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Hilton Garden Inn Charlotte Uptown

#19 of 173 Hotels in Charlotte
Certificate of Excellence
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508 E Martin Luther King Jr. Blvd, Charlotte, NC 28202
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1 room 1 adult
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Hilton Garden Inn Charlotte Uptown
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469 Reviews from our TripAdvisor Community

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Santos/SP
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Hotel is well located, close to all that uptown has to offer. The Hotel also Offers free shuttle within 3 miles. The rooms are spacious, with a functional kitchen inside. And the most important, the Hotel Staff is outsanding. Extremely attentive, friendly and they do everything for you to have the best possible stay, especially Karoline Munhós and Charles... More 

Helpful?
Thank xviniciox
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

We cherish your recognition of outstanding, service oriented team members. We will be sure to celebrate your comments as a team. Thank you for your loyalty and we look forward to your return visit. More 

Dover, Ohio
Level Contributor
153 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Nice room, good breakfast, right across from the NASCAR Hall of Fame. A typical Hilton Garden Inn room. Nothing great, nothing bad.$25 taxi ride from airport. Stayed here when we had to wait overnight for a rebooked flight due to weather. 👍😕

Helpful?
Thank carolc80
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Thank you for choosing us to weather the storm with, We regret we were unable to exceed your expectations with neither our product or staff but are thrilled you found our property convenient. Please feel free to come back more often than it snows! More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

stay there when you can. city view is great. close to all that the town has to offer. walking distance to most everything. great hotel to stal at. breakfast was great and worth every penny. walked to great resturants while we were there,

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve M
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

We appreciate your recognition and are thrilled we were able to play a positive roll in your Uptown experience. Thank you for your loyalty and choosing our property for your visit. We look forward to your return. More 

Southern Pines, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

My room had not been updated since the 80's. The mattress was very uncomfortable and the batting in the pillows was lumpy. We paid more than the other hotels around for the Hilton. We weren't offered compensation (I didn't ask for anything). I said something after we checked out. We stayed at a different hotel the second night.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lannie P
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Thank you for taking the time to share your experience again. We regret we did not take initial action at check out and since we were not able to meet, much less exceed your expectations during your stay, we would be honored to stand behind our Brand Satisfaction Promise now. By design, your identity is shielded on this site so... More 

Saint Louis, Mo
Level Contributor
207 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice and clean but dated and in need of revitalization. This Hilton Garden Inn property offers free (round trip) shuttle within 3 miles, snacks, wine, frozen pizza and Charlotte souvenirs behind the from desk and a full service restaurant. There is an indoor pool attached to a tiny fitness room (not subtle for anything but cardio) but better than nothing... More 

Helpful?
Thank xty314
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

We are thrilled we were able to demonstrate our southern hospitality and contribute to a great experience for you all during your time in Charlotte. We appreciate more the specific recognition and will be sure to celebrate your comments as a team. We look forward to your return. More 

Columbia, SC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Parking was an issue, and the valet had trouble locating my vehicle. The front desk staff needs to work on their customer service, and learn to pay attention to what the guests actually want/need. Simple acknowledgement is a great place to start. The location, rooms, breakfast are all great. Just wish the staff matched.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Shannon A
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

We regret to hear we missed service opportunities during your time with us. We will certainly use your comments as a coaching tool to improve our operation. Thank you for giving us the opportunity to do so and we look forward to your return visit under better circumstances. More 

Raleigh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Rooms were very clean and staff was very professional. Check in took less then three minutes and front desk staff were very professional. The hotel location is central to food, drinks and entertainment. Very nice hotel with great staff.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jim S
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

By the end of this summer, your title may be "Which is better, the rooms or the staff!" We are planning on a guestroom renovation this summer and are very excited to have a new product that may better reflect our staff's culture of hospitality. The two together is going to be dynamite! More 

Chicago
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Really enjoyed staying at this place. The cookies in the lobby are delicious! The hotels shared space and my room were absolutely spotless.The staff was very nice. The room was was spacious and the bed was adjustable (more soft or more firm).

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank bobbijoh188
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Thank you for the rave review! We appreciate the recognition and will be sure to celebrate your comments as a team! More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We stay here regularly whilst working nearby. The rooms are consistently clean, the staff friendly and attentive, and the available amenities typical for this type of hotel. I have used the restaurant morning and night, fitness area, pool/hot tub. All are perfectly acceptable. The staff did get a little behind when dealing with a very large influx caused by a... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank V9842VBandreww
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

Thank you for taking the time to share your experience with us. We appreciate your understanding and patience as we tried to feed four times our normal volume of guests the Friday night of our first 2016 snow storm. A BIG thank you to our staff that braved the conditions to get to work to ensure our guests had the... More 

Chesapeake, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

GREAT place to stay or just spend a few days relaxing, Like being at home, with a built in GYM, Maid Service, your own full time COOK, with a pantry full of great ice cream and other goodies...I would recommend this HILTON GARDEN INN to everyone.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Olin M
ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown, responded to this review

A great THANK YOU to The Martin's. We cherish your handful of visits every year for NASCAR related events. Don't be shy about coming a little more often! More 

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