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All 170 Charlotte hotels

HYATT house Charlotte Center City

3.0 of 5 Hotel   |   435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
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Ranked #8 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
heartd1008 Rocky Mount, North Carolina
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462 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rocky Mount, North Carolina
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

The room was just what I needed. A 17th floor stay with a great view and a kitchenette with a refrigerator, stove and sink. These amenities are truly a must in hotel rooms. Thanks for a restful getaway with a clean and beautiful room and complimentary breakfast that was very good with healthy options. There was an incident with the... More

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Howard Beach, New York
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 3 days ago NEW

I will start off by saying that the Hotel itself was very nice. Upon first entering it is very nicely decorated and very modern looking. The hotel rooms are decent, but very dark, not bright and welcoming. When we were first given our rooms (2), upon entering, one (1) was great and the other had a terrible odor. We asked... More

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Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I traveled to Charlotte to meet some friends for a weekend and decided to stay downtown for our first visit. We had heard about the EpiCenter and wanted to be close to experience everything there, so we booked this hotel from an travel deals website because we were able to get a pretty good rate. This part definitely exceeded expectations,... More

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Raleigh, North Carolina
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Had a wonderful weekend stay here for our 16th Anniversary (Oct 17-19). The one bedroom suite was gorgeous and beautifully decorated with flower petals (thank you Ms. Anita). The valets and front desk staff were very helpful and friendly. Everything was clean and fresh smelling. The breakfast buffet/omelet bar was delicious as was dinner and cocktails. It's close to so... More

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Colorado
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

First time in Charlotte and needed a hotel near the convention center. After my typical TripAdvisor research, our group (5 rooms) selected the Hyatt House. First impressions were a little mixed (although no fault of the hotel) as the streets surrounding the Hyatt House are undergoing major construction. Getting to and from the hotel was a little challenging, and the... More

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Richmond, Virginia
1 review
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the Hyatt House while attending a national conference. The hotel was located within walking distance of the convention center and next door to where the Charlotte Hornets play.The front desk staff was amazing (specifically Anita Smith and Ms. Linda), as were housekeeping and everyone at valet)! The rooms were clean, and amenities plentiful. Thank you Hyatt House... More

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Every time I travel through Charlotte I make sure to stay at this property. It is located in the heart of downtown Charlotte & everything is within walking distance. In addition to being centrally located, the hotel is beautiful & the staff is amazing. Ask for Anita or Jenae if you need something....they are awesome. I travel often & I... More

Was this review helpful? Yes 2
Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed here multiple times for our "staycation" weekends in Charlotte. We hadn't stayed here in over a year but we were looking for a weekend away. We both noticed that the placed has changed and not for the better. It is now missing that "new" feeling and is beginning to seem a bit worn down;... More

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for your review. I am a little upset to hear you did not enjoy your stay as much as in the past. Our hotel is coming up on 4 years old, and it is starting to need a little more TLC than our regular maintenance. We do have some new carpeting coming in for next year, along with... More

Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Beautifully decorated room with a very comfy bed and pillows. Nice size TV. Very nice shower and bathroom fixtures. Pleasant staff. Great valet service (this is the only way you can park at the hotel). Full complimentary breakfast including omelet station (the gentleman even offered to make me what I wanted), but we already had breakfast plans somewhere else so... More

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for staying with us, it was good to hear you enjoyed your stay! The road construction has been going on for a good while, but we should be seeing the end of it soon, they are projecting mid-November for completion. Please keep checking back to our website for updates as well. More

Charleston, South Carolina
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel itself was wonderful. Extremely friendly valet and front desk staff who were very helpful. The only tricky part is maneuvering around the construction zone that is literally right in front of the hotel. This looked like work the city was doing which actually made us feel sorry for the hotel. We had a room with 2 beds which... More

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review

Thank you for staying with us, and putting up with the road work while the city puts in the new street car line. I am glad to hear you enjoyed your stay, and we hope to see you again soon. More

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Additional Information about HYATT house Charlotte Center City

Address: 435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
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Hotel Style
#7 Romantic Hotel in Charlotte #7 Business Hotel in Charlotte #14 Family Hotel in Charlotte

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