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SpringHill Suites Charlotte Ballantyne

#48 of 171 Hotels in Charlotte
Certificate of Excellence
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12325 Johnston Rd, Charlotte, NC 28277
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SpringHill Suites Charlotte Ballantyne
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SpringHill Suites Charlotte Ballantyne
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135 Reviews from our TripAdvisor Community

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Traveler rating
    58
    56
    14
    7
    0
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44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (135)
  • Mar-May only
    (38)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (26)
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charlstonsc
Level Contributor
125 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very friendly check in by Alyssa, everyone we came in contact to were very nice also. The room is spacious, clean and has a great set up. Plenty of outlets and quality linens in bath and on bed. They have a free breakfast buffet from 7 to 10 am. The coffee is weak. There is a waffle making station that... More 

Was this review helpful? Yes
Level Contributor
5 reviews
2 of 5 stars Reviewed 1 week ago

I was flown to Charlotte for a job interview and stayed at this hotel the night before the interview. As I was settling in to the room, a rather large COCKROACH (that could fly) appeared. I immediately called the front desk and was told to kill it myself and to take a photo of it. When I asked to change... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Daniel W., First thank you for taking the time to render a review of our hotel. I am fully aware of your situation and your room issue from the evening in which you stayed. I will be the first to admit that there was an issue with a bug in your room. The bug wasn't a cockroach as you... More 

WV
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel, very clean, good breakfast set-up. Front desk staff was very friendly. The hotel is just a few years old, but it seems brand-new. They're adding on more rooms, so the parking is a little tricky. I love the Ballantyne area-lots of places to eat, and convenient to 485.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear WVMargarita, Thank you for taking the time out of your day to send a review of our hotel through the Trip Advisor website. We are pleased that you had a great stay. If you are ever in the area again please don't hesitate to call on us for your accommodation needs. Kindest Regards Tyrekus Williams General Manager More 

Washington DC, District of Columbia, USA
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel looks new and is very clean and well maintained. Our room was large and well designed, particularly the bathroom. The included breakfast has lots of choices, including eggs, sausage, and waffles. Service is excellent. They are expanding, and construction is going on next door. Noise was not a problem, but parking may be an issue if they are... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Wander18539, Thank you for your feedback via the Trip Advisor website. We value all of our reviews from our guest and thrive to make any improvements that will better accomodate each guest. The new parking lot will be expanded once all of our construction is over with. If you are ever in the need of hotel lodging please don't... More 

Knoxville, Tennessee
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The weekend of June the 12th my family and I had reservations for this hotel. but due to certain circumstances I was not able to go because of an emergency surgery that was performed on me. The hotel staff work with me in securing a release of the hotel rooms that we had reserved for the weekend. Without their help... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear d3jazzman67, Thank you for rendering a Trip Advisor review via the Trip Advisor website. We take great pride in buiding a loyal customer base and I see that we have gone above and beyond for you in your time of need. Thank you for such positive feedback. I have passed this feedback down the chain to all of our... More 

Marietta, Georgia
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

Booked 2 rooms and both were clean and well maintained. Staff was friendly but appeared a little overwhelmed by the number of guests in the house the first night. Parking was a big issue as there is construction on site. Staff allowed us to park in the front area (along with several other guests who were stuck without a parking... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Daddyo87, Thank you for your feedback via the Trip Advisor website. The construction outside has indeed been a challange with parking but at the end of it all we will have a beautiful new addition to our existing building and also much more parking than we have currently. I will share this feedback with our corporate staff for future... More 

Clarksville, Tennessee
Level Contributor
234 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This place is almost a 5, but the thin walls and doors bring it down.. Multiple nights i was awoken by the shutting of other doors, and i don't think people were slamming them, i think its just that noisy. That being said, the rooms were big, clean and nice. The bath is split which would make it nice if... More 

Was this review helpful? Yes 2
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear TheGormans, Thank you for rendering your feedback via the Trip Advisor website. I value all feedback rendered and your feedback has been passed on to other team members and managers within our hotel. Once again thank you for your feedback. Kindest Regards Tyrekus Williams General Manager More 

Singer Island, Florida
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 18, 2015

This Springhill Suites is fabulous! The room have sort of a modern, European feel. The hotel is either brand new or just completely renovated. The toilet is in a separate room with a small sink and then there is a regular size sink in with the shower. I would stay here again in a heartbeat. Breakfast is included which included... More 

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Carolyn P, Thank you for rendering your feedback via the Trip advisor website. Our hotel is actually 6 years old and the staff takes great pride in keeping the property fresh and clean. We are currently adding 40 more rooms to the property so that we can better accomodate the growing needs of our guest in the Ballantyne area.... More 

Virginia Beach, Virginia
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 4, 2015

A recent trip took us to the Charlotte area and this hotel proved to be centrally located for all the events we were attending. The staff was incredibly welcoming, the room spotless and everyone we met was great at customer service. Breakfast was more then ample and the attendants kept everything refilled on a busy weekend. Multiple restaurants and shopping... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Helen B, Thank you for taking the time to render your feedback via the Trip Advisor Web-site. I really appreciate your kind words about our staff and the service that you received during your stay. Please, if you are ever in our area again, don't hesitate to give us a call to book your hotel accommodations. Kindest Regards Tyrekus... More 

Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed April 15, 2015

the non-management staff here are amazing from a customer service perspective, but overall lack of management makes this place less than desirable. new staff w/out the right training unable to book particular rooms; bugs in the rooms (not bed bugs); smells in the hall and rooms from maintenance work; lack of scheduling from management resulted in a late breakfast served... More 

Was this review helpful? Yes 3
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Feliciabowl, First, let me thank you for taking the time out of your schedule to render your feedback via the Trip Advisor web-site. Your feedback is detrimental to the day to day operations of our hotel. I was very displeased to hear that you felt that our hotel had a lack of management. Please understand that each day we... More 

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