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Fairfield Inn & Suites Charlotte Matthews

2.5 of 5 8540 East Independence Boulevard, Charlotte, NC 28227
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Certificate of Excellence 2014
Fairfield Inn & Suites Charlotte Matthews
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Fairfield Inn & Suites Charlotte Matthews
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292 reviews from our community

Traveler rating
    217
    51
    11
    7
    6
See reviews for
109
32
8
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rhode Island
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel is clean enough and staff is friendly. However, the WiFi is terrible, you can not download anything, even as small a 1mb. The fitness room is about half the size of normal hotel room with 2 treadmills about 3 inches apart from each other. The TV's do not work that are connected to the treadmills, or the one... More

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Cobrared, Thank you I sincerely appreciate your feedback regarding your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I was of course concerned to learn of the areas which left you to feel disappointed. This feedback has been channeled to the relevant team for... More

Malverne, NY USA
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, good location but far from downtown. Good access to lots of local restaurants (mostly chains). Room lighting could be better. Best allow 1 hour to get to Charlotte airport. Even though breakfast is included I suggest having the Breakfast Special at Stacks Kitchen restaurant only a few minutes away 11100 Monroe Rd. • Matthews, NC. OUTSTANDING food, service... More

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Good morning, Thank you, thank you for writing a review of your most recent stay with us! Your feedback is greatly appreciated as it is always our pleasure to give you our best when staying with us! On behalf of the Fairfield Inn & Suites Charlotte/Matthews, we would like to welcome you back for any future travels that will bring... More

Fayetteville, NC
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff here is great. Nikki is the best! I needed a late check out because of business and she handled it with ease. She really was so helpful. The breakfast was great as well. Good location. I plan to stay there again.

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Melvin JT, Thank you for taking time to tell us about your stay. We are so pleased to know that you enjoyed your time with us. We strive to make every guest feel valued and appreciated through the services and amenities that we offer. I will certainly share your remarks with our team reganding Nikki. Best regards, Sam Socias... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at this hotel for 3 nights last week on a leisure trip to Charlotte. Lobby, breakfast area and rooms very clean and modern. Room very spacious and mattresses were perfect. But best part was the staff--very friendly, helpful and considerate. Went out of their way to make up feel welcome and offer any extra services/amenities... More

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Luv2travelfromAR, Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Mathews. Excellent service is what we strive to be known for. I am happy that your experience fully meet your expectations and we sincerely appreciate your loyalty to Marriott. Thanks, Sam Socias General Manager More

Charlotte, North Carolina
Top Contributor
53 reviews 53 reviews
12 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for a weekend in 2011, and loved it. So, when we needed a place with an indoor pool for my daughter to celebrate her birthday this year, we booked again. The stay was amazing! The room was clean, the pool was clean and a great temperature, and the back patio made a great location for... More

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Mathews. Excellent service is what we strive to be known for. I am happy that your experience fully meet your expectations. Thanks, Sam Socias General Manager More

Columbia, South Carolina
Contributor
18 reviews 18 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my second stay at this hotel. some of the things I really love about it: The staff. Nikki at the front desk is a phenomenal problem solver. She made us feel like we were the only guests in the hotel. She did this by going far above and beyond what I would consider to be her normal duties... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 weeks ago

I truly enjoyed my stay. The staff is first class and very approachable. Looking forward to maybe returning and staying at this hotel. The room was very comfortable and the morning breakfast was worth getting up early to enjoy.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 weeks ago

We did not get in until 7pm in the evening and we were really tired from driving all day. The gentleman at the front desk was very helpful. Only thing I would suggest is getting to know more about the area. Asked about restaurants and he wasn't the best. We had to use Trip Advisor to help us out. Nice... More

Was this review helpful? Yes
Raleigh, North Carolina
Top Contributor
102 reviews 102 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 weeks ago

If you're staying for a weekend or overnight in Charlotte, or outlying areas of the metro Charlotte area, this is one of the more comfortable hotels I've stayed in. Don't go in expecting grand entrances, flashy rooms, or deluxe everything. If you want all the glitz stay at the Marriott in downtown and pay over a $100 more a night... More

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear PackPride, Thank you for being our guest! We appreciate the feedback you've provided to TripAdvisor's followers. We sincerely hope this review assists others when making travel arrangments to Charlotte. Thank you again for being our guest. We look forward to your next visit. Sam Socias General Manager More

Myrtle Beach, South Carolina
Top Contributor
90 reviews 90 reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 19, 2014

This facility has been remodeled. It is clean, with unit refrigerator and microwave. We were in an handicap accessible room. The beds weren't so high you couldn't get in them! All new electrical was great and convenient. We only had one issue. We were given our senior rate and used my husbands bank card. When we arrived home the bill... More

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Mary Lil Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Mathews. Excellent service is what we strive to be known for. I am happy that your experience fully meet your expectations and we sincerely appreciate your loyalty to Marriott. Thanks Sam Socias General Manager More

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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Address: 8540 East Independence Boulevard, Charlotte, NC 28227
Location: United States > North Carolina > Charlotte > East Forest
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
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Also Known As:
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte

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