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The Ballantyne Hotel and Lodge

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10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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The Ballantyne Hotel and Lodge
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The Ballantyne Hotel and Lodge
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517 reviews from our community

Traveler rating
    356
    110
    29
    20
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Raleigh, North Carolina
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

My family and I are currently staying here. Just to take my daughter to Carowinds. I figure fun for her and luxury for husband and I. Ha! This is not that. Service is subpar. I find the staff to be bored and slightly rude. The room has an old lady feel and I found a dead bug in our room... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was our first stay at the Ballantyne Hotel but it won't be our last. From the moment you pull through the circular drive, to the check in desk, to every staff member you encounter, the service is impeccable. They cannot do enough to make your stay comfortable and luxurious. The meals we ate on property rivaled meals in any... More 

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Jacksonville, Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had a recent awesome stay at this hotel. The staff is excellent and very attentive to your needs. The entire hotel is very clean and everything was in good repair. Highly recommended for anyone staying in the Charlotte area.

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San Diego, California
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a lovely hotel about 20 minutes (more in traffic, which can be heavy) from downtown Charlotte. The hotel staff was gracious, although the concierge was not particularly knowledgable - she was unable to make a reservation at the on site restaurant and was not familiar with their special offerings, however she was extremely pleasant and provided local maps.... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear dkms15, We appreciate the chance to learn your thoughts about your experience at The Ballantyne. Offering luxurious accommodations and service is what we strive to do, and your feedback is invaluable to us as we continue to hone the guest experience. We will be sure to follow up on your comments internally, specifically in regard to the concierge recommendations... More 

Knoxville, Tennessee
Top Contributor
60 reviews 60 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I attended a conference at this hotel last week and was very impressed with the property, the food, the service and the accommodations! The property looks as if it should be located in the countryside, but is right in the middle of the Charlotte suburbs with a golf course. I drove in and there is plenty of free self-parking. Check-in... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Pamela C, Thank you for sharing your thoughts on your recent stay. We could not be more pleased that you enjoyed both the service during the conference and during your downtime. No matter what reason brings guests to The Ballantyne, we want to ensure they leave having had a thoroughly satisfying experience. Thank you in advance for your recommendations,... More 

Boone, North Carolina
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ballantyne is a beautiful hotel. I've stayed in Trump Tower in NYC and really thought that was the pinnacle. The Ballantyne beats Trump on all levels and it's MUCH less expensive! The attention-to-detail is incredible on every front. The rooms are so luxurious. All the staff were consistently friendly, and genuinely so. They go out of their way to... More 

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear jonifan1, Thank you for sharing such a lovely review. Attention to detail is something we strive to offer in every area, be it in our spacious accommodations, a treatment at The Spa, or a round of golf at our extensive year-round facilities. We appreciate your recommendation and would be happy to welcome you back for a future stay. Sincerely,... More 

South Boston, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

From the moment we pulled up, best service, friendly staff. The rooms are luxurious and full of amenities. Bathroom is uber nice and stocked for whatever you may need. Attended a wedding reception and cocktail hour there and it was deluxe. Love this place and will definitely visit Charlotte again.

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Susan A, Thank you for your kind words. Nothing makes us prouder than knowing our staff gave you a warm welcome and fine service throughout your stay. We hope the reception was lovely and you rested well after the celebration. On behalf of the staff here, we are excited to accommodate your next visit to Charlotte. Sincerely, Peter Grills... More 

New York City, New York
Top Contributor
57 reviews 57 reviews
35 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Grand hotel, large and comfortable rooms and a very gracious staff. I ate at the hotel everyday and would recommend the restaurant and in room dining. Good gym and lovely pool. A special thanks to Jeff and Sandra who went out of their way to help me because I injured my foot.

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Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear exploringtheglobe, Thank you for taking the time to review your recent experience. We are sorry to hear about your foot, but are relieved Jeff and Sandra could assist where needed! It is great to know you enjoyed Gallery Restaurant and both our relaxing pool and state-of-the-art fitness center. We hope you are well on the road to recovery. If... More 

Los Angeles, California
Top Contributor
320 reviews 320 reviews
110 hotel reviews
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently spent a rainy Sunday night after visiting friends in the area. The room was beautifully appointed and spotlessly clean as well as quiet. The public areas of the hotel are very nice and classy. We had desert and drinks in the lounge and the service and quality of the deserts were fantastic. I booked online and felt that... More 

Was this review helpful? Yes 1
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear bccrab, Thank you for choosing The Ballantyne for your Sunday evening stay. It is wonderful to know that you felt welcomed as soon as you arrived. Though you were only with us for a short while, we are pleased you visited Gallery Bar and enjoyed the drinks and desserts. If you plan on visiting your friends again, we hope... More 

Schertz, TX
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I recently stayed at the Balantyne for eight nights with our best friends. We had rooms with balconies overlooking the golf course. We quickly noticed that every employee we came into contact with was exceptionally skilled at providing five star service. They all had a genuine way of making us feel welcomed and special. This was our... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear TexNav, It was a pleasure to read your kind review. We are truly delighted to know the service of the ladies and gentlemen here at The Ballantyne made your stay so pleasant. Thank you for taking the time to recognize the hard work of so many of the people here – we will be sure to let each and... More 

Hotel Review Summarization

What travelers say

  • Very nice(4)
  • Golf course(3)
  • Gallery restaurant(3)
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392 photos of this hotel

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Room/suite (22)
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Dining (7)
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Executive Suite with Balcony (44)
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Grand Deluxe Double Room (23)
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Grand Deluxe King Room (25)
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Pool (13)
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Restaurants and Bars (21)
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The Hotel (64)

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Bathroom (1)
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Other (4)
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