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The Ritz-Carlton, Charlotte

#24 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
5.0 of 5
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201 E. Trade St, Charlotte, NC 28211
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Complimentary Breakfast
The Ritz-Carlton, Charlotte
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Ranked #24 of 171 Hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Cat S
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355 reviews from our community

Traveler rating
    249
    61
    20
    14
    11
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50
132
24
94
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (95)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I am in Charlotte frequently for work and this is, hands down, the best hotel in the city. The staff is top notch, the beds are so comfortable, the fitness center is fully stocked and clean, and the bar and restaurant are yummy. Highly recommend!

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is consistently the best experience in Charlotte with the absolute best level of service. I've stayed her on numerous occasions for both business and personal travel and have never been disappointed. This facility is an asset to the Ritz brand and The Queen City!

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Florida
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was gracious at handling problems, but the number of problems kept piling up. Room wasn't available for more than an hour after check in time. Free drinks in the lobby bar were offered. Upon check in we discovered that the suite was set up for two people, not the four who had booked. Not enough towels, not enough luggage... More 

Was this review helpful? Yes 3
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear BRBFlorida, Thank you for sharing your feedback with the TripAdvisor community. I was disappointed to learn that your overall experience did not meet your expectations and would welcome the opportunity to further discuss your concerns. Please contact me at 704-549-4199 at your convenience. I look forward to speaking with you. Sincerely, David Rothwell General Manager More 

dc
Top Contributor
64 reviews 64 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Even though I paid an inflated rate (599 for the smallest room--big conference in town), I thought this property was superb. Great public areas, incredible spa and especially pool area, great service, and very strong (though not amazing) restaurant in BLT. The room was a hair nicer than the average Ritz room, which is saying something. Incredible bed.

Was this review helpful? Yes 1
Hickory, North Carolina
Top Contributor
55 reviews 55 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at The Ritz-Carlton, Charlotte for a Valentine's Day getaway (the week after the actual holiday). The Ritz is definitely the most impressive hotel I have stayed in during a Charlotte visit. From the lobby, to the restaurant (BLT Steak), to the hallways, and rooms, everything is very nice and well-maintained. It was a classy affair... More 

Was this review helpful? Yes 1
Pinehurst
Top Contributor
148 reviews 148 reviews
63 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Top of the line Ritz and in the center of downtown near nice restaurants, theaters and sporting arena. Staff extremely professional and rooms 5 star plus. Rooms in A-1 condition with top bedding and amenities. Would and will recommend.

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London, England
Top Contributor
77 reviews 77 reviews
50 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I just spent a night in the Ritz having come from the Mandarin Oriental in Atlanta, and let me say that there is seriously no comparison. It started out promisingly enough when I walked in and saw that the lobby area is pretty snazzy and bustling. Then I went to the front desk, and was told that the cheapest room... More 

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear RamblingRambler, Thank you for taking the time to share your recent experience with the TripAdvisor community. I was disappointed to learn that we failed to meet your expectations. I would welcome the opportunity to further your experience. At your convenience, please contact me at (704) 549-4199. Sincerely, David Rothwell More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just love this place. It screams Ritz Carlton class more than any other of their properties, I don't know why. Rooms are large, bathrooms/restrooms are huge and it is quite reasonable for what you get. The bar downstairs is pretty cool at night and the steak restaurant (BLT) is OK if you don't want to venture out. Service as... More 

Was this review helpful? Yes 1
Wadesboro
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

They love to charge blacks extra money, wow not good at all,They will charge you and extra 15% just because you are black. I will never stay there again, and all of my Facebook friends and family will never forget them for being racist.

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Albert L, I wanted to share the following update with you as it relates to your recent inquiry about The Ritz-Carlton, Charlotte and activity in The Lobby Lounge: “The Ritz-Carlton, Charlotte apologizes to any guests we may have offended for the addition of a service charge that was implemented during a recent event in our lobby lounge. The service... More 

Columbia, South Carolina
Contributor
13 reviews 13 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We decided to drive up from Columbia and go to the Bulls vs Hornets Basketball Game...and wanted a relaxing weekend. We traveled with another couple and we both stayed in Suites. The Ritz-Carlton, Charlotte is a FAV because the suites are really suites. I hate checking into a suite....and it just looks like a small room off the main room.... More 

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