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Courtyard by Marriott Charlotte City Center

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237 S Tryon St, Charlotte, NC 28202
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1 room 1 guest
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Courtyard by Marriott Charlotte City Center
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271 Reviews from our TripAdvisor Community

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Traveler rating
    75
    111
    66
    15
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (56)
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Raleigh, NC
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This location probably handles more corporate business stays and may be great for that. I booked with teenagers for a Panthers football game. The room is described as king suite/ room with pull out couch (can sleep four adults with roll away). The pullout couch is a twin and the furniture from the room had to be moved to the... More 

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Suffolk, Virginia
Level Contributor
101 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had an average stay experience at this hotel. The noise level was a little above average. The room needed a better cleaning because ledges/edges of all of the furniture was very dusty/dirty. It was supposed to be a smoke-free hotel but we had someone close to our room smoking and it permeated into our room. We called the front... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Jay W, thank you for taking the time to rate your stay experience. We appreciate your feedback. You can confident that your concerns will be addressed with the appropriate team members along with the kind compliments of the staff. Thank you for staying. We look forward to having you with us in the future! More 

phoenix
Level Contributor
345 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been trying to stay at this property for years since it is so close to my office when I visit. Great location on s. tryon. Rooms were decorated nicely and the room was quiet from street noise. However, I did have a concern on my first night when guests kept coming off the elevator and were being very... More 

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YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Chicago90Phoenix, thank you for taking the time to review our property. We appreciate your positive review about our location and service and would like to thank you for your loyalty. Our sincere apology for the noise disturbance caused by other guest. It would be our pleasure to ensure that you have the best stay possible when in Charlotte in... More 

Greensboro, Nc
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed my overnight stay at the Courtyard by Marriott Charlotte City Center and will definitely book again. The only downside is the parking deck. WOW, like super small. You have to go up a few levels to park a non-compact vehicle. Staff were friendly and helpful. I liked being so close to the Epicentre. It's literally around the corner... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear TrueZeta, thank you for taking the time to share your stay experience with us here in Uptown Charlotte! I am pleased to hear that you enjoyed the happenings in our immediate vicinity. Thank you for your compliments of the staff. We look forward to having you with us again soon- More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I was a guest in room 205 for the weekend and couldn't have asked for better hospitality. Kayla from the front desk was very helpful and sweet. Joe was very professional and answered all the questions I had about this location. I also had the pleasure of meeting Tony, the best customer service hands down. He made sure our stay... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Valentina0618, thank you for your kind compliments of the staff. I will share your review with our service team and recognize the members that made your stay a memorable one. It is always rewarding to hear that our service values are being delivered! Thank you for staying with us. We appreciate you taking the time to review your experience... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed there for one night before leaving for Hilton head. The bed was comfortable and the room was clean. The staff were very attentive and accommodating. There was pride 2015 going on right outside the hotel which we were unaware until we got there. We hard a hard time finding it because all of the roads were blocked off.... More 

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YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Candydips, it is always refreshing to hear that our guest thoroughly enjoyed their stay. Thank you for taking the time to share your experience and recommending us for future travel! I will be certain to share your praise for Sondra and let her know that her efforts did not go unnoticed! Thank you again for staying with us while... More 

Dallas, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The central location of this hotel gives guests the ability to explore Charlotte in any direction. Despite being located on Tryon St, which is the Main Street in my opinion, we were never disturbed by outside noise or activities. The hotel staff was very professional and in my opinion went the extra mile to ensure our needs were met. Yes... More 

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YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Vickie F, I am happy to hear that you were able to take full advantage of our prime location and were able to enjoy our city! Thank you for highlighting the exceptional service received by our team and sharing your memorable stay experience while in Charlotte. We hope to have you with us again soon- More 

Greenville, NC
Level Contributor
298 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel in downtown Charlotte. Surrounded by many restaurant choices. There is a Ruth,s Chris across the street that offers room service to the Courtyard. A fantastic option. Tony checked us in and was extremely knowledgeable and efficient. He made us feel special! Nice furnishings and very clean. A great place to stay.

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Ray Z, thank you for taking the time to review our hotel. I am pleased to hear that you enjoyed your stay with us. We will share your kind compliments of our team member Tony and look forward to having you with us again in the future! More 

Stamford, Connecticut
Level Contributor
129 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 25, 2015

We stayed here for five nights to attend a nearby program. The location was very convenient to the major attractions. We especially loved the access to the overstreet mall that kept us out of the rain and heat. Tip: Use the parking elevators to level 2 and get off to the left. Follow signs to overstreet mall (you are first... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Floridawithkids, Thank you for sharing your service experience. I am pleased to hear that you enjoyed our location and amenities. Please accept my sincere apology for the lack in customer service experienced during your visit. We expect our staff to be friendly and at your service at all times. It is disheartening to hear that this was not your... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 25, 2015

We just checked out of this hotel and while the room was fine the amount of street noise was awful up until 3:00 am. It sounded as though there was a drag race going on outside of our window. We called the front desk to see if they had a fan, ear plugs, or any other suggestion to help and... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Tara H, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your disappointing stay experience. We have shared your feedback with our service team to ensure that others aren't disappointed in the same way. Upholding our commitment... More 

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