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All 170 Charlotte hotels

SpringHill Suites Charlotte Ballantyne

3.0 of 5 Hotel   |   12325 Johnston Rd, Charlotte, NC 28277
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85%
Ranked #43 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Darryl B Traverse City
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  • Reviews (103)
  • Photos (26)
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  • Room tips (25)
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103 people have reviewed this hotel

Traveler rating
    45
    43
    11
    4
    0
See reviews for
42
10
6
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
myrtle beach
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel at least 4 times. The location is good for me, which is generally why I choose this hotel. Parking is easy, lobby is clean and front desk is nice and helpful. Breakfast is okay, not as good as Residence Inn. The rooms are typically clean. This trip I was given a room on the... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear SCNurseMyrtleBeach, I would like to apologize for the inconvenience during your stay with us. We strive to always give our guest a problem free stay and in your case we failed to do so. We have addressed your concerns and would like you to give us another chance. Please contact us directly for your future lodging needs. More

Traverse City
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We came from Indiana to share in our grandson's sixteen birthday celebration. We chose this hotel because of it's amenities and location. The rooms were quite adequate, and our grandsons enjoyed the indoor pool immensely. The hotel is located near many nice restaurants and shopping. We would definitely choose this hotel again.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Darryl B, Thank you for your feedback via the Tripadvisor website. Your feedback is greatly appreciated. We always try to ensure that each guest has a comfortable and enjoyable stay with us here at the SpringHill Suites Ballantyne. We thrive on great customer service and I was delighted to hear that we exceeded your expectations. On your next trip... More

Hebron, Kentucky
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have traveled to the Charlotte area for 17 years now, as I have family there and thought we would check it out. My first impression was vey good. The front desk attendant was very nice and attentive. I saw a bar and saw signage for a nightly mix and mingle, Held nightly from 5-11, based on occupancy. I inquired... More

Was this review helpful? Yes 1
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Suezyq50, Thank you for taking the time to send us feedback from your stay via the TripAdvisor website. I wanted to address some of your issues concerning the bar and your room. If our bar is closed it will always be due to the hotels occupancy levels being under a certain percent. We always have backup for our bar... More

Fayetteville, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Staying for 4th July weekend, as family of four to visit Carowinds and Discovery place. The location is great 15 -20 mins to Carowinds and 20-25 mins to downtown. There are restaurants and Earth Fare close by and a Harris Teeter is not too far either. We booked a king bed with sofa bed for the kids to share. Upon... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Wei L, I would like to take this oppourtunity to personally thank you for your feedback. Each travelers review is very important to us here at the hotel and we use this feedback to see how we can improve on service's rendered to each guest. I hope that we are given a chance in the future to better serve... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice hotel and GREAT area. Fit our family perfectly. Everything you could want nearby. In town for lacrosse tournament and location was perfect. Great place to run. Kids enjoyed indoor pool. Breakfast was very good. Everyone was very nice. Excellent stay!

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Daddavisfive, Thank you for writing a review with Trip Advisor. Your kind words have been passed along to the staff. If you are ever in the area again please consider SpringHill Suites Ballantyne. Again, Thank You very much for the review! More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was great and had plenty of eating options. I visit Charlotte quite a bit for business and usually stay at another Marriott Property. The friendliness of the staff and other employees made this place feel great. I will be staying here in the future.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Robert J, Thank you for taking the time to provide us with feedback via the TripAdvisor website. We really appreciated the kind words in reference to the staff. We take great pride in servicing all of our guest in a professional manner and in your case I am personally glad to see that my staff took great care of... More

Matthews, North Carolina
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 1, 2014

Stayed here a week in late May/early June 2014. Pluses: looks and feels pretty new. Modern style, very convenient, larger than average gym, rooms are streamlined, large, modern. Beds are very good. Showers and bathrooms great. Internet works great. Close to shopping and good restaurants. Things that were ok: swimming pool is small, strange constant smell at entry, no legitimate... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear Accelerance, Thank you for taking the time to review our hotel via the TripAdvisor website. We pride ourselves on maintaining a clean and comfortable room for each guest. I really appreciate your honest feedback and will address the issues that your experienced with my leadership team. Once again, thank you. Kindest Regards Tyrekus Williams General Manager More

Charleston, West Virginia
Top Contributor
55 reviews 55 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 29, 2014 via mobile

Such a great hotel! Feels like a boutique hotel in NYC. Clean rooms, friendly staff and beautiful furnishings! Several local hotels within walking distance as well a cool grocery store. Be sure to consider this hotel when in the area.

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear BetteWV, Let me first start by saying thank you for your feedback via the TripAdvisor website. We pride ourselves on a clean problem free stay and having friendly inviting staff members to serve you as our guest. I always share our TripAdvisor reviews with our staff members and they will be delighted to hear that you enjoyed your stay.... More

Clearfield, Pennsylvania
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 28, 2014

I needed a hotel outside of Charlotte for my sister and I and found this Springhill Suites. It was in a terrific location but more importantly it had everything you would want. The lobby was hip and modern, with a great bar and sitting area. The guest room was big and offered the most comfortable beds, great sitting area separated... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear debfannin, Thank you for taking the time to complete a Trip Advisor Review of our hotel. We really try to insure that every guest has an enjoyable problem free stay. We also pride ourselves on clean spacious rooms as well as our staff service for each guest experience. The key to any successful hotel is the staff. If you... More

Renfrewshire, UK
Contributor
19 reviews 19 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 24, 2014

Stayed at this hotel last week for four evenings and worked from their conference room for five days. Hotel has generous parking and is easy to find, a small retail park is within walking distance with some shops and restaurants. The hotel room is a great size, the one I had (Fifth floor, right at the lift - more on... More

Was this review helpful? Yes
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne, responded to this review

Dear 578ChrisB, Thank you for taking the time to review our hotel via the TripAdvisor website. Thank you for the kind words about our facility as well. I wanted to address your issue with the size of our meeting space. I think your meeting may have been held in the smaller side of our larger meeting space. This space will... More

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Additional Information about SpringHill Suites Charlotte Ballantyne

Address: 12325 Johnston Rd, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte Ballantyne 3*
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Also Known As:
Springhill Suites Charlotte Ballantyne Hotel Charlotte

26 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#42 Business Hotel in Charlotte #43 Luxury Hotel in Charlotte #48 Family Hotel in Charlotte
Hotel Class
Number of rooms
135

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