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Fairfield Inn & Suites Charlotte Matthews

#12 of 171 Hotels in Charlotte
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8540 East Independence Boulevard, Charlotte, NC 28227
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Fairfield Inn & Suites Charlotte Matthews
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Fairfield Inn & Suites Charlotte Matthews
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303 reviews from our community

Traveler rating
    222
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    7
    7
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112
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Excellent Staff - Talk to Nikki Tyner at the front desk - she is exceptional and does a great job - took care of the one issue that I had and had me laughing and joking even after a very long day. This hotel is just down the street from many a restaurant (bonefish, Wings to go - etc) and... More 

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Charleston, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an exceptionally clean hotel. Not fancy but certainly comfortable and well thought out. We had a refrigerator and microwave in the room which was handy for snacks for the granddaughter. The indoor pool was also appreciated. The most impressive thing was the friendly, accommodating staff. From the young lady at the front desk to the lady caring for... More 

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Herndon, Virginia, United States
Top Contributor
61 reviews 61 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently retired, and my wife and I went to Charlotte to scout out places to live. We chose the Fairfield Inn Matthews as the place to stay, partly because the rates were very reasonable. The location turned out to be ideal, as did the amenities. In particular, the indoor pool was a pleasant surprise. It allowed my wife to... More 

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear CharlesGles, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our facility and employees. We also want to thank you for the 5 star rating as well. We appreciate your business and hope that you will use our facility again in the future.... More 

Top Contributor
150 reviews 150 reviews
12 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed February 1, 2015 via mobile

This is a nice clean place with good size rooms. The staff is nice and helpful. They are what one would like to see everywhere. They are not outstanding for that would be a false rating. They are a good solid place. The room had an easy chair in a corner with no lamp or small table - chair was... More 

Was this review helpful? Yes 1
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear CMP Thank you for taking the time to review our hotel. As a valued guest , we see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would... More 

Waterville, Maine
Contributor
20 reviews 20 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 22, 2015

Hotel is tucked behind another hotel so not so easy to find. The staff is friendly, the room is nice large, quiet and clean with a large bath area. It is close to restaurants and a shopping center. I hate those Chicklet sized pillows. Breakfast was great with coffee, juice, pastries, muffins, fruit, biscuits, chipped beef and gravy and scrambled... More 

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear 61Yankees , Thank you for taking the time to write your comments about our hotel during your last stay with us. We appreciate the kind words. We very much appreciate your business and hope to see you use our hotel the next time you in the Charlotte Matthews area. Sincerely, Sam Socias General Manager More 

Centennial, Colorado
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 19, 2015

I had this Hotel booked for three nights and the walls were so thin that I could here my next door neighbors talking until after midnight. It smelled old, and my room felt old! I checked out after the first night to another hotel. Fairfield's have always been a go-to, but this one needs some help. I hate to give... More 

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Meg7623, I was extremely disappointed to read about the experience you had here during your recent stay. As you will see in our past reviews, they reflect the level of pride our staff takes in our level of service and I am very sorry that you did not experience that during your stay. Thank you for taking the time... More 

Charlotte, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

Recently our grown kids have come home to stay to get on there feet. Which has left us.. TWO EMPTY NESTERS THAT WAS ENJOYING OUR EMPTY NEST... with a house full and NO PRIVACY !! My husband's birthday is 12/31 and mine 1/6... So to have some alone time we had planned to go to the beach. But once again... More 

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Samuel S, Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Stephanie C, Thank you taking the time to write details comments about our property. We appreciate the kind words regarding our hotel. We appreciate your feedback and your business, we hope that you will use again when you are in the Charlotte Matthews area again. Sam Socias General Manager More 

Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2015

We stayed with our kids over Christmas / New Years. Staff was very friendly, handled our every need. We have 6 kids, and 8 of us fit in fine (w 1 cot) but usually only 3 kids at night. The breakfast was great. Eggs & meat or eggs & biscuits/gravy, plus cereal, waffles, and fruit. I personally like a special... More 

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Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear BengaliKert , Thank you taking the time to write details comments about our property. We appreciate the kind words regarding our lobby, breakfast and our service levels. We appreciate your feedback and your business, we hope that you will use again when you are in the Charlotte Matthews area again. Sam Socias General Manager More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

Fast check in. Nice room. Quiet building. Adequate parking. Good breakfast (but wish they served real oatmeal instead of instant). Friendly staff. Was close to where we needed to be in Matthews. Would stay again.

Was this review helpful? Yes
Samuel S, Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear Knwmommd, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our facility and employees. We also want to thank you for the 5 star rating as well. We appreciate your business and hope that you will use our facility again in the future.... More 

Raleigh, North Carolina
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 7, 2014

Our stay on Matthews was short, however, our time at Fairfield Inn made our trip even better! Quick check-in process late was uneventful. Comfortable bedding in a clean room worked for us. Woke up, had breakfast which was your standard complimentary one at hotels, showered and departed. Again, perfect for us - thank you!!

Was this review helpful? Yes
Samuel S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Dear SoMuchToSeeOutThere, We appreciate you taking the time to write your comments about your recent stay in our hotel. Thank you kindly for the kind words about our Hotel. We also want to thank you for the 5 star rating as well. We appreciate your business and hope that you will use our facility again in the future. Sam Socias... More 

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