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Fairfield Inn & Suites Charlotte Matthews

#14 of 171 Hotels in Charlotte
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8540 East Independence Boulevard, Charlotte, NC 28227
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Fairfield Inn & Suites Charlotte Matthews
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315 Reviews from our TripAdvisor Community

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Traveler rating
    229
    59
    13
    7
    7
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116
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91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville, Tennessee
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here over a weekend while I was in town for a wedding. I booked the hotel on my Marriott reward points. I requested a room on the first level, as I typically find it more convenient than waiting on the elevator. I was checked in by a very friendly staff member and directed to my room on the... More 

Was this review helpful? Yes 1
Jacksonville, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Front desk people were friendly and helpful. Arrived very late and check-in was quick. Room was quiet but had it's pros and cons. Pros: Neat, and clean. Bed pretty comfortable. Quiet. Breakfast was plentiful and with a nice variety including scrambled eggs and sausage gravy. Cons: Coffee pot and ice bucket on the bathroom sink not very sanitary. They were... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Bassrick, Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Matthews. Excellent service is what we strive to be known for. I am truly sorry that your experience did not fully meet your expectations and can assure you that we have already taken the necessary measures with our... More 

Vineland, New Jersey
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 19, 2015

I like the Fairfield Inn in Matthews, NC, but it is very hard to find. There is no signage on Independence Blvd, its address, although there is a large unlighted arch on the street on which a sign could be situated. Even with a GPS, the turn off is difficult. Also, the staff is not well trained to welcome loyal... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Bruce B, I recently received your comments regarding your recent stay at our property. On behalf of the staff, myself, and the Fairfield Inn & Suites Charlotte Matthews, I would like you to know that we regret any inconvenience you experienced. We value your business and hope you will give us a chance to regain your confidence in the... More 

Matthews
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 16, 2015

It was a very nice stay, the bed was comfortable and shower and bathroom were clean and nice. The complimentary breakfast was pretty good although I've had better, the sausage was kind of burnt but the made to order waffle was good.

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Erica H. Thank you taking the time to write comments about our property. We appreciate the kind words regarding our lobby, breakfast and our service levels. I have forwarded your comments about the breakfast to the appropriate department. We appreciate your feedback and your business, we hope that you will use again when you are in the Charlotte Matthews... More 

Dallas, Texas
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 15, 2015

We usually stay at a Courtyard, but this time decided on the Fairfield in Matthews, and we were glad we did. It was a nice clean hotel, very nice rooms. Nice staff, decent free breakfast (nothing special), with a nice outdoor patio area, and indoor pool and hot tub. The room was very comfortable, great a/c which is something we... More 

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Bob u, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our facility and employees. We also want to thank you for the 5 star rating as well. We appreciate your business and hope that you will use our facility again in the... More 

Toronto, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed June 13, 2015

We stayed at the Fairfield Inn for 3 nights over the Memorial Day Weekend for the Nascar races at Charlotte Motor Speedway. The location of the hotel in proximity to the track & race shops, as well as downtown Charlotte, was excellent. Downtown Charlotte was a 15 mins drive, 20-25 mins to the track and most race shops. There was... More 

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Sunwing738, Thank you so much for taking the time to review the Fairfield Inn & Suites Charlotte Matthews, We're thrilled to hear you received the hospitality you deserve when traveling. It's great that you shared your experience with other TripAdvisor Travelers. We appreciate your business. Come back to visit next time you're in Charlotte! Best, Sam Socias General Manager More 

Elizabeth City, North Carolina
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 9, 2015

Our room was extremely clean. The linen was clean and smelled good. The towels were soft. (That's new). When we walked into this property, we were greeted with a smile. We were checked in quickly. The only problem I encountered was that they did not have any blankets. I initially rec'd a very thin "blanket". It was no thicker than... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Mellissa, Your thoughtful and candid review is very much appreciated. Senior reviewers like you are important to others when making travel arrangement in Charlotte. Once again, thank you so much for your review, but most importantly, thank you for being our guest. Kind Regards, Sam Socias General Manager More 

Princeton, West Virginia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 4, 2015

Our room was very clean, the beds very cozy and comfortable. Loved the hot tub and pool. This hotel was really nice for the price and I will stay here again if and when I am in the area. I do not recommend a room near the elevator.

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear melissa b, Thank you so much for taking the time to share your feedback with about your recent stay. We are thrilled to hear that you and your family enjoyed the hotel pool & hot tub. We hope that when your travel plans bring you back to Charlotte that we have the pleasure of welcoming you back. Best Regards,... More 

Howell, New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed April 19, 2015

I can not say enough about the amazing staff at the front desk and in the kitchen area. We were traveling as a large family together, and they went out of their way to help with anything. Would highly recommend. Only slight problem, upstairs checked in late at night and we were able to hear them walking around FOREVER, but... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Howell, I sincerely appreciate your feedback regarding your stay. All guest feedback allows us the opportunity to improve our services and facilities and we allways welcome positive comments. Once again, thank you so much for your 5 star review, but most importantly, thank you for being our guest. Kind Regards, Sam Socias General Manager More 

1 review
5 of 5 stars Reviewed April 12, 2015

I booked my reservation a month in advance and recieved an email confirmation then i never contacted them again when i got there on Monday at 3:15 4/6/15 my check inn was fast and easy the people who work there were very very nice and the hotel was spotless My experience during my stay was fantastic i would recommend it... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Christine 18 Mamma, Thank you so much for taking the time to review the Fairfield Inn & Suites Charlotte Matthews, We're thrilled to hear you received the hospitality you deserve when traveling. It's great that you shared your experience with other TripAdvisor Travelers. We appreciate your business. Come back to visit next time you're in Charlotte! Best, Sam Socias... More 

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