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Sheraton Charlotte Hotel

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555 South McDowell Street, Charlotte, NC 28204 (Formerly Adams Mark Hotel)
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Sheraton Charlotte Hotel
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Sheraton Charlotte Hotel
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149 Reviews from our TripAdvisor Community

Traveler rating
    19
    30
    46
    25
    29
See reviews for
18
24
1
79
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Very nice an classy hotel that is clean and speak. But to charge 10 dollars for internet is just to cheap for a nice hotel like this. Very nice design and interior design and comfortable beds. I would stay there again.

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Top Contributor
120 reviews 120 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is in a nice location. There are eateries, shopping, etc... Available within walking distance. The conference area is beautiful. Honestly, the whole property is beautiful. BUT- the room design was clearly all about aesthetics. Because the whole thing is whack. The closet is removed from the suitcase stand, the full length mirror is away from the bathroom. Then... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you taking the time to write a review of our hotel. We appreciate hearing from our guests as to their experience at our facility. We are happy to hear you enjoyed the property and the close proximity we are to dining, shopping and nightlife. We apologize for any inconvenience the size of our bathrooms may have caused during your... More 

Evansville, Indiana
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I love Starwood but this property was lacking. There for 2 nights for the golf tournament. The beds were fine but disappointed in the rest of the room. TV never worked despite IT's efforts. There are NO (read none) towel racks in the bathroom. Can't use a towel twice if you wanted to. Food in the lobby bar was below... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review of our hotel and I apologize for the inconveniences you experienced during your trip! We apologize for the inconvenience the towel racks may have caused you during your stay and has been noted. We hope to see you again should your travels bring you back to Charlotte. More 

St. Helier, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Sheraton and LeMeridien unusually share their facilities here. The conjoined buildings let you walk right through a hallway to the stylish Evoke restaurant and bar or you can use the more american Uptown Kitchen restaurant and bar at the Sheraton. The fitness facilities are enormous and offer an indoor and outdoor pool. We avoided the long-ish walk into Uptown and... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review and positive comments on our dual-branded property, restaurants and pools. It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future. Safe Travels! More 

Raleigh, North Carolina
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Except it's in Charlotte and I don't love going to Charlotte. But since I had to for business, the Sheraton made my trip so much more enjoyable. The staff was on top of things, both restaurants were delicious, and we loved the indoor pool. We had dinner at the more upscale of the two restaurants. Not only was the service... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review and positive comments on our restaurants and staff. We are so happy you were able to enjoy our indoor pool. It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future. Safe Travels! More 

Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited this hotel in May 2015. Conveniently located in uptown Charlotte the hotel was very modern and had excellent amenities. We were upgraded to club level (one of the spg, Starwood preferred guest, member perks if available) and had an amazing view overlooking downtown Charlotte. Valet parking was $25 but whenever you were ready for the car you could... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our property and for the kind comments. Our guests are close to our hearts and we always appreciate and heed any suggestions you may have for our property. We look forward to welcoming you back to the Sheraton Charlotte next time you are in the Queen City! More 

Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at the Sheraton Charlotte Hotel for a business conference and I had a good experience overall. I found the entire hotel staff to be very hospitable, the guest rooms were spacious, and the bar food was good.

Was this review helpful? Yes 1
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to complete a review of our hotel. We truly appreciate your comments and will share them with our staff. We look forward to connecting with you again on your next visit at Sheraton Charlotte Hotel! More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

This hotel is very pretty and modern. I messed up my reservations and the staff was great in fixing it even though they were nearly booked. The rooms are very nice, but small. The bathroom reminded me of a cruise ship bathroom. The smallest toilet I've ever seen. I'm not a big guy, but I could hardly fit what I... More 

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AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review. While I am disheartened by your experience with the bathroom and noise, I am happy to hear your overall stay was great and everything worked out with your reservation. We hope you will choose to stay with us again should your travels bring you back to Charlotte. More 

1 review
5 of 5 stars Reviewed April 24, 2015 via mobile

The hotel staff were super friendly and accommodating. The room was very clean and spacious. The bartender Taylor and manager Elise were very helpful and went above and beyond to make our stay pleasant. I vacation at least 4 times per year and I can't wait to come back with my entire family!

Was this review helpful? Yes
AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to complete a review of our hotel. We truly appreciate your comments and will share them with our staff. We look forward to connecting with you again on your next visit at the Sheraton Charlotte Hotel! More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 21, 2015

Staff not very helpful. No towel racks in rooms, bar tenders absolutely ignore you! I can't get any info on restaurants near by and the hotel's facilities were inadequate to accommodate out conference numbers of people. Food prices very high but food was good when we could get in.

Was this review helpful? Yes
AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to complete this review. We appreciate your comments although are disheartened by the issues you experienced during your stay. As a recommendation, we have an entire area of the lobby dedicated to local restaurants and menus, and hope you can utilize it the next time your travels bring you back to Charlotte and you... More 

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