Let me preface this by saying that I have stayed at the Ballantyne in the past. It was my favorite place of respite in Charlotte. However, this weekend was such a disaster that I won't return.
We requested a crib prior to our arrival. We were arriving at midnight and wanted our baby to sleep straight away. Even after verifying...
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Dear ncmd33,
Thank you for staying with us at The Ballantyne Hotel & Lodge and for taking the time to share your feedback. We apologize for the inconveniences you experienced during your stay. There is simply no excuse for our shortcomings, and we take all feedback very seriously. We have shared your comments with our management team, and we have...
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I stay here on business four times a year - but it always feels like a relaxing break.
The staff are lovely, and whilst it is probably not as trendy or modern as the Ritz Carlton in the city centre - it is definitely more comfortable.
The rooms may be a little bit tired - but are very big with...
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Dear areviewer,
Thank you for being a loyal guest of The Ballantyne Hotel & Lodge and for taking the time to share your recent experience. We really appreciate your positive comments regarding our staff and service, facilities, cuisine and spa. Thank you for your feedback regarding our accommodations and internet charge; we take all comments very seriously and have shared...
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Ballantyne is a first class hotel experience from the service to the amenities. There is an excellent golf course on the property for golfers of all levels and the golf package is a good deal. The staff are helpful and the area offers good restaurants and shopping. I would stay here again when in the Charlotte area.
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Dear RockinDoc,
Thank you for staying with us at The Ballantyne Hotel & Lodge and for taking the time to share your experience. We appreciate your kind words regarding our service, amenities and golf course and that you found the golf package to be a good value. We are delighted that you had an enjoyable visit and we look forward...
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This was our second stay at the Ballantyne, and the hotel is very nice and comfortable. The lobby is well appointed with plenty of seating and a nice bar to grab a drink or a snack. Overall both experiences have been very good, with one exception the service at the pool area was awful. At 12:30ish we order a beer...
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Dear BetaD,
Thank you for returning to The Ballantyne Hotel & Lodge and for sharing your experience. We really appreciate your compliments regarding our hotel, lobby and bar. We apologize for the inconveniences you experienced at our pool. At The Ballantyne Hotel & Lodge, our mission is to provide the very best in service, and we are sorry that we...
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Everything about our experience at the Ballantyne Hotel was over the top. From our very first meeting with Erin Hunter we knew the Ballantyne Hotel was the perfect venue to host our wedding. Everything was included from the cake to the napkins, which made budgeting a breeze. Erin made the planning process so easy. She was organized and knew exactly...
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Dear Michelle P,
Thank you for celebrating your wedding at The Ballantyne Hotel & Lodge and for taking the time to share your experience. We are delighted that we exceeded your expectations and that you found the wedding process to be effortless and enjoyable. Thank you for your compliments regarding Erin. At The Ballantyne Hotel & Lodge, we strive to...
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My wife and I have stayed at the Ballantyne on two other occasions. The staff is absolutely wonderful. Some of the nicest people I have ever met. If you want to feel special, go and stay. You will claim royal heritage when you leave.
We now will be going to Charlotte at least once a month and unless they have...
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Dear Kenneth E,
Thank you for being a loyal guest of The Ballantyne Hotel & Lodge and for taking the time to share your feedback. We were delighted to read that you have had memorable experiences at the hotel and appreciate your kind comments regarding our staff. We strive to make each and every guest feel special. We can’t wait...
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My husband and I stayed at the Ballantyne Hotel and Lodge for one night in February. I was very impressed with the facility, and highly recommend the hotel. I do not have one complaint about my stay. The artwork in the hotel is lovely, and it really gives the hotel a personal touch.
The rooms are traditional, and finely appointed....
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Dear TarheelTraveler,
Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your experience. We really appreciate your positive comments regarding our hotel, décor, accommodations, spa and cuisine. Our team strives to provide a truly effortless escape for all of our guests, and we’re delighted that you had a comfortable and enjoyable stay....
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I stayed here with my husband one night over Easter weekend. We were very pleased with the room and amenities. The location is central to a lot of good shopping. We sat on the terrace and enjoyed the view with a cocktail from the bar and a cigar. We really enjoyed the bathrobes and bath salts provided. We ordered breakfast...
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Dear AmandaB8,
Thank you for staying at The Ballantyne Hotel & Lodge and for sharing your feedback. We were delighted to read that you enjoyed our accommodations, amenities, location and special accents. We apologize that we did not fulfill your breakfast request and for any inconvenience caused by housekeeping. We take all feedback very seriously, and we have shared your...
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I am back for a second time. This time is for my anniversary and we are both loving the atmosphere and service.
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This is the first trip advisor review I have written, I wanted to be sure to comment on my positive experience at The Ballantyne Hotel.
My husband and I got married at The Ballantyne Hotel on Saturday, March 24, 2012. We chose to do everything at The Ballantyne Hotel that weekend i.e. Spa day, golf outing, Rehearsal dinner, Wedding Ceremony...
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Dear Christine D,
Thank you for choosing The Ballantyne Hotel & Lodge to host your wedding weekend and for taking the time to share details of your experience. We were delighted to read that we exceeded your expectations. Especially when it comes to the wedding process, we aim to make an experience as enjoyable and effortless as possible. Thank you...
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