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Red Roof Inn Charlotte UNCC

5111 Equipment Dr, Charlotte, NC 28269
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Red Roof Inn Charlotte UNCC
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154 Reviews from our TripAdvisor Community

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Schenectady, New York
1 review
1 of 5 stars Reviewed 3 weeks ago

We asked for a smoking room in Charlotte's Red Roof Inn. What a shock! The room was filthy -- stains on everything and the carpet was filthy. I wouldn't even shower in the tub. The sheets did not look terribly clean either. The one good thing at the Red Roof was the motel clerk we dealt with - a black... More 

Helpful?
Thank kdarling55
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

We are grateful that you took the time to give us your feedback. Firstly, I am very pleased to hear that our staff made your stay pleasant. This commitment to service along with our recent revitalization of our property is a testament to our pledge to guest satisfaction. Our notable capital improvements to our rooms include flat panel televisions and... More 

Los Angeles, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 4, 2016

Our "superior" king room was gloomy, smelly and depressing. The whole building smelled bad. Our bathroom was flat-out disgusting, with mold growing in the tub -- as if it were a 3-month-old culture in a Petri dish -- and filth, including hair, in the corner of the floor at the base of the tub (see photos). Coffeemaker reservoir was filled... More 

Helpful?
Thank Togi55
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

I regret that your stay in Charlotte was disappointing. We recently made sizable capital improvements to our Red Roof Inn property. We renovated our rooms and have received very complimentary reviews from our guests. Of particular consistent mention are the hardwood floors, the new flat screen televisions and the décor in general. We are very proud of this - our... More 

Travelers are raving about these Charlotte hotels

2 reviews
1 of 5 stars Reviewed January 3, 2016

This hotel was not one I would ever recommend. I slept with the light on all night. It was dingy and the door had a large gap from the bottom of the door to the floor. The mattress was not very good. The coffee maker was not clean inside. I paid $99.56 for this room-- for this price I would... More 

Helpful?
Thank Susan G
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

It is quite disappointing that you did not have a great experience. We work hard to offer indisputable service and a well-maintained property. Our commitment to excellence is immediately visible in our recent capital investment in our hotel - we renovated our rooms and added new, beautiful hardwood floors and flat screen televisions. We will investigate the concerns you have... More 

Alexandria, VA (Washington DC Metro)
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 21, 2015 via mobile

My husband and I passed through on our way back to DC with our two small dogs. Price was excellent for the area at $65 - clean room, solid floors, hot water and good water pressure and great staff. I don't rate breakfast as we keep fruit in the car. Red Rood is truly pet friendly with no pet fees.... More 

Helpful?
Thank DebraAtShopLaMuse
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

We are indeed PET LOVERS at the Red Roof Inn Charlotte! Hearing an experience like yours is exactly the level of quality service that we strive for. I was happy to read your visit was personalized and well accommodated. Though you chose to have your own fruit, we regret that you did not have a chance to partake of our... More 

Ceres, Virginia
Level Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 10, 2015

We always stay at Red Roofs and since we were going to be in Charlotte we reserved a room on the redroof.com website. When we arrived the front desk person, Hiral Patel, was very polite, helpful, and efficient. Our check-in went quick. I failed to put my dog room request on my reservation so she initially gave me a non... More 

Helpful?
Thank pastorvince
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

Thank you for taking the time to share your experience. We value your comments regarding your stay with us at Red Roof Inn Charlotte. We're pleased that you enjoyed a first class experience and felt the holiday cheer we've spread throughout the hotel. Our team works hard to ensure that all of our guests receive excellent service and enjoy a... More 

Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 4, 2015

I was very pleasantly surprised by this Red Roof Inn. The chain on the whole has been going downhill, which has been disappointing, since they are also one of the most pet-friendly economy chains. I was thrilled to see that this one is currently updating their rooms and making an effort to improve. I hope that others follow suit. The... More 

Helpful?
Thank Stephanie T
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

Thank you for taking time out of your day to write such a detailed review for our Red Roof Inn. I will be certain to pass along all your compliments to the team. We are fortunate to have a team of genuine and passionate employees who love what they do. Thank you for noticing and sharing. We believe in the... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed November 4, 2015 via mobile

I absolute love this hotel! The staff was extremely nice & helpful, they accommodated our late check out & were extremely helpful. My boyfriend was in town for the weekend & we decided to stay at this hotel for the price. Happy to have chosen this hotel. Clean, spacious renovated King bedroom, wooden floors & flatscreen tv. Location wasn't the... More 

Helpful?
Thank kritt0824
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

Thank you for taking the time to write your review of our property, your comments are very valued and will be shared with our staff. We especially appreciate your comments regarding our upgrades to the property and our customer service. Our staff members take their roles very seriously and make the effort each day, to provide the quality customer service... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 26, 2015

I recently visited Red Roof Inn and I enjoyed it. The staff was very nice and kind at check in. I was also given a renovated room that has wooden floors although the wood was not real but the room it self was very clean and the bed spreads / sheets were freshly clean. The cleaning that was done was... More 

Helpful?
Thank D C
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

Thank you very much for your exuberant review! The time that was put into your numerous accolades was appreciated. All your comments will be shared with the staff as we try to work synergistically to ensure that the guest’s stay is perfect. We are thrilled that we accomplished this for you. Our renovations were very recently done so it is... More 

Chicago, IL
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 24, 2015

I would have been happy writing a 4 star review for this place, if it wasn't for the ridiculous behavior of the lady at the front desk. Long story short... I have confirmation that I booked a room with two double beds. She gives up a room with one king. I complain. She says her computer says one king. I... More 

Helpful?
Thank freshcity
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

First, I would like to thank you for taking the time to review your recent stay with us. It is only through valuable feedback such as yours that we are able to maintain and improve upon the service we provide our cherished guests. Our staff has been trained to take their roles very seriously and to provide personalized service. Most... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 18, 2015 via mobile

The bed in room 121 needs to be replaced as it is sagging and thin. This was supposed to be a redone room. The floors are redone. That's about it. The front desk guy at 11pm talks above a whisper. No one on staff dresses processionally. The breakfast you can throw up from. Real crappy. They have a garbage problem... More 

Helpful?
Thank Mitchel F
suncity83, General Manager at Red Roof Inn Charlotte UNCC, responded to this review

Thank you for your review. We have always believed that traveling with a group is a stressful endeavor and I did note that you traveled with friends. We recently invested tremendously in updating and redesigning our rooms for which we have received rave reviews and as the weather is still delightful, many of our guests are still enjoying our pool.... More 

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