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HYATT house Charlotte Center City

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435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
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HYATT house Charlotte Center City
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643 Reviews from our TripAdvisor Community

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Traveler rating
    426
    169
    34
    11
    3
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121
184
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184
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (643)
  • Mar-May only
    (165)
  • Jun-Aug only
    (231)
  • Sep-Nov only
    (137)
  • Dec-Feb only
    (110)
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Houston, Texas
2 reviews
3 of 5 stars Reviewed yesterday NEW

This Hotel is located near EpiCenter, one of the most happening places in Charlotte. The interiors - furniture, bed is very good. The daily room service is pretty average if you are thinking of staying long periods. Also, the Pool is like a kids pool! Front desk staff is generally good except for the manager who looks always very serious... More 

Was this review helpful? Yes
Fuquay-Varina, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Nice hotel. Clean, very modern and well-appointed. Customer service was good - friendly staff. Great location, convenient to Uptown area. Parking was $24 a night which seems ridiculous. Bonus was the free breakfast!! Would stay here again.

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for your review and for staying with us! Please come back and see us again. More 

Seneca, South Carolina
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Made my family feel at home from the moment we walked in to meet Ashley and Lacey. The rooms was great, comfortable and very clean. We were blown away by the entire staff wanting to make sure we were taken care of. The morning breakfast was remarkable and Julian the omelet maker makes the most perfect omelets. This is my... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

What a fantastic review! Thank you so much for that. We have let the staff know how happy you were, and we look forward to welcoming you back. No need to stay with those other hotels anymore :) More 

Tennessee, United States
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We booked a king suite and we could have lived here for days!! Very nice accommodations!! Next door to Time Warner Cable Arena for a concert we were attending so very convenient. Staff were extremely nice and helpful. Breakfast the next morning was superb! We would love to stay here again!

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We would love to have you back anytime, and by all means, feel free to move in. Thanks for staying with us! More 

Hudson, NC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

good place for the price in downtown. close to the epicentre and time warner cable arena. nice people and full kitchen in some rooms if you are having an extended stay. valet parking service is a real plus.

Review collected in partnership with Hyatt Hotels

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your stay! Please come back and see us again soon. More 

Ormond Beach, United States
5 of 5 stars Reviewed 1 week ago

The rooms are well appointed, well maintained and cleanliness was definitely paramount. The staff was friendly and courteous, from the front desk personnel to the housekeepers. The complimentary breakfast buffet offered a little for everyone. We will definitely stay again next time we are in Charlotte.

Review collected in partnership with Hyatt Hotels

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We look forward to having you back here the next time you are in Charlotte! Please don't be a stranger. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We are Marriott people... So needless to say I was skeptical when my husband booked this location!! Well!!! We will be back!! Amazing staff, decor, cleanliness and a super upscale feel for the $$$! Every single employee we encountered from check in (Lacye and Ashley) to valet to omelet station ( Julian) to pool maintenance to housekeeping to check out... More 

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

What a fantastic review, thank you so much. Please keep Hyatt in mind for your future travels as well, I am sure you will find we are a great alternative to the other brands. More 

Bristol, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great staff, clean hotel, nice free breakfast with hot food options Location was convenient to my conference. Room was large and clean and bed was very comfortable. I would stay again for business or pleasure.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We hope to see you back for business or pleasure, or even both. Thank you for staying with us! More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a centralized location for walking around downtown. The bar downstairs is really nice and they serve food later. The rooms are more of an apartment feel which are quite spacious. Good hotel for a great price.

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for choosing us and for leaving such a kind review. We hope you remember us the next time you are in Charlotte! More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Recently stayed at the Hyatt House on a business trip. Based on the positive reviews on TA, decided to book this hotel as all surrounding hotels were completely booked. The hotel lobby is modern, check in was a breeze, all good signs I thought. My studio king suite was clean and had lots of room to roam around in. There's... More 

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We are so sorry your stay was not up to your expectations, and from the sounds of it, not up to our standards. Please feel free to contact us here at the hotel if you would like to discuss this any further. More 

Hotel Review Summarization

What travelers say

  • Very nice(11)
  • Valet parking(4)
  • Time Warner(4)
Questions? Get answers from hotel staff and past guests. Ask a question

338 photos of this hotel

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Room/suite (98)
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Hotel & grounds (27)
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Pool/beach area (9)
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Deluxe King Room (30)
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Double Queen Room (20)
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One Bedroom Suite (30)
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Pool (7)
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The Hotel (17)

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Hotel & grounds (5)
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Dining (1)
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