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HYATT house Charlotte Center City

3.0 of 5 435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
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Certificate of Excellence 2014
HYATT house Charlotte Center City
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HYATT house Charlotte Center City
HYATT house Charlotte Center City
HYATT house Charlotte Center City
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506 reviews from our community

Traveler rating
    325
    141
    28
    10
    2
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93
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Contributor
14 reviews 14 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Pros: Friendly helpful staff, nice laundry facilities, decent gym, updated décor, above average breakfast, good quality room service. Reasonable price for the area, very close to some excellent restaurants. Cons: décor, while nice, was just dark giving the hotel a weird David Lynch vibe. Room size was good, but layout a little strange. Construction outside and close vicinity of train... More 

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urban
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great room. Clean, quiet, comfortable. Staff was friendly. Spacious room with all amenities. Enjoyed a couple cocktails at lobby bar. Will definitely be back. Excellent for business travelers or weekend get aways. Good location for airport.

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for staying with us, so glad to hear you enjoyed your stay. Please feel free to come back anytime! More 

London, United Kingdom
Top Contributor
60 reviews 60 reviews
45 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed 1 week ago

I spent a night here while in town to meet friends and watch a Hornets game. The location is excellent for downtown. The staff was very friendly and helpful and were able to meet all of our requests. The room was spacious and looked in good condition, but I would not have expected less for the price. The major disappointment... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

My sincerest apologies on your recent stay. We have forwarded your issues to our housekeeping department. Please feel free to contact us at the hotel to discuss this further. More 

2 reviews
3 of 5 stars Reviewed 1 week ago

Made a reservation for three nights but after seeing the size of the room we walked away.i didn't think it was worth the price. With construction all over the street this made it difficult to get around and even to park and unload our car think twice about booking don't recommend the king suite way too small for the price.

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

My apologies on your recent trip here. It appears that your type was changed in our system from a Studio Suite to a standard room, that should not have happened. Please consider contacting us here at the hotel, we would like the opportunity to correct this for you. More 

Liverpool, United Kingdom
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night on our honeymoon. We were going to an nfl game and it looked good on the website. When we arrived we saw we were near the train station and we were a bit intimidated but charlotte is such a friendly city that even when walking home in the dark in a road jersey we... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you so much for staying with us for the game. Please come back to see us again soon! More 

Closter, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recommended this hotel to my daughter and friend. After spending a week at the Hyatt House, I have to say that the accommodations, service, location, and customer service were extraordinary. They were greeted in a courteous and warm manner from the moment they entered the hotel. The room was a beautiful one with a stunning view. The room, itself,... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

It was our pleasure having you here, please don't be a stranger! More 

Senior Contributor
29 reviews 29 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I took our three year old son to Monster Jam at the TWC Arena and we stayed at the Hyatt. Everyone on staff was extremely nice and the few minor issues we had were resolved quickly and satisfactorily. I will say that there is definitely some truth to the "thin walls" reviews. We saw the mid day... More 

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for staying with us, good to hear you enjoyed Monster Jam! Please come back and see us again soon! More 

Charlotte NC
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a travel agent, I am in and out of hotels quite often, so having stayed at Hyatt Houses before, this one was no exception. Clean, well appointed rooms, nice staff, good breakfast, nice ambiance. One little snafu, the room descriptions didn't exactly match the room I received at check in..no worries, 1 phone call, 1 room move. Always remember... More 

Was this review helpful? Yes 2
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you so much for staying with us and leaving a review. As a travel professional, we value your feedback. I do apologize for the room description was a little off, but we do appreciate you adapting to the change so easily. Please come back and visit with us anytime! More 

Greensboro, North Carolina
Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel last weekend. It's a nice property especially for anyone visiting Charlotte to attend a game/event at the Time Warner Cable arena, as it is immediately adjacent to the hotel. The staff was very friendly and helpful. The complimentary breakfast had many options including omelets. Despite being busy, the staff was working hard to keep everything... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We would be happy to have you back here with us anytime you wanted to visit. Thanks for your great review! More 

beachluvngrl
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I decided at the last minute to book a room on New Year's Eve for a show we were going to see at Time Warner Arena. Availability downtown was pretty surprising but Hyatt Housing was, by far, the best deal for the $$$. It was a very busy evening and the hotel was packed but the staff... More 

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you so much for staying with us on NYE! Glad you enjoyed your stay. Please keep us in mind for any other trips to Charlotte. More 

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Additional Information about HYATT house Charlotte Center City

Address: 435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
Reservation Options:
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Hotel Style:
#6 Business Hotel in Charlotte
#8 Romantic Hotel in Charlotte
#14 Family Hotel in Charlotte

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