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All 170 Charlotte hotels

Sheraton Charlotte Hotel

3.0 of 5 Hotel   |   555 South McDowell Street, Charlotte, NC 28204 (Formerly Adams Mark Hotel) (Second Ward)
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Ranked #117 of 170 Hotels in Charlotte
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95 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Wilmington, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here for a Steelers/Panthers NFL football game. We were not there that long, checked in (long line) at 4pm, hung out at the cabana at the pool area for an hour and then left for the game. Came home at midnight, went to sleep, had breakfast there and checked out. The rooms are nice enough, so is the... More

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Top Contributor
68 reviews 68 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel is still undergoing renovations, so the elevator service is still limited. When I checked in, the smoke detector was chirping, and I had to wait about 45 minutes for an engineer to fix it. The rooms are quirky, there was a huge mirror in mine that seemed unnecessary. The closet was in a corner of the room, rather... More

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Tuscaloosa, Alabama
Top Contributor
51 reviews 51 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I'm not sure what some of these others reviewers are thinking. I understand it is human nature to exaggerate both positive and negative experiences, but reviewers who give this property a single star make me question their motivations and their judgment. The Sheraton Charlotte Hotel is an older property which is currently undergoing renovations. The lobby is beautiful and well... More

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New York City, New York
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Staff gets a 10 for being friendly (not EFFECTIVE - but friendly). Everything else gets less than 0. Food-awful/limited in selection/took forever to serve both via room service and in-person at restaurant. Room-has 1 outlet in bedroom and 1 outlet in bathroom. It's 2014. Really? Outlet in room didn't work, which means 1 outlet - which means sitting in the... More

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Washington, DC
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed at the Sheraton for a NFL game weekend. The hotel is slightly outside of the city center but easy walking distance to downtown. Bank of America stadium is about a 20 minute walk. It looks like the hotel is going through a major renovation. The lobby has been upgraded nicely and the fitness center looks great with nice... More

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Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed a weekend at the hotel. The lobby and bar area was busy both days, a lot of sports fans in town for football game. The property is conveniently located near Panther's stadium and interstate. There are a lot of renovations taking place, especially the elevators. A couple of the elevators were out of service while the remaining were extremely... More

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Hilton Head, South Carolina
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Understand there was construction but no one knew what was going on. Paid for breakfast but couldn't get any service so I left. Why...if you have a professional football game in walking distance... don't you staff appropriately...and you don't have the bar open??? Talk about losing money...won't go back or ever recommend.

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The staff was very friendly, but the state of the current remodeling efforts make staying here a challenge. The elevators were mostly non functional for my entire stay. For a time it was only being operated manually, and other times was out of service with no indication that it wasn't currently operational. If you have any issues with the prospect... More

Was this review helpful? Yes 2
Windham, New Hampshire
Top Contributor
66 reviews 66 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I strongly suggest choosing another hotel. During my stay, half of the elevators were not working, which caused significant lines to ride the elevator and really packed elevators, as well as extremely long waits for the elevator. Once inside the elevator, it looks like you're in the Tower of Terror and the doors actually open just before the elevator has... More

Was this review helpful? Yes 3
Locust Valley, New York
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am an SPG Platinum member and I am on the 11th floor with no working elevator ( you have to call the desk to come get you), and I am overlooking a construction site! If you are checking in in the near future I highly suggest you look for a more operational hotel.

Was this review helpful? Yes 1
Yvette B, Director of Front Office Operations at Sheraton Charlotte Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please reach out to me at 704.626.3649 or... More

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Additional Information about Sheraton Charlotte Hotel

Address: 555 South McDowell Street, Charlotte, NC 28204 (Formerly Adams Mark Hotel)
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sheraton Charlotte Hotel 3*
Number of rooms: 304
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