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Homewood Suites by Hilton Charlotte Airport

#47 of 171 Hotels in Charlotte
Certificate of Excellence
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2770 Yorkmont Road, Charlotte, NC 28208
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Homewood Suites by Hilton Charlotte Airport
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Homewood Suites by Hilton Charlotte Airport
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347 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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  • Spanish first
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  • All months
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New York, NY
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I waited an hour for the shuttle service to pick me up at the airport. Ended up taking a taxi even though it was 10 minutes away. The lack of communication between the front desk and shuttle driver was appalling. I originally was going to stay 3 nights but given the cold service and lack of accommodations, I switched to... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Ghhhreat, Thank you for your time in reviewing our hotel. Our staff strives to provide sincere hospitality and we clearly had a breakdown in communication regarding your airport transportation. Please accept my apology; I’m sorry we let you down. Sincere feedback like yours encourages improvement for future stays; for this reason, I hope you will visit us again. Sincerely,... More 

Hayesville, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I weigh 120 pounds and 5'4". I was actually too big for the inadaquate shower. The television wasn't working properly. The telephone was missing the instructions and the phone number and address were not available in the room. The staff wasn't as attentive as I would have expected for my late arrival. The rooms were large and thank goodness the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear sing4u711, I'm sorry our shower was not to you liking and for the issues you experienced with the TV and telephone. Additionally, I regret you did not find our associates attentive at registration. We strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for... More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Greeted by a delightful gentleman quite late and unexpectedly. He completed the check in process quickly. The gentleman who checked me out the following morning was equally polite and friendly. The room was extremely well furnished and well appointed. I was totally satisfied and very surprised that the room made such an outstanding impression as I have worked in the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Barbara S, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Ihab Beshay General Manager More 

Mentor, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I arrived on Monday and there was no hot water in my shower. I reported it and the same issu occured Tuesday morning when I took a cold shower. The breakfast eggs were tasteless and dry. The staff is very friendly.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Joe O, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues that you experienced with water temperature in your room. We will take your comments about our breakfast under consideration as we continually work to improve our guest experience. We hope you will... More 

Wichita, Kansas
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 1 week ago

We our stay came with lots of people smoking pot so bad that it gave us a contact high while in our room. Some how the ac system was moving it around. We also delt with people running up and down the hall plus running in and out of rooms letting doors slam. I have emailed the head Manger and... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Charlies1600, Every suite in our hotel has its own ac unit, so it is impossible for odors to transfer via the cooling system to adjacent rooms. I offer my heartfelt apologies that loud inconsiderate guests interrupted the comfort of your stay; I'm sure the noise interruption was frustrating. We did waive your pet fee as a good faith measure.... More 

Erie, Pennsylvania
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 1 week ago

Our family spent one night at this hotel. It was convenient to get to, the outdoor pool was small but nice and the beds were comfortable. However, there were a few items that made our stay less than what we hoped for: the hotel may be in some stage of renovation but we weren't aware of that when we booked... More 

Was this review helpful? Yes 3
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear FamilyTravelers4ever, Thank you for your review. Please accept my sincere apologies for the level of service that you received; this is not indicative of our norm. I have addressed these issues with our staff, and hope that the next time you are in the area you will come stay with us again and experience an improved level of customer... More 

Fort Worth, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was on a recent business trip to Charlotte and stayed at Homewood. I had not been there since last year and was pleasantly surprised to find that the hotel has been remodeled. The lobby and guest suites are very nice. The stay was great! All the Staff was friendly and accomodating. I will definitely stay there again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Rena J, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Ihab Beshay... More 

Inman, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Would stay at and recommend Homewood Suites to anyone. This was an airport location and what we needed but have stayed in other locations with Homewood and had same great quality. Being a Hilton brand is a plus!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Patricia R, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and great location, but more importantly our consistency. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Ihab Beshay General... More 

Chesterland, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We use this place regularly when passing from Ohio to Florida. This place will hold our family of 6 on short notice and is typically very accommodating with great customer service. Its about halfway between NE Ohio - Orlando and the NASCAR attractions in the area make this is a nice resting spot. The place was in renovation updating to... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear meebse972, Welcome back! Thank you for your thoughtful review. I appreciate you choosing us while driving north/south. It is reflections like yours, which highlight strengths and areas for improvement that allow us to serve our guests better. Please visit us again the next time you hit the road. Sincerely, Ihab Beshay General Manager More 

PIttsburgh
Level Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Upon arrival you enter into a brand new lobby that was renovated. It is very spacious and modern. Nicole (front desk) greeted us and was lovely. She also provided grab and go breakfast for my family since we were leaving early in the morning and were going to miss the morning breakfast. I thought that was going the extra mile... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Juicer, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our amenities and accommodations. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. I look forward to sharing your kind remarks with Nicole. We hope to host you again on a return visit. Best, Ihab Beshay General Manager More 

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