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Fairfield Inn & Suites Charlotte Matthews

#12 of 171 Hotels in Charlotte
Certificate of Excellence
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8540 East Independence Boulevard, Charlotte, NC 28227
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Fairfield Inn & Suites Charlotte Matthews
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Fairfield Inn & Suites Charlotte Matthews
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307 reviews from our community

Traveler rating
    225
    56
    12
    7
    7
See reviews for
114
36
8
91
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairfield Inn & Suites Charlotte Matthews
See the most recent reviews
Albemarle, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2014

I have to say that this is one of the nicest hotels in that part of Charlotte. Certainly not the best in Charlotte as a whole, but nice by any measure. The bed was comfortable, room clean, staff friendly...the only negative was the breakfast was cold on both days of our stay and they ran out of everything by about... More 

Was this review helpful? Yes
Ross L, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Thank you for taking the time to let us know how your stay was! I am pleased to hear you got to enjoy the room and interact with our friendly staff. I do want to apologize for the inconveniences during breakfast, I will be sure to take your feedback and work towards improving the guest experience for the future. We... More 

1 review
5 of 5 stars Reviewed March 24, 2014

This time there were 40-50 kids staying at the hotel for a baseball game. All night there were kids running in the hall and doors slamming . I called the desk. I think someone tried to stop the kids. However it started up again the pool area was over run . This was not my best stay by far

Was this review helpful? Yes
Ross L, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

I want to apologize for your recent stay, I know on our busy sport team weekends the hotel can get louder than usual. I do appreciate your feedback, as this will help us improve for our future team weekends. I know you have chosen to stay at our hotel in the past when visiting your parents and we hope to... More 

Morrisville, North Carolina
1 review
5 of 5 stars Reviewed March 24, 2014

Ive used this hotel on several occasions and it is by far the BEST in Charlotte. Everything about this hotel speaks EXCELLENCE...the front desk staff is OUTSTANDING (esp Jamie and Morgan). This is home away from home

Was this review helpful? Yes
Ross L, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Thank you for your feedback and I am glad to hear you enjoyed your stay with us! I will be sure to share your kind words with all my staff. Jamie and Morgan have both been at the desk for awhile now and it's great to be acknowledged for the hard work they put into their guest service. Anytime you're... More 

Lynchburg
1 review
5 of 5 stars Reviewed March 19, 2014

All the staff from the manager down to the cook and maids are friendly, kind, and always smiling. They all go out of their way to make you feel like you are at home. Great breakfast and hospitality nights! Clean rooms and facility. I will be back for all my stays in Charlotte.

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North Myrtle Beach, South Carolina
1 review
5 of 5 stars Reviewed March 18, 2014

The staff at the front desk at check-in was personable and attentive. The service delivered was quick. The room was very clean, as was the bathroom. That covered all my needs, and at a rate that I consider a very good value. I will stay here again.

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Atlanta, Georgia
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 7, 2014

I travel to Charlotte on business and have customers in this area. I had stayed at the Courtyard previously but felt that it wasn't the best value or a good representation of the Courtyards I have stayed at in the past. I tried this hotel since I am a loyal Marriott member. I was pleasantly surprised. The front desk staff... More 

Was this review helpful? Yes
Fayetteville, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2014

Great rooms and even better customer service. I stay here regularly and they always remember my preferences. Suites are comfortable and spacious, internet is fast and location is quiet. Will stay nowhere else when I visit Charlotte!

Was this review helpful? Yes 1
Seattle, Washington
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 22, 2014

I'm surprised that this hotel is rated so highly on TripAdvisor. Based on the reviews, I stayed here for 4 nights. The bathroom had a unpleasant sour smell, and the shower curtain had an unsightly stain (possibly blood). Also 2 of the 4 nights I had to go to the front desk to ask for coffee refills, and that's after... More 

Was this review helpful? Yes 1
Ross L, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

I would like to offer my sincere apologies regarding your unhappiness during your stay with us and I would also like to thank you for your feedback. Our guests complete satisfaction is our ultimate goal. It's feedback such as yours which will help us in correcting future issues reported by our guests. I understand you spoke with my AGM about... More 

Durham, North Carolina
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 18, 2014 via mobile

We reserved a SUITE with 2 queen beds and a separate living room. Traveling with two young kids age 4 and 7 who sleep very early... we wanted to allow them to sleep early while we watched tv in the adjoining living room. We called when we were on our way and we were assured our room would be ready.... More 

Was this review helpful? Yes 2
Ross L, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

C S, I apologize for the miscommunication with your booking experience. I can understand how frustrating that was, especially traveling with 2 young children. I will be sure to share your feedback with my staff to help ensure that similar situations do no occur in the future. If you do find yourself in the area, I would like to invite... More 

meridian, ms
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 17, 2014

We stayed at this Fairfield based off reviews of tripadvisor. This was our first stay here. The customer service was excellent. Check in was very fast and easy. Jamie (who looks like jada pinkett smith) checked us in, she had a smile on her face and was very professional. Ask which floor did we want and if we needed a... More 

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