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Hampton Inn and Suites Charlotte Airport

#27 of 171 Hotels in Charlotte
Certificate of Excellence
2.5 of 5
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2731 Little Rock Road, Charlotte, NC 28214
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Hampton Inn and Suites Charlotte Airport
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Ranked #27 of 171 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Jeff W Norwood, Massachusetts
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475 reviews from our community

Traveler rating
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    35
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150
117
35
135
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norwood, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stay at a zillion hotels a year, mostly Hampton-type hotels. And I don't stop to write many reviews, but I'm making an exception here. The people at this hotel were so nice to me. The guy serving drinks and food at the manager's reception (nice touch, BTW), the woman at the counter, the woman serving breakfast in the morning,... More 

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Greenwich, Connecticut
Top Contributor
79 reviews 79 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

A Hampton is pretty much the same no matter where you go. What set this one apart was the hospitality. Everyone on the staff was very friendly and helpful. It is about 5 minutes from the airport which is handy for later night or early morning flights.

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1 review
5 of 5 stars Reviewed 3 days ago NEW

We just stayed here overnight before flying to Orlando on an a very early morning flight. Room was clean, swimming pool was the perfect temperature, but the front desk service was fantastic! Great attitudes and they even provided breakfast type snacks for us on the shuttle to the airport. Thank you for brightening our morning!

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Hampstead, North Carolina
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel itself was clean and comfortable. One downside was that there were very few places to eat nearby. We ended up at Arby's (yuck!) Also, the rates quoted were a little off. We used our AAA discount and they said the hotel parking would therefore cost us extra. (The same rate as the airport parking, basically.) We decided to... More 

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Eden, United States
1 review
5 of 5 stars Reviewed 1 week ago

The service was fast and friendly, a beautiful clean room, and the location is perfect when leaving for the airport. The shuttle is lifesaver, too. Not having to drive in and park at the airport is great.

Review collected in partnership with Hampton

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Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

Dear Lisa D; Thank you so much for sharing your experience with us. I am pleased that your stay with us was exceptional and we look forward to seeing you again soon. Ricardo W. More 

Makati, Philippines
1 review
5 of 5 stars Reviewed 2 weeks ago

I loved this hotel. The staff was very friendly, the room was very clean and pretty. They offer free breakfast and there's a lot of options from eggs, cereal, bread, pancakes, etc. There's also free shuttle service to the airport. Finally, there' a 7/11 just next to it, which makes it easy to get food and other things you may... More 

Review collected in partnership with Hampton

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Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

Dear Pablo G, I would like to thank you for sharing your experience. We strive to make sure that our interactions with our guests leaves them feeling like we are a friend in town. We look forward to seeing you again in the future. Ricardo W. More 

charlotte, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

room not clean, staff not prepared at check in, cold coffee, took 30 minutes to check in, room is very noise from airport noise and road noise, room could have been cleaner, the price of the room is way too much for what you get.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

Dear Troy K, Thank you for your review. We are glad you chose our hotel during your stay here and we are very sorry that you ran into problems during your stay. We have fixed the consistency of housekeeping and have addressed the other issues with our front desk. We hope the next time you are in the area you... More 

Greenwood village
Top Contributor
53 reviews 53 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had a prepaid reservation and when we arrived we were told that it had been cancelled by the booking agency, which it hadn't been. They told us that they were fully booked and that we were out of luck. The hotel is very understaffed and we had to wait at least an hour when they finally told us that... More 

Was this review helpful? Yes 3
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

Dear Elizabeth M, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay; so I am very... More 

North Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would stay at the Hampton without hesitation! Staff were helpful, the bed was comfortable and smelled good and the pillows were the best! The shuttle was very prompt. There is restaurant near by that stays open until 10pm in case you arrive late like we did.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

Dear Carol R, Thanks for your comments regarding your stay at our hotel. I am pleased that you enjoyed your brief stay and look forward to seeing you again. Ricardo W. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel was very convenient for my needs on short notice. Room was large and comfortable/clean, sofa/desk/bed/2 sinks/fridge. Lots of USB charging ports. Complimentary WIFI worked fine. They did have issues getting us 2 working room keys: 1 bad, 1 good; then replace bad and other stops working - think knowledge gap at front desk for key tech. Hotel is right... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review

Dear Steven P624QS, I would like to thank you for sharing your experience. Your feed back allows us to continually improve upon our service and product. I am sorry that there were some issues with your keys. We invite you back should your travels bring you to the Charlotte area again. Ricardo W. More 

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