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The Ritz-Carlton, Charlotte

#20 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
5.0 of 5
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201 E. Trade St, Charlotte, NC 28211
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Complimentary Breakfast
The Ritz-Carlton, Charlotte
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Ranked #20 of 171 Hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
Stacy S Madison, Wisconsin
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358 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Madison, Wisconsin
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Just back from a four day stay at the hotel and it was great. Newer hotel with large rooms. The desk in the room was very large and appreciated for the project I was working on while in Charlotte. The bathroom was very spacious with a great tub that filled quickly. The pool area was beautiful and had live plant... More 

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Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I went there for a conference for 4 days. We have been to Ritz Carltons before, and they are always nice. However, this one was outstanding. Every employee we ran across was friendly and helpful, and seemed very genuine. The room was immaculate, and the bathrooms were the nicest of anywhere we have ever stayed. From the... More 

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Columbia SC
Top Contributor
89 reviews 89 reviews
69 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

With each visit, this hotel makes me fall more in love with the Ritz-Carlton brand and its attention to customer service. My interaction with every employee was exceptional. I owe a special thanks to Blair for treating me like a VIP and setting us up in a gorgeous parlor suite that had a living room area with a half bath... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am in Charlotte frequently for work and this is, hands down, the best hotel in the city. The staff is top notch, the beds are so comfortable, the fitness center is fully stocked and clean, and the bar and restaurant are yummy. Highly recommend!

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is consistently the best experience in Charlotte with the absolute best level of service. I've stayed her on numerous occasions for both business and personal travel and have never been disappointed. This facility is an asset to the Ritz brand and The Queen City!

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Florida
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel was gracious at handling problems, but the number of problems kept piling up. Room wasn't available for more than an hour after check in time. Free drinks in the lobby bar were offered. Upon check in we discovered that the suite was set up for two people, not the four who had booked. Not enough towels, not enough luggage... More 

Was this review helpful? Yes 3
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear BRBFlorida, Thank you for sharing your feedback with the TripAdvisor community. I was disappointed to learn that your overall experience did not meet your expectations and would welcome the opportunity to further discuss your concerns. Please contact me at 704-549-4199 at your convenience. I look forward to speaking with you. Sincerely, David Rothwell General Manager More 

dc
Top Contributor
64 reviews 64 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 26, 2015

Even though I paid an inflated rate (599 for the smallest room--big conference in town), I thought this property was superb. Great public areas, incredible spa and especially pool area, great service, and very strong (though not amazing) restaurant in BLT. The room was a hair nicer than the average Ritz room, which is saying something. Incredible bed.

Was this review helpful? Yes 1
Hickory, North Carolina
Top Contributor
55 reviews 55 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 23, 2015

My wife and I stayed at The Ritz-Carlton, Charlotte for a Valentine's Day getaway (the week after the actual holiday). The Ritz is definitely the most impressive hotel I have stayed in during a Charlotte visit. From the lobby, to the restaurant (BLT Steak), to the hallways, and rooms, everything is very nice and well-maintained. It was a classy affair... More 

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Pinehurst
Top Contributor
152 reviews 152 reviews
65 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed March 22, 2015

Top of the line Ritz and in the center of downtown near nice restaurants, theaters and sporting arena. Staff extremely professional and rooms 5 star plus. Rooms in A-1 condition with top bedding and amenities. Would and will recommend.

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London, England
Top Contributor
77 reviews 77 reviews
50 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed March 22, 2015

I just spent a night in the Ritz having come from the Mandarin Oriental in Atlanta, and let me say that there is seriously no comparison. It started out promisingly enough when I walked in and saw that the lobby area is pretty snazzy and bustling. Then I went to the front desk, and was told that the cheapest room... More 

Was this review helpful? Yes 1
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear RamblingRambler, Thank you for taking the time to share your recent experience with the TripAdvisor community. I was disappointed to learn that we failed to meet your expectations. I would welcome the opportunity to further your experience. At your convenience, please contact me at (704) 549-4199. Sincerely, David Rothwell More 

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