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All 168 Charlotte hotels

SpringHill Suites Charlotte Ballantyne

3.0 of 5 Hotel   |   12325 Johnston Rd, Charlotte, NC 28277
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85%
Ranked #37 of 168 hotels in Charlotte
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Baysinj42 Clermont, Florida
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90 people have reviewed this hotel

Traveler rating
    39
    38
    10
    3
    0
See reviews for
37
10
6
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Clermont, Florida
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoy SpringHill Hotels every chance we get. Our rate for this trip were $111 a night. They seem to very each trip. Always phone for reservations, either to Marriott reservation center or straight to the hotel. Another idea is to pick up the hotel travel booklets at rest areas on the interstate. Rooms are very comfortable , Large with... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear BaysinJ42, Thank you for taking the time to render a review of our property via the TripAdvisor website. Your feedback is greatly appreciated. We take pride in our property to ensure that each guest has an enjoyable stay with us with all of the comforts of home. I will pass along the kind words to our front desk team... More

Syracuse, New York, United States
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights for business. Rooms are large updated and clean. Beds are so so for comfort. Staff is very friendly and helpful. Breakfast buffet is free and has all the basics - coffee eggs fruit cereal toast and muffins. Pretty good. If you have room with a window facing the street you will hear traffic noise. Get a room... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Syracuse_12, Thank you for taking the time out of your schedule to render your feedback of your stay with us. I welcome all feedback. I will use your feedback when approaching our corporate staff in regards to the road noise that you encountered. I know that this is an issue and we have been trying to find resolutions to... More

Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Spent 3 days here looking while shopping for a house. Needed to stay an extra night and despite letting them know at the last second, Sophia, the guest care manager, made accommodations for me to stay in the same room. She was awesome along with her co worker, Mary, to accommodate my needs. Hotel was clean, up to date, very... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Ville4Three, Thank you for taking the time out of your busy schedule to review my hotel via the TripAdvisor website. I really like to hear positive things about my staff members. They are the reason our hotel does as well as it does and keeps guest like yourself satisfied. We really thrive on customer service because we know that... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2014

I spent one night here and was vey impressed. The room had an excellent layout with plenty of room. The bed was the most comfortable bed I have had in a hotel room! The gentleman at the desk was very pleasant while I was checking in.

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Haynik3, Thank you for your feedback via the TripAdvisor website. We welcome all feedback and I personally would just like to take this opportunity to say thanks. Whenever you are in the Charlotte area again please choose us for your hotel accomodations. Once again....THANK YOU!!! Tyrekus Williams General Manager More

Richmond, Virginia
Top Contributor
80 reviews 80 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed January 22, 2014

I always stay at the SpringHill Suites Ballantyne when I visit the area on business. On this latest trip the hotel seemed a little "tired". It could just be the room I was put in (416), but I see a stain on the carpet and the hand towels in the bathroom had some stains. The service was very friendly (as... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear CreeHatch, Thank you for rendering a review of my hotel via the TripAdvisor website. I welcome all feedback and review the feedback that we get from our guest on a weekly basis with my Leadership team here at the hotel. I have address your issues, with the room 416, with our engineering and housekeeping staff leaders. It is our... More

Palm Harbor
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 21, 2014

Nice hotel, very clean and the room had lots of storage/space. As others have stated it is very convenient and has a lot of restaurants and shops in the area. I did notice a lot of traffic noise (we were on the 2nd floor) and our room was overlooking Johnston Rd. The management was very kind and set up breakfast... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear J G, Thank you for taking the time to review our hotel via the TripAdvisor website. I personally take all feedback very seriously and welcome feedback positive or negative. I wanted to address your issue with the road noice. I am very sorry that you had a bad experience with the road noice that comes off of Johnston Rd.... More

Carrollton, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2014

Great location in the Ballantyne area. Good breakfast, clean, and well kept. The room was cramped for a suite. An important amenity for me that was missing was a cup of coffee in the afternoon. The bar/lounge should have coffee for those who want it.

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Good Afternoon Highwayman73, Thank you for your kind words about our property that you rendered via the TripAdvisor website. I will take your feedback into consideration about the coffee at the Bar/Lounge. Even though we provide in-room coffee in each of our guest rooms, I do believe that coffee at the bar would be a great touch as well. Thank... More

Greenville, South Carolina
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 19, 2014

This is our second trip back to this hotel. The first stay was wonderful! Last stay, not so great. Room was spacious and clean-that is very important. There was no soap in room, so had to ask for some at front desk. They provided immediately. Room was located over street and it was very noisy. Window would not shut the... More

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Good Afternoon Candy T, Thank you for your feedback that you rendered via the TripAdvisor website. I was very disappointed to hear that you didn't have a great stay with us. It seems that we dropped the ball in many area's during your stay. Please note that I have addressed these issues with our management team. Please if you are... More

Pt. Pleasant, NJ
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 13, 2014

I spent 3 nights on business at this hotel recently. The hotel is new, clean, and attractive. It was very convenient to my customer's offices, as well as to many restaurants, shops, etc. in the area. While my stay was pleasant, I did feel the hotel missed the mark in several areas: - No mention of my Platinum status when... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear jtwiz, Thank you for your review of our property via the TripAdvisor website. Your feedback will be used during our weekly management meetings. The only way for us to know when we have exceeded our guests expectations is through reviews such as yours. In this case I feel that we failed to meet your expectations. Please except my deepest... More

Charlotte, North Carolina
Top Contributor
53 reviews 53 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 13, 2014

We actually stayed here because our apartment had flooded in the recent cold snap. Reservations were easily made and, since the hotel was almost entirely booked, it must be a good spot to stay. Our room was quite nice with a large working area and living room area separated somewhat from the bedroom. The bathroom was clean and neat and... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear rudeman_i, Thank you for your feedback via the Tripadvisor website. Your feedback is greatly appreciated. We always try to ensure that each guest has a comfortable and enjoyable stay with us here at the SpringHill Suites Ballantyne. We thrive on great customer service and I was delighted to hear that we exceeded your expectations. On your next trip to... More

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Additional Information about SpringHill Suites Charlotte Ballantyne

Also Known As:
Springhill Suites Charlotte Ballantyne Hotel Charlotte
Springhill Suites Charlotte Ballantyne Hotel
Address: 12325 Johnston Rd, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Charlotte
#43 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte Ballantyne 3*
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