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Homewood Suites by Hilton Charlotte Airport

3.0 of 5 2770 Yorkmont Road, Charlotte, NC 28208
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Certificate of Excellence 2014
Homewood Suites by Hilton Charlotte Airport
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Homewood Suites by Hilton Charlotte Airport
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271 reviews from our community

Traveler rating
    142
    67
    31
    17
    14
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81
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Pole
Contributor
19 reviews 19 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

What can I say that is positive about this experience. Well, at least I am no longer there. From the time I got their most of the staff except 1 were argumentative, defensive and unwilling to help. From the very moment I walked in to register it was trouble. The chocolate chip cookie they gave me was old and cold.... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Stephen M, I’m terribly sorry for your frustrating experience at registration; please forgive us. Our hotel is an airport hotel; there will be residual noise from the planes, but I regret that an inconsiderate neighbor interrupted your sleep. We strive to provide and restful stay and we clearly missed the mark. Your feedback is welcomed and appreciated as it... More

Nesconset, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I would like to express my gratitude to your employee, Kameron. He was polite and He was the driver who took us to the airport and upon arriving at my gate I realized that I left my I Pad in the back seat of the van. I called the hotel and he told me that he had it. He was... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Michele B, It is fantastic to hear that your stay was enjoyable! I'm delighted to know that our staff was able to return your personal items. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Chris Floyd General Manager More

New Lebanon, Ohio
Top Contributor
181 reviews 181 reviews
13 hotel reviews
133 helpful votes 133 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here as we drove inn for a baby shower for my friend. I have stayed at Hilton properties before, and I echo the sentiment that this property does NOT live up to Hilton standards. My husband & I had a king size suite & checked in late Friday night, no issues with check in, found our room just... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Karissa S, Thank you for sharing a detailed and sincere review about your recent stay with us. We wholeheartedly apologize that we were unable to provide you with the exceptional stay you've come to expect from Homewood Suites. The little details definitely do make a trip and we regret we missed the mark in many areas. Your feedback provides... More

Charlotte, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Coming from a HHonors member and someone who spends a large part of their job traveling, I was very disappointed in this hotel. Our room / hallway upstairs reeked of smoke, the kitchen counter was broken, the bathroom cabinet was broken, there was trash and a balloon (?) left in our room when we arrived, really poor internet service -... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Caitlyn T, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize for your experience at our hotel. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order... More

Harrisburg, North Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for one night so we could catch an early flight out the next day. It was a clean hotel, but was very dated. The staff was great and it was quiet. The breakfast in the morning was great too. I would recommend but hopefully they will do renovations soon.

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear John A, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and airport location. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.... More

Phoenix, Arizona
Top Contributor
196 reviews 196 reviews
106 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My favorite place to stay is Homewood Suites,, why because I have a real bedroom, kitchen and living room. It's as close to home as I get, when I am traveling. This place however is not on my list to return to. This place was lacking the Hilton Standard. The carpet was old and worn. The wall had been repaired... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear frequenttravelerdave, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share... More

El Paso, United States
1 review
4 of 5 stars Reviewed October 9, 2014

The staff and facilities were great. There were a few missed bread crumbs on the stove but over all the suite was great. Highly recommend staying here. The shuttle service made several trips for me to ensure I made my appointments and and flight back to El Paso.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Kristopher J, I’m so glad you enjoyed our hotel and amenities! Reflections like yours highlight what we are doing well and give us areas to improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Chris Floyd General Manager More

Atlanta
1 review
5 of 5 stars Reviewed October 3, 2014

Great hotel because we had a two bedroom suite and kitchen with full size refrigerator so you don't have to worry about a cooler! The price was great and the breakfasts and included weeknight dinners available were a pleasant surprise.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Glenn P, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return... More

Sugar Land, Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 1, 2014

I stayed here quite a bit a couple of years ago and sadly this place has gone downhill. My room: neither the sink nor the shower drained, lights out in the bathroom. I couldn't help but think how many times housekeeping had ignored these issues. Food is decent quality but overcooked and bland. The hotel had a low quality feel... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Wep25, Thank you for your continued patronage. I was terribly sorry to hear of the issues you experienced while staying; please forgive us. I appreciate you sharing your experience as it allows us to monitor and improve future stays. For this reason, I would like to welcome you back so you can enjoy the high quality accommodations and service... More

Charlotte
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 30, 2014

We frequent this hotel, Homewood Suites by Hilton at the Charlotte Airport, quite often. Anytime that we visit Charlotte, this is where we want to stay. Their front desk is open 24 hours, the have a nice continental breakfast, and the room is rather spacious. However, this visit was less than special. The floor is both of our closets were... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review

Dear Summer C, We are so appreciative of your kind review. It is rewarding to know that you enjoy our modern rooms and ample amenities; please forgive our lapses in service this stay. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please... More

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Additional Information about Homewood Suites by Hilton Charlotte Airport

Address: 2770 Yorkmont Road, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Charlotte Airport 3*
Number of rooms: 102
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Also Known As:
Homewood Suites By Hilton Charlotte Airport / Coliseum Hotel Charlotte
Homewood Suites Charlotte Airport
Hilton Charlotte
Homewood Charlotte
Charlotte Homewood Suites
Charlotte Hilton

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