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The Ritz-Carlton, Charlotte

#23 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
5.0 of 5
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201 East Trade Street, Charlotte, NC 28202
Special Offer
Complimentary Breakfast
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The Ritz-Carlton, Charlotte
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380 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (101)
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Colorado
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great hotel. Excellent downtown location, right next door to the arena. Service was great. Room was very well appointed, generous in size, bed was comfortable. Bathroom was upgraded and modern. The TV in the bathroom mirror was a new one for me but, hey, why not, right? They sent me to the spa, which I've never done before, so I... More 

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Washington, DC
Level Contributor
69 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Summary: Great physical assets - but an unpleasant personality. First, the good: - Nice rooms, as one would expect from the Ritz. Very comfortable and well-appointed - luxe without being oppressive or ornate. - The gym is great - fantastic equipment and all in good repair. It's open 24-hours a day which is a must. - Location is super convenient.... More 

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Burlington, North Carolina
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a day/night while driving home with family and it was nice. We had two rooms and when one was not clean at check in time we were taken to our room with a bottle of champagne to sip on until their room was clean. After we got settled in our rooms it was time for our yoga... More 

Was this review helpful? Yes 1
David_Rothwell, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Good afternoon, Thank you for sharing your feedback with the TripAdvisor community. I truly appreciate your thoughtful insight on your yoga experience but am disappointed to learn that we did not meet your in-room dining expectations. Your experience is not indicative of the hgh level of customer service we pride ourselves on and I would like to personally apologize. At... More 

Concord, NC
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Look No Further! Enjoyed this hotel on my husband's birthday. Professional staff at every turn. My accommodations were in executive suite 817 facing the Epic center view and the noise level was not disturbing. The Queen City has a vibrant nightlife. I knew that the sound machine and earplugs were available if needed. The Housekeeper freshened up the room a... More 

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Morristown, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife and I were staying the weekend in Charlotte for our anniversary and I had booked a couples massage with the Ritz a week prior. I spoke to the associate and booked the couples massage, ensuring we would be together and in the same room with two attendants -all was ensured and I was excited. To my surprise, the... More 

Was this review helpful? Yes 5
David_Rothwell, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear mpres071, Thank you for sharing your feedback with the TripAdvisor community, I am saddened and disappointed to learn that we were unable to accommodate your anniversary celebration couple's massage. Your experience is certainly not reflective of the high levels of service that we provide ourselves on. I am grateful that you brought this to my attention and I would... More 

Kusnacht, Switzerland
Level Contributor
104 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here with my husband and two of our children during July 2015. We came here for business and pleasure, because my husband is a huge soccer/football fan and he and our son wanted to watch the Chelsea/Paris St. Germain match in Charlotte's beautiful and conveniently located stadium, which is a short walk away from the Ritz. We have... More 

Was this review helpful? Yes 2
Atlanta
Level Contributor
211 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently had the total pleasure of staying here and regret that it was only for one night. Lesson learned, next time stay longer!! For me, this Ritz is ranked at the top of my favorites in the Ritz chain. The Location is great especially if you attending a conference or a sporting event at one of the nearby venues.... More 

Was this review helpful? Yes 1
Delaware
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed July 29, 2015

Check-in and check-out was a breeze. Hotel is very modern and the standard room was a very nice. Bed was super comfortable. Nice spacious bathroom, tv in the mirror, nice added touch. They have a very nice fitness facility on site.

Was this review helpful? Yes 1
Grand Cayman
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 28, 2015

We stayed here on a quick layover. We were really impressed with the welcome we received from the staff. We were very tired from a long overseas flight and were looking for a quiet but nice place to have a drink and relax. The person that checked us in mentioned that they had recently opened "the Punch Room" on the... More 

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Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 28, 2015

Never. And the Ritz in Charlotte meets the Ritz standard of excellence in every way. From the moment I walked in to the moment I checked out it was a five star experience all the way - from service to the excellent condition of the property. From lobby to room everything was clean, quality, and tastefully appointed. Lots of dark... More 

Was this review helpful? Yes 1
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