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All 170 Charlotte hotels

The Ballantyne Hotel and Lodge

4.0 of 5 Hotel   |   10000 Ballantyne Commons Parkway, Charlotte, NC 28277 (Ballantyne East)
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90%
Ranked #8 of 170 hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 weeks ago
steelcitytravels Pittsburgh
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  • Reviews (418)
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418 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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There are newer reviews for The Ballantyne Hotel and Lodge
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Pittsburgh
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We tried the Ballantyne for the first time as a stopping point after a family beach vacation. We will certainly be back. We enjoyed the pool area and walking the property. Everything is very well-maintained. The hotel had great service. On several occasions, the staff went out of their way to ensure we had a good experience. We ate at... More

Was this review helpful? Yes 1
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear steelcitytravels, Thank you for staying with us and sharing your feedback. We are pleased you had an enjoyable stay and a pleasant dining experience at Gallery Restaurant. In addition, we value your comments regarding noise level and apologize for any related inconveniences. We appreciate all the feedback we can receive and have shared your comments with our executive team.... More

Charlotte
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently had a family gathering at this location and the service was great. The pace provided was wonderful, private and comfortable. My son, had spent the night and his room was excellent. They also really enjoyed the pool.

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Bill C, Thank you for hosting your family gathering with us, and we’re delighted you had a wonderful experience. We were also pleased to read that your son had an enjoyable stay. Our entire team is dedicated to providing our guests with enjoyable experiences. We hope to have the opportunity to welcome you back in the future. Sincerely, Peter... More

Scotland
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for one night at the start of a business trip. It was the best start to a very busy week I could have hoped for. Next time I will try and travel a day earlier to have more time here. The rooms were comfortable and clean. It was a fairly traditional style of decor but didn't feel... More

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Terz, Thank you for staying with us at The Ballantyne, and we are happy that we started your time in Charlotte off on the right note. We appreciate your kind words regarding our accommodations, Gallery Restaurant, service, food, room service and pool area and value your feedback regarding the restaurant atmosphere. We are committed to continuing to elevate the... More

New York City, New York
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I went to Charlotte for the first time and stayed at the Ballantyne Hotel (affiliate of Starwood’s for all those SPG-ers out there). I didn’t use many of the amenities but did get to lay out by the pool one morning. The pool is only about 5.5ft at the deepest end which is great for the kids or just for... More

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear travellingbug95, Thank you for choosing to stay with us on your first visit to Charlotte. Thank you for taking the time to share your experience. We apologize for any inconvenience related to difficulty with door access and appreciate your feedback regarding the outdoor pool. We take all comments very seriously and have shared them with the executive team. Our... More

pittsburgh,PA
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here last year en route to Charleston. I had very fond memories of our previous stay. On this occasion, the hotel appeared to be hosting a reception, not sure for who but my guess was some sort of entertainer. There was quite a bit of hustle and bustle as we passed through the lobby. I have to question... More

Was this review helpful? Yes 2
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear reddyn, Thank you for returning to The Ballantyne and for sharing your feedback. We apologize for any inconvenience related to noise during your stay. Our top priority is the comfort of our guests, and again, we are sorry we fell short in this area. Thank you again for sharing your comments, which will help us in our efforts to... More

Charlotte, North Carolina
Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Unless you're staying in Charlotte for business in the Ballantyne area, I'd recommend a hotel uptown for a similar experience and better location for less cost. The hotel is extremely nice, the views of the golf course are spectacular, but the rooms themselves leave a little to be desired. They're relatively small and the bathrooms are awkwardly arranged--very small sink... More

Was this review helpful? Yes 2
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear allenrigby, Thank you for sharing your feedback. We appreciate your kind words regarding our hotel, golf course and room service and value your comments related to our accommodations. We apologize that our guest rooms fell short of your expectations, and we have shared your feedback with our executive team. Thank you again for your comments, which will help us... More

Scottsdale, Arizona
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the monogrammed towels and bathrobes, spa quality toiletries, and comfy bed, everything is first class at the Ballamtyne. Great service and rooms. Only had catered food for a conference but it was very good. Deserves its high ratings.

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Mark S, Thank you for staying with us during a conference and for your positive comments. We value your feedback regarding our accommodation, amenities and catering. Our entire team is committed to providing our guests have wonderful experiences, and we appreciate you affirming our top marks. We hope to welcome you back soon. Sincerely, Peter Grills General Manager More

Thousand Oaks, CA
Top Contributor
69 reviews 69 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 19, 2014

I hadn't been in Charlotte, NC, for some time, and I attended a meeting there with a large group. The service at the hotel was very good, and the rooms quite comfortable. The food for our large group was very good. The views are nice overlooking the golf course. We did a trip to the NASCAR Hall of Fame, which... More

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear caukwiphyllis, Thank you for staying with us for a meeting and for sharing your feedback. We are delighted you enjoyed our service, accommodations, food and views. We are happy that you had a chance to visit one of the Queen City’s top attractions and appreciate that you found the hotel to be a good value. Thank you for recommending... More

Oak Ridge, New Jersey
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2014

I can't begin to explain how awsome my stay was. I went on a "boys weekend" with a friend to golf, drink wine, see Elton John and go to the US open at Pinehurst. The Ballantyne is one hell of a place to stay and desk manager Alan Grant is top shelf when it comes to hospitality. The entire staff... More

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear 55Frank, Thank you for your comments. We appreciate that you took the time to share your recent experience while in town for a guys weekend. Thank you also for your shout-out to Alan, we are definitely fortunate to have him on our team, as well as your kind words regarding our entire staff, hotel, accommodations and golf course. Our... More

Loganville, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 18, 2014

My fiance and I stayed here for my birthday from June 5th- 9th. What a great hotel. The staff was excellect. From the time we drove up until it was time to leave the staff was great. The only I don't want to call it a complaint but maybe a misunderstanding is with the restaurant. While everyone was friendly and... More

Was this review helpful? Yes 1
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear swanzae61, Thank you for celebrating your birthday with us. We are delighted you had a great stay and apologize for any inconveniences related to preparation of the eggs and miscommunication in the restaurant. Servers may opt to add an 18% gratuity to HOT discounted meals. Again, we are sorry for the inconvenience and have shared your comments with our... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(12)
  • Golf course(8)
  • Indoor pool(7)
  • Gallery restaurant(4)
  • Would highly recommend(3)

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte > Ballantyne East
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

174 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Charlotte #2 Family Hotel in Charlotte #3 Green Hotel in Charlotte #3 Romantic Hotel in Charlotte #9 Business Hotel in Charlotte
Hotel Class
Official Description (provided by the hotel)
Experience hospitality at the Mobil Four Star and AAA Four Diamond Ballantyne Resort, in the heart of Charlotte, North Carolina. The Golf Course at Ballantyne offers 18-holes of Championship golf. ... more   less 
Number of rooms
251

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