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The Ballantyne Hotel and Lodge

#12 of 171 Hotels in Charlotte
Certificate of Excellence
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10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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4th Night Free/Breakfast
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1 room 1 guest
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The Ballantyne Hotel and Lodge
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567 Reviews from our TripAdvisor Community

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Traveler rating
    393
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    34
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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Key West, FL
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed one night after flying into Charlotte from Rome...just to rest and recuperate before a long drive home. It was perfect for that ..we had dinner at their fine dining restaurant (can't remember the name off the top of my head). It was very good with exceptional service. I ended up leaving a very expensive and brand new makeup... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear endangered, We appreciate your review, and for taking the time to let us know how impressed you were with our service. It’s never ideal when you leave something behind, and any effort we can make to return your belongings is our pleasure. We will also be sure to pass your compliments along to the team behind Gallery Restaurant- they... More 

Westchester County, NY
Level Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Lovely traditional resort property in a very swanky part of Charlotte. Elegant traditional rooms and very good service. The spa is very good but could use some space planning. On the ladies side you walk through the showers to get to the treatment rooms. No Bueno. Brunch was very good. At a weekend rate, this is a good value. Rooms... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear denany, Thank you for taking the time to review your experience at The Ballantyne. Our location just south of downtown Charlotte puts us near many upscale, unique places to dine and shop. We are so pleased you enjoyed the area, as well as your room and the Southern hospitality you received from our team. We also appreciate your feedback... More 

Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Luxury collection quality hotel. Excellent service and amenities. Even though I dont golf, i had a great time with the spa and fitness amenities. It also has a great restaurant for dinner and great terrace for an evening chill out.

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear RooL M, Thank you for taking a moment to review your visit to The Ballantyne. While golf is certainly a popular reason for our guests to choose our hotel, we are pleased to hear from a guest who was thoroughly satisfied by our fitness center, full-service Spa, and dining at Gallery Restaurant. We hope you had a relaxing, pleasant... More 

Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I found everything about the Ballantyne in Charlotte perfect except for one tiny problem. When I went to plug in my computer to work at the beautiful desk provided in the room, I found that the only plug close to the desk was already overloaded and difficult to access as it was on the wall under the desk. There was... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear wjack3, Thank you for sharing your thoughts and this helpful feedback. We know how many of our guests’ bring their laptops along with them when they travel, and we will certainly review how best to allow for easy charging of devices in our guest rooms. It is great to know that you enjoyed your overall stay at The Ballantyne.... More 

Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went for a relaxing weekend. We had a 3pm check in time, but the room was not ready until 4:45pm. While we waited, we went to the spa, we ask the spa desk to communicate with the front desk to let us know when the room was ready, as there was no cell service in the Spa area. They... More 

Was this review helpful? Yes 2
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear ANJELEIGH, First and foremost, we would like to thank you for being a Starwood guest. Whenever possible, we want to honor and recognize this special loyalty, and if this was not evident during your stay, we sincerely apologize. Please trust that I will work with Alan to ensure that the unusual lapses in service you describe here are not... More 

Lexington, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

The Ballantyne hotel and lodge in Charlotte NC, is a very family oriented place to stay for a relaxing weekend. I would like to thank Sandra Stilley, and Courtney Adams for going well and beyond. They made our stay wonderful with the kids. We will be coming back for for a stay. I recommend this beautiful hotel.

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Tracy H, Your review was a treat to read, as we love welcoming families to The Ballantyne. Sandra and Courtney have so many ideas and approaches to craft experiences for children, and they will be pleased to know of your kind words. We look forward to accommodating your return, and we hope it comes soon! Sincerely, Peter Grills General... More 

Oviedo, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We travel a lot and this hotel ranks in our list of top hotels. The hotel was clean, newly renovated, with great beds and wonderful linens. Also, hotel staff provided prompt professional attention to all of our requests for assistance. Hotel located right near good restaurants and was within 15 to 20 minutes of all the attractions we had planned.... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear sjlovestotravel, Thank you for your review. To hear that a seasoned traveler such as yourself ranks The Ballantyne amongst their favorite hotels is an honor. We know that along with fine amenities, exceptional service is the hallmark of a fabulous hotel experience, and we thank you for noting our efforts. We hope you had a wonderful time in Charlotte,... More 

Lexington, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Ballantyne hotel and lodge in Charlotte NC,is a very family oriented place to stay for a relaxing weekend.I would like to thank Sandra Stilley, and Courtney Adams for going well and beyond, they made our stay wonderful, we will becoming back again for another stay, and I highly recommend this beautiful hotel for a fun family weekend.

Was this review helpful? Yes 1
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear ahanes15, Thank you for recommending our hotel for a family weekend. What with our swimming pool, Golf Club, Spa, and tennis courts, there is plenty for everyone to enjoy, whether they are looking for an active vacation or a relaxing getaway. We will be sure to let Sandra and Courtney know of your kind words- they will be delighted... More 

Garden City, Michigan
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Ballantyne with my wife and 2 mo old child. We were treated with amazing respect! Everyone went out of their way to make sure they were greeting us, asking if we needed anything, and generally making sure our stay was the best possible! Dine-in food was absolutely incredible. The spas are among the best. Highly... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Stephen T, Thank you for joining us with your family. We are so pleased to know that our signature level of service was evident at every turn. Along with the room service you enjoyed and time well spent at our Spa, it was our pleasure to provide you with a relaxing stay at The Ballantyne. We appreciate you recommendation... More 

Richton Park, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I attended a conference held at The Ballentyne Hotel for 3 days. The grounds were meticulously well maintained, the service was excellent and the artwork was very nice. It was truly a luxury hotel. I visited the indoor & outdoor pools, however I didn't have time for the Spa. The food was excellent and the staff was friendly. The only... More 

Was this review helpful? Yes 1
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear DejaVu115, We appreciate the opportunity to learn about the conference you attended at The Ballantyne. For events at our hotel, we hope that the luxuriousness is still just as evident as it would be for, say, a personal weekend getaway. We are delighted to know that this was the case for you. We do apologize for the unexpected visitor,... More 

Hotel Review Summarization

What travelers say

  • Very nice(4)
  • Golf course(3)
  • Gallery restaurant(3)
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