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Sheraton Charlotte Hotel

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555 South McDowell Street, Charlotte, NC 28204 (Formerly Adams Mark Hotel)
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Sheraton Charlotte Hotel
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Sheraton Charlotte Hotel
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142 reviews from our community

Traveler rating
    17
    27
    44
    25
    29
See reviews for
18
20
1
76
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (34)
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2 reviews
3 of 5 stars Reviewed 2 days ago NEW

This hotel is very pretty and modern. I messed up my reservations and the staff was great in fixing it even though they were nearly booked. The rooms are very nice, but small. The bathroom reminded me of a cruise ship bathroom. The smallest toilet I've ever seen. I'm not a big guy, but I could hardly fit what I... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel staff were super friendly and accommodating. The room was very clean and spacious. The bartender Taylor and manager Elise were very helpful and went above and beyond to make our stay pleasant. I vacation at least 4 times per year and I can't wait to come back with my entire family!

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to complete a review of our hotel. We truly appreciate your comments and will share them with our staff. We look forward to connecting with you again on your next visit at the Sheraton Charlotte Hotel! More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Staff not very helpful. No towel racks in rooms, bar tenders absolutely ignore you! I can't get any info on restaurants near by and the hotel's facilities were inadequate to accommodate out conference numbers of people. Food prices very high but food was good when we could get in.

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to complete this review. We appreciate your comments although are disheartened by the issues you experienced during your stay. As a recommendation, we have an entire area of the lobby dedicated to local restaurants and menus, and hope you can utilize it the next time your travels bring you back to Charlotte and you... More 

Raleigh, North Carolina
Top Contributor
66 reviews 66 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We spent the weekend for Mad Monster Party. It was a great venue compared to the cramped nature of the party last year. We had a super comfortable bed for sleeping, so if that's all you need, go for it. The bathroom is kind of small and I don't quite understand the half-glassed shower (brrrrrr). The restaurant's service is abominable,... More 

Was this review helpful? Yes 1
AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. We are pleased you enjoyed your room and apologize for the inconvenience you experienced in the restaurant during the Mad Monster event. We are fortunate to have several dining options on property to accommodate such a large crowd. We look forward to hosting you again next year! More 

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

Was so happy that Mad Monster Party was returning to this facility and that the Sheraton had taken over the Blake. The Blake was in rough shape and Sheraton is making progress but there's still quite a bit needed to make this a comfortable hotel. First, *please* make the front row of parking spaces available for guests that are self... More 

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations we set for our hotel and staff. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on... More 

MA
1 review
5 of 5 stars Reviewed 4 weeks ago

Contacted security when a child got seperated & lost in the crowd. Quickly and efficiently they were located (with our thanks). Waiting for the dates of next years convention to be announced so we can book early & stay onsite--no hesitation!

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your kind comments! We are delighted to know you consider us as a dependable place to stay! We look forward to your next visit with us! More 

North Carolina
1 review
3 of 5 stars Reviewed 4 weeks ago

Our first room was under an ant invasion, that seemed to originate from within the mini fridge. Otherwise, our stay was unscathed. The food/bar options are ridiculously high. I am talking $15.00 for an egg....an egg. I understand the menu may appeal to a certain clientèle but when your room prices rival other hotels (in terms of affordability), your menu... More 

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you taking the time to write a review of our hotel. We appreciate hearing from our guests as to their experience at our facility. We apologize for any inconvenience you experienced and hope you will us an opportunity to be of service the next time your travels bring you to Charlotte. More 

Fletcher, North Carolina
2 reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed one night last weekend for Mad Monster Party. It was a big improvement from when it had been the Blake a few years ago. The rooms were very bright and nice. I really didn't like that there was a charge for wifi. That really wasn't good. Thankfully I did get 4G on my cell phone but if I'm... More 

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. We are very excited about the renovation to the Sheraton Charlotte Hotel as well and look forward to being of service to you in the future. More 

Raleigh, North Carolina
1 review
2 of 5 stars Reviewed 4 weeks ago

Was here for the convention. The elevators didn't break down this year, which was a plus. Shower put out scalding water from both hot and cold handles for about 15 minutes. Walls are paper thin. Heard couple next to me fighting, starting at around 3 a.m., not hotels fault but sounded like they were in my room. It was an... More 

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review of the property and taking notice of our recently renovated elevators. We apologize for the experience you had regarding other guests of the hotel and would welcome another opportunity to serve your lodging needs when your travels bring you back to Charlotte. More 

North Carolina
Top Contributor
62 reviews 62 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 28, 2015

This hotel was recently remodeled and upgraded. We were here for a meeting. Nice rooms and meeting facilities. Service was only so, so. We had salads in hotel restaurant, they were pretty good, but nothing great.

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AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

We apologize we were unable to exceed your expectations during your time in Charlotte! Customer service is of up-most importance to us, as we always want our guests to leave feeling revitalized. We hope you will stay with us again in the future so we can leave you with a more satisfying experience! More 

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