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The Ritz-Carlton, Charlotte

#25 of 173 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
5.0 of 5
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201 East Trade Street, Charlotte, NC 28202
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The Ritz-Carlton, Charlotte
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416 Reviews from our TripAdvisor Community

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Morristown, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Original Review: “Terrible Service” 1 of 5 starsReviewed August 10, 2015 Updated Review: A little late updating the original review so I apologize! Right after I had submitted my original review a nice manager named Natalie had called me. She explained she was at another location during our stay and was very sorry about our experience. Natalie definitely exemplifies the... More 

Helpful?
Thank mpres071
Scottsdale, Arizona
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We walked into the hotel and it was like the state fair. There was someone making cotton candy and with chocolate fondue and cider. They have the "it" bar. Very busy and great for people watching. The room was very nice with a nice view. Housekeeping was better than most hotels. The location was great. We were in walking distance... More 

Helpful?
Thank cindylubin
chapel hill
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are frequent visitors to Charlotte and always stay @ the R/C. It's our fav boutique hotel in the city. We typically have drinks in the Lobby Lounge but decided to try the Punch Room on our last visit. They had recently redecorated it and the conversion is stunning. If you enjoy a quiet, sophisticated/contemporary vibe don't miss a visit... More 

Helpful?
1 Thank cloister
Charlotte, North Carolina
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Gorgeous spot perfectly located. And yes, there is a fantastic quiet spa, pool. Wonderful restaurant downstairs - BLT, enjoyed their popovers, but the star was the "chocolate bar" where we sampled chocolates and later had ice cream by the fireplace.

Helpful?
Thank Waverunnere
Charleston, South Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

We love this place! We stay here for all The Panthers home games, sometimes just my husband and I, other times with our adult children. From the time we pull up to the front door, until we are pulling away, it's the best. The staff is great, we love everyone, Jim is always so pleasant when he brings our bags,... More 

Helpful?
Thank Nancyschs
Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very nice hotel, great location, LEED construction. Lobby bar food really good, nice scene. Staff very courteous and professional. Doesn't earn five stars from us because: 1- internet is slow. For $600/night, in addition to hot water, heat, electricity, etc., we expect fast internet. 2- room service made real mistakes 3/3 times, so there is some room there for operational... More 

Helpful?
Thank seattlemougins
Charlotte, North Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is not a review of the Ritz-Carlton hotel, but rather, just the Punch Room. The only thing exclusive about this venue is that you must be "on the list" ahead of time to get in. Then you wait around to get "the text" that your party will be admitted within the next ten minutes. Once we arrived on the... More 

Helpful?
Thank Ryan N
Management response:

Good Afternoon Ryan, I apologize about your experience in The Punch Room. I would love to speak about your experience and invite you to contact me directly at 704-972-4446. Thank you, Seamus Gallagher Director of Sales & Marketing More 

Nassau, New Providence Island
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The spa at the Ritz Carlton was average. When I pay Ritz prices I expect a bit more than average. I was disappointed that there was no Jacuzzi and the tiles in the steam room were that of high school locker room- along with the smell. The staff was really nice and the waiting and treatment rooms were nice and... More 

Helpful?
Thank Jenny0124
Management response:

Hi Jenny, I'm sorry to hear about your experience and would love to speak with you about it more. I invite you to contact me at your convenience at 704-972-4446. Kindly, Seamus Gallagher Director of Sales and Marketing More 

Level Contributor
3 reviews
4 of 5 stars Reviewed January 5, 2016

I would love to say excellent and it was almost excellent, but we had a few glitches with room service on the last night and an unexpected pool closing which dropped my overall experience down to Very Good. The Pros- great location, friendly and helpful staff, nice lobby bar and of course BLT Steak for their restaurant. The Cons -... More 

Helpful?
Thank Michelle A
Management response:

Dear Michelle, I apologize about your experience and would invite you to contact me directly at 704-972-4446. Kindly, Seamus Gallagher Director of Sales & Marketing More 

Parkton, NC
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 4, 2016

We stayed at the Ritz-Carlton, Charlotte for one night on 7 January. The hotel is located in the Charlotte Business District and within a 20 minute of the Panthers Bank of America Stadium. The hotel is close to many very good restaurants and lounges. Being located in the business district there are different levels of street noise depending upon the... More 

Helpful?
1 Thank DT54
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