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All 170 Charlotte hotels

HYATT house Charlotte Airport

3.0 of 5 Hotel   |   4920 South Tryon Street, Charlotte, NC 28217 (Formerly Summerfield Suites Hotel by Wyndham)
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Ranked #36 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Robin S
  • Reviews (151)
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151 people have reviewed this hotel

Traveler rating
    76
    43
    16
    8
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39
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
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English first
Virginia Beach, Virginia
Top Contributor
226 reviews 226 reviews
47 hotel reviews
110 helpful votes 110 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

There's a saying: " one can forget that which someone does, but cannot forgive how the act makes you feel" The Hyatt House is located near the airport in Charlotte. The rooms are well done, with everything one would need for a short stay in the area. A full kitchen and 2 room suite can allow a traveler to make... More

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

I am very sorry you found our hotel to not meet your expectations. As you may read through several Trip Advisor posts, our staff strives to provide the best in service and accommodations and normally receive great guest reviews. Mentioning our complimentary breakfast is a part of check in protocol. When I asked the desk agent, she informed me she... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

Patrick gave amazing customer service. I got in to town early Monday morning and stopped by to see if I could go ahead and check in and unload my car. Because there were rooms available and ready, Patrick said it was fine to check in. He was very pleasant and polite. Hyatt is lucky to have such an exceptional employee.... More

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

Thank you for your “rock’n” comments about Patrick! Although one of our newest Gallery Hosts at the desk, he really excels in customer service. From answering phones to checking guests in, he is always there with a smile and thoughtful word. I will be sure to pass your comments on to him and the rest of the team. Welcome Home!... More

Raymond, Minnesota
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hyatt House airport is an exceptional value. We stayed for 3 nights while visiting family in Charlotte. Their shuttle service was extremely accommodating for airport pickup and drop off as well as shuttling us to businesses close by. The entire facility was updated in tasteful decor and exceptionally clean. The desk clerks were friendly and attentive.

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

I’m pleased to hear you found our hotel to be an excellent value. From the complimentary Morning Spread breakfast, to fully-equipped kitchens, half-court basketball, pool, hot tub, BBQ area and our newly opened HBar and restaurant, we strive to provide something for everyone. Our complimentary shuttle is always there for your return to the airport or a run to one... More

Chattanooga, Tennessee
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I recently came to Charlotte for a business trip and we stayed at the Hyatt House. What a great find and great hotel! We had never stayed at a Hyatt House before, but were blown away by the amenities and all the things they provide you in the rooms! Wow! This is not your average 'extended-stay' type... More

Was this review helpful? Yes 1
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

Thank you for sharing your first time experience in our hotel. I’m pleased to hear that we exceeded your expectations. From our sparkling pool to fully-equipped kitchens, to the family BBQ area and spacious fitness center, our hotel offers something for everyone in the family. We also love having your furry family members with us! I am sorry you experienced... More

Asheville, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is my pick for every trip to Charlotte. It is located close to the airport, shopping and restaurants. The newly renovated lobby with bar and grill is comfortable and welcoming. The staff are all friendly, helpful and professional. I would highly recommend this hotel.

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

Thank you for your continued patronage of our hotel. Everyone here from the shuttle drivers to Room Attendants work hard each day to ensure we are providing the best in service and accommodations. I am pleased to hear that we are your hotel of choice when visiting the Charlotte area. Our new HBar has been very well received. Unfortunately, we... More

Skokie, Illinois
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel was experiencing some growing pains during my visit (opening new lobby bar and grill, remodeling), but what made it exceptional was the friendly and polite personal service my traveling companion and I received, notably, from the hotel's van driver,Eddie Eaves, who picked us up from the airport and went of his way to take good care of us... More

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

We loved having AKA with us this year. What a pleasure to host such a fabulas group of women. I do apologize for some minor inconveniences while you were here. Remodeling does not always go quite as planned when you discover some unexpected challenges. We had hoped to have our HBar and lobby areas complete before your group arrived. The... More

Oak Ridge, North Carolina
Top Contributor
106 reviews 106 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 21, 2014

Can't Say Enough About this hotel. We stayed one night, in order to 'park n fly". Check in was a breeze. The pool was clean and had plenty of seating and shade. Employees always friendly and ingormative. They recommended dinner at the soul restaurant. Go there! Beds are comfy, rooms are spacious. Breakfast was on the go as we had... More

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

I’m glad your experience with us was top notch. From our pool, patio and BBQ area to the complimentary breakfast, shuttle service and our new HBar, our team loves to provide the very best in service and accommodations. Thank you for continuing to stay with us each time your travels bring you to Charlotte. We look forward to it. Welcome... More

Antioch, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Everything was absolute "pearlfect"! We were able to check in early with absolutely no hassle. The kitchenette gave the presence of being at home away from home. Melissa (front desk) went out of her way to accomodate me as a senior citizen. And we were especially well-served by Rose (housekeeping). Rose is a thorough-bred professional -- a Phenomenal Woman! In... More

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

All of us so enjoyed having the group with Boule here this year. We loved watching the color coordination and the great outfits too! At Hyatt House, you ARE a part of the family and I’m pleased to hear you felt right at home. Thank you for sharing your experience with others. Welcome Home! Cliff Weber, General Manager More

New Brunswick, New Jersey
1 review
5 of 5 stars Reviewed July 15, 2014

This hotel is great! newly updated rooms as well as a bar in the lobby. Clean pool and great (free!) breakfast in the morning. The staff is extremely helpful and will take you to the airport whenever you need to!

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

I’m so happy to hear you were able to enjoy our brand new HBar! Our new bar and restaurant just opened and we are excited to be able to offer a variety of home-cooked style meals available seven nights a week. Once final certifications are in place, we will extend our bar options to include liquor as well as beer... More

Cary, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

I can't say enough about every member of the staff, they were all very friendly and made us feel at home. They were very welcoming and helpful with everything from special requests to where to dine. The property itself is wonderful, the newly remodeled suites are very comfortable and have just about everything you could want with plenty of room... More

Was this review helpful? Yes
HotelGM4920, General Manager at HYATT house Charlotte Airport, responded to this review

I’m pleased you hear you experienced some of the many amenities our hotel offers. Our team of dedicated associates is always available to answer questions, or help you find the perfect place for dinner. Speaking of dinner, our new HBar recently opened with the Sip and Savor menu of home-cooked style meals. Currently, there are 58 Hyatt House hotels open.... More

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Additional Information about HYATT house Charlotte Airport

Address: 4920 South Tryon Street, Charlotte, NC 28217 (Formerly Summerfield Suites Hotel by Wyndham)
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Airport 3*
Reservation Options:
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Also Known As:
Hyatt Summerfield Suites Charlotte Airport Hotel Charlotte
Hyatt Charlotte Airport
Summerfield Suites Charlotte
Charlotte Hyatt
Charlotte Summerfield Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#38 Romantic Hotel in Charlotte #41 Business Hotel in Charlotte #43 Family Hotel in Charlotte
Hotel Class
Official Description (provided by the hotel)
Featuring a visitor-friendly city center known as Uptown and numerous corporate headquarters, North Carolina's largest city is quickly becoming a top destination for both business and leisure travelers. With several large universities, thrilling theme parks, opportunities for outdoor recreation and shopping parks, Charlotte is an exciting destination. Relax and enjoy our outdoor pool, open seasonally and weather permitting. Our newly renovated, upscale, extended stay hotel in Charlotte is conveniently situated for vacation, corporate and government travelers. HYATT house(R) Charlotte Airport hotel is newly renovated and conveniently located in the center of a Fortune 500 corridor, just six miles from downtown and the Charlotte Convention Center. Our friendly Charlotte Airport hotel offers travelers access to popular tourist destinations including Carowinds Amusement Park, Lynx- Charlotte's Light Rail, Billy Graham Library, Discovery Place, Spirit Square Center for the Arts, Bank of America Stadium and Charlotte Motor Speedway. For the business traveler, we're centrally located to the corporate offices for Wells Fargo/Wachovia, Bank of America, AT&T and US Airways. Ideally located for all types of travelers, our hotel in Charlotte is a top choice for your next trip to North Carolina. ... more   less 
Number of rooms
136

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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