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SpringHill Suites Charlotte Ballantyne

#49 of 171 Hotels in Charlotte
Certificate of Excellence
3.0 of 5
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12325 Johnston Rd, Charlotte, NC 28277
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SpringHill Suites Charlotte Ballantyne
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Ranked #49 of 171 Hotels in Charlotte
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Carolyn P Singer Island, Florida
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128 reviews from our community

Traveler rating
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    52
    14
    6
    0
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55
12
7
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singer Island, Florida
Top Contributor
51 reviews 51 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This Springhill Suites is fabulous! The room have sort of a modern, European feel. The hotel is either brand new or just completely renovated. The toilet is in a separate room with a small sink and then there is a regular size sink in with the shower. I would stay here again in a heartbeat. Breakfast is included which included... More 

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Virginia Beach, Virginia
Top Contributor
56 reviews 56 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A recent trip took us to the Charlotte area and this hotel proved to be centrally located for all the events we were attending. The staff was incredibly welcoming, the room spotless and everyone we met was great at customer service. Breakfast was more then ample and the attendants kept everything refilled on a busy weekend. Multiple restaurants and shopping... More 

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Helen B, Thank you for taking the time to render your feedback via the Trip Advisor Web-site. I really appreciate your kind words about our staff and the service that you received during your stay. Please, if you are ever in our area again, don't hesitate to give us a call to book your hotel accommodations. Kindest Regards Tyrekus... More 

Senior Contributor
32 reviews 32 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 15, 2015

the non-management staff here are amazing from a customer service perspective, but overall lack of management makes this place less than desirable. new staff w/out the right training unable to book particular rooms; bugs in the rooms (not bed bugs); smells in the hall and rooms from maintenance work; lack of scheduling from management resulted in a late breakfast served... More 

Was this review helpful? Yes 2
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Feliciabowl, First, let me thank you for taking the time out of your schedule to render your feedback via the Trip Advisor web-site. Your feedback is detrimental to the day to day operations of our hotel. I was very displeased to hear that you felt that our hotel had a lack of management. Please understand that each day we... More 

Charlotte
1 review
3 of 5 stars Reviewed April 8, 2015

Overall it was an enjoyable stay. The only problem I had was that the free wifi did not work the whole weekend and they could not fix it. I liked the location, I did not want to stay downtown and there were many restaurants within walking distance or a short drive away.

Review collected in partnership with Easytobook.com

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Ed C, Thank you for sharing your feedback via the Trip Advisor website. I was dissapointed to hear about the internet service during your stay. We have contacted the necessary vendors to insure that this incident was an isolated one and to insure that all other guest aren't affected in a negative way by this outage. Please know that... More 

Durham, North Carolina
Top Contributor
128 reviews 128 reviews
66 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed April 3, 2015

PROs: - Conveniently located off the highway close to Charlotte - Easy access to the Ballantyne Resort - Free breakfast - Spacious, yet typical SpringHill rooms - Close to restaurants CONs: - I was assigned a room right next to the elevator and ice machine, even after asking if I was away from them when I checked in. It is... More 

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear 150hotelnightsayear, Thank you for your feedback that you submitted via the TripAdvisor website. It is appreciated. I have addressed the issues you encountered during your stay with the front desk and breakfast staff members. At SpringHill Suites, our aim is to give our guests at the best service possible. I apologize that your stay at our property was not... More 

1 review
4 of 5 stars Reviewed March 22, 2015

This suite fit my family of 5 with a great price. Room was clean and beds were very comfortable. It is located in a great area with places to eat in walking distance. Easy to get on and off interstates too.

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Lori D, Thank you for rendering your feedback via the Trip advisor website. We really appreciate your kind words. I have relayed your feedback to our management team here as well. Thanks again. Kindest Regards Tyrekus Williams General Manager More 

Columbia, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

I stayed at his hotel Saturday night of CIAA weekend. I was not here for CIAA and was not aware of how busy the hotel would be. Ramona was by herself and rocking it. She was multitasking well while the phones were ringing off the hook and a huge line in front of her. She was a pleasure to deal... More 

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Ryan M, I would like to first thank you for taking the time out of your schedule to review our hotel via the Trip Advisor website. I really appreciate the direct feedback about one of my best front desk associate Ramona. She is definitely an asset to the team and I have shared your feedback with her as well.... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 27, 2015

In town for a hockey tournament President's Day weekend. Clean modern rooms with comfortable beds. Room came with refrigerator and microwave. Hotel staff was friendly and helpful even with a hotel full of kids going every direction. The day manager and night manager, Brian, were always there to answer questions and help in any way. Brian had coffee and food... More 

Was this review helpful? Yes 4
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear GoNSEW, Thank you for reviewing our hotel via the Trip advisor website. I would like to also thank you for such kind words about our facility and staff members. We really try hard to make sure every guest has an extraordinary stay and in this case it seems that we satisfied your needs. If you are ever in the... More 

Riceville
Top Contributor
125 reviews 125 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 27, 2015

The Springhill Suite is a very nice place to stay with modern rooms that are very spacious with all the amenities you will ever need on a business trip. The staff is friendly and professional the location is in a very upscale area close to great shopping and restaurants. If your in this area for business or pleasure I would... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Ken K, I would like to thank you for posting a review via the Trip Advisor web site. We really appreciate your kind words. If you are ever in the area again please don't hesitate to call on us for your lodging needs. Kindest Regards Tyrekus Williams General Manager More 

Akron, Ohio
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 25, 2014

This was our 2nd visit to this hotel. Both times we stayed 2 nights. Very clean spacious rooms, I love the separate toilet & shower room. comfortable beds, friendly check-in, great free breakfast, easy parking and beautiful lobby. We will definitely stay again.

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Sandershv, Thank you for taking the time out of your schedule to provide us with feedback via the Trip Advisor website. I was very pleased to hear that you had an enjoyable stay with us. We pride ourselves on clean rooms, comfortable enviornments, and curteous service to each and every guest. If you are ever in the area again,... More 

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