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The Ballantyne Hotel and Lodge

#12 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
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10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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4th Night Free/Breakfast
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1 room 1 guest
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The Ballantyne Hotel and Lodge
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567 Reviews from our TripAdvisor Community

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Traveler rating
    393
    117
    34
    20
    3
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113
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (567)
  • Mar-May only
    (135)
  • Jun-Aug only
    (188)
  • Sep-Nov only
    (142)
  • Dec-Feb only
    (102)
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There are newer reviews for The Ballantyne Hotel and Lodge
See the most recent reviews
Harker Heights, Texas
Level Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 15, 2012

I stayed here with my husband one night over Easter weekend. We were very pleased with the room and amenities. The location is central to a lot of good shopping. We sat on the terrace and enjoyed the view with a cocktail from the bar and a cigar. We really enjoyed the bathrobes and bath salts provided. We ordered breakfast... More 

Was this review helpful? Yes 1
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear AmandaB8, Thank you for staying at The Ballantyne Hotel & Lodge and for sharing your feedback. We were delighted to read that you enjoyed our accommodations, amenities, location and special accents. We apologize that we did not fulfill your breakfast request and for any inconvenience caused by housekeeping. We take all feedback very seriously, and we have shared your... More 

Wake Forest, North Carolina
Level Contributor
5 reviews
5 of 5 stars Reviewed April 14, 2012

I am back for a second time. This time is for my anniversary and we are both loving the atmosphere and service.

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear BagsParis_france, Thank you for visiting The Ballantyne for a meeting and for sharing your feedback. We apologize that we fell short of your expectations and appreciate your comments regarding our accommodations, internet charges and food & beverage experiences. We have shared your comments with our executive team,and we truly value all guests’ feedback as we look to better the... More 

Charlotte
1 review
5 of 5 stars Reviewed April 12, 2012

This is the first trip advisor review I have written, I wanted to be sure to comment on my positive experience at The Ballantyne Hotel. My husband and I got married at The Ballantyne Hotel on Saturday, March 24, 2012. We chose to do everything at The Ballantyne Hotel that weekend i.e. Spa day, golf outing, Rehearsal dinner, Wedding Ceremony... More 

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear Christine D, Thank you for choosing The Ballantyne Hotel & Lodge to host your wedding weekend and for taking the time to share details of your experience. We were delighted to read that we exceeded your expectations. Especially when it comes to the wedding process, we aim to make an experience as enjoyable and effortless as possible. Thank you... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed April 10, 2012

I've stayed here numerous times, and each time, the service is imbecile and the rooms are immaculate. Highly recommend!

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear MAK725, Thank you for being a loyal guest of The Ballantyne Hotel & Lodge and for sharing your positive feedback. We appreciate your compliments regarding our service and accommodations. Our team strives to offer a consistently exceptional experience. Thank you for recommending us, and we look forward to welcoming you back soon! Sincerely, Hotel Management More 

Seattle, Washington
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 11, 2012

After relocating to Charlotte a few weeks ago I have been living in different hotels. After a very hectic week at work and hearing my co-workers talk about this hotel in such glowing terms I booked a room for 2 nights. Was greeted immediately when I drove up to the hotel. Luggage was taken and I made my way to... More 

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear sealiz, Welcome to Charlotte! Thank you for staying at The Ballantyne Hotel & Lodge and for taking time to share your experience. Thank you for your loyalty to Starwood Hotels & Resorts and for your nice comments regarding our amenities, reasonable prices, variety, service and spa experience. We apologize that our burger did not meet your expectations. We take... More 

Atlanta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 1, 2012

Last weekend me and several of my closest girl friends met at the Ballantyne Resort for a bachelorette weekend celebration. We checked in late on Friday evening and from the moment we arrived we were treated like queens. Our accommodations for the weekend included a Parlor Suite with an adjoining room with 2 double beds...it was the perfect setting for... More 

Was this review helpful? Yes 3
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear flashdance21, Thank you for choosing to host your girlfriend getaway at The Ballantyne Hotel & Lodge and for taking the time to share your positive feedback. We are delighted that you enjoyed our accommodations, service, cuisine and spa experience. Our team is dedicated to providing all of the ingredients that make hosting an event and weekend stay relaxing and... More 

Boston, Massachusetts
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed February 28, 2012

We spent a weekend here on business. The staff was excellent in every way. The catered food was good but the food in the restaurant was only fair. Our room was large, had a great bath, but the furnishings were only mediocre. Would I recommend it? Yes as long as you're not expecting five stars.

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear barinr, Thank you for staying at The Ballantyne Hotel & Lodge and for sharing your feedback. We appreciate your positive comments regarding our staff, banquet food and bathroom features. We apologize that our restaurant’s cuisine and guest room furnishings did not meet your expectations. We strive to provide exceptional food and the best in accommodations. We have found your... More 

North Carolina
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 26, 2012

I enjoyed the stay. The hotel is located in a more urban setting than I had anticipated. Which is nice for the night life. However, I was looking for more of a resort setting. The rooms are well appointed. The soak-in bath tub is delightful. One issue with the bathrooms are the load noised from the running of water in... More 

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear JodyHNorthCarolina, Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your experience. Thank you for your kind words regarding our accommodations and staff. We are disappointed that the setting did not meet your expectations. We strive to offer the resort experience within an urban environment. We apologize for any inconvenience caused... More 

Charlotte, North Carolina
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 18, 2012

Midway through our stay here in Charlotte and we have found that the staff at the Ballantyne is wonderful. I am especially pleased with Mark having brought coffee directly to my bedside this morning; what a lovely man. Thank you! We enjoyed wine at the Veranda lounge in the super comfy leather sofas and cocktails with friends in The Gallery.... More 

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear jkamens, Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your experience. We appreciate your kind words regarding our service, setting and accommodations. We are very fortunate to have Mark and Ofilia on our team! Thanks for your feedback regarding technology amenities. We have shared your comments with our management team.... More 

Herndon, Virginia
Level Contributor
186 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
4 of 5 stars Reviewed February 11, 2012

We used Starwood points to get a room here for two nights. We started out on the seventh floor, but as we were entering the room, it became apparent that our neighbors were a bit rowdy. We had no problem getting the hotel to move us to a different room on the fifth floor - one which was very quiet... More 

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review

Dear Brian_NVA, Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your experience. We appreciate your kind words regarding our staff and bathroom décor. We apologize that our guest room did not meet your expectations and that there was a delay in receiving hot water. We take all feedback very seriously and... More 

Hotel Review Summarization

What travelers say

  • Very nice(4)
  • Golf course(3)
  • Gallery restaurant(3)
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