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All 170 Charlotte hotels

Courtyard by Marriott Charlotte City Center

3.0 of 5 Hotel   |   237 S Tryon St, Charlotte, NC 28202 (Second Ward)
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Ranked #64 of 170 Hotels in Charlotte
A recent review
5 of 5 stars reviewed 1 week ago
Matt H Southwest VA
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211 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southwest VA
Top Contributor
99 reviews 99 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed overnight here on our way to Florida! It was a very good overnight. The room was comfortable and easily accessible. Parking was convenient and the elevators were in good locations. My only complaint is my room key would not open up the parking garage like it was supposed to.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Matt H, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I'm so sorry for your experience with the room key and I have take note. I thank you for your time in reviewing our hotel.... More

Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall good stay. The hotel is located in a great area - around every possible restaurant and right in the middle of Charlotte. I had little interaction with the staff, but every interaction was pleasant. The staff was friendly and I was happy with that. Rooms were in good condition, nothing overly impressive but I didn't find anything specifically wrong... More

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Kaitlyn P, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area.... More

Winterville, North Carolina
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here 9/20/14-9/22/14. I picked this hotel because I knew we could walk to everything. It was a great location, although the customer service (or should I say, lack there of) sucked!!! Check in was a joke. I had to wait for the attendant. There was no one in line. I'm not sure what she had to do before... More

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Missuuncleronnie, We appreciate you taking the time to share your experience with us. My heartfelt apologies you found our associates unfriendly and insincere. Our associates strive to provide sincere hospitality and we clearly missed the mark; please forgive us. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see... More

Fayetteville, North Carolina
1 review
2 of 5 stars Reviewed 4 weeks ago

room very small for pay 300.00, we stayed at the Residence Inn on the 19 -20 and paid the same amount for a much Larger Room. No one said hello everyone was too busy and it look as if we were bothering them. I know that I will NOT stay there I will pay to stay at the Residence inn.... More

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Maria K, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best service so our lapses during your stay are being taken very seriously. I regret our accommodations were not to your liking, but... More

Shelby, Michigan
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed here many times. The staff is great and very helpful. Location is excellent, right in the middle of Uptown. The new bar area is really superb. However, the rooms are in need of a refresh as the furniture is dated and worn. The gym is OK but feels a bit like my basement --- stuff just spread... More

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Shev61, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was comfortable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement (such as our room decor and fitness center). Your review is valuable because it is how we monitor and improve our... More

Florida
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 16, 2014

I stayed here with my daughter over Labor Day weekend. The hotel location was great. We were within walking distance of a lot of restaurants and our room had a peak a boo view of the baseball stadium. The room itself was pretty typical (except the bed was very uncomfortable because it was hard) for a Courtyard, but the thing... More

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear dtravelmomma, I’m glad to hear you enjoyed our great location with views of the baseball stadium. I’m sorry for your disappointment with our mattress and parking garage. Your comfort and safety is our top priority. We welcome your feedback as it allows us to monitor and improve our guest experience. Thank you for taking the time to share your... More

Ocean Isle Beach, North Carolina
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 16, 2014

My wife and I attended the Lions/Panthers football game last Sunday, and finding a hotel room in Charlotte anywhere near the stadium was really difficult. We weren't familiar with the hotel but are always comfortable with any Marriott property. This one was a little hidden gem. Although the room was a little on the small side, it was perfect for... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Dave G, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Sherry McWherter General Manager More

Raleigh, North Carolina
1 review
3 of 5 stars Reviewed September 9, 2014

What I loved most about this hotel was the shower. I think I took 3 or 4 a day because it was so heavenly.The bed was pretty good too. Was in town for a couples get away and well when I go to Marriott's I'm used to be greeted as a Rewards Member. The front desk was very dry. A... More

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear MzDeeDee2014, Thank for sharing your review with us. Your loyalty to the Marriott brand is appreciated. Please accept my sincere apology that you were not recognized as a Marriott Rewards Member upon check-in; this is certainly not our standard. I have discussed your review with our entire team to heighten our awareness. Sincere feedback like yours encourages improvement for... More

Boston, Massachusetts
2 reviews
2 of 5 stars Reviewed September 4, 2014

The check-in process was unpleasant; the front desk person did not confirm my length of stay, that I booked on points, and they gave my friend and I a hard time about trying to get our rooms on the same floor (my friend was a Gold member too and they didn't recognize her status or accommodate her). My room had... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Rachelle W, We appreciate you taking the time to share your experience with us. My sincere apologies you found our associates unfriendly and unaccommodating. Our associates strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret that the cleanliness of your room was not up to our high standards. Thank you for your honest feedback... More

New Jersey
Top Contributor
93 reviews 93 reviews
53 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed September 1, 2014 via mobile

The Charlotte Marriott Courtyard City center is a quality hotel, but rather expected. Location is good, it's downtown and safe, however not great being a few blocks from nightlife and shops. Rooms are good size, semi-modern, clean, however not great as the aircon blew onto the bed and there was no view. Staff at Checkin was wonderfully warm and helpful... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear MPCLDC, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and comfortable room while visiting. Your feedback regarding the air conditioning is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Sherry McWherter... More

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Additional Information about Courtyard by Marriott Charlotte City Center

Address: 237 S Tryon St, Charlotte, NC 28202
Location: United States > North Carolina > Charlotte > Second Ward
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charlotte City Center 3*
Number of rooms: 171
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Also Known As:
Courtyard By Marriott Charlotte City Hotel Charlotte
Courtyard Charlotte City Center
Charlotte Courtyard
Charlotte Marriott

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