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All 170 Charlotte hotels

HYATT house Charlotte Center City

3.0 of 5 Hotel   |   435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
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92%
Ranked #7 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Jason S Savannah, Georgia
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429 people have reviewed this hotel

Traveler rating
    285
    112
    22
    8
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Savannah, Georgia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great downtown hotel! The young lady at the front desk was super helpful and friendly from the moment we arrived. Our room was very spacious with plenty of area to spread out and relax. We really liked getting a corner room because it gave us a great view with so many windows! The front desk gave us great suggestions for... More

Was this review helpful? Yes
Charlotte, North Carolina
Contributor
19 reviews 19 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My mom and I slept at this hotel during her overnight stay in Charlotte last Thursday night. I had no idea what to expect due to mixed reviews, but I was very pleasantly surprised. The valet parking situation was a little odd... We pulled into what looked like a parking garage and then a uniformed man ran to us out... More

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New York
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Stayed over here on our way to Hilton Head with the family. Two queen beds were nice but that was about it. The towels were highly used, bathroom was dirty and not cleaned properly. Saving grace was the breakfast which was good and had ample selections of food. Being a Platinum member, I did complain to the front desk staff... More

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Senior Contributor
47 reviews 47 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

The only issue I had was that there was someone's left over groceries in the refrigerator. The staff was great and the shuttle driver was wonderful. She drove us to go get food and was so polite. She wouldn't take my money as a tip either so we through it over her head into the van so she would be... More

Was this review helpful? Yes 1
Liverpool, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hyatt house Charlotte / Centre City hotel is located in the center of Charlotte & close to all amenities. It provides an ideal hotel to base as stay in the city as most city attractions can be easily walked to. We stayed on the 16th floor in a suite and found the bed & pillows provided the best nights... More

Was this review helpful? Yes 5
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here one night and it was the perfect retreat away from home. I didn't want to leave. I'll be back there and I'll choose this hotel again. I loved the staff because everyone was friendly and helpful. The room was spacious and beautiful decor. The breakfast buffet was superb also! This is definitely one of the best hotels... More

Was this review helpful? Yes 1
Regina, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my first visit to Charlotte in 8 years, so needless to say, things have certainly changed in Uptown. This hotel was non-existent before, but I'm glad it's there now. When we arrived, the valets for parking were extremely organized and helpful. When we checked in, the hotel staff was courteous and professional. They asked if we needed directions... More

Was this review helpful? Yes 1
Alameda, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was wonderful from start to finish. All of the staff was very hospitable and helpful, especially Linda at the front desk. For the price-the room was great-I was not expecting a suite with a kitchen and sitting area, so I was very pleased with that surprise. We were on the 8th floor with a view of the city.... More

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Charleston, South Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I am not a usual patron of the Hyatt brand but was pleasantly surprised by the facility! The staff was very pleasant and helpful. The breakfast was free and good but the number of people eating at the same time made it difficult to find a clean table. Due to city construction the valet service was a bit cramped but... More

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for trying us out, I am glad to hear you enjoyed your stay. Hopefully the road construction outside will be finished soon enough and we can get back to normal. Come back anytime! More

Simpsonville, South Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great Hotel! Never a disappointment when staying at the Hyatt House Center City Charlotte NC! The staff exceptional! Rooms are always like brand new when you walk in! I always make a note & request a high room with nice view, they always see that this happens! If you are looking for location, value like new this is the place... More

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We always appreciate our return guests, thank you so much for continuing to support our hotel, we look forward to your next visit! More

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Additional Information about HYATT house Charlotte Center City

Address: 435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Center City 3*
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193 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Charlotte #7 Business Hotel in Charlotte #13 Family Hotel in Charlotte
Hotel Class
Official Description (provided by the hotel)
The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more   less 
Number of rooms
163

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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