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Courtyard by Marriott Charlotte City Center

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237 S Tryon St, Charlotte, NC 28202
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Courtyard by Marriott Charlotte City Center
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Courtyard by Marriott Charlotte City Center
Courtyard by Marriott Charlotte City Center
Courtyard by Marriott Charlotte City Center
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263 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Stamford, Connecticut
Level Contributor
124 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for five nights to attend a nearby program. The location was very convenient to the major attractions. We especially loved the access to the overstreet mall that kept us out of the rain and heat. Tip: Use the parking elevators to level 2 and get off to the left. Follow signs to overstreet mall (you are first... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Floridawithkids, Thank you for sharing your service experience. I am pleased to hear that you enjoyed our location and amenities. Please accept my sincere apology for the lack in customer service experienced during your visit. We expect our staff to be friendly and at your service at all times. It is disheartening to hear that this was not your... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We just checked out of this hotel and while the room was fine the amount of street noise was awful up until 3:00 am. It sounded as though there was a drag race going on outside of our window. We called the front desk to see if they had a fan, ear plugs, or any other suggestion to help and... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Tara H, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your disappointing stay experience. We have shared your feedback with our service team to ensure that others aren't disappointed in the same way. Upholding our commitment... More 

Midlothian, Virginia
Level Contributor
132 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me start with the positives - the staff and the location. You are close to everything and can walk a few blocks to get to resturants, the game, entertainment, etc. The Staff is wonderful - helpful, smiling, happy. The problems I have are 1) parking - conveniently located in the lot attached to the hotel yet no speficied hotel... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Catzmother, thank you for taking the time to review our property. We are pleased to hear that you enjoyed our location and wear pleased with the staff service received. We are excited to share that upcoming room renovations will address some of your dislikes about our property. Upholding our commitment to provide a memorable experience with exceptional service, we... More 

Chapin, South Carolina
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the only discount member of the Marriott chain that does not provide free breakfast. Bummer. Parking is $12 in a separate parking garage that only Dale Earnhart Jr. could navigate. Down the garage elevator (lower floors = compact & reserved spaces) across a hall and up to room via another elevator. Room was good. Requesting feather free was... More 

Was this review helpful? Yes 1
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Stujersey, thank you for taking the time to share your stay experience while in Charlotte. I am pleased to hear that you can appreciate our energy conservation program in Housekeeping and will pass on your kind compliment in service to the our Housekeeping team. Thanks again for staying with us! More 

Cincinnati, Ohio
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I came here for a work trip and this place was centrally located. The staff is super helpful and friendly. The prices are a bit high for no continental breakfast and parking being extra but you are paying for convenience and location. The staff is amazingly helpful so if I came for work again, I would stay here for sure.... More 

Was this review helpful? Yes 1
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Brittany U, thank you for your wonderful review! We are truly pleased to hear that our team delivered the level of service we strive to provide to make our guest's stay memorable! We look forward to having you with us in the future! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My sister and I stayed at this hotel during our visit to the city for Taste of Charlotte. This was her fourth visit to the hotel and my first. The location was perfect and the staff was pleasant. The furniture in the room was a little outdated, but sufficient. Unfortunately, the thing I remember most about my stay was the... More 

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YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Linda C, please accept my sincere apology for the disruption during your stay with us. We appreciate you taking the time to share your concern. It is truly our goal to ensure that our guest have the best stay possible. Unfortunately we have fallen short of our goal during this much needed roofing replacement project. We welcome the opportunity... More 

Blacksburg, Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were very impressed by the front desk staff and the housekeeping staff. We had several lovely encounters during our short stay. The location was great--easily walkable to many restaurants, etc. The rooms were dated, and our room had a funny smell and horrible view into the office next door.

Was this review helpful? Yes 1
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Criticalbutcorrect, thank you for your kind compliments of the staff. It is always rewarding to hear that our service values are being delivered! We appreciate your feedback and are pleased to share that upcoming room renovations will address the dated outfitting of our guest rooms. We appreciate you staying with us and hope to see you again soon- More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for one night with my mom to visit the theater for a play. The location can't be beat. It is within walking distance to many good restaurants, and to the theater. The staff was very friendly and helpful. Our room was very nice and clean. My only complaint is that one of my pillowcases had a spot... More 

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Jessks24, I am happy to hear that you enjoyed your stay in Charlotte and that our accommodations met your expectation! Thank you for choosing Courtyard by Marriott! It will be our pleasure to serve you again in the future! More 

Fishers, Indiana
Level Contributor
171 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This Courtyard itself is nice and as would be expected. I have stayed here before and it was quieter than some others in the same brand. However, right now, there is heavy construction that went on from about 6am to 10pm. Also, the air conditioning was hard to regulate. Nice staff. Good location if you have downtown business.

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Hellmbeck, thank you for taking the time to review our property. We appreciate your recommendation based on location and service! Our apologies for the disruption caused by nearby construction. Charlotte being the 9th fastest growing city in the US this year, loves breaking ground on shiny new buildings causing lots of construction in the Uptown area. We still hope... More 

Franklin, Tennessee
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is located in a nice part of town. Easily walkable to restaurants. Maintenance on my room was rather lacking. Wallpaper was pealing in the bathroom and tiles were cracked on the floors. Ceiling was oddly low in my room. Hotel was very quiet; I never heard anyone else. Great bed. I likely wouldn't stay here again.

Was this review helpful? Yes
YVONNE L, Guest Relations Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Oldben_00 thank you for taking the time to share your experience with us. We appreciate your positive feedback and are pleased to share that our upcoming room renovations will address your maintenance concerns. We look forward to having you with us in the future! More 

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