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Fairfield Inn & Suites Charlotte Matthews

#13 of 171 Hotels in Charlotte
Certificate of Excellence
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8540 East Independence Boulevard, Charlotte, NC 28227
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Fairfield Inn & Suites Charlotte Matthews
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Fairfield Inn & Suites Charlotte Matthews
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308 reviews from our community

Traveler rating
    225
    57
    12
    7
    7
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115
36
8
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Princeton, West Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very clean, the beds very cozy and comfortable. Loved the hot tub and pool. This hotel was really nice for the price and I will stay here again if and when I am in the area. I do not recommend a room near the elevator.

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear melissa b, Thank you so much for taking the time to share your feedback with about your recent stay. We are thrilled to hear that you and your family enjoyed the hotel pool & hot tub. We hope that when your travel plans bring you back to Charlotte that we have the pleasure of welcoming you back. Best Regards,... More 

Howell, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 19, 2015

I can not say enough about the amazing staff at the front desk and in the kitchen area. We were traveling as a large family together, and they went out of their way to help with anything. Would highly recommend. Only slight problem, upstairs checked in late at night and we were able to hear them walking around FOREVER, but... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Howell, I sincerely appreciate your feedback regarding your stay. All guest feedback allows us the opportunity to improve our services and facilities and we allways welcome positive comments. Once again, thank you so much for your 5 star review, but most importantly, thank you for being our guest. Kind Regards, Sam Socias General Manager More 

1 review
5 of 5 stars Reviewed April 12, 2015

I booked my reservation a month in advance and recieved an email confirmation then i never contacted them again when i got there on Monday at 3:15 4/6/15 my check inn was fast and easy the people who work there were very very nice and the hotel was spotless My experience during my stay was fantastic i would recommend it... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Christine 18 Mamma, Thank you so much for taking the time to review the Fairfield Inn & Suites Charlotte Matthews, We're thrilled to hear you received the hospitality you deserve when traveling. It's great that you shared your experience with other TripAdvisor Travelers. We appreciate your business. Come back to visit next time you're in Charlotte! Best, Sam Socias... More 

Hauppauge, New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2015

We always have a great time and get fabulous service here. Everything is first rate, the rooms are clean and the beds are super-comfy! Breakfast on the weekends feels like you have been invited to Miss Patty's home for your favorite breakfast!!

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Marge h, Your thoughtful and candid review is very much appreciated. Senior reviewers like you are important to others when making travel arrangement in Charlotte. Once again, thank you so much for your review, but most importantly, thank you for being our guest. Kind Regards, Sam Socias General Manager More 

Jacksonville, Florida, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 28, 2015

We stayed at this hotel while attending the nascar races in October its 45min away so the prices we affordable and drive wasnt to bad it is clean quite and in a decent neighbor hood very suffcient for what we needed we are planning another trip to the speedway and will probably be looking this location up for our stay.

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Danny L, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our facility and employees. We also want to thank you for the 4 star rating as well. We appreciate your business and hope that you will use our facility again in the future.... More 

Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed March 24, 2015

Excellent Staff - Talk to Nikki Tyner at the front desk - she is exceptional and does a great job - took care of the one issue that I had and had me laughing and joking even after a very long day. This hotel is just down the street from many a restaurant (bonefish, Wings to go - etc) and... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear JeffP , Thank you taking the time to write details comments about our property. We appreciate the kind words regarding Nikki. We appreciate your feedback and your business, we hope that you will use again when you are in the Charlotte Matthews area again. Sam Socias General Manager More 

Charleston, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 21, 2015

This is an exceptionally clean hotel. Not fancy but certainly comfortable and well thought out. We had a refrigerator and microwave in the room which was handy for snacks for the granddaughter. The indoor pool was also appreciated. The most impressive thing was the friendly, accommodating staff. From the young lady at the front desk to the lady caring for... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Kathleen W, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our facility and employees. We also want to thank you for the 4 star rating as well. We appreciate your business and hope that you will use our facility again in the... More 

Herndon, Virginia, United States
Top Contributor
61 reviews 61 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 12, 2015

I recently retired, and my wife and I went to Charlotte to scout out places to live. We chose the Fairfield Inn Matthews as the place to stay, partly because the rates were very reasonable. The location turned out to be ideal, as did the amenities. In particular, the indoor pool was a pleasant surprise. It allowed my wife to... More 

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear CharlesGles, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our facility and employees. We also want to thank you for the 5 star rating as well. We appreciate your business and hope that you will use our facility again in the future.... More 

Top Contributor
197 reviews 197 reviews
13 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 1, 2015 via mobile

This is a nice clean place with good size rooms. The staff is nice and helpful. They are what one would like to see everywhere. They are not outstanding for that would be a false rating. They are a good solid place. The room had an easy chair in a corner with no lamp or small table - chair was... More 

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear CMP Thank you for taking the time to review our hotel. As a valued guest , we see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would... More 

Waterville, Maine
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 22, 2015

Hotel is tucked behind another hotel so not so easy to find. The staff is friendly, the room is nice large, quiet and clean with a large bath area. It is close to restaurants and a shopping center. I hate those Chicklet sized pillows. Breakfast was great with coffee, juice, pastries, muffins, fruit, biscuits, chipped beef and gravy and scrambled... More 

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear 61Yankees , Thank you for taking the time to write your comments about our hotel during your last stay with us. We appreciate the kind words. We very much appreciate your business and hope to see you use our hotel the next time you in the Charlotte Matthews area. Sincerely, Sam Socias General Manager More 

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