We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 170 Charlotte hotels

SpringHill Suites Charlotte Ballantyne

3.0 of 5 Hotel   |   12325 Johnston Rd, Charlotte, NC 28277
Hotel website
Hotel deals
Hotel amenities
Special Offer
Earn Up To 25,000 Points
Save Saved
You added SpringHill Suites Charlotte Ballantyne to your Saves list
SpringHill Suites Charlotte Ballantyne
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
85%
Ranked #43 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Beverly919 Pittsboro, North Carolina
  • Overview
  • Reviews (107)
  • Photos (26)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (25)
  • Location
  • More
true
Write a Review

107 people have reviewed this hotel

Traveler rating
    46
    46
    11
    4
    0
See reviews for
45
10
6
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Pittsboro, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay at this hotel multiple times each year during the summer months since we buy season passes to Carowinds. The hotel accommodations are wonderful! The accommodations, customer service, and cleanliness are consistently at a superior level. Hotel provides a very nice complementary buffet style breakfast. We love this hotel!

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Beverly919, Thank you for taking the time to render your feedback via the TripAdvisor website. I was pleased to hear that we were able to take care of your hotel accommodations to your satisfaction. We strive to insure each guest has a great stay with us and in this case it seems that we succeeded. If you are ever... More

Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for a family wedding. First time in Charlotte. Hotel is very clean, staff is helpful and friendly, large gathering spots in lobby and bar area. Room was modern and spacious, beds were comfortable. Free breakfast is standard free hotel breakfast. Small indoor pool and outdoor sitting area. I have mixed feelings on the room layout; 2... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Gail D, Thank you for rendering your feedback via the TripAdvisor website. Thank you for the kind words in regards to our hotel. I have also shared your feedback about the frosted doors with our upper management team with Marriott. I understand you have a choice when it comes to choosing your hotel accommodations and I hope if you... More

Germantown, Tennessee
Top Contributor
79 reviews 79 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff here was very nice and helpful. Check in was quick and easy. The location is in a good area. The breakfast and eating area were spacious. The free breakfast was the standard fare you find in most hotels. Our room was on the top (5th) floor which was a good thing. Other than the noise from kids running... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear KDP43, First I would like to thank you for taking the time to render your feedback via the TripAdvisor website. Thank you for the kind words in regards to the staff. We pride ourselves on delivering great customer service and in your case it seems that we were able to accomplish our goal. I have also shared your feedback... More

Louisa, Virginia
Top Contributor
61 reviews 61 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 27, 2014

The hotel is really modern and well designed. The room was great and prefect for a family of 5. Staff was great. The breakfast was outstanding with omelets, sausages, and plenty of pastries and baked goods. When you have a hotel this nice, my advice to the management, is to consider upgrading your towels and toilet paper.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear LouisaCattleman, I would like to thank you for your feedback rendered via the TripAdvisor website. Your feedback is detrimental to what we do. Without the guests' voice we as hotel managers sometimes forget the little things that matter most. I have shared your feedback with my fellow managers and also with our housekeeping department. It's guest like you that... More

myrtle beach
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 23, 2014

I have stayed at this hotel at least 4 times. The location is good for me, which is generally why I choose this hotel. Parking is easy, lobby is clean and front desk is nice and helpful. Breakfast is okay, not as good as Residence Inn. The rooms are typically clean. This trip I was given a room on the... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear SCNurseMyrtleBeach, I would like to apologize for the inconvenience during your stay with us. We strive to always give our guest a problem free stay and in your case we failed to do so. We have addressed your concerns and would like you to give us another chance. Please contact us directly for your future lodging needs. More

Traverse City
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed July 18, 2014

We came from Indiana to share in our grandson's sixteen birthday celebration. We chose this hotel because of it's amenities and location. The rooms were quite adequate, and our grandsons enjoyed the indoor pool immensely. The hotel is located near many nice restaurants and shopping. We would definitely choose this hotel again.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Darryl B, Thank you for your feedback via the Tripadvisor website. Your feedback is greatly appreciated. We always try to ensure that each guest has a comfortable and enjoyable stay with us here at the SpringHill Suites Ballantyne. We thrive on great customer service and I was delighted to hear that we exceeded your expectations. On your next trip... More

Hebron, Kentucky
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 13, 2014

We have traveled to the Charlotte area for 17 years now, as I have family there and thought we would check it out. My first impression was vey good. The front desk attendant was very nice and attentive. I saw a bar and saw signage for a nightly mix and mingle, Held nightly from 5-11, based on occupancy. I inquired... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Suezyq50, Thank you for taking the time to send us feedback from your stay via the TripAdvisor website. I wanted to address some of your issues concerning the bar and your room. If our bar is closed it will always be due to the hotels occupancy levels being under a certain percent. We always have backup for our bar... More

Fayetteville, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 5, 2014

Staying for 4th July weekend, as family of four to visit Carowinds and Discovery place. The location is great 15 -20 mins to Carowinds and 20-25 mins to downtown. There are restaurants and Earth Fare close by and a Harris Teeter is not too far either. We booked a king bed with sofa bed for the kids to share. Upon... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Wei L, I would like to take this oppourtunity to personally thank you for your feedback. Each travelers review is very important to us here at the hotel and we use this feedback to see how we can improve on service's rendered to each guest. I hope that we are given a chance in the future to better serve... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014 via mobile

Very nice hotel and GREAT area. Fit our family perfectly. Everything you could want nearby. In town for lacrosse tournament and location was perfect. Great place to run. Kids enjoyed indoor pool. Breakfast was very good. Everyone was very nice. Excellent stay!

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Daddavisfive, Thank you for writing a review with Trip Advisor. Your kind words have been passed along to the staff. If you are ever in the area again please consider SpringHill Suites Ballantyne. Again, Thank You very much for the review! More

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 27, 2014

This hotel was great and had plenty of eating options. I visit Charlotte quite a bit for business and usually stay at another Marriott Property. The friendliness of the staff and other employees made this place feel great. I will be staying here in the future.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Robert J, Thank you for taking the time to provide us with feedback via the TripAdvisor website. We really appreciated the kind words in reference to the staff. We take great pride in servicing all of our guest in a professional manner and in your case I am personally glad to see that my staff took great care of... More

Owners: What's your side of the story?
If you own or manage SpringHill Suites Charlotte Ballantyne, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to SpringHill Suites Charlotte Ballantyne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SpringHill Suites Charlotte Ballantyne

Address: 12325 Johnston Rd, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte Ballantyne 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Marriott, Tingo, Hotels.com, Priceline, BookingOdigeoWL and Venere so you can book your SpringHill Suites Charlotte Ballantyne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Charlotte Ballantyne Hotel Charlotte

26 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Room/suite (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Charlotte with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#42 Business Hotel in Charlotte #46 Family Hotel in Charlotte
Hotel Class
Number of rooms
135

Questions & Answers

Questions? Get answers from SpringHill Suites Charlotte Ballantyne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer