome outdoor fire pit with lots if seating where the... More 

Was this review helpful? Yes 1
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying with us and for taking the time to share feedback on your stay. We appreciate all of your kind comments and are glad that you enjoyed your stay with us. We look forward to you coming back again. More 

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