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The Ritz-Carlton, Charlotte

#26 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Hotel website
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201 E. Trade St, Charlotte, NC 28211
Special Offer
Complimentary Breakfast
The Ritz-Carlton, Charlotte
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Ranked #26 of 171 Hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 days ago
dctravellover99 dc
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352 reviews from our community

Traveler rating
    247
    61
    19
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    11
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49
132
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92
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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dc
Top Contributor
59 reviews 59 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Even though I paid an inflated rate (599 for the smallest room--big conference in town), I thought this property was superb. Great public areas, incredible spa and especially pool area, great service, and very strong (though not amazing) restaurant in BLT. The room was a hair nicer than the average Ritz room, which is saying something. Incredible bed.

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Hickory, North Carolina
Top Contributor
55 reviews 55 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed at The Ritz-Carlton, Charlotte for a Valentine's Day getaway (the week after the actual holiday). The Ritz is definitely the most impressive hotel I have stayed in during a Charlotte visit. From the lobby, to the restaurant (BLT Steak), to the hallways, and rooms, everything is very nice and well-maintained. It was a classy affair... More 

Was this review helpful? Yes 1
Pinehurst
Top Contributor
148 reviews 148 reviews
63 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Top of the line Ritz and in the center of downtown near nice restaurants, theaters and sporting arena. Staff extremely professional and rooms 5 star plus. Rooms in A-1 condition with top bedding and amenities. Would and will recommend.

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London, England
Top Contributor
76 reviews 76 reviews
51 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I just spent a night in the Ritz having come from the Mandarin Oriental in Atlanta, and let me say that there is seriously no comparison. It started out promisingly enough when I walked in and saw that the lobby area is pretty snazzy and bustling. Then I went to the front desk, and was told that the cheapest room... More 

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear RamblingRambler, Thank you for taking the time to share your recent experience with the TripAdvisor community. I was disappointed to learn that we failed to meet your expectations. I would welcome the opportunity to further your experience. At your convenience, please contact me at (704) 549-4199. Sincerely, David Rothwell More 

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I just love this place. It screams Ritz Carlton class more than any other of their properties, I don't know why. Rooms are large, bathrooms/restrooms are huge and it is quite reasonable for what you get. The bar downstairs is pretty cool at night and the steak restaurant (BLT) is OK if you don't want to venture out. Service as... More 

Was this review helpful? Yes 1
Wadesboro
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

They love to charge blacks extra money, wow not good at all,They will charge you and extra 15% just because you are black. I will never stay there again, and all of my Facebook friends and family will never forget them for being racist.

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Albert L, I wanted to share the following update with you as it relates to your recent inquiry about The Ritz-Carlton, Charlotte and activity in The Lobby Lounge: “The Ritz-Carlton, Charlotte apologizes to any guests we may have offended for the addition of a service charge that was implemented during a recent event in our lobby lounge. The service... More 

Columbia, South Carolina
Contributor
13 reviews 13 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to drive up from Columbia and go to the Bulls vs Hornets Basketball Game...and wanted a relaxing weekend. We traveled with another couple and we both stayed in Suites. The Ritz-Carlton, Charlotte is a FAV because the suites are really suites. I hate checking into a suite....and it just looks like a small room off the main room.... More 

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Atlanta, Georgia
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked appointments this past weekend at the Ritz spa for a friend’s birthday. One of the appointments was changed to a tandem massage, as we had our friend’s mom coming in as a birthday surprise. It was confirmed with the front desk that this was a surprise and the mom’s phone number was left with the spa for any... More 

Was this review helpful? Yes 6
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Abby W, Thank you for sharing your recent spa experience with the TripAdvisor community. I was disappointed to learn that we failed to meet your expectations. If your time permits, I would welcome the opportunity to speak with you personally. Please feel free to contact me at (704) 549-4199. I look forward to hearing from you. Sincerely, David Rothwell... More 

Charlotte, North Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My reservation was guaranteed for two double beds but when I checked in, their system said it was for a King only. They were sold out of double beds but Blair, without skipping a beat, was able to give me a second complimentary King room to accommodate us. Doing that saved our weekend plans and we greatly appreciate it!! The... More 

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Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 15, 2015

I live in Center City:I sometimes go buy chocolates at the Ritz lobby. Their chocolates are EXCELLENT. One night, to show off to some suburban friends, I swung by......three young boys with us, oldest 10. Chocolate bar was closed, but Amier came over and reopened for us. Amier is my favorite, and I appreciate he didn't let my friends' kids... More 

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