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The Ritz-Carlton, Charlotte

#20 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
5.0 of 5
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201 E. Trade St, Charlotte, NC 28211
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Complimentary Breakfast
The Ritz-Carlton, Charlotte
Best prices for: 1 room 1 guest
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Ranked #20 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 days ago
Elina W
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360 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Contributor
21 reviews 21 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is one of the best hotels: beautiful, exceptional customer service, first class spa and great food at BLT restaurant. There was live music when we had brunch on Sunday. Pool and spa has everything you need: nice amenities and hair products that you may need, one of the best spas I have ever been too, and I am spoiled... More 

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed there for a weekend getaway. We were greeted by a young man named Mark at the front desk who was simply the most gracious and helpful imaginable. After a long day and flight he anticipated our every need. What a wonderful ambassador for the Ritz folks!! The food at BLT was awesome, by the way.... More 

Was this review helpful? Yes 1
Madison, Wisconsin
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just back from a four day stay at the hotel and it was great. Newer hotel with large rooms. The desk in the room was very large and appreciated for the project I was working on while in Charlotte. The bathroom was very spacious with a great tub that filled quickly. The pool area was beautiful and had live plant... More 

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Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I went there for a conference for 4 days. We have been to Ritz Carltons before, and they are always nice. However, this one was outstanding. Every employee we ran across was friendly and helpful, and seemed very genuine. The room was immaculate, and the bathrooms were the nicest of anywhere we have ever stayed. From the... More 

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Columbia SC
Top Contributor
89 reviews 89 reviews
69 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed April 20, 2015

With each visit, this hotel makes me fall more in love with the Ritz-Carlton brand and its attention to customer service. My interaction with every employee was exceptional. I owe a special thanks to Blair for treating me like a VIP and setting us up in a gorgeous parlor suite that had a living room area with a half bath... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2015

I am in Charlotte frequently for work and this is, hands down, the best hotel in the city. The staff is top notch, the beds are so comfortable, the fitness center is fully stocked and clean, and the bar and restaurant are yummy. Highly recommend!

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 31, 2015

This hotel is consistently the best experience in Charlotte with the absolute best level of service. I've stayed her on numerous occasions for both business and personal travel and have never been disappointed. This facility is an asset to the Ritz brand and The Queen City!

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Florida
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 31, 2015

Hotel was gracious at handling problems, but the number of problems kept piling up. Room wasn't available for more than an hour after check in time. Free drinks in the lobby bar were offered. Upon check in we discovered that the suite was set up for two people, not the four who had booked. Not enough towels, not enough luggage... More 

Was this review helpful? Yes 4
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear BRBFlorida, Thank you for sharing your feedback with the TripAdvisor community. I was disappointed to learn that your overall experience did not meet your expectations and would welcome the opportunity to further discuss your concerns. Please contact me at 704-549-4199 at your convenience. I look forward to speaking with you. Sincerely, David Rothwell General Manager More 

dc
Top Contributor
69 reviews 69 reviews
28 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 26, 2015

Even though I paid an inflated rate (599 for the smallest room--big conference in town), I thought this property was superb. Great public areas, incredible spa and especially pool area, great service, and very strong (though not amazing) restaurant in BLT. The room was a hair nicer than the average Ritz room, which is saying something. Incredible bed.

Was this review helpful? Yes 1
Hickory, North Carolina
Top Contributor
56 reviews 56 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 23, 2015

My wife and I stayed at The Ritz-Carlton, Charlotte for a Valentine's Day getaway (the week after the actual holiday). The Ritz is definitely the most impressive hotel I have stayed in during a Charlotte visit. From the lobby, to the restaurant (BLT Steak), to the hallways, and rooms, everything is very nice and well-maintained. It was a classy affair... More 

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