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All 168 Charlotte hotels

The Ritz-Carlton, Charlotte

5.0 of 5 Hotel   |   201 E. Trade St, Charlotte, NC 28211 (First Ward)
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The Ritz-Carlton, Charlotte

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Ranked #10 of 168 hotels in Charlotte
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
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261 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
2 reviews
1 of 5 stars Reviewed yesterday NEW

My friends had the presidential suite for their wedding and we were in the suite all day. People were locked in the bathroom because the handle didn't work on inside of the bathroom. Later that evening, they had the after party in the suite and we had nothing but problems. People were not being very loud - very chill party,... More

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Top Contributor
77 reviews 77 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I know the Epicenter is not part of the Ritz Carlton, but it's all you can think about at 1.30am. I was expecting a little noise based on the other reviews, but it was unbearable after a long flight. We were told we had a room on the garden side of the hotel. We couldn't see a garden from our... More

Was this review helpful? Yes 1
Hong Kong, China
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband comes here for work regularly, this is the second time I've joined him, as we will be moving here later this year. After a long day of looking at neighborhoods I wanted to just go to sleep but I can't because it's Thursday night and the music and noise from the epicenter is so loud that even with... More

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear 852Jennyfromtheblock, Thank you for sharing your feedback with the TripAdvisor community. Your insight is very valuable to us and we appreciate your taking the time to write a response. We pride ourselves on providing the highest level of customer service and experiences for our guests and I am sorry that you were disappointed with your recent stay. I would... More

Chicago, Illinois
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I am in Charlotte all the time for work and my first choice is always the Ritz. That said, you have to be very clear to ask to not have a room on the epicenter side of the hotel. If on the wrong side the noise is terrible and goes until midnight or later. It is not a mere nuisance,... More

Was this review helpful? Yes 1
Raleigh, North Carolina
Top Contributor
66 reviews 66 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property was very nice and welcoming. The staff attentive. The lobby was very nicely decorated welcoming with the lounge just off the front desk. Our room was quite nice on the 11th floor with a view of the city. I would caution however when requesting the hotel's complimentary car service make certain you verify the car you are shown... More

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Tammir, I enjoyed reading your review and I am delighted to hear of your overall satisfaction with our hotel! Feedback is extremely important to us, and thank you for bringing to my attention your concerns about the sedan transportation. If you could afford the time, I may be reached directly at this number (704) 549-4199. I look forward to... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Ritz for one night and had a wonderful experience. Mark at check in was exceptional. He upgraded us to a beautiful suite and treated us to a lovely bottle of wine. He was very knowledgable about the area and gave us a great dining recommendation at Blu. Mark was a great example of Ritz carlton exceptional... More

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear dmzMichigan, Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill your needs during your stay with us. I feel very fortunate to work with outstanding ladies and gentlemen like Mark. I will be sure to share your kind words... More

Darien, Connecticut, USA
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic property right in uptown Charlotte. Check in was easy and efficient. The room was huge, comfortable and luxurious. the desk had a charging station for all kinds of gadgets in case you forgot your charger. The bathroom was also large and well appointed. We did not dine in the hotel but did go to the pool, it is on... More

Was this review helpful? Yes 1
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Charlotte Ritz in February 2014. We were in a King room, 8th floor city view. It was a great room, quiet and serene. The hotel does not have a club level, but does have a fabulous lounge on the 15th floor, Urban Sip. It has a great view of the city, and a sunset view. The... More

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Greenville, SC
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband treated me to a night at the Ritz Carlton for my birthday. We consider ourselves fairly well traveled and stay only at nicer hotels (mostly Westin and Marriott), but our experience here far exceeded our expectations. It started when we walked in and we were offered a glass of sparkling wine while checking in. I was also wished... More

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Ocean Isle Beach, North Carolina
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 11, 2014

Had a chance to stay at the Ritz while in town for a basketball game. Sure glad we did. the room was fantastic, very comfortable and clean as you would expect. The staff was friendly as always. We had a small pet with us and they were accommodating and nice about it.

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Additional Information about The Ritz-Carlton, Charlotte

Also Known As:
The Ritz-Carlton, Charlotte Hotel Charlotte
The Ritz-Carlton, Charlotte Hotel
Address: 201 E. Trade St, Charlotte, NC 28211
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Charlotte
#2 Luxury Hotel in Charlotte
#3 Green Hotel in Charlotte
#8 Family Hotel in Charlotte
#18 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
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