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Hampton Inn and Suites Charlotte Airport

#26 of 171 Hotels in Charlotte
Certificate of Excellence
2.5 of 5
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2731 Little Rock Road, Charlotte, NC 28214
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Hampton Inn and Suites Charlotte Airport
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Ranked #26 of 171 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 7, 2014
ReviewDC Washington DC
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484 reviews from our community

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150
117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hampton Inn and Suites Charlotte Airport
See the most recent reviews
Boone, NC
Top Contributor
95 reviews 95 reviews
43 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed January 7, 2014

My family arrived at the Hampton Inn & Suites, Charlotte Airport on 12/31/13 after a unplanned long, afternoon/night/early morning of flying from L.A. to Chicago to Charlotte. We checked into 2 rooms and went straight to bed. In the morning after showering, I noticed a ladybug walking around on the bath counter. Then I found a dead one on the... More 

Was this review helpful? Yes
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

We sincerely apologize for the very unfortunate experience you had during your stay at our hotel. We appreciate that you brought this to our attention promptly and have worked again with our housekeeping team to address the situation. If we can help in any way, please let us know. Thank you. More 

Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 7, 2014

I can't believe how bad customer service has truly become. We were stranded, with a lot of other people, this past Sunday trying to get home. Flight delays and cancellations were high. Thinking we would need a place to stay in Charlotte and typical Hampton Inn stayers we made a reservation, which was non refundable. Please know, I get this... More 

Was this review helpful? Yes 4
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

Thank you for your feedback. We are sorry the cancellation policy did not meet your needs. I am unaware of any messages left for me regarding this matter. We try to make sure all of our guests have a rewarding experience at our hotel and hope that next time you are in the area you will consider staying with us. More 

Washington DC
Top Contributor
61 reviews 61 reviews
20 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed January 7, 2014

Check in was smooth. The front desk was very friendly. The room was clean. The breakfast was standard Hampton Inn. The breakfast area was busy, but things filled up quickly. There were three hot items (eggs, sausage, bacon or home fries). The hotel was really close to the airport, so you can definitely hear the airplanes flying over. It was... More 

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Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

I am pleased that you were satisfied with the service and accommodations here. The team and I look forward to again hosting your stay during your visit in the Charlotte area. More 

New York City, New York
Top Contributor
93 reviews 93 reviews
8 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 3, 2014 via mobile

The snow blizzard that hit the Northeast US suspended our flights from Charlotte. Cobbling together my options for the night, ultimately I ended up at this hotel. From the shuttle driver to the Registration manager, Nicole, everyone was welcoming and competent. In fact, because the hotel doesn't have a restaurant Nicole directed guests to cross the parking lot to Holiday... More 

Was this review helpful? Yes 1
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

I would like to thank you for taking the time to share your experience. I am pleased that the team, especially Nicole, was able to show you what our Hamptonality is all about. The team and I look forward to hosting your stay whenever you are visiting the Charlotte area again. More 

Irmo, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2014

Stayed on NYE and had a great stay. Rooms were nice, clean and comfortable. Lobby was very nice, breakfast good. Kids enjoyed the indoor pool. The staff were very nice and went above and beyond to be helpful. The only downfall was the area. Not the nicest and no where in walking distance to eat. The hotel felt safe though.

Was this review helpful? Yes
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

Thank you so much for sharing your experience with us. The team and I are pleased that we were able to satisfy your expectations here at the hotel. We welcome you back during your next visit to the Charlotte airport area. More 

Burlington, New Jersey
1 review
5 of 5 stars Reviewed January 2, 2014

Very clean, very modern place to stay. I'll make Hampton Inn my new hotel to stay in. The staff were very courteous and helpful, plus free breakfast you can't be that anywhere.very convenient parking and easy access to major highways, my overall experience was great. I'll recommend this place to everyone.

Was this review helpful? Yes
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

I would like to thank you for sharing your experience with us. I am pleased that we met your satisfaction and we look forward to earning your business again in the future. More 

Clinton, United States
1 review
5 of 5 stars Reviewed January 2, 2014

We were trying to find somewhere decent to stay before our flight out. Usually airport hotels are not very nice and the people do not care. This is and exception. It is very clean, the people at the front desk and drivers of the shuttle were outgoing and friendly. I highly recommend this hotel and I am very picky! It... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

On behalf of the entire of team here, we would like to thank you for sharing your experience with us. I am pleased that we were able to meet and exceed your expectations. The team and I welcome you back to the hotel during your next stay in the Charlotte area. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed December 31, 2013

My husband and I stayed here on our mini vacation, and had a great time. The rooms were very comfy and clean. There is a slight noise from the airport, but that's to be expected based on the location. The slight noise was not bothersome at all. Breakfast was great and included a nice selection. The staff was very friendly... More 

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Winston-Salem, United States
1 review
5 of 5 stars Reviewed December 30, 2013

I had to stay at this hotel overnight waiting for a early morning flight to Chicago. This hotel is very close to the airport (probably less than 1 mile) and the hotel shuttle is a wonderful service. The building is very new and well maintained and the staff was very helpful. I had a 6am flight and the breakfast staff... More 

Review collected in partnership with Hampton

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Santee, United States
1 review
5 of 5 stars Reviewed December 27, 2013

This is a very good choice for access to the CLT airport. You can always count on Hampton staff and facilities to be a great choice for a fair price. I do recommend it for any reason you need to be in the airport area.

Review collected in partnership with Hampton

Was this review helpful? Yes
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