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Fairfield Inn & Suites Charlotte Matthews

2.5 of 5 8540 East Independence Boulevard, Charlotte, NC 28227
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Certificate of Excellence 2014
Fairfield Inn & Suites Charlotte Matthews
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Fairfield Inn & Suites Charlotte Matthews
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296 reviews from our community

Traveler rating
    219
    53
    11
    7
    6
See reviews for
109
33
8
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Fast check in. Nice room. Quiet building. Adequate parking. Good breakfast (but wish they served real oatmeal instead of instant). Friendly staff. Was close to where we needed to be in Matthews. Would stay again.

Was this review helpful? Yes
Samuel S, Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Knwmommd, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our facility and employees. We also want to thank you for the 5 star rating as well. We appreciate your business and hope that you will use our facility again in the future.... More 

Raleigh, North Carolina
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay on Matthews was short, however, our time at Fairfield Inn made our trip even better! Quick check-in process late was uneventful. Comfortable bedding in a clean room worked for us. Woke up, had breakfast which was your standard complimentary one at hotels, showered and departed. Again, perfect for us - thank you!!

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear SoMuchToSeeOutThere, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our Hotel. We also want to thank you for the 5 star rating as well. We appreciate your business and hope that you will use our facility again in the future. Sam Socias... More 

Saint Louis, Missouri
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights in Nov during the week for business, $122 per night. Had the one bedroom king suite. had a small family room like a spring hill and a sep divided area for the bed. Nice size bathroom with the updated counter tops. Just overall not as fancy as the spring hill lay out. Room was clean just didnt... More 

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Rob j, Thank you taking the time to write details comments about our property. We appreciate the kind words regarding our hotel. We appreciate your feedback and your business, we hope that you will use again when you are in the Charlotte Matthews area again. Sam Socias General Manager More 

Avalon, New Jersey, USA
Top Contributor
53 reviews 53 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was clean, the staff was outstanding, & breakfast was excellent. Location was not bad from Charlotte except during rush hour. The pool was very nice, they kept the room warm & the water temp was good. I will definitely return!

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Cheryl G, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our facility and employees. We also want to thank you for the 4 star rating as well. We appreciate your business and hope that you will use our facility again in the... More 

Rhode Island
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 18, 2014

The hotel is clean enough and staff is friendly. However, the WiFi is terrible, you can not download anything, even as small a 1mb. The fitness room is about half the size of normal hotel room with 2 treadmills about 3 inches apart from each other. The TV's do not work that are connected to the treadmills, or the one... More 

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Cobrared, Thank you I sincerely appreciate your feedback regarding your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I was of course concerned to learn of the areas which left you to feel disappointed. This feedback has been channeled to the relevant team for... More 

Malverne, NY USA
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2014

Nice hotel, good location but far from downtown. Good access to lots of local restaurants (mostly chains). Room lighting could be better. Best allow 1 hour to get to Charlotte airport. Even though breakfast is included I suggest having the Breakfast Special at Stacks Kitchen restaurant only a few minutes away 11100 Monroe Rd. • Matthews, NC. OUTSTANDING food, service... More 

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Good morning, Thank you, thank you for writing a review of your most recent stay with us! Your feedback is greatly appreciated as it is always our pleasure to give you our best when staying with us! On behalf of the Fairfield Inn & Suites Charlotte/Matthews, we would like to welcome you back for any future travels that will bring... More 

Fayetteville, NC
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2014 via mobile

The staff here is great. Nikki is the best! I needed a late check out because of business and she handled it with ease. She really was so helpful. The breakfast was great as well. Good location. I plan to stay there again.

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Melvin JT, Thank you for taking time to tell us about your stay. We are so pleased to know that you enjoyed your time with us. We strive to make every guest feel valued and appreciated through the services and amenities that we offer. I will certainly share your remarks with our team reganding Nikki. Best regards, Sam Socias... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 30, 2014

My husband and I stayed at this hotel for 3 nights last week on a leisure trip to Charlotte. Lobby, breakfast area and rooms very clean and modern. Room very spacious and mattresses were perfect. But best part was the staff--very friendly, helpful and considerate. Went out of their way to make up feel welcome and offer any extra services/amenities... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Luv2travelfromAR, Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Mathews. Excellent service is what we strive to be known for. I am happy that your experience fully meet your expectations and we sincerely appreciate your loyalty to Marriott. Thanks, Sam Socias General Manager More 

Charlotte, North Carolina
Top Contributor
54 reviews 54 reviews
13 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed October 29, 2014

We stayed at this hotel for a weekend in 2011, and loved it. So, when we needed a place with an indoor pool for my daughter to celebrate her birthday this year, we booked again. The stay was amazing! The room was clean, the pool was clean and a great temperature, and the back patio made a great location for... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Mathews. Excellent service is what we strive to be known for. I am happy that your experience fully meet your expectations. Thanks, Sam Socias General Manager More 

Columbia, South Carolina
Contributor
18 reviews 18 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 29, 2014

This was my second stay at this hotel. some of the things I really love about it: The staff. Nikki at the front desk is a phenomenal problem solver. She made us feel like we were the only guests in the hotel. She did this by going far above and beyond what I would consider to be her normal duties... More 

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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Address: 8540 East Independence Boulevard, Charlotte, NC 28227
Location: United States > North Carolina > Charlotte > East Forest
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
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Also Known As:
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte
Hotel Style:
#8 Business Hotel in Charlotte
#8 Family Hotel in Charlotte
#20 Romantic Hotel in Charlotte

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