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The Ballantyne Hotel and Lodge

4.0 of 5 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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The Ballantyne Hotel and Lodge
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The Ballantyne Hotel and Lodge
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463 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

I don't write many reviews on this site. Therefore, any one reading this has no reason to trust my review. But as a background, I have stayed in 4 star/5 star fully business reimbursed hotels and have vacationed in luxury resorts. On the flip side, I have also traveled to many dog shows in remote areas where finding a dog... More 

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Lake Charles, Louisiana
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

It is evident the employees of The Ballantyne had extensive customer service training. From the restaurant to room service as well as the spa, the customer service was professional and consistent. My stay was an extended nine day stay during Thanksgiving week, the staff was friendly and addressed me by name each day. I even received a gift from a... More 

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North Carolina
Top Contributor
99 reviews 99 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Whether for a business meeting, golf outing or a getaway experience, the Ballantyne will not disappoint. Very nicely appointed rooms with spacious and well equipped bathrooms, and all the amenities you can ask for, this hotel is a truly rewarding experience. Conveniently located close to the highway, it is easy to find. Parking is free and there is close by... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear TropicalTravelerNC, Thank you for recommending The Ballantyne for meetings, golf outings and getaways. We appreciate you taking the time to share your wonderful feedback regarding our accommodations, amenities, overall experience and location. Our hotel is committed to raising the standards for excellence in hospitality. We hope to have the opportunity to welcome you back soon. Sincerely, Peter Grills General... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The amazing Ballantyne cottage made me feel like I was far away on vacation. It is absolutely gorgeous! It is breath-taking with an amazing golf view. The spa is incredible and everyone makes you feel like you are at home. The hotel thinks of everything with amenities to make your stay pleasant.

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Ballantyne H, Director of Food & Beverage at The Ballantyne Hotel and Lodge, responded to this review

Dear Chuckadv101, Thank you for your compliments regarding your experience at Gallery Restaurant. We are pleased you enjoyed the cuisine and service and appreciate you recommending our grits. Our culinary team strives to be creative with presentation and changes the menu seasonally to feature the best ingredients from local farms. We hope to have the opportunity to serve you again... More 

Cleveland, Ohio
Top Contributor
103 reviews 103 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Best part of the hotel was The Gallery Restaurant. Excellent. The hotel was nice. Staff was very helpful and friendly. However this was not up to SPG standards. Example, silicone patch around the shower covering up mold. Should have been re grouted. Have stayed in quite a few SPG hotels around the world and this was not up to the... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear DeadEyeACE, Thank you for taking the time to share your feedback from your stay at The Ballantyne. We value your comments regarding Gallery Restaurant, staff, spa and overall experience, and we apologize that we did meet your expectations for a Starwood Luxury Collection Hotel. We take all comments very seriously and have shared them with our executive team. Your... More 

Cincinnati, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

This is a great hotel, excellent service, helpful, courteous staff...the spa is terrific...the golf course is scenic and challenging...but be prepared for super fast greens with lots of undulations...

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Chuckadv101, We appreciate your wonderful feedback regarding our hotel, staff, spa and golf experience, and thank you for staying with us. We are delighted you enjoyed your visit and hope you played well on our course. We hope to have the opportunity to welcome you back soon. Sincerely, Peter Grills General Manager More 

Iowa
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 11, 2014

I stayed at the Ballantyne for a business conference. The property has a very luxurious, southern feel to it. The rooms, common areas, and conference rooms are all beautiful. The grounds include a golf course, and some open green areas. However, it is in the middle of a busy shopping and business area. This is also convenient, as many restaurants... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear 3catsmom, Thank you for staying at The Ballantyne for a business conference. We truly value your compliments related to our property, grounds, location, cuisine, wine selection and spa. Our entire team aspires to give our guests the best in hospitality during their stays. Thank you for recommending our hotel for meetings and special events, and we hope to welcome... More 

1 review
5 of 5 stars Reviewed November 3, 2014

We hosted our wedding here and all of our wedding guest stayed here the night of the rehearsal and the wedding. This hotel is fabulous! They have an incredible spa and salon. Their stylist are highly trained and very professional. I ended up switching from my personal salon to the Ballantyne Salon permanently for haircuts and such because of their... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Michelle W, Thank you for hosting your wedding at The Ballantyne. We appreciate that you enjoyed all of the amenities we offer at the hotel such as our spa, salon, golf course and Gallery Restaurant, as well as our accommodations. At The Ballantyne, our staff is committed to ensuring our guests have the best stay experience possible. Thank you... More 

Ellicott City, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014 via mobile

Was recently there for a wedding and was absolutely impressed. I'm a huge fan of the Luxury Collection hotels as the standard of excellence is very nice. Not sure how many wedding packages they offer, but this was the first wedding that didn't leave me hungry at the end. There was an open bar before and during the reception and... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear tcj615, Thank you for recently staying at The Ballantyne, and we are pleased you were impressed. We value your comments regarding our levels of service and quality and are happy you enjoyed the wedding and cuisine. Our hotel team strives to provide our guests with memorable experiences. We hope to have the opportunity to welcome you back soon. Sincerely,... More 

Jacksonville, Florida
Top Contributor
100 reviews 100 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed October 31, 2014

I chose the Ballantyne over the Ritz Carlton for a stopover en route from Florida to the Blue Ridge Parkway as it seemed exceptional value for a similar level of quality - and that's how I found it. The hotel is less than 15 years old, but manages to exude an air of classic luxury. The rooms are spacious and... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear rowley32256, Thank you for selecting The Ballantyne for your stay during a recent road trip. We are delighted our hotel met your expectations in terms of value and quality and appreciate your kind words regarding our accommodations, golf course, Gallery Restaurant and staff. Our hotel team strives to offer Southern hospitality at its finest, and we are happy you... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(7)
  • Golf course(5)
  • Gallery restaurant(4)
  • Would highly recommend(3)

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte > Ballantyne East
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 251
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#13 Family Hotel in Charlotte

186 photos of this hotel

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