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SpringHill Suites Charlotte Ballantyne

3.0 of 5 Hotel   |   12325 Johnston Rd, Charlotte, NC 28277
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Ranked #44 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
jeffbatl atlanta
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108 reviews from our community

Traveler rating
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    47
    11
    4
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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atlanta
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

this is a newer Springhill Suites with the separate bathroom and shower area. the rooms are big and clean with a big HDTV. the location is close to the highway with tons of great restaurant choices nearby. i've stayed at this property several times and have always had a great experience.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Good Afternoon Jeffbatl, Thank you for rendering your feedback via the TripAdvisor website. We greatly appreciate it. We also greatly appreciate your loyalty to our hotel whenever you are in need of hotel accommodations in the Ballantyne Area. I will share your kind words with the staff to let them know how much you, as a valued guest, like our... More

Pittsboro, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2014

We stay at this hotel multiple times each year during the summer months since we buy season passes to Carowinds. The hotel accommodations are wonderful! The accommodations, customer service, and cleanliness are consistently at a superior level. Hotel provides a very nice complementary buffet style breakfast. We love this hotel!

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Beverly919, Thank you for taking the time to render your feedback via the TripAdvisor website. I was pleased to hear that we were able to take care of your hotel accommodations to your satisfaction. We strive to insure each guest has a great stay with us and in this case it seems that we succeeded. If you are ever... More

Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

Stayed at this hotel for a family wedding. First time in Charlotte. Hotel is very clean, staff is helpful and friendly, large gathering spots in lobby and bar area. Room was modern and spacious, beds were comfortable. Free breakfast is standard free hotel breakfast. Small indoor pool and outdoor sitting area. I have mixed feelings on the room layout; 2... More

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Gail D, Thank you for rendering your feedback via the TripAdvisor website. Thank you for the kind words in regards to our hotel. I have also shared your feedback about the frosted doors with our upper management team with Marriott. I understand you have a choice when it comes to choosing your hotel accommodations and I hope if you... More

Germantown, Tennessee
Top Contributor
79 reviews 79 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 5, 2014

The staff here was very nice and helpful. Check in was quick and easy. The location is in a good area. The breakfast and eating area were spacious. The free breakfast was the standard fare you find in most hotels. Our room was on the top (5th) floor which was a good thing. Other than the noise from kids running... More

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear KDP43, First I would like to thank you for taking the time to render your feedback via the TripAdvisor website. Thank you for the kind words in regards to the staff. We pride ourselves on delivering great customer service and in your case it seems that we were able to accomplish our goal. I have also shared your feedback... More

Louisa, Virginia
Top Contributor
62 reviews 62 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 27, 2014

The hotel is really modern and well designed. The room was great and prefect for a family of 5. Staff was great. The breakfast was outstanding with omelets, sausages, and plenty of pastries and baked goods. When you have a hotel this nice, my advice to the management, is to consider upgrading your towels and toilet paper.

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear LouisaCattleman, I would like to thank you for your feedback rendered via the TripAdvisor website. Your feedback is detrimental to what we do. Without the guests' voice we as hotel managers sometimes forget the little things that matter most. I have shared your feedback with my fellow managers and also with our housekeeping department. It's guest like you that... More

myrtle beach
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 23, 2014

I have stayed at this hotel at least 4 times. The location is good for me, which is generally why I choose this hotel. Parking is easy, lobby is clean and front desk is nice and helpful. Breakfast is okay, not as good as Residence Inn. The rooms are typically clean. This trip I was given a room on the... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear SCNurseMyrtleBeach, I would like to apologize for the inconvenience during your stay with us. We strive to always give our guest a problem free stay and in your case we failed to do so. We have addressed your concerns and would like you to give us another chance. Please contact us directly for your future lodging needs. More

Traverse City
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2014

We came from Indiana to share in our grandson's sixteen birthday celebration. We chose this hotel because of it's amenities and location. The rooms were quite adequate, and our grandsons enjoyed the indoor pool immensely. The hotel is located near many nice restaurants and shopping. We would definitely choose this hotel again.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Darryl B, Thank you for your feedback via the Tripadvisor website. Your feedback is greatly appreciated. We always try to ensure that each guest has a comfortable and enjoyable stay with us here at the SpringHill Suites Ballantyne. We thrive on great customer service and I was delighted to hear that we exceeded your expectations. On your next trip... More

Hebron, Kentucky
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 13, 2014

We have traveled to the Charlotte area for 17 years now, as I have family there and thought we would check it out. My first impression was vey good. The front desk attendant was very nice and attentive. I saw a bar and saw signage for a nightly mix and mingle, Held nightly from 5-11, based on occupancy. I inquired... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Suezyq50, Thank you for taking the time to send us feedback from your stay via the TripAdvisor website. I wanted to address some of your issues concerning the bar and your room. If our bar is closed it will always be due to the hotels occupancy levels being under a certain percent. We always have backup for our bar... More

Fayetteville, North Carolina
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 5, 2014

Staying for 4th July weekend, as family of four to visit Carowinds and Discovery place. The location is great 15 -20 mins to Carowinds and 20-25 mins to downtown. There are restaurants and Earth Fare close by and a Harris Teeter is not too far either. We booked a king bed with sofa bed for the kids to share. Upon... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Wei L, I would like to take this oppourtunity to personally thank you for your feedback. Each travelers review is very important to us here at the hotel and we use this feedback to see how we can improve on service's rendered to each guest. I hope that we are given a chance in the future to better serve... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

Very nice hotel and GREAT area. Fit our family perfectly. Everything you could want nearby. In town for lacrosse tournament and location was perfect. Great place to run. Kids enjoyed indoor pool. Breakfast was very good. Everyone was very nice. Excellent stay!

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Daddavisfive, Thank you for writing a review with Trip Advisor. Your kind words have been passed along to the staff. If you are ever in the area again please consider SpringHill Suites Ballantyne. Again, Thank You very much for the review! More

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Additional Information about SpringHill Suites Charlotte Ballantyne

Address: 12325 Johnston Rd, Charlotte, NC 28277
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte Ballantyne 3*
Number of rooms: 135
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Also Known As:
Springhill Suites Charlotte Ballantyne Hotel Charlotte

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