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SpringHill Suites Charlotte Ballantyne

#52 of 171 Hotels in Charlotte
Certificate of Excellence
3.0 of 5
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12325 Johnston Rd, Charlotte, NC 28277
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SpringHill Suites Charlotte Ballantyne
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Ranked #52 of 171 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Ed C Charlotte
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126 reviews from our community

Traveler rating
    54
    52
    14
    6
    0
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54
11
7
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Senior Contributor
31 reviews 31 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

the non-management staff here are amazing from a customer service perspective, but overall lack of management makes this place less than desirable. new staff w/out the right training unable to book particular rooms; bugs in the rooms (not bed bugs); smells in the hall and rooms from maintenance work; lack of scheduling from management resulted in a late breakfast served... More 

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Feliciabowl, First, let me thank you for taking the time out of your schedule to render your feedback via the Trip Advisor web-site. Your feedback is detrimental to the day to day operations of our hotel. I was very displeased to hear that you felt that our hotel had a lack of management. Please understand that each day we... More 

Charlotte
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall it was an enjoyable stay. The only problem I had was that the free wifi did not work the whole weekend and they could not fix it. I liked the location, I did not want to stay downtown and there were many restaurants within walking distance or a short drive away.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Ed C, Thank you for sharing your feedback via the Trip Advisor website. I was dissapointed to hear about the internet service during your stay. We have contacted the necessary vendors to insure that this incident was an isolated one and to insure that all other guest aren't affected in a negative way by this outage. Please know that... More 

Durham, North Carolina
Top Contributor
120 reviews 120 reviews
64 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 3 weeks ago

PROs: - Conveniently located off the highway close to Charlotte - Easy access to the Ballantyne Resort - Free breakfast - Spacious, yet typical SpringHill rooms - Close to restaurants CONs: - I was assigned a room right next to the elevator and ice machine, even after asking if I was away from them when I checked in. It is... More 

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear 150hotelnightsayear, Thank you for your feedback that you submitted via the TripAdvisor website. It is appreciated. I have addressed the issues you encountered during your stay with the front desk and breakfast staff members. At SpringHill Suites, our aim is to give our guests at the best service possible. I apologize that your stay at our property was not... More 

1 review
4 of 5 stars Reviewed March 22, 2015

This suite fit my family of 5 with a great price. Room was clean and beds were very comfortable. It is located in a great area with places to eat in walking distance. Easy to get on and off interstates too.

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Lori D, Thank you for rendering your feedback via the Trip advisor website. We really appreciate your kind words. I have relayed your feedback to our management team here as well. Thanks again. Kindest Regards Tyrekus Williams General Manager More 

Columbia, South Carolina
2 reviews
5 of 5 stars Reviewed March 1, 2015

I stayed at his hotel Saturday night of CIAA weekend. I was not here for CIAA and was not aware of how busy the hotel would be. Ramona was by herself and rocking it. She was multitasking well while the phones were ringing off the hook and a huge line in front of her. She was a pleasure to deal... More 

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Ryan M, I would like to first thank you for taking the time out of your schedule to review our hotel via the Trip Advisor website. I really appreciate the direct feedback about one of my best front desk associate Ramona. She is definitely an asset to the team and I have shared your feedback with her as well.... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 27, 2015

In town for a hockey tournament President's Day weekend. Clean modern rooms with comfortable beds. Room came with refrigerator and microwave. Hotel staff was friendly and helpful even with a hotel full of kids going every direction. The day manager and night manager, Brian, were always there to answer questions and help in any way. Brian had coffee and food... More 

Was this review helpful? Yes 2
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear GoNSEW, Thank you for reviewing our hotel via the Trip advisor website. I would like to also thank you for such kind words about our facility and staff members. We really try hard to make sure every guest has an extraordinary stay and in this case it seems that we satisfied your needs. If you are ever in the... More 

Riceville
Top Contributor
117 reviews 117 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 27, 2015

The Springhill Suite is a very nice place to stay with modern rooms that are very spacious with all the amenities you will ever need on a business trip. The staff is friendly and professional the location is in a very upscale area close to great shopping and restaurants. If your in this area for business or pleasure I would... More 

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TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Ken K, I would like to thank you for posting a review via the Trip Advisor web site. We really appreciate your kind words. If you are ever in the area again please don't hesitate to call on us for your lodging needs. Kindest Regards Tyrekus Williams General Manager More 

Akron, Ohio
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 25, 2014

This was our 2nd visit to this hotel. Both times we stayed 2 nights. Very clean spacious rooms, I love the separate toilet & shower room. comfortable beds, friendly check-in, great free breakfast, easy parking and beautiful lobby. We will definitely stay again.

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Sandershv, Thank you for taking the time out of your schedule to provide us with feedback via the Trip Advisor website. I was very pleased to hear that you had an enjoyable stay with us. We pride ourselves on clean rooms, comfortable enviornments, and curteous service to each and every guest. If you are ever in the area again,... More 

Greenwood, South Carolina
Senior Contributor
41 reviews 41 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 7, 2014

I was pleasantly surprised by the modern decor, on the lobby area, as well as our room. And Our room was pretty spacious. The hotel overall was very clean and well kept. And the buffet breakfast was decent, including eggs and sausage or ham. I'd be happy to stay here again.

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Exaavb, Thank you for taking the time to contribute to the Trip Advisor Website. Thank you for your kind words about our property and if you are ever in the area again please don't hesitate to call so that we can take care of your travel accomodations. Kindest Regards Tyrekus Williams General Manager More 

Greenwood, South Carolina
Contributor
13 reviews 13 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 2, 2014

We were in room 418 for two nights during Thanksgiving holiday. This place has it all!! Very nice room, great wifi, good lighting, comfortable beds, plenty pillows, spotlessly clean, friendly check-in, great free breakfast (omelet, asst. breads, cereals, waffles,etc), wide hallways, attractive decor, easy parking, speedy, big elevators, helpful staff that smiles as if they enjoy working there...I could go... More 

Was this review helpful? Yes 2
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear MiMi5641, Thank you for taking the time to complete a Trip Advisor review for our hotel. We really appreciate the kind words and the great feedback that you rendered. We pride ourselves on having a clean facility along with great customer service. I see that you will be back this weekend. Thank you so much for your loyalty. We... More 

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