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HYATT house Charlotte Center City

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435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
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HYATT house Charlotte Center City
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HYATT house Charlotte Center City
HYATT house Charlotte Center City
HYATT house Charlotte Center City
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517 reviews from our community

Traveler rating
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    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here in March for the opening round of the NCAA tournament. Drove in from Atlanta and had no trouble finding it. Right by the Time Warner Arena and very convenient to some great restaurants that are within walking distance.

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Osgood, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed at this property for rounds 2 and 3 of the NCAA basketball tournament March 20 thru the 24. found the staff to be attuned to those with mobility Issues. Vinnie the valet manager even pushed my wheel chair to the arena so that I could watch MSU practice. Maddy the desk assistant made sure I was comfy until the... More 

Was this review helpful? Yes
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Hotel driveway is poorly designed making for a poor first impression as we couldn't even get into the driveway and many cars were stuck and couldn't get out. Valet service was backed up. No designated self park so we drove around the block and parked in a public lot then hauled all of our suitcases across the lot to the... More 

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Our deepest apologies that parking ruined what could have been a great stay for you. Based on the layout and what the city allows for us for our parking, there are some times that the valet will back up even with a full staff, we are very sorry this happened while you were here. We hope you consider our property... More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Hyatt House was an excellent hotel. I booked this hotel as a surprise for my husband's birthday. The room set up was wonderful and the staff (all areas of the hotel) were great. i will definatly stay here again.

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for staying with us, and for your kind review. We hope to see you again soon! More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for CIAA 2015 and enjoyed every moment. The only setback was the music late at night after we got in from our own partying. The hotel provided a hot breakfast every morning. Real food, not that continental stuff other hotels offer. It's in a great location. Close to Time Warner and the Epicenter, we spent... More 

Was this review helpful? Yes 2
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We are so glad you enjoyed yourself over CIAA, you were right in the middle of everything here! Please come back and see us again if you can before next year, if not, we will see you for CIAA 2016! More 

New York City, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is excellent. The bed and room accommodations are very comfortable and I loved having the mini kitchen, which was fully equipped and included a full size refrigerator. The complementary breakfast is very tasty and has a wide variety of hot and cold food choices--love the omelet station! The location is very central to everything! I chose the package... More 

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for your review and for staying with us. I was glad to hear you chose our parking package, it does save you some money, and allows for some more flexibility. I am sorry the front desk was not more knowledgable, we will work with them on this to make sure they do better for your next trip to... More 

Medford Lakes, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My husband and I were expecting a typical hotel and were shocked when we opened the door- room was amazing. Beautifully decorated and user friendly- kitchen, gorgeous bath, seating areas and very comfy bed. Service was impeccable too- great breakfast and friendly staff. We will definitely use this hotel again if in the area.

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

So glad to hear we were able to impress you on your stay! We look forward to another opportunity. Thanks for taking the chance on us, we hope to see you again! More 

Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 13, 2015

Great, centrally located hotel in Charlotte. Right next to Time Warner Stadium. Newly renovated and priced well. The rooms were specious and comfortable. Each was equipped with a mini kitchen, including a full size fridge. Complimentary breakfast was included as well. Way more than a normal complimentary breakfast including made to order omelettes, buffet, pastries and coffee. Will definitely stay... More 

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

We look forward to having you back, you will always be welcome! Thanks for the review and for staying with us! More 

Memphis, Tennessee
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 10, 2015

Overall, not much to say other than: It's clean, very clean- staff was constantly beautifying the place (thank you) It's got a friendly staff (always helpful- any time of the day and evening) It's modern chic rooms and lobby (the water infused with lemon/lime- classy water) It's got a great location- walking distance from food, venues (and bus depot) Complimentary... More 

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for staying with us, and for the great review. We have good news, the road construction is almost completed, and the road is fully opened. Please come back and see us again soon. More 

Copenhagen
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2015

Had a stopover in Charlotte – and found myself with my colleagues from work in this hotel for two nights. My feedback and pleasure was to the best intention fulfilled, rooms was excellent, service very friendly, dinner in restaurant was excellent – breakfast was great (Cooking upon request, go for chefs own inventions). For a tired business traveller, this place... More 

Was this review helpful? Yes
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

What a fantastic review! Thank you so much for staying with us, please come back and see us the next time you are in Charlotte. More 

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