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All 170 Charlotte hotels

The Ritz-Carlton, Charlotte

5.0 of 5 Hotel   |   201 E. Trade St, Charlotte, NC 28211 (First Ward)
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The Ritz-Carlton, Charlotte
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89%
Ranked #15 of 170 hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Amanda C Charlotte, North Carolina
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299 people have reviewed this hotel

Traveler rating
    213
    55
    13
    10
    8
See reviews for
44
111
23
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Charlotte, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I checked into the Ritz for a staycation as we live close by in Charlotte. The Ritz never fails to make you feel special. Our room was ready ahead of schedule, room service was prompt, housekeeping helped us with all of our requests. I would also recommend relaxing in the rooftop pool and taking advantage of the... More

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Barrie, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Executive Suite was a great room and we had such wonderful service from all of the staff. They assisted with reservations and offered suggestions on dining choices. Anthony went out of his way to obtain the perfect restaurant for our Saturday night birthday meal. The spa was amazing and we had a great time. Wish we could have stayed... More

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Senior Contributor
29 reviews 29 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great location for downtown, and if you're going to a concert at nc music factory, just a short cab ride away. Service was fantastic and the rooms were very nice. We had no problem with outside noise and the blackout curtains defy the sun to get through. The hotel is in great condition and appointed well in room and out.... More

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Huntersville, North Carolina
Top Contributor
65 reviews 65 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is new and is still the Ritz but not the best breakfast which is what I love about other Ritz properties. The location is nice but it doesn't wow me in any way at all. I want to write a great review here but I just can't. I will continue to use this hotel but that is only because... More

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RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Joe J, Thank you for sharing your feedback with the TripAdvisor community. I was disappointed to learn that your breakfast experience did not meet your expectations and will share this with our culinary team. I hope to have the pleasure of meeting you personally upon your future visits to the property. Sincerely, David Rothwell General Manager More

Charlotte, North Carolina
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I got a greatly reduced rate for a Friday night stay so we decided to try it out since neither of us had previously stayed in a Ritz. We live in Charlotte so it was a quick stay and we didn't take advantage of the amenities so I can't comment on them. However the room was very... More

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Haw River, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Our family stayed at the Ritz for the Liverpool vs AC Milan game. The hotel was packed with soccer fans and the hotel staff did an amazing job getting everyone checked in quickly. The free ice cream in the lobby was certainly a plus while we waited. Our room was beautiful, especially the bathroom. The rooftop pool was certainly a... More

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RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear Gumfamily, Thank you for taking the time to write such a lovely review! We appreciate your kind words and look forward to welcoming you back to the hotel during your next visit to Charlotte. Sincerely, David Rothwell More

Washington, DC
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My experiences at the Ritz have always been pleasant. Unfortunately, the Charlotte property lacked the service, decor, and comfort that you expect with the brand. After traveling all day, i checked into the Ritz to relax. When I arrived and went to check in, the young lady didn't explain any of the amenities of the property. Being that it was... More

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RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear eugenialyn, Thank you for taking the time to share your recent experience with the TripAdvisor community. Your feedback is appreciated and I was disappointed to learn that your visit did not meet your expectations. I would welcome the opportunity to speak with you personally. Should your time permit, you may reach me at (704) 549-4199. Sincerely, David Rothwell More

Charlotte, North Carolina
Top Contributor
228 reviews 228 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

beautiful hotel. i came in here to check out their "green-roof" which has two bee hives. if you can, ask for a guided tour. it is kind of neat to see, however, far from truly green as it is just a few plants. it is more of a tax break incentive for Ritz to have "green" than anything. but good... More

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Madison, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start by saying my stay was great and the service was equally awesome...what's not to love about the huge, awesome rooms -- exactly what you expect from the Ritz. The big disappointment (and what soured my stay a bit) lies with a phone call I made shortly after my stay to get clarification about some charges on my... More

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear CalBear415, Thank you for taking the time to leave your comment. While I am pleased to hear you enjoyed the guest room accommodations, I am sorry to learn that your service experience with our Front Office did not meet your expectations. I would appreciate the opportunity to be in touch with you. Feedback is extremely important to us and... More

Charlotte, North Carolina, United States
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The bathrooms are spectacular :). The beds are good... could be better. The location is perfect and has a complimentary BMW sedan service to take you anywhere within a 2 mile radius. This was great for me after the highest heels came on... the whirlpool upstairs closes at 9p which I thought was too early. I will stay here over... More

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Additional Information about The Ritz-Carlton, Charlotte

Address: 201 E. Trade St, Charlotte, NC 28211
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
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Also Known As:
The Ritz-Carlton, Charlotte Hotel Charlotte

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Charlotte #3 Romantic Hotel in Charlotte #4 Green Hotel in Charlotte #7 Family Hotel in Charlotte #31 Business Hotel in Charlotte
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146

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