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Sheraton Charlotte Hotel

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555 South McDowell Street, Charlotte, NC 28204 (Formerly Adams Mark Hotel)
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Sheraton Charlotte Hotel
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Sheraton Charlotte Hotel
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154 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta, Georgia
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From beginning to the end my stay here was fantastic. Noice at the front desk at check in was there every step of the way. I had never been to Charlotte, all of the front desk were very helpful in finding the places I wanted to see. We had a energy room which was a first. I could not get... More 

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Florida
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here June 27 for one night. I booked a double and it was probably big for a hobbit, but not for real people. My room was right next to the elevator, which was a huge problem because of the noise factor, but I had a great view of uptown Charlotte. The staff was nice, but they did not... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. One note for a... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Where to begin? I was traveling with my husband who was in Charlotte for a business meeting. Upon arriving at our room, we discovered we had been placed in a double when a suite had been booked months in advance. We were not informed at check-in, but rather had to deal with the situation once we arrived in our room.... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to complete a review of our hotel. While we are very pleased to hear your experience with the staff was very accommodating, I offer my sincerest apologies that we were unable to surpass your expectations and would welcome another opportunity to serve your lodging needs when your travels bring you back to Charlotte. More 

Orlando, Florida
Level Contributor
67 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed her for 4 nights for a convention, the rooms are plain, the staff is plain, there is only one dining option and nothing close by within walking distance. I woke up with a sore throat every morning, I stay in hotels every week and this only happens when the room is dirty. Big thanks to Steevone in banquets he... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. I apologize it was not explained there are actually two full service restaurants on property, Evoke and Social Bar & Kitchen, both offering very different menus to cater to every type of eater. Also, we welcome the... More 

Bethesda, Maryland
Level Contributor
197 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is nothing truly wrong with this hotel but it's location, on the edge of downtown, feels a little disconnected from the city. While the rooms are fine most look over a gross roof and parking lot. Not my favorite. The meeting space is really odd, very long hallways, awkward elevators and of course temperature issues

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to share your recent experience at our hotel. While I am disheartened to hear we did not exceed your expectations because we are four blocks from the center of Uptown, we hope you will stay with us again and visit Metropolitan at Midtown which is only two blocks from the hotel with shopping, restaurants... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very nice an classy hotel that is clean and speak. But to charge 10 dollars for internet is just to cheap for a nice hotel like this. Very nice design and interior design and comfortable beds. I would stay there again.

Was this review helpful? Yes
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your kind comments! We are delighted to know you consider us as a dependable place to stay! We truly value your feedback and will share your comments with the appropriate team members. We look forward to your next visit in the near future! More 

Level Contributor
126 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed May 29, 2015

This hotel is in a nice location. There are eateries, shopping, etc... Available within walking distance. The conference area is beautiful. Honestly, the whole property is beautiful. BUT- the room design was clearly all about aesthetics. Because the whole thing is whack. The closet is removed from the suitcase stand, the full length mirror is away from the bathroom. Then... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you taking the time to write a review of our hotel. We appreciate hearing from our guests as to their experience at our facility. We are happy to hear you enjoyed the property and the close proximity we are to dining, shopping and nightlife. We apologize for any inconvenience the size of our bathrooms may have caused during your... More 

Evansville, Indiana
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 26, 2015

I love Starwood but this property was lacking. There for 2 nights for the golf tournament. The beds were fine but disappointed in the rest of the room. TV never worked despite IT's efforts. There are NO (read none) towel racks in the bathroom. Can't use a towel twice if you wanted to. Food in the lobby bar was below... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review of our hotel and I apologize for the inconveniences you experienced during your trip! We apologize for the inconvenience the towel racks may have caused you during your stay and has been noted. We hope to see you again should your travels bring you back to Charlotte. More 

St. Helier, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 26, 2015

Sheraton and LeMeridien unusually share their facilities here. The conjoined buildings let you walk right through a hallway to the stylish Evoke restaurant and bar or you can use the more american Uptown Kitchen restaurant and bar at the Sheraton. The fitness facilities are enormous and offer an indoor and outdoor pool. We avoided the long-ish walk into Uptown and... More 

Was this review helpful? Yes
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review and positive comments on our dual-branded property, restaurants and pools. It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future. Safe Travels! More 

Raleigh, North Carolina
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 19, 2015

Except it's in Charlotte and I don't love going to Charlotte. But since I had to for business, the Sheraton made my trip so much more enjoyable. The staff was on top of things, both restaurants were delicious, and we loved the indoor pool. We had dinner at the more upscale of the two restaurants. Not only was the service... More 

Was this review helpful? Yes
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review and positive comments on our restaurants and staff. We are so happy you were able to enjoy our indoor pool. It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future. Safe Travels! More 

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