I was trapped in this hotel's parking deck for 80 minutes following an event that had perhaps 300 people. When I called the front desk from the garage to ask for help all I got was "we don't own the deck, it's not our problem." Advising them when they invite people to their hotel for a function they better take...
More
We regret the circumstance that occurred following the recent event you attended at our hotel. While we don’t operate the parking garage, our expectation is that all guests of our hotel receive the same level of service within the parking facilities as within the hotel. We apologize about the situation and have discussed the occurrence with both parking management as...
More
Stayed one night for a meeting. Requested early checkin, but they were unable to deliver because hotel was supposedly full for a convention the night before. Good location, connected to retail and food courts. Free Starbucks in lobby. They have towncar service in motor lobby which is same price as taxi and is convenient. Room was small with brown/beige decor...
More
Thank you for sharing your feedback on TripAdvisor. We always appreciate the opportunity to understand what our customers enjoy about our property and where they see room for us to make improvements. We hope you will reconsider a future stay with us so that we may have the opportunity to exceed your expectations.
More
The hotel is close to the stadium, the arena and the convention center. There are lots of food and entertainment options within a very short walk. The bathrooms are very small, but there is lots of water pressure in the shower (so much that it almost hurts). Front desk staff very friendly and helpful. The maid halfway made up our...
More
We appreciate your review of The Omni Charlotte. We were pleased to read that you had a great stay but apologize for the few areas where we missed the mark. It would be a pleasure for us to welcome you back again soon.
More
Overall, very nice hotel. Stayed there for a football game. Go Pack!. Very close to the stadium. Close to a lot of bars beside the hotel. Very clean and very friendly. Would definitely stay here again. Bathroom was small but- didn't care about that. They do have a larger sink area though. Front desk was very helpful. Would definitely stay...
More
We are glad to read that you would choose The Omni Charlotte for future accommodations in The Queen City. Thank you for your review and we look forward to your return.
More
Staff was very friendly and helpful. Comfortable bed. Perfect location. Overall very clean and well maintained.
More
Thank you for your complimentary review of The Omni Charlotte!
More
STayed at the Omni in Chartown on Aug 5-7 2011. Check in was great. Overly friendly and professional staff. Housekeepers were very friendly and loved doing their job. (well, at least they made it look that way). We rented a suite on a promotional weekend. Normal room with king bed and then it connected to a overly large sitting area....
More
We were thrilled to read about your recent stay at The Omni Charlotte. It was a pleasure for us to provide you with a great stay and we hope to have you as our guest again soon.
More
Booked this room for a conference we were attending at TWCA. Got a great rate through the conference. Front desk staff were super friendly and efficient. We were given a room on a higher floor, think it was 11th. The room was exactly as was pictured online and what i would expect at an Omni Hotel. The room had a...
More
Thank you for your complimentary review of The Omni Charlotte Hotel. We are delighted that you have found our location to be perfectly located for attending events at Time Warner Cable Arena and we hope to welcome you back the next time you are in Charlotte.
More
We booked the hotel for a weekend trip with high expectations based on the quality of the Omni brand. The location is great, as well as the service. My primary disappointment came simply in the comfort of the beds, which are we found very hard. Because of this, we did not feel at all rested during our stay due to...
More
We regret that what would have been an otherwise good stay at The Omni Charlotte was tainted by your comfort level in our beds. If you do consider returning, let us know and we would be happy to work with you to provide extra bedding to bring the mattress more in line with your comfort level. We are sorry that...
More
I stayed here for two nights while in town. They have good ammenities like a pool and a gym. The hotel was in walking distance to a bunch of restaurants and bars. I would stay here again.
More
Thank you for reviewing your stay at The Omni Charlotte on TripAdvisor. We look forward to welcoming you back.
More
The Omni Hotel has a super location in uptown Charlotte. Hotel was very nice and the folks that work there were polite and professional. I had a lovely room and my only complaint would be that I could hear all the "fun" the people in the adjoining room were having at 3am....when I called the front desk in the morning...
More
We are glad you enjoyed your stay at the Omni Charlotte but apologize for the disruption by your neighbors and for the fact that your second room was not up to par. We appreciate you letting our front desk know about the second room at checkout so that we could make sure the room is brought back up to our...
More
147 Reviews
181 Reviews
74 Reviews
