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The Ballantyne Hotel and Lodge

#11 of 171 Hotels in Charlotte
Certificate of Excellence
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10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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4th Night Free/Breakfast
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The Ballantyne Hotel and Lodge
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The Ballantyne Hotel and Lodge
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551 Reviews from our TripAdvisor Community

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Traveler rating
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    117
    32
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
  • All months
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  • Mar-May only
    (135)
  • Jun-Aug only
    (172)
  • Sep-Nov only
    (142)
  • Dec-Feb only
    (102)
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5 of 5 stars Reviewed 6 days ago NEW

I came here with my three sisters to celebrate one of their birthdays and we had the best time. I corresponded with the concierge Allan before our arrival and when we got there, he made us feel special and even checked on us during our stay to see if we needed anything. Everyone we interacted with was so attentive and... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Katie M, A happy belated birthday goes to your sister, and a thank you from everyone at The Ballantyne for allowing us to play host to the celebration. When guests choose to spend their special occasion with us, it is our pleasure to take care of the details. In particular, we will let Alan, Yana, Allison, and Merwyn know... More 

Miami Beach, Florida
1 review
1 of 5 stars Reviewed 1 week ago

This is far from a "4 Star Hotel". First, I pulled up in a great mood and checked into the hotel. The "Bell man" watched my bags fall and didn't bother to help me pick up my items (as my hands were full). But he managed to help the next customers that pulled up shortly after. Luxury and Ballantyne Hotel... More 

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Franklin, North Carolina, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Came for a conference for work. Good meeting space, good service. Horrible internet and really horrible coffee. While they are a luxury hotel, I found that they used the cheap way out most of the time. Cheap towels, cheap bath robes, the free internet is horribly slow- but you can upgrade to faster internet for $15.00! Got room service and... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Rachel K, Thank you for sharing your experience with us. We aim to provide our guests with the finest in accommodations, service, and amenities. An experience at our hotel should be unforgettable, and we are truly disappointed that you did not find this to be the case. We are taking careful notes of your suggestions for improvement, as guest... More 

Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed at Ballantyne several times and always left trying to figure out when we could return! Not so this trip! This is the first time I had ever booked a room with "credit card points" so I don't know if it was because of this or what?? But we were given a room right next door to the... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear GrandMoomie, We appreciate the chance to learn about your recent stay, and we are disappointed that, as an SPG member, your loyalty was not more properly recognized. We certainly do not want you to feel as though using your reward points was associated with your appointed room type; in fact, we try to seize any opportunity we can to... More 

Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This one is 14 years old, the Luxury collection hotels in the USA are just not up to the quality of those in Europe and elsewhere. Very nice but a very corporate idea of quality with sterile being the single word that springs to mind. There is the same sort of feel as at a Ritz-Carlton hotel, cold but correct.... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear redanman, We thank you for the chance to learn more about your experience. As a Platinum SPG member, you certainly know what to expect from one of our hotels, and we regret if your every expectation was not met. At The Ballantyne, we strive to offer a distinctly Southern elegant brand of service, so we are disappointed that this... More 

Arlington, Virginia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After living in Charlotte for 15 years, but never stepping foot into the Ballantyne Hotel, I had moved away and needed a place to host out of town family and friends for a small wedding. Everything was great. First off we did a Tuesday evening wedding so the place was not busy and we had excellent service and excellent rates.... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear JakenNC, Thank you for your high praise and for selecting The Ballantyne for the wedding. When hosting friends and family from out of town, The Cottage is a fabulous choice for a private, intimate reunion. Our aim is just that- to make our guests feel at home- so it is wonderful to hear that the accommodations complemented the small... More 

White Plains, New York
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a really nice weekend stay. The hotel was very busy with multiple weddings but it never felt overrun. Rooms are all around the same size, but it was nice to look out over the golf course. Breakfast at the hotel was very good. I felt that it had a good amount of Southern influence and really fresh ingredients. On... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear TauntonInternational, We appreciate the time you have taken to review your stay at The Ballantyne. When we are honored enough to host several events at once, it is our goal to ensure that personalized, attentive service does not suffer in other areas. It is wonderful to know that you found everything to be managed well over the course of... More 

Columbia, Missouri
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We found the facility to be beautiful and all of the staff very helpful. We were able to take advantage of their environmental initiative and got room service credits in exchange for foregoing daily room servicing for part of our trip. It was a great trade!

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Randy R, Thank you for reviewing your stay at The Ballantyne. We are delighted to know you could take part in our environmental initiative. Supporting the planet in small ways can make a big difference, and we appreciate your decision. We hope you enjoyed your stay with us and left with plenty of memories to reflect upon at home.... More 

Gaithersburg, Maryland
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has the best customer service we've ever experienced. A very reasonably priced restaurant and free (convenient) valet parking bring the expenses down. The concierge went shopping for us for a balloon bouquet, small customized birthday cake, candles and matches for a surprise birthday. The doorman volunteered to take us (and pick us up) from a restaurant with the... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Beth_of_MD, Thank you for sharing your experience. Nothing delights us more than hearing from a guest whose favorite part of her stay was interacting with our staff. Truly, no request is too large, and it was our pleasure to provide you with service that made your stay a little more special. We will be sure to share your kind... More 

Mumbai (Bombay), India
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this beautiful and expansive property for a week - was attending a company event. Pretty large and beautifully laid out. Well managed place. Lodge is beautiful - gives a true "Lodge" feel with lots of memorablia and homely feel. Just not convenient as the breakfast / meals are at the hotel. You need to ask for a transport... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Himontin, Thank you for the opportunity to learn more about your recent stay. While we are pleased you enjoyed the homey atmosphere in The Lodge, we regret that you encountered a few disappointments. In terms of our dining offerings, we will be certain to forward your comments to our culinary team. Accommodating our guest needs is our priority, and... More 

Hotel Review Summarization

What travelers say

  • Very nice(4)
  • Golf course(3)
  • Gallery restaurant(3)
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