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All 170 Charlotte hotels

SpringHill Suites Charlotte Ballantyne

3.0 of 5 Hotel   |   12325 Johnston Rd, Charlotte, NC 28277
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Ranked #49 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
LifeofRiley00 South Carolina
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114 reviews from our community

Traveler rating
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    49
    12
    5
    0
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48
10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Carolina
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was my first time staying in a SpringHill Suites. The building appeared pretty new and is a contemporary design. Check in was a little slow...not sure why, as it was a non crowded Friday afternoon. The room was a good size and seemed pretty clean. I am very picky about cleanliness and always take my Lysol wipes and spray... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear LifeofRiley00, Thank you for your feedback of your stay rendered on the Tripadvisor website. We really appreciate it. I have taken the time to inform my housekeeping staff and managers about your issues that you experienced with your room. All of our rooms go through a thorough check before you check in typically and I feel that we may... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times in the past, but haven't been here for a year or so. Check-in was quick and easy on a Sunday night. Rooms are showing wear. I found the desk area, couch and carpet all to be very worn. Tables near sofa were dirty - looked like theyhadn't been cleaned for several stays... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Jennifer C, Thank you for taking the time to render your feedback of our property through the Tripadvisor website. All feedback is taken seriously. I have addressed your issues with our maintenance team to insure each guest has a maintenance free stay. Your patronage is very much appreciated. Kindest Regards More

Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It seems to be a trend at many hotels to spray fragrance everywhere. We've all been around people that think if a little perfume is good, more must be better. I can get away from them. I can't avoid my hotel's halls, lobby, and my room. When that much fragrance is everywhere, I have to wonder what smell they're trying... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear HowardKeziah, Thank you for your feedback that you rendered via the TripAdvisor website. All feedback is appreciated. I have addressed your issues with my staff and also my managers as well. We strive to keep a clean and fresh property at all times. I am sorry that the chemicals we use to clean our property made it seem that... More

Raleigh, North Carolina
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family of six stayed here this summer while visiting Carowinds. We were amazed by the contemporary design and layout of the hotel as well as our room. Definitely not common with other hotels we've stayed in and a really warm atmosphere. The staff was very pleasant and attentive. The beds and sofa bed were comfortable for everyone, and most... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear LPShareTube, Thank you so much for your TripAdvisor feedback. We really appreiciate the positive feedback and have shared it with the staff as well. Whenever you are in the charlotte area again please don't hesitate to call us for you lodging needs. Kindest Regards Tyrekus Williams General Manager More

Bradenton Beach, Florida
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've been required to travel to the Ballantyne area for business several times in the past year and this is my first stay at SpringHill Suites. The rooms are bright, clean, well designed with attention to detail, particularly for the room rate. The mini-fridge and microwave are a huge plus. AC unit is a bit noisy, which I'm finding is... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear AMItravelers, Thank you for taking the time out of your schedule to render your feedback via the TripAdvisor website. Thank you for your kind words about the staff and also the property. We really strive to make every stay for every guest an enjoyable one and in this case I see we succeeded. Please, if you are ever in... More

Raleigh, NC
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So a good smell is still a smell, right? :) We have stayed here a couple of times. The rooms are nice. I really like that I feel somewhat separated from my kids in bed when I am in the living area, though it is not separate rooms. However, there is a perfume smell on everything. I thought it was... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Shellsd, I would like to take this time to thank you for rendering your feedback of our property to the TripAdvisor website. We take all feedback very seriously and have addressed your issues accordingly. Once again thanks for the review. Kindest Regards Tyrekus Williams General Manager More

atlanta
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 23, 2014

this is a newer Springhill Suites with the separate bathroom and shower area. the rooms are big and clean with a big HDTV. the location is close to the highway with tons of great restaurant choices nearby. i've stayed at this property several times and have always had a great experience.

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Good Afternoon Jeffbatl, Thank you for rendering your feedback via the TripAdvisor website. We greatly appreciate it. We also greatly appreciate your loyalty to our hotel whenever you are in need of hotel accommodations in the Ballantyne Area. I will share your kind words with the staff to let them know how much you, as a valued guest, like our... More

Pittsboro, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2014

We stay at this hotel multiple times each year during the summer months since we buy season passes to Carowinds. The hotel accommodations are wonderful! The accommodations, customer service, and cleanliness are consistently at a superior level. Hotel provides a very nice complementary buffet style breakfast. We love this hotel!

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Beverly919, Thank you for taking the time to render your feedback via the TripAdvisor website. I was pleased to hear that we were able to take care of your hotel accommodations to your satisfaction. We strive to insure each guest has a great stay with us and in this case it seems that we succeeded. If you are ever... More

Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

Stayed at this hotel for a family wedding. First time in Charlotte. Hotel is very clean, staff is helpful and friendly, large gathering spots in lobby and bar area. Room was modern and spacious, beds were comfortable. Free breakfast is standard free hotel breakfast. Small indoor pool and outdoor sitting area. I have mixed feelings on the room layout; 2... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Gail D, Thank you for rendering your feedback via the TripAdvisor website. Thank you for the kind words in regards to our hotel. I have also shared your feedback about the frosted doors with our upper management team with Marriott. I understand you have a choice when it comes to choosing your hotel accommodations and I hope if you... More

Germantown, Tennessee
Top Contributor
86 reviews 86 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 5, 2014

The staff here was very nice and helpful. Check in was quick and easy. The location is in a good area. The breakfast and eating area were spacious. The free breakfast was the standard fare you find in most hotels. Our room was on the top (5th) floor which was a good thing. Other than the noise from kids running... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear KDP43, First I would like to thank you for taking the time to render your feedback via the TripAdvisor website. Thank you for the kind words in regards to the staff. We pride ourselves on delivering great customer service and in your case it seems that we were able to accomplish our goal. I have also shared your feedback... More

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Additional Information about SpringHill Suites Charlotte Ballantyne

Address: 12325 Johnston Rd, Charlotte, NC 28277
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte Ballantyne 3*
Number of rooms: 135
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Also Known As:
Springhill Suites Charlotte Ballantyne Hotel Charlotte

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