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Omni Charlotte Hotel


Hotel class 4.0 of 5
132 East Trade Street, Charlotte, NC 28280
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Reviews you can trust

70% Recommend
4.0 of 5 stars 110 reviews
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By trip type
All (110)
[ Date ] [ Rating ]
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5 of 5 stars
lsawyer83   12 contributions
Greensboro, NC
Apr 30, 2009 | Trip type: Couples

We had a small wedding and a one night honeymoon.. and decided just to stay in Charlotte. Our friend got us a great discount! When we got there they had roses and champagne and strawberries set out for us! It was very romantic! The room service was great and it was a great location!! Very Clean! more

Management response from
Lindy Andresen, Manager

Congratulations on your recent nuptials! We are honored that you were able to spend your honeymoon with us and that you were so well taken care of during your stay. We hope to have you return again soon.

it was OK
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3 of 5 stars
vc3   1 contribution
vc3
Apr 27, 2009 | Trip type: Business, Solo travel

I have been to many omni and this one seemed like a junky marriott. From the beginning you get in you have to take an elevator to the lobby which too forever because there were only 2 working. The elevators were very old and dark and made me not want to go see what my room looked like. Overall it... more

Management response from
Lindy Andresen, Manager

Thank you so much for your review. Comments such as yours are appreciated because it gives us the opportunity to make improvements to our hotel. We have looked at the lighting in the elevators and are adding wattage to add additional light. Our hotel prides itself on excellent service and accommodations and we hope you will return to experience the...

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3 of 5 stars
djc47   1 contribution
Charlotte, NC
Apr 23, 2009 | Trip type: Couples

Had a number of guests in town that were exicted to stay at the Omni. Most left upset or disappointed with their stay. Noise is a major issue that needs to be addressed, as well as the front desk staff. Omni is supposed to be a 4-star hotel - this one is more like a 2. Try the Hilton or... more

Management response from
Lindy Andresen, Manager

Thank you for taking the time to let us know about the noise you experienced during your stay. We are working with the Epicentre to reduce the volume and this past weekend, we made some great strides. Please know that you can ask for a quiet room during your stay and my staff is trained to assign you a room...

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3 of 5 stars
ginams00   10 contributions
New Jersey
Apr 21, 2009 | Trip type: Family

If you are going to this hotel for girls/guys night/weekend out, then this might be the hotel for you. Upscale, luxurious right smack in the middle of the action of downtown Charlotte. Although you dont get what you dont pay for, you should expect that at a facility like this one. My original plan was to go to spa weekend... more

Management response from
Lindy Andresen, Manager

We appreciate you taking the time to review our hotel. We regret that we were not able to provide you with the quiet weekend that you were anticipating. Although we are very fortunate to have a great downtown location in such close proximity to the new Epicentre we are just now realizing the effects that the outdoor entertainment areas are...

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4 of 5 stars
Shadez_B   18 contributions
near Charlotte, NC
Mar 30, 2009 | Trip type: Couples

After having a bit of trouble with the parking we got inside. The parking situation was a bit confusing. Valet parking was $18/ day there. If I was staying longer , maybe I would have had that to avoid self-parking. The spaces were also small. Anyway, once inside we saw it was a really nice lobby and the front desk... more

Management response from
Lindy Andresen, Manager

We appreciate your feedback from your recent stay at the Omni Charlotte Hotel. We are sorry that you experienced an issue with parking but are glad to hear that you enjoyed the remainder of your stay and the new Epicenter connected to our building. We hope that the next time you find yourself in Charlotte, you will once again choose...

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4 of 5 stars
Luvt00travel   11 contributions
VA
Mar 16, 2009 | Trip type: Couples

The location of this hotel was excellent, centrally located to everything. The rooms were very clean. The beds, however, were extremely uncomfortable. The matresses were really stiff and I didn't get much sleep at all. Bathrooms are also very tiny. And the gaps at the bottom of the doors, could pose a noise problem if you happen to have to... more

Management response from
Lindy Andresen, Manager

Your positive feedback from your recent stay at the Omni Charlotte is appreciated. We are sorry to hear that our beds were not to your preference but on your next stay let us know if we can provide any additional pillows, blankets, or anything else that might assist you with a good night's sleep. We do hope to have you...

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5 of 5 stars
nhr1217   15 contributions
Columbia, South Carolina
Mar 9, 2009 | Trip type: Friends getaway

The Omni was an amazing hotel, every amenity you could think of is included. It's situated right in downtown Charlotte and everything is easily accessible by foot. The room was very spacious, comfortable and luxurious. The bed was the softest I think I've ever slept in! The only bad experience was that upon checking in, I had to present a... more

Management response from
Lindy Andresen, Manager

Thank you for sharing your great experience at the Omni Charlotte on TripAdvisor. Like most hotels we do authorize the credit cards of our guests upon their arrival to cover the cost of their stay and potential incidentals but it is only an authorization and nothing is actually charged to your card unless a service is provided. Otherwise it sounds...

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4 of 5 stars
greggl   6 contributions
Newton, NJ
Jan 22, 2009 | Trip type: Couples

My wife and I stayed here over a weekend in January. We booked a junior suite at a price of $165.00 nite. The room was really terrific. It was large and triangular shaped with windows going down both sides affording a spectacular, panoramic view ot the city. A nice sitting area with a couch, chair and table, along with a... more

Management response from
Lindy Andresen, Manager

We are extremely pleased to hear of your stay at the Omni Charlotte. We take pride in our hotel and our associates and are delighted to see that reflected in your stay. We would like to make all guests aware that we have something even better than free coffee in the lobby. All guests are invited to sign up for...

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3 of 5 stars
hockeyhuss   5 contributions
Toronto
Dec 6, 2008 | Trip type: Friends getaway

For a banking city, I expected the rooms to be larger to accommodate business travelers. The room we had had two double beds that were very comfortable. The washroom was tiny, the door almost hits the toilet. The location was great for getting to the hockey game on saturday and the football game on sunday. Close to a lot of... more

Management response from
Lindy Andresen, Manager

Your review of the Omni Charlotte is appreciated and your feedback will definitely be shared with our team. If you would consider staying with us again in the future we will make sure to have some good BBQ recommendations on hand and are happy to work with you to make sure you are in a room that suits your needs....

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4 of 5 stars
sacka   4 contributions
pa
Dec 4, 2008 | Trip type: Couples

After getting a great rate and express check in we were happy until we got to the hotel to find a parade in the middle of Charlotte. With no access to the hotel we circled for an hour until the parade stopped. No one at the hotel had mentioned the parade when we called that morning to see when we... more

Management response from
Lindy Andresen, Manager

It is a pleasure to hear that your story had a happy ending. While it is great to be in a location so close to events like parades we are sorry that it caused you an inconvience. Although the parade route was beyond our control we have people such as Marcus on staff because we know how well he manages...

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Omni Charlotte Hotel Also Known As

  • Omni Hotel Charlotte
  • Omni Charlotte
  • Charlotte Omni
Address: 132 East Trade Street, Charlotte, NC 28280
Charlotte Hotels Omni Charlotte Hotel
4.0/5.0
110