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All 170 Charlotte hotels

The Ritz-Carlton, Charlotte

5.0 of 5 Hotel   |   201 E. Trade St, Charlotte, NC 28211 (First Ward)
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The Ritz-Carlton, Charlotte
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Ranked #18 of 170 Hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 weeks ago
yogitrvlr NC
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319 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Had it not been for the two very disappointing and frustrating experiences I am going to explain below, I would have given this hotel a great review. My fiance and I were excited to stay here in celebration of our engagement, and we did enjoy the champage at check-in, reception at Urban Sip and dinner at BLT. When I called... More

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear JLSBOA, Thank you for taking the time to leave your comment. I am sorry to hear that your experience did not meet your expectations for your engagement celebration. Your feedback is extremely important to us and thank you for bringing to my attention your concerns. Sincerely, David Rothwell More

NC
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I decided to spend one night at the Ritz in Charlotte to celebrate my birthday this year. From the time we arrived until we had to leave everything was perfect. This property takes customer service to new levels from the time you arrive and are greeted by the parking valet. We arrived in time to attend the managers reception in... More

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Dallas, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are still complaining about noise, cold room service food, slow service....stop complaining and take a good look at yourself!!!!!!!!!!!! Have visited almost every Ritz Carlton in the U.S. and this hotel is amazing!! Suites are beautiful, staff is extremely friendly and service is great! Only complaint is that BLT is ridiculously over priced. Other than that- this Ritz... More

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Charlotte, North Carolina
Top Contributor
111 reviews 111 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really like this hotel. This is my second stay. The first was a year ago. The hotel is smaller than other Ritz properties I have been in and I really like it. The staff was really accommodating. We were placed in a suite on the 7th floor and it was quite large. The room had an entryway with a... More

Was this review helpful? Yes 1
Durham, North Carolina
Contributor
14 reviews 14 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

While the staff was (mostly) wonderful I was left unimpressed by this Ritz. We checked in as rewards members and were not offered any of the amenities usually afforded to members. We had to ask about access to the club level, instead of a welcome bottle of wine we were delivered 3 oatmeal raisin cookies several hours after we check... More

Was this review helpful? Yes 2
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear CarolinaMidwife, Thank you for sharing your recent experience with the TripAdvisor community. I was disappointed to learn that your visit did not meet your overall expectations. Your feedback and insight is important to me and I would welcome the opporutunity to speak with you personally. Please call my direct line 704-549-4199 if your time permits. Sincerely, David Rothwell General... More

Top Contributor
69 reviews 69 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Let me say first, we love the Ritz! At the same time small details need attention. ex. Room service breakfast was cold and under seasoned. Next we clearly said we were sharing but no second entrée plate. The cupcakes from the bakery cost the same but are now smaller. When calling for our vehicle, even though we repeated the number... More

Was this review helpful? Yes 2
Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Would the Ritz please just invest in double-paned or sound-insulated glass at this property! It is a known fact that travelers find the rooms incredibly loud. I came for business and had to work and get a good night's sleep. I asked for a quiet room and Mark at the front desk was wonderful in moving me to what he... More

Was this review helpful? Yes 3
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear HCW252, Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations. Feedback is extremely important to us and I would welcome the opportunity to further discuss your stay. I may be reached directly at this number 704-549-4199 and look forward to hearing from you. Sincerely,... More

Georgia
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Very nice hotel. Great service during our 3 days there. Room was beautiful - big, marble bathroom with a TV in the mirror and a comfortable bed. If you prefer a quieter stay, I would request a room away from the Epicentre. We had a nice view of it, but the outside music/clubs/bars could be annoying to some late at... More

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 22, 2014

My wife and I stayed here for our anniversary. The stay was amazing from beginning to end. I originally rented a single king room and went to check in by myself since it was a surprise evening for my wife. As soon as I walked it the service was perfect, greetings, smiles and all. When I checked in, I asked... More

Was this review helpful? Yes 1
New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 21, 2014

Our stay at the Ritz Carlton was interesting. Upon arrival I asked if we had a room on the higher floor since that is what I requested when I made the reservation in order to avoid noise from the street. The woman behind the desk said she would work on it. When our room was ready I was told we... More

Was this review helpful? Yes 1
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Additional Information about The Ritz-Carlton, Charlotte

Address: 201 E. Trade St, Charlotte, NC 28211
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
The Ritz-Carlton, Charlotte Hotel Charlotte

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