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Sheraton Charlotte Hotel

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555 South McDowell Street, Charlotte, NC 28204 (Formerly Adams Mark Hotel)
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Sheraton Charlotte Hotel
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Sheraton Charlotte Hotel
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131 reviews from our community

Traveler rating
    15
    26
    39
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16
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70
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Harrison Twp
Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The new upgrades are a welcome and long overdue addition!! The lobby looks elegant and has a good feel with lots of staff to make one feel welcome. Now for the bad... The bar / restaurant has limited choices and the new upgraded rooms now have the world's smallest bathrooms!! So small it MUST be mentioned. I will have to... More 

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Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Overall the experience was good. The good: -Lobby was nice; clearly it had been renovated recently -Room service was very quick -Room was clean -Hotel was relatively quiet and close to downtown Needs improvement: -I was listed as early VIP check in and my room was not ready until the usual time (4 PM) -Air handlers in room were very... More 

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Daniel Island, South Carolina
Top Contributor
449 reviews 449 reviews
59 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Sheraton Charlotte is nearly done remodeling and the newly renovated rooms are clean, sharp and nicely updated. The SPG floor is extremely nice. Don't get me wrong - the hotel was built probably in the 70's, but has been kept up. The staff is welcoming and the location to downtown is perfect, not in the city, just blocks away.

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to complete a review of our hotel. We truly appreciate your comments and will share them with our staff. Our location is indeed convenient and we take pride on being located in Uptown, within the I-277 loop, with easy access to several shopping, dining and entertainment options. We look forward to connecting with you... More 

Tigard, Oregon
Contributor
13 reviews 13 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This property has so much potential!!! It's location is great, with all the front-facing rooms having a beautiful view of downtown Charlotte. All the back rooms, not so much. As for our room, it was updated, but it's so badly appointed and inefficient. Their idea of a bathroom remodel was simply adding fixed glass atop an original dated tub. They... More 

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We always appreciate any suggestions you may have for our property. On your next scheduled visit to our beautiful Queen City, we hope you will consider staying with us again and enjoy our newly renovated indoor pool which is open year round located adjacent to our... More 

Florida
Top Contributor
146 reviews 146 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed for a Church/ Dance convention at this property in January. The lobby and public areas have been recently re-decorated and looked promising, then we began to uncover all that had not been remodeled. The rooms were very shabby and the elevators could not accommodate the number of guest staying in the hotel. The hallways were dirty, front desk... More 

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to complete this review. We appreciate your comments although are disheartened by the issues you experienced during your stay. If your travels bring you to Charlotte once again, I hope you will give us an opportunity to be of service as we would like to show you the true Sheraton Charlotte Hotel experience. More 

San Francisco, California
Contributor
16 reviews 16 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago

stayed here 2 nights for business. room had nice furnishings and comfortable beds. Uptown Bar and Grill (the hotel restaurant) was horrible. Location isn't good, streets empty in the evening and not much within walking distance. The conference facilities are horrendous… Dimly lit with no climate control. I'd avoid this at all costs...

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. I am sorry to hear of your experience. Our General Manager, Brian Hutchins, would like to speak with you directly regarding your stay. He can be reached at (704) 372-4100. More 

Washington DC, District of Columbia
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I recently was a guest at this hotel for a convention. Aside from a heating problem during an unusual cold weather snap, the hotel was well appointed and seemingly in good condition environmentally. Upon arrival, my first disappointment was the very long line and wait at check in. Only two receptionists were available for assistance, and there seemed to have... More 

Was this review helpful? Yes 2
AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations we set forth, however, your feedback provides our hotel with valuable information that we can review to improve on for the future. We look forward to welcoming you back in the future and enjoying a two block... More 

Lockport, Illinois
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 6, 2015

Stayed at this hotel during a business trip. I found the condition of the property inconsistent throughout. The lobby was done nicely but the elevators were tired. My room was dirty. The halls were dirty. The glass doors on the bathroom were filthy. The mirrors were splattered and clearly had not been cleaned recently. I was unable to regulate the... More 

Was this review helpful? Yes 4
AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review of our hotel and I apologize for the inconveniences you experienced during your trip. We appreciate hearing from our guests as to their experience at our facility. We hope that you will give us the opportunity to be of service again the next time your travel plans bring you to Charlotte. More 

Raleigh, North Carolina
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 25, 2015

We have stayed at this location the same weekend for the last 3 years for a dance convention. The first year we stayed in the other tower, which is now Le Meridian. The past two years we stayed in the south tower, which has been under the Sheraton name both years. Compared to the hotel in 2014, it is excellent.... More 

Was this review helpful? Yes 2
AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel and delighted your overall experience was favorable. While we do charge for Internet in our guest rooms, it is free in all public spaces throughout the hotel. We are fortunate to have ample parking for such large events and are able to offer comparable rates to many of the parking... More 

Winona, Minnesota, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 5, 2015

First off the staff here was great! We chose to stay here for the Belk bowl and were happy with how close it was to the stadium! When we first got to our room it was quite nice, looked to be nicely remodeled and the king bed was great. Didn't spend much time there, but we did get a beer... More 

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. So happy to hear you had a great time at the Belk Bowl and chose our hotel for its location to the Bank of America Stadium. We apologize for the unfortunate experience you had with the guest bathroom. We have recently completed a renovation of the property and welcome another... More 

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