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Courtyard by Marriott Charlotte City Center

3.0 of 5 237 S Tryon St, Charlotte, NC 28202
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Courtyard by Marriott Charlotte City Center
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Courtyard by Marriott Charlotte City Center
Courtyard by Marriott Charlotte City Center
Courtyard by Marriott Charlotte City Center
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221 reviews from our community

Traveler rating
    60
    93
    54
    12
    2
See reviews for
33
80
21
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Carolina
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for 5 nights in mid December on business, arriving on a Sunday afternoon and able to dodge football game traffic with the stadium just a few blocks away. Parking is relatively easy. There are both valet and self park options. I chose to self park in the adjacent garage at $12 a night. Check in was fast... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Mellicon, We are happy to hear from you and value your kind review. It is encouraging to know that you liked our valet, comfortable beds, speedy elevators, and efficient associates; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed and valued as they foster change for the better.... More 

Rocky Mount, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Everything was great here.... clean rooms and nice decor. The mattress was so comfortable. I didn't want to part ways with it... the breakfast tasted really good.... LocatIon was great... right next to epicenter. Nice option of cars in the front of the hotel. will definitely stay again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear MzKenya, I'm delighted to hear of the comfort you and your sister experienced at our hotel. I'm glad you enjoyed the area. Thank you for staying with us and for your time in reviewing our hotel. Best, Sherry McWherter General Manager More 

Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The bed and pillows were sub-par. The location in the heart of uptown Charlotte is nice. The hotel is on the cheaper side price-wise for uptown, but those are among the only benefits. Thankfully, the Courtyard had an excellent staff that was more than willing to accomodate any needs I had, such as storing my luggage as I walked down... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear IronButterfly2014, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again and we look forward to... More 

Vincennes, Indiana
Top Contributor
116 reviews 116 reviews
54 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here while working in the are and found this Courtyard to be very modern and beautiful rooms with a sliding glass door leading into the courtyard....(we had a room on the first floor obviously). The bedding was so comfortable and the rooms did not have the normal "hotel" noise. We were assigned an exterior room at first and asked... More 

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Indy_Fan_Man, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and ample amenities. Thank you for staying with us and we look forward to seeing you again. Best, Sherry McWherter General Manager More 

Birmingham, Alabama
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on a weekend trip to Charlotte with my husband. Clean room, but dark, even with all of the lights on. Main complaint is the issues we had with water. The hot water wasn't working very well. After a few min in the shower, the temp would become cool, so you would continually have to readjust the faucet. The... More 

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Alabama85, On behalf of our entire team I would like to thank you for your sincere review. It’s wonderful to know that you found our rooms clean and location convenient. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for... More 

Leland, North Carolina
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

You know how the heat/AC unit wakes you up all night cycling on & off? We were really happy with the night setting on the heating/AC unit - never heard it once we put it on night time setting. Unfortunately, we heard every motorcycle, bus, truck, & car with muffler issues that drove by the hotel. And the walls are... More 

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ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear AuntyTay, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced due to noise pollution from neighboring rooms and road noise. We appreciate our guests taking the time to provide us with detailed feedback. This allows us to monitor and improve our guest experience. I appreciate you noting our nice rooms and friendly... More 

North Carolina
Contributor
12 reviews 12 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed here over the Thanksgiving Holiday (Wednesday through Friday). Pleasant but not overly friendly front staff, bed was excellent but the room could have used a better cleaning. Some sort of sticky substance on the desk and the basin drained very poorly. Lint and dirt on the floors. The room furniture had seen better days. I don't know how old... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Howell P, Thank you for sharing your experience. Your review, which highlights successes and areas for improvement, serve as encouragement towards achieving our goal of providing the best accommodations and service. Your feedback is welcomed and appreciated at we work towards being your hotel of choice in the area. Sincerely, Sherry McWherter General Manager More 

Roseville, California
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2014

I stayed here 5 nights to complete the Avon Walk for Breast Cancer last month. When I arrived around midnight the staff was so nice and welcoming. It's a simple and clean hotel - if you're looking for a full service hotel (i.e. room service), this isn't the place, but it was just what I needed. I wouldn't hesitate to... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear amy4773, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best,... More 

Raleigh, North Carolina
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 2, 2014

I stayed here for a weekend trip and enjoyed the trip. My friend I traveled with ended up picking the Courtyard Marriott. The hotel itself is ok, but nothing special. The rooms are on the 12-16th floors (H1-H4), but you wouldn't really know that unless you had a city view. Our room was a 2 queen room with the courtyard... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear tramsell, I’m glad you enjoyed our great location, but I was sorry to hear you did not find us to be a good value. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay. Sincerely, Sherry McWherter... More 

Southwest VA
Top Contributor
99 reviews 99 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 14, 2014

We stayed overnight here on our way to Florida! It was a very good overnight. The room was comfortable and easily accessible. Parking was convenient and the elevators were in good locations. My only complaint is my room key would not open up the parking garage like it was supposed to.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard by Marriott Charlotte City Center, responded to this review

Dear Matt H, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I'm so sorry for your experience with the room key and I have take note. I thank you for your time in reviewing our hotel.... More 

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Additional Information about Courtyard by Marriott Charlotte City Center

Address: 237 S Tryon St, Charlotte, NC 28202
Location: United States > North Carolina > Charlotte > Third Ward
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charlotte City Center 3*
Number of rooms: 171
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Also Known As:
Courtyard By Marriott Charlotte City Hotel Charlotte
Courtyard Charlotte City Center
Charlotte Courtyard
Charlotte Marriott

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