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Hilton Garden Inn Charlotte Uptown

#18 of 171 Hotels in Charlotte
Certificate of Excellence
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508 E Martin Luther King Jr. Blvd, Charlotte, NC 28202
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Hilton Garden Inn Charlotte Uptown
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Hilton Garden Inn Charlotte Uptown
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336 reviews from our community

Traveler rating
    167
    115
    41
    9
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Delaware
Top Contributor
173 reviews 173 reviews
54 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for three nights to attend a conference. Reservations were easy to make on Hilton.com. Greeted promptly, very friendly staff. Room was clean, well furnished and in order. Coffee and tea in lobby most of day and evening. Bar in lobby as well as place to eat. I had lunch there twice, very good and reasonable price. Bed... More 

Was this review helpful? Yes
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

We are more than excited when we earn positive comments from a TOP contributor. We do have a very intimate fitness center on property. As you mentioned, the local YMCA is just 2 blocks away. We also offer $10 day passes at our front desk to the local Gold's Gym Elite in the Epicenter (3 blocks away) if you need... More 

Buffalo, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Arrived late from a road trip on 4/17/15, and Ashleigh at the front desk was SO nice, so accommodating! Our rooms were spotless, beds were comfortable and we had a cool view of surrounding buildings including the Nascar Hall of Fame. The pool was warm and open 24 hours. I would recommend this hotel to all.

Was this review helpful? Yes
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Thank you for your comments from Buffalo. I trust you all are finally thawing out and needless to say, we are thrilled we were able to warm your bones with our Southern Hospitality. Please note that our pool policy is that we are open 24 hours, AS LONG AS, folks are behaving themselves! Hope to see you again soon. More 

Bristol, Tennessee
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a convenient location for the Epicenter and Time Warner Arena. Overall, room was clean and what you would expect from a Hilton Garden Inn. Check in process was efficient and without issues. The self-parking option is easy and close to the rooms, if you don’t want to valet park. I will return when I visit Charlotte again.

Was this review helpful? Yes 1
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Thank you for sharing your experience with us. Good to hear from a Senior Contributor!!! We will anticipate your return trip. More 

Antioch, California
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Pros 1. Convenient to downtown and freeway/highway/expressway (whatever you want to call it) 2. Full service property 3. Upkeep appears to be good 4. Management seems to care (had a bad experience and manager took care of it and gave me some good advice. 5. Adjustable mattresses (sort of like a Sleep Number) Cons 1. Being convenient can be pricey... More 

Was this review helpful? Yes
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

That is about the most blunt advertising we could hope for! Thank you for your endorsement. We would like to mention that although we do charge $15/day to self park and $20/day to valet, we are equal to the lowest parking fees around Uptown Charlotte and also one of a few that offer an on demand, complimentary suttle to most... More 

Pamplico, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I were celebrating our 5 yr anniversary and the hotel staff was extremely pleasant and the hot tub was fabulous. The only complaint that we had was the parking garage had extremely low ceilings and needed to be bigger because of full size trucks.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Congratulations on your 5 year anniversary! We are honored to have been a part of it and are thrilled we were able to earn the "Excellent" designation from you. We expect to see you back before your 6th anniversary! More 

Endicott, New York
Top Contributor
110 reviews 110 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Served the purpose. Location was good and easy to get to.Property clean and safe. Parking is not bad and the room was decent and clean. Could use a little updating - but for the most part it was very good for the price. You could do much worse. No complaints.

Was this review helpful? Yes
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Always a pleasure to hear from a TOP Contributor. Thank you for sharing your experience and we are looking forward to remodeling in Q4 this year! More 

Raleigh, United States
1 review
3 of 5 stars Reviewed 1 week ago

The Hilton needs a remodel. The room was reasonable cost but the room and the hotel in general is looking tired. Furniture is room was old, uncomfortable, and did not match. Desk chair was a mess in adjustments. The bed was very good. The room was clean. This hotel has a lot of wedding guests on weekend so if you... More 

Review collected in partnership with Hilton Garden Inn

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ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Good to hear from our neighbor in Raliegh! We could not agree more that our rooms need updating and are planning a renovation this fall. We are excited about our new look! Thank you for sharing and we look forward to your return visit. More 

Cullowhee, NC
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Unfortunately for this Hilton property all it has going for it is the location. The worst part of our stay was the complete rudeness of the front desk. The gentleman that checked us in was unwelcoming and unfriendly. He acted like he would rather be anywhere but where he was. When I had a question about charges being charged to... More 

Was this review helpful? Yes
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Needless to say, we are quit embarrassed by the experience you encountered at our front desk. This is certainly not the culture of service we pride ourselves with but needless to say we will use your experience as coaching tool for our team to improve our efforts. Thank you so much for communicating with us and we look forward to... More 

North Brunswick, United States
1 review
5 of 5 stars Reviewed 1 week ago

I am truly love this hotel. I will be back if I got another chance to visit this city again. All of staffs are friendly and willing to help and serve to guests. You just feel like home at this hotel. You will enjoy the stay at this location.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Such a GLOWING review is VERY exciting for our team. Thank you for acknowledging our efforts and we wish you to return soon. More 

North Carolina
Top Contributor
237 reviews 237 reviews
229 hotel reviews
274 helpful votes 274 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a property that clearly was something else before it became a HGI. It is much quieter than expected in a busy downtown area. I've stayed at other downtown locations and the Omni for example has far more traffic noise. The room was well maintained - the a/c worked well etc. The hotel entry can be tricky. It shares... More 

Was this review helpful? Yes 1
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

WOW, maybe a new record for reviews from a top contributor we have ever experienced. Of course we cherish responses like these from a seasoned reviewer. We agree that being 3 blocks or so from center city is the best of both worlds as traffic noise is minimal and our on-demand, complimentary shuttle will take you most places in a... More 

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