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HYATT house Charlotte Center City

3.0 of 5 435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
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Certificate of Excellence 2014
HYATT house Charlotte Center City
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HYATT house Charlotte Center City
HYATT house Charlotte Center City
HYATT house Charlotte Center City
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512 reviews from our community

Traveler rating
    331
    141
    28
    10
    2
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93
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28
147
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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    (112)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel for CIAA 2015 and enjoyed every moment. The only setback was the music late at night after we got in from our own partying. The hotel provided a hot breakfast every morning. Real food, not that continental stuff other hotels offer. It's in a great location. Close to Time Warner and the Epicenter, we spent... More 

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We are so glad you enjoyed yourself over CIAA, you were right in the middle of everything here! Please come back and see us again if you can before next year, if not, we will see you for CIAA 2016! More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is excellent. The bed and room accommodations are very comfortable and I loved having the mini kitchen, which was fully equipped and included a full size refrigerator. The complementary breakfast is very tasty and has a wide variety of hot and cold food choices--love the omelet station! The location is very central to everything! I chose the package... More 

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for your review and for staying with us. I was glad to hear you chose our parking package, it does save you some money, and allows for some more flexibility. I am sorry the front desk was not more knowledgable, we will work with them on this to make sure they do better for your next trip to... More 

Medford Lakes, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I were expecting a typical hotel and were shocked when we opened the door- room was amazing. Beautifully decorated and user friendly- kitchen, gorgeous bath, seating areas and very comfy bed. Service was impeccable too- great breakfast and friendly staff. We will definitely use this hotel again if in the area.

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

So glad to hear we were able to impress you on your stay! We look forward to another opportunity. Thanks for taking the chance on us, we hope to see you again! More 

Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great, centrally located hotel in Charlotte. Right next to Time Warner Stadium. Newly renovated and priced well. The rooms were specious and comfortable. Each was equipped with a mini kitchen, including a full size fridge. Complimentary breakfast was included as well. Way more than a normal complimentary breakfast including made to order omelettes, buffet, pastries and coffee. Will definitely stay... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We look forward to having you back, you will always be welcome! Thanks for the review and for staying with us! More 

Memphis, Tennessee
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Overall, not much to say other than: It's clean, very clean- staff was constantly beautifying the place (thank you) It's got a friendly staff (always helpful- any time of the day and evening) It's modern chic rooms and lobby (the water infused with lemon/lime- classy water) It's got a great location- walking distance from food, venues (and bus depot) Complimentary... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for staying with us, and for the great review. We have good news, the road construction is almost completed, and the road is fully opened. Please come back and see us again soon. More 

Copenhagen
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a stopover in Charlotte – and found myself with my colleagues from work in this hotel for two nights. My feedback and pleasure was to the best intention fulfilled, rooms was excellent, service very friendly, dinner in restaurant was excellent – breakfast was great (Cooking upon request, go for chefs own inventions). For a tired business traveller, this place... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

What a fantastic review! Thank you so much for staying with us, please come back and see us the next time you are in Charlotte. More 

Senior Contributor
40 reviews 40 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pros: Friendly helpful staff, nice laundry facilities, decent gym, updated décor, above average breakfast, good quality room service. Reasonable price for the area, very close to some excellent restaurants. Cons: décor, while nice, was just dark giving the hotel a weird David Lynch vibe. Room size was good, but layout a little strange. Construction outside and close vicinity of train... More 

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for choosing our hotel, we are glad that overall you enjoyed your stay. More 

urban
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 26, 2015

Great room. Clean, quiet, comfortable. Staff was friendly. Spacious room with all amenities. Enjoyed a couple cocktails at lobby bar. Will definitely be back. Excellent for business travelers or weekend get aways. Good location for airport.

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for staying with us, so glad to hear you enjoyed your stay. Please feel free to come back anytime! More 

London, United Kingdom
Top Contributor
60 reviews 60 reviews
45 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed January 19, 2015

I spent a night here while in town to meet friends and watch a Hornets game. The location is excellent for downtown. The staff was very friendly and helpful and were able to meet all of our requests. The room was spacious and looked in good condition, but I would not have expected less for the price. The major disappointment... More 

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

My sincerest apologies on your recent stay. We have forwarded your issues to our housekeeping department. Please feel free to contact us at the hotel to discuss this further. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 19, 2015

Made a reservation for three nights but after seeing the size of the room we walked away.i didn't think it was worth the price. With construction all over the street this made it difficult to get around and even to park and unload our car think twice about booking don't recommend the king suite way too small for the price.

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

My apologies on your recent trip here. It appears that your type was changed in our system from a Studio Suite to a standard room, that should not have happened. Please consider contacting us here at the hotel, we would like the opportunity to correct this for you. More 

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Additional Information about HYATT house Charlotte Center City

Address: 435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
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Hotel Style:
#7 Business Hotel in Charlotte
#8 Romantic Hotel in Charlotte
#14 Family Hotel in Charlotte

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