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Residence Inn Charlotte Piper Glen

3.0 of 5 Hotel   |   5115 Piper Station Drive, Charlotte, NC 28277
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Ranked #90 of 170 Hotels in Charlotte
A recent review
5 of 5 stars Reviewed October 6, 2014
RosserBeyer Orando
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66 reviews from our community

Traveler rating
    22
    22
    9
    10
    3
See reviews for
31
7
2
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orando
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 6, 2014

We spent three nights at this hotel, along with lots of our family and friends who were in town for a wedding. This hotel was the perfect spot for a large family gathering. There were several different room size and layout options, an extensive hot breakfast, basketball courts, and an awesome outdoor fire pit with lots if seating where the... More

Was this review helpful? Yes 1
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying with us and for taking the time to share feedback on your stay. We appreciate all of your kind comments and are glad that you enjoyed your stay with us. We look forward to you coming back again. More

Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 23, 2014

This hotel was was average overall and we stayed as an on the raid transition point, arriving late and leaving in the morning. The rooms fixtures were on the old side, mattresses old and worn out, the AC system needs a thorough cleaning, etc. Our issues were with the door locks not functioning properly. 1. The 2 side exit doors... More

Was this review helpful? Yes 1
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for choosing the Residence Inn Piper Glen and for taking the time to let us know about your stay. I am sorry that the door in your room did not latch. That should have been caught by our staff before you checked in. I have had my maintenance person look at it and we have adjusted the door... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 18, 2014

Staying here for two weeks waiting for a new home to be ready. Here's a random list of thoughts. No real mattress in the master suite. Just a foam pad on top of a box spring. Mismatched kitchen appliances. Dirty dishes upon arrival (food stuck to cutting board/colander, etc). Office chair leather ripped off with padding exposed. White stain on... More

Was this review helpful? Yes
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying with us and for letting us know about your experience. I am sorry that things did not go better during your stay. I am excited to let you know that we are currently finalizing plans for a complete renovation of the hotel that will start in just over 1 month. The hotel will have an new... More

fletcher nc
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2014

Enjoyed our one bedroom, nice and clean, bed very comfortable, great that pets are allowed. Breakfast was included which was a bonus. Easy into hotel with no issues. Easy parking. Would definitely stay again! Suggestion regarding breakfast. The two nites we stayed there was never any bacon on the bar, just sausage which I cannot eat. Please try to consider... More

Was this review helpful? Yes 1
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you so much for your review of our hotel and your kind words about our hotel. We do currently rotate bacon into our breakfast. I apologize that we didn't have it on one of the days that you were here. We look forward to you coming back and staying with us again. More

Philadelphia
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 11, 2014

As a Marriott Gold and SPG Platinum member I travel often and this property wins my worst room quality in 2014 award. Room 512 has burn marks in the carpet, stained pull out couch mattress, stained drapes, torn armchair, clogged toilet, and ripped desk chair. I tried to switch rooms but full house. At $219.00 per night Marriott I expected... More

Was this review helpful? Yes 3
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying with us and for taking the time to let us know about your experience. I apologize for the issues that you experienced while you were with us. We are currently working on our plan for a renovation late this year and many all of the problems that you noted will be addressed. I hope that you... More

Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014 via mobile

For the price point, this is a good property with restaurants and entertainment very close by.. personnel were very friendly and helpful, stay on parking lot side to avoid noise from 485..would stay there again

Was this review helpful? Yes 1
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you so much for taking the time to let us know about your stay and your kind words. We hope that you come back stay with us again soon. More

Hillsborough, NC
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

Everything about the Inn is really good except the king mattress in our room was very soft and sagging. The Front Desk said they were renovating and that would be addressed in the future. The morning breakfast is especially good. The attendant goes out of her way to be sure you have everything - even making waffles for you :-)... More

Was this review helpful? Yes 2
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for staying with us and for providing us with feedback from your stay. I apologize that the mattress did not provide you with good nights sleep. We are currently finalizing plans for a full renovation later on this year. You will see many changes taking place in both the rooms and public areas. We hope that you get... More

Silver Spring, Maryland
Top Contributor
243 reviews 243 reviews
35 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed April 15, 2014

This hotel was perfect for me. It was close to where I wanted to be, it was clean and nice. There were a ton of places to eat and shop across the street from hotel. It was a great location for me. The staff was really nice. It was nice to have a small kitchen in the room. Most hotels... More

Was this review helpful? Yes 1
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you very much for taking the time to let us know about your stay. We are so glad that you enjoyed our facility. We hope you come back and see us again. More

Maryland
Top Contributor
155 reviews 155 reviews
7 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed March 29, 2014

I want to make it clear that none of the problems I will list below were major - but there were far too many of them. We have had good experiences in the past at hotels in this chain but not this time. In the room: no luggage racks in the room only one trash can in a suite no... More

Was this review helpful? Yes 2
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you for taking the time to let us know about your recent stay. Our guests feedback is very important to us. We are using your comments to make sure that all of our guests stays are better in future. We would love to have you back again to show you what a great hotel we have. More

Kaysville, Utah
Top Contributor
201 reviews 201 reviews
40 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed March 22, 2014

This is certainly one of the nicer Residence Inns that I have stayed in. Very clean. Nice and courteous staff. It has a small gym. The breakfast is also quite good. It is a nice place to stay and close to a large shopping mall an restaurants. Close to the freeway. Certainly not super close to downtown if you prefer... More

Was this review helpful? Yes 1
Craig A, General Manager at Residence Inn Charlotte Piper Glen, responded to this review

Thank you staying with us and your kind words as well. It is always nice to hear such great feedback. We hope you come stay with us again. More

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Additional Information about Residence Inn Charlotte Piper Glen

Address: 5115 Piper Station Drive, Charlotte, NC 28277
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Charlotte Piper Glen 3*
Number of rooms: 114
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Also Known As:
Residence Inn Charlotte Piper Glen Hotel Charlotte
Charlotte Residence Inn

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