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All 170 Charlotte hotels

The Ritz-Carlton, Charlotte

5.0 of 5 Hotel   |   201 E. Trade St, Charlotte, NC 28211 (First Ward)
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The Ritz-Carlton, Charlotte
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Ranked #21 of 170 Hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
Kent G Hilton Head, South Carolina
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335 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Charlotte, NC
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I sent this email to the hotel on 1/15 and after no response, I sent this same response to the Ritz Carlton headquarters email on 1/16....still no response. So much for the white glove service. I just needed to let you know that our stay at the Ritz Carlton was far less than the experience we were expecting. We stayed... More 

Was this review helpful? Yes 6
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Iciotoli, Thank you for sharing your experience with the TripAdvisor community. I was disappointed to learn that your recent visit did not meet your expectations. We sincerely value your feedback and I welcome the opportunity to further discuss this with you. At your convenience, please contact me at 704-549-4199. I look forward to hearing from you. Sincerely, David Rothwell... More 

Hilton Head, South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed just for one night after our flights to Montego Bay were delayed and rescheduled for the following day. Needless to say, it was a very long and tiring day. Our day and evening at the Ritz was our only saving grace. The entire staff were amazing, especially in the lounge, and the room was very well appointed. 5... More 

Was this review helpful? Yes
Simi Valley, California
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at quite a few nice Hotels over the years but the Ritz-Carlton Charlotte is one of the best I have stayed in for Vacation or Business. Folks should understand that this is a Luxury Hotel not a resort property. There is a pool and a spa but you are in the middle of the Charlotte business district and the... More 

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Charlotte, North Carolina
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had our wedding at the Ritz because of the impeccable service and experience we were promised by sales staff. The wedding itself had some issues but overall went well. Several months after the wedding, a few guests reached out regarding gifts they gave during the reception which we never received. Until then, we had no idea anything was missing.... More 

Was this review helpful? Yes 3
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Trima79, Thank you for taking the time to leave your review. I am very sorry to hear that your wedding experience did not meet your expectations. I would appreciate the opportunity to be in touch with you personally, as direct feedback is extremely important to us. I may be reached at 704-549-4199 and I look forward to hearing from... More 

North Carolina
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here with my husband during the wildcard football weekend. Maybe that's why I splurged over the outrageous price ($510/nt) for a standard room. This was my second time staying there, so I knew to ask for a room on the back side of hotel due to noise issues across at the Epicenter. I was told when we checked in... More 

Was this review helpful? Yes
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear pickypicky58, Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number (704)... More 

Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This particular Ritz is everything I would ask for in a business center hotel. The location is ideal in relation to my offices uptown as well as to the restaurants in the area. I say a business center hotel because while it is a luxury hotel it is not geared as a "resort" or "destination" hotel. It's very nice and... More 

Was this review helpful? Yes
Nashville, Tennessee
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What you would expect from a ritz. Great indoor pool with a view if the city. The location is convenient to everything in downtown charlotte. We stayed in a suite. The bathroom was large and luxe. The suite was very large as well with plenty of room for us and 3 children.

Was this review helpful? Yes
Atlanta, Georgia, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

one of the best places in Charlotte to stay outstanding service great environment clean rooms friendly family environment great serviceif you come from out of town if you come from anywhere close to go this is the place that you would want to locate for a greatfamily environment

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Fort Lauderdale, Florida
Top Contributor
179 reviews 179 reviews
80 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed there over the Christmas holiday, the entire staff is wonderful - the gym is very good and the rooms are what you would expect. Some of you staying there could be on a budget as I am, parking is an issue and the valet parking there is $35 a night. If you choose to park elsewhere, it is... More 

Was this review helpful? Yes 1
Wilmington, NC
Top Contributor
63 reviews 63 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I do SO love a good Ritz-Carlton but this was just not one of them. It was my 3rd or 4th stay in the Ritz/Charlotte. The facility is nice, the service was mostly as expected, but there were just too many little issues to call this place a Ritz. I stayed in the Ritz suite with my family for Christmas,... More 

Was this review helpful? Yes 3
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear RTWin80Days2008, Thank you for taking the time to leave your review. I am very sorry to hear that your experience did not meet your overall expectations. I would appreciate the opportunity to be in touch with you as feedback is extremely important to us. If you could afford the time, I may be reached directly at this number (704)... More 

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Additional Information about The Ritz-Carlton, Charlotte

Address: 201 E. Trade St, Charlotte, NC 28211
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
The Ritz-Carlton, Charlotte Hotel Charlotte
Hotel Style:
#2 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Family Hotel in Charlotte
#14 Romantic Hotel in Charlotte
#22 Business Hotel in Charlotte

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