We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites Charlotte Ballantyne

#47 of 171 Hotels in Charlotte
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
12325 Johnston Rd, Charlotte, NC 28277
Special Offer
Earn Rewards Points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
SpringHill Suites Charlotte Ballantyne
View Map
Add Photo Write a Review

147 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    64
    59
    15
    9
    0
See reviews for
66
13
8
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (147)
  • Mar-May only
    (38)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (26)
All months
Charleston, South Carolina
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I found this hotel a few years back and truly enjoyed it. However this go around not so much. Not your Marriott quality as one has become accustomed to. Actually this place has reminded me why I have frequently chosen Hilton properties during most of my personal and business travel. At first glance it looks the same with the exception... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear MinG29505, Thank you for your feedback via the TripAdvisor website. We value all opinion's both negative and positive. I am sorry to hear that your perception of our property was in a negative light. As you mentioned in your review, our property is currently undergoing a massive renovation. With thes renovations some of the issue that you mentioned will... More 

Pinehurst, North Carolina
1 review
2 of 5 stars Reviewed 1 week ago NEW

Parking lot was unsafe due to construction Unable to find a parking spot Picked up a large screw in right front tire from parking area Bed had a large dip in the middle causing an uncomfortable nights sleep

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Fran C, Thank you for sharing your feedback via the Trip Advisor website. We value your opinion and take all guest feedback very seriously. I have shared your feedback with the appropriate hotel team to ensure our parking lot is clear of debris that may do damage to any guest's vehicles. You are a valued guest and I hope... More 

Augusta, Georgia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was great, extra clean, great breakfast and the staff was excellent. There was a soccer tournament in town and the young ladies and their families were in the hotel and the girls were very well behaved. I enjoyed seeing families and parents so involved in the lives of there children. I would definitely stay here again. There is... More 

Was this review helpful? Yes
detroit
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In town for one night for a training session at the SHS. Super nice staff, couldn't be more helpful and courteous. Tech lady helped get powerpoint running seamlessly. Lunch was served nicely. Rooms are nice. Well done

Was this review helpful? Yes 1
Baltimore, Maryland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I arrived exhausted after midnight due to numerous flight delays. Brian greeted me and had everything ready. Be sure to use the Marriott App to check in before arrival! This is a very safe area. That being said, Brian took the time to walk me outside to make sure I was safe after parking my car. Chivalry is not dead!... More 

Was this review helpful? Yes 1
Belington, West Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 21, 2015

In town for a family vacation. Hotel is new and very nice! Highly recommend! Very close to all of the sites and attractions that Charlotte had to offer. Very good continental breakfast included with your stay. Hotel staff is very accommodating and welcoming

Was this review helpful? Yes
Vineland, New Jersey
Level Contributor
62 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 18, 2015

I was very pleasantly surprised by the quality of this Spring Hill Suites on a recent visit to Charlotte. The staff was amiable and greeted me as if I was a regular. The first floor common area well past average featuring a breakfast buffet that changed daily, tables to accommodate small, ad hoc business meetings as well as regular business... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Greetings Bruce B, Thank you for sharing your feedback via the Trip Advisor website. We truly value your feedback and your candid honesty and opinion of our hotel. I'm pleased to hear that your stay was an enjoyable experience and I would hope that if ever you are in the area again, we would be your first choice for hotel... More 

Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed July 18, 2015

This hotel is doing construction as stated on the website. The 3rd floor was hot. The room was nice. The only exception was the forgot to clean our room 1 night. So we had to go downstairs to see what happened and were told that the "Do Not Disturb Sign" was on the door. That was not the case as... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Zella W, Let me first thank you for your feedback via the Trip Advisor website. I am fully aware of your issue and I have spoken to my housekeeping staff as well. We made several attempts to contact you via the phone number provided when I received your Marriott Customer care issue in the wake of this incident. You... More 

Chocowinity, North Carolina
Level Contributor
160 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed July 9, 2015

This venue is bright, cheerful, very upscale, but reasonable, with a nice breakfast, and cocktail hour. They are successful enough that they are involved in a major construction effort to expand the facility. The rooms are spacious, and the beds are very comfortable. The TV viewing meets most needs. Staff very well trained and friendly. Highly recommended, especially for Marriott... More 

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear John M, Thank you for sharing your feedback via the Trip Advisor website. You are absolutely correct, we have been very successful within the past 6 years. With this success we have been fortunate enough to add additional rooms to our facility. We take great pride in what we do with you, the guest, in mind. If you are... More 

Goose Creek, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015

Such a beautiful hotel for a very affordable price! Perfect location! Rooms were very clean and modern. Breakfast was good. Staff are very friendly.The location is very convenient to everything like shopping(Simon mall),church and dining. Highly recommended.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Marilen C, Thank you for sharing your feedback of our hotel via the Trip Advisor website. My staff and I really value each contributors feedback. We use this feedback to improve our facility and also to motivate our staff members. Thank you for sharing. Kindest Regards Tyrekus Williams General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

58 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Room/suite (10)
Viewed
Bathroom (4)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (16)
Viewed
Pool/beach area (2)
Viewed
Dining (5)
Viewed
Business center/function rooms (2)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Charlotte hotels
Ballantyne East
Aloft Charlotte Ballantyne
Aloft Charlotte Ballantyne
#28 of 171 in Charlotte
4.5 of 5 stars 264 reviews
Show Prices
Show Prices
Show Prices
Ballantyne East
The Ballantyne Hotel and Lodge
Barclay Downs
Renaissance Charlotte SouthPark Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay