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Fairfield Inn & Suites Charlotte Matthews

#16 of 171 Hotels in Charlotte
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8540 East Independence Boulevard, Charlotte, NC 28227
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1 room 1 guest
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Fairfield Inn & Suites Charlotte Matthews
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323 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ludington, Michigan
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Fairfield inn for a long weekend while visiting family in the area. The location of the hotel offered a great meeting spot for our family. The pool and hot tub were nice... A bit warm but well maintained. Our room was clean and the housekeeping was very kind. Breakfast each morning was standard. In comparison to... More 

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Chicago
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful experience from the time I walked up to the registration desk to the time I checked out. Room was clean and fresh, bathroom clean and well stocked, small fridge worked very well. Every employee I met on the property was friendly, spoke to me and never failed to ask if I needed anything.

Was this review helpful? Yes
Palm Bay, Florida
1 review
4 of 5 stars Reviewed 1 week ago

great hotel room very clean and comfortable.. The staff was friendly an courteous. The breakfast was great. location was convenience for family Only one thing not happy about. I feel it was kind of pricey a lot of taxes.

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Piscataway, New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff was very nice, especially ms Nikki. She checked us in and checked us out and mad sure our stay was a good one. The only problem I had was the king size bed in our room (314) was to had. It was not like any of the Marriott's I've stayed in,never wanting to get out of their beds. Other... More 

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Pineland, South Carolina
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Worst hotel stay I've ever experienced. Our family arrived about 1 a.m. I hopped in the shower only to find that it had a previous guests hair in it which tells me it wasn't cleaned very well. My children were very tired and I did not want to change rooms at that point so I notified the front desk the... More 

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Nicole W,: Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Matthews. I am truly sorry that your experience did not fully meet your expectations and can assure you that we have already taken the necessary measures with our Executive Housekeeper in order to prevent any future occurrence.... More 

Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Marriott always does it right but sometimes the properties need an outside opinion to jumpstart what they need to do to be better. Overall it good for an overnight stop. The night clerk who checked us in at about 11:00 p.m. managed to be more cheery once she learned I was a Platinum Lifetime Member. The overall attitude of the... More 

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear J1565SSdavidh, I was disappointed to read about the experience you had here during your recent stay. As you see in our past reviews, they reflect the level of pride our staff takes in our level of service and I am very sorry that you did not experience that during your stay. Thank you for taking the time to write... More 

Level Contributor
124 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wow! I was very impressed with staff after going to 7 other horrible overpriced hotels near by. Friendly and helpful. Room was very nice, no complaints at all with the stay. Felt safe and will very much recommend.

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Jstinger, Your thoughtful and candid review is very much appreciated. We're thrilled to hear you received the hospitality you deserve when traveling. It's great that you shared your experience with other TripAdvisor Travelers. We appreciate your business. Come back to visit next time you're in Charlotte! Kind Regards, Sam Socias General Manager More 

Orange County, California
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I was placed in this hotel for business purposes three weekends in a row and couldn't have been happier with the staff. One particular staff member, Nikki Tyner, was exceptionally great at her job and was consistently professional, friendly, and over the top helpful with a constant cheery and upbeat attitude. There were many times where I witnessed her handling... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Bleoni13, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our femployees Nikki Tyner. We also want to thank you for the 5 star rating as well. We appreciate your business and hope that you will use our facility again in the future.... More 

Nashville, Tennessee
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 15, 2015

I stayed here over a weekend while I was in town for a wedding. I booked the hotel on my Marriott reward points. I requested a room on the first level, as I typically find it more convenient than waiting on the elevator. I was checked in by a very friendly staff member and directed to my room on the... More 

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear SaraG, Thank you taking the time to write details comments about our property. We appreciate the kind words regarding your stay, I have forwarded your comments regarding our side door to the appropriate departments to correct this issue immediately. Thanks, Sam Socias General Manager. More 

Jacksonville, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 1, 2015

Front desk people were friendly and helpful. Arrived very late and check-in was quick. Room was quiet but had it's pros and cons. Pros: Neat, and clean. Bed pretty comfortable. Quiet. Breakfast was plentiful and with a nice variety including scrambled eggs and sausage gravy. Cons: Coffee pot and ice bucket on the bathroom sink not very sanitary. They were... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Bassrick, Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Matthews. Excellent service is what we strive to be known for. I am truly sorry that your experience did not fully meet your expectations and can assure you that we have already taken the necessary measures with our... More 

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