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The Ballantyne Hotel and Lodge

4.0 of 5 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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The Ballantyne Hotel and Lodge
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The Ballantyne Hotel and Lodge
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473 reviews from our community

Traveler rating
    327
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    18
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Alexandria, Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel is well kept up, beautifully decorated for the holidays-really enjoyed the festive atmosphere. The rooms are spacious, clean, and the bathrooms are delightful. The staff is helpful and accommodating. This was my third stay, and the Ballantyne is my go to hotel in Charlotte. I wish all hotels offered this type of service. The breakfast crab cakes are... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Margot J, Thank you for sharing your experience at The Ballantyne, and for continuing to choose our hotel. We are delighted to know you enjoyed our holiday decorations, your spacious room, and interacting with our staff. Your loyalty is valued and we are excited to accommodate you again. We hope your return to Charlotte comes up soon! Sincerely, Peter... More 

Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I used to enjoy staying at the Ballantyne when I came to town, unfortunately I think it is starting show it's age. I understand it's "southern elegance" in decor but today that understated design appears bland and inferior to the luxury collection it is supposed to exhibit. The public spaces are nice, well maintained and the restaurant has done an... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear NoBagsChecked, Thank you for staying with us over the years at The Ballantyne and for being a loyal SPG Platinum member. We apologize that your recent experience fell short of expectations in terms of decor, as we strive to uphold high quality standards. We take all comments very seriously and have shared your feedback with hotel ownership. Again, we... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Ballantyne hosted our daughter's wedding reception in mid-December and did a wonderful job. First rate personalized service, terrific food, outstanding decor. Ashley acted as our coordinator and was outstanding - creative, professional, communicated well with other vendors and was a delight to work with. She even provided her personal Christmas tree to display our hospitality gifts. We would highly recommend... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Scott K, Thank you for selecting The Ballantyne to host your daughter's wedding. We appreciate you taking the time to share your wonderful feedback, and we are happy that Ashley and our team helped to make your daughter's wedding an outstanding occasion. Thank you for recommending us for wedding receptions, and we wish your daughter and her husband all... More 

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My daughter and I just got to stay at the Ballantyne in there newly renovated rooms on the 7th floor. We had such a wonderful time enjoying the suite, the view and all of the wonderful amenities. Mr. Rick Cammer is amazing along with the rest of the staff! The service and attention to detail was par none. Thank you... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear KJC1971, Thank you for staying with us. We are delighted you enjoyed our new executive suite as well as our view, amenities and staff. We appreciate your kind words, especially regarding our team, as we are committed to offering the best in Southern hospitality. Thank you for recommending our hotel, and we hope to create new memories with you... More 

Midwest, USA
1 review
2 of 5 stars Reviewed 3 weeks ago

We just spent New Year's Eve at this hotel with 4 other couples (all in 50s and 60s) and were extremely disappointed. Their package price was high at $379.00. It was supposed to include dinner for two, 4 PM check out, valet parking, Internet access, and a festive party with music, beginning at 9 PM. We did not see a... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear mizmuck, Thank you for posting your feedback and to and your friends for choosing to celebrate New Year’s Eve with us. We apologize that your experience fell short of your expectations and have shared your comments with hotel management. Our team is committed to providing wonderful experiences to our guests, and again, we are sorry your visit was not... More 

North Carolina
Top Contributor
144 reviews 144 reviews
35 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on Christmas Day and really enjoyed our visit. The staff were friendly and the service was excellent. Our room was very well equipped, clean and the bed was very comfortable. I would recommend this hotel.

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear neriagechris, Thank you for celebrating Christmas with us, and we are happy you enjoyed your visit. We appreciate your compliments regarding our staff, service and accommodations. Thank you for recommending our hotel, and we hope to welcome you back in the future. Sincerely, Peter Grills General Manager More 

Washington DC
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

By far my best experience at a hotel in years. The staff went over the top in making our stay enjoyable , even those working on Christmas eve and day.The facility is beautifull and inviting in a charming way and at the same time modern.The gym and pool are well maintained and equiped. One last point. When we checked in... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear 401richard, We were pleased to read that you had one of your best experiences at a hotel with us. Thank you for spending Christmas with us and for taking the time to share your positive feedback. At The Ballantyne, we are dedicated to ensuring we provide the best in hospitality to our guests. We hope to have the opportunity... More 

Charlotte, NC
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My 11-yr-old daughter and I just came home after a 2-night stay at this hotel. Prior to our stay, we had been stuck at home for DAYS, because my daughter had the flu. We both needed to get out, and I decided she could recuperate in a hotel room as well as at home, so we checked in for a... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear flygal89, Thank you for choosing to stay with us for a local escape. We hope your daughter is feeling better and were glad we could assist to make her feel as comfortable as possible. Our entire team is committed to providing stays for our guests, and we are pleased you experienced this firsthand. Thank you for your kind words... More 

San Francisco, CA
Top Contributor
101 reviews 101 reviews
36 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at the Ballantyne with family over Thanksgiving break. Not sure this hotel is up to par with other luxury hotels of the world group. Front desk service was indifferent. The rooms were big and nicely appointed but starting to show some wear and tear. The gym was very good. Their restaurant was EXCELLENT (we only had breakfast there but... More 

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Aluor, Thank you for staying with us over Thanksgiving. We appreciate you taking the time to share your feedback and apologize that we did not meet your expectations. We are delighted you enjoyed Gallery Restaurant and have passed your comments along to our hotel management seem. We take all feedback seriously, and your comments will help us in our... More 

Cary, North Carolina
Contributor
15 reviews 15 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 19, 2014

Beautiful grounds, impeccable service and very nicely appointed rooms. I only stayed for one night after picking up my sister from the airport. It was worth it!!!! We returned to Cary, NC well rested after having a good night sleep "Ballantyne Style".

Was this review helpful? Yes
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Lourdes B, We appreciate you taking the time to share your experience, and thank you for recently staying with us. We enjoyed reading that you and your sister had a great stay, and we hope to have the opportunity to welcome you back soon. Sincerely, Peter Grills General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Golf course(5)
  • Very nice(5)
  • Gallery restaurant(4)
  • Would highly recommend(3)

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte > Ballantyne East
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 251
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#8 Business Hotel in Charlotte
#10 Family Hotel in Charlotte

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