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All 170 Charlotte hotels

The Ritz-Carlton, Charlotte

5.0 of 5 Hotel   |   201 E. Trade St, Charlotte, NC 28211 (First Ward)
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89%
Ranked #12 of 170 hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 3 days ago
Lee G London, England, United Kingdom
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  • Photos (73)
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289 people have reviewed this hotel

Traveler rating
    207
    53
    12
    9
    8
See reviews for
44
108
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77
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
London, England, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

I recently travelled to Charlotte from London and stayed at this property for 4 nights. Having read the reviews before I arrived I was in two minds about what to expect. I must say the property is well located, the entrance impressive and overall way above that which I expected. But what stood out was the service levels. Everyone spoke... More

Was this review helpful? Yes
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Lee G, Thank you for taking the time to write a review about the hotel. I was pleased to learn that you particularly enjoyed the hotel's location, service levels and the Presidential Suite. I feel very fortunate to work with outstanding ladies and gentlemen and will be sure to share your positive feedback with them. I'm also sorry to... More

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Ritz-Carlton is hands down one of the best secret getaways within Charlotte. Tired of walking around the city? Book a Spa appointment and for any service that you book you are able to use the facilities for the whole day. That includes the pool, gym and the various steam baths, saunas, etc. Ask for Cissy if you want to... More

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Carmel, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As a disclaimer, we booked the Ritz-Carlton Suite for two nights. With that particular suite only having one bedroom, we opted to originally book the adjacent king room since we had two guests. IN SHORT: The hotel's location is ideal, the room is HUGE, the condition of the furniture is well kept and the service is wonderful. We had no... More

Was this review helpful? Yes 2
Mount Dora, Florida
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I'm a fan of the Ritz .. this is a very nice hotel but is all business. The arrival was efficient (except for the road construction ... ), the rooms were very nice and what you'd expect. The spa is small but VERY well kept and I had a fantastic massage there thanks to Katie. The bar was a fun... More

Was this review helpful? Yes 1
Pinehurst
Top Contributor
127 reviews 127 reviews
56 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms, decor and location were perfect yet saw very poor service in bar (mixed up drinks), upstairs at pool (ran out of towels 3 times on a Saturday afternoon and no cleanup of prior visitors chicken wings/drinks) and turn down service (no ice and towels halfway replaced). Would expect a Ritz to have better oversight over people over these areas,... More

Was this review helpful? Yes
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear ritzytopaz, Thank you for taking the time to leave your comment. I am very sorry to hear that your overall experience did not fully meet your service expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at... More

Davidson, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to a wedding of a friend at the Ritz in Charlotte. Decided to spend the night and have a good time. Was upgraded to a corner suite which made my wife happy. Great room! This morning we had breakfast in the room by the window. Great experience. Will go back to the Ritz again.

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I can't say enough about the amenities staying here. Everything from the soaking tub to the Illy espresso machine, it was all excellent. The room was not the biggest room I've stayed in, but it was arranged in such a way that it had a large feeling. The desk was comfortable and the closets spacious. The best experience of all... More

Was this review helpful? Yes
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear mattpenna, Thank you for sharing your wonderful review of our property. The artwork is one of my favorite experiences at the hotel and I am thrilled you enjoyed the over 750 pieces located throughout the property. We strive to be your "home away from home" when travelling and hope to welcome you back again soon. Sincerely, David Rothwell General... More

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The receptionist named Mark made us feel at home , he answer all the questions and suggested great places to dine and was extremely helpful , we did not need to get out of the hotel, the swiming por area and service were great as well , we had room service and the executive suite was perfect including the view... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago

In spite of a hair in the sink and thick dust on top of coffee machine, the services from the front desk and a pastry chef were superb and personal. I wanted to buy a cake for my brother, the pastry chef came up to explain the options of sweets which would survive hours of travel and suggested her favorite... More

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Charlotte, North Carolina
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Saturday night Jazz band playing in the bar area (5th and York) were outstanding. The decor of the bar and lounge area was just awesome. Even the restrooms are to die for. The couples dancing to the music was a very nice thing to see. The crowd seemed to really enjoy the bar, band, and boozes. It was a... More

Was this review helpful? Yes
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Additional Information about The Ritz-Carlton, Charlotte

Address: 201 E. Trade St, Charlotte, NC 28211
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
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Also Known As:
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73 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Charlotte #4 Green Hotel in Charlotte #7 Family Hotel in Charlotte #12 Luxury Hotel in Charlotte #21 Business Hotel in Charlotte
Hotel Class
Number of rooms
146

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