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Renaissance Charlotte Suites

3.5 of 5 2800 Coliseum Centre Dr, Charlotte, NC 28217
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Certificate of Excellence 2014
Renaissance Charlotte Suites
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Renaissance Charlotte Suites
Renaissance Charlotte Suites
Renaissance Charlotte Suites
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569 reviews from our community

Traveler rating
    317
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    33
    27
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101
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I want to specifically thank Evelyn Baez for her excellent customer service during our visit to the bar. She was very professional and customer driven. Thank you for treating myself and my ecolab brothers and sisters with such great southern hisipitality

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Raleigh, NC
Top Contributor
76 reviews 76 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We needed to go to the airport for a meeting to apply for Global Entry and I had a room certificate to use or lose from Marriott. This is a great spot, I could see how business meetings would work well here. Free shuttle to large international airport and large "two room" rooms. One room was the bedroom with the... More 

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your review. We appreciate your comments about the staff, the service, the two-room suites and the restaurant. We take great pride in our staff and the service each provides. We will most certainly share your review with the team. We look forward to your next visit. More 

Charlotte, North Carolina
1 review
2 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel many times and I have to say that in the last year or so the deterioration is noticeable. Yes, the rooms are large and are set up like an Embassy Suites with a sitting room as you walk in and the bedroom is behind that. The set up is nice if you're trying to... More 

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Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

We deeply apologize for the experience you had in our hotel and would like to assure you that this is an isolated issue and not our standard. We take our guest comments and feed back very serious and we use it as a consturctive tool to train and coach our staff. Please feel free to call me at 704-357-1414 ext... More 

Pembroke, Massachusetts
Top Contributor
58 reviews 58 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many times. This is my first choice for business accommodations whenever I am in this area. The room rates are fair. The rooms are suites so you have lots of space to spread out. As one would expect the for a Marriott brand hotel, the rooms are clean, the common areas are pleasant and... More 

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for taking time to share your comments with the online world. We are so glad to be your choice when your travels bring you to the area and look forward to your next visit. More 

Atlanta, Georgia
Top Contributor
196 reviews 196 reviews
71 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I thought this would be more upscale, but it looks (especially the rooms) like an Embassy Suites. Check in was very slow, the walls are really thin and you hear the room next door and music from the lobby, and at 4pm the maid still hadn't cleaned the room. The hotel is near nothing but office buildings, so a drive... More 

Was this review helpful? Yes 1
Nabil W, Public Relations Manager at Renaissance Charlotte Suites, responded to this review

We are so sorry to learn about your experience in our hotel. Please accept our sincere apology. Please feel free to call me at 704-357-1414 ext 2003 at your earliest convenience to disucss further. Thank you More 

Indianapolis, Indiana
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are very large and check-in staff are very friendly but I wouldn't stay at this hotel again by choice. We booked a room at this hotel because of a problem with our connecting flight. We confirmed the airport shuttle service and waited. And waited. And waited. The shuttle is supposed to come every 30 minutes but we waited... More 

Was this review helpful? Yes
Nabil W, Assitant General Manager at Renaissance Charlotte Suites, responded to this review

We deeply apologize for the experience you had in our hotel during your recent stay. I would like to take a moment to assure you that this is an isolated issue and it is not our standard level of service. Please feel free to conact me at 704-357-1414 ext 2003 so we can discuss furhter. We appreciate your business and... More 

1 review
5 of 5 stars Reviewed 1 week ago

Very clean with nice environment. very convenient to business travelers, but far from shopping areas. Staff were super nice, at the Navigator Desk, special congrats to Tammy M. Mohammad, Orlando, Felicia, Maria, and Temp. They were very customer focused, welcoming and organized.

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your review. We appreciate your comments on cleanliness and convenience. The feedback we are most proud of is about our team. Comments of "very customer focused, welcoming and organized" are what we strive for and let us know we are on the right track to reach our goal. Thank you for taking the time to share with... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff here. .. super nice. Great price. Nice atmosphere. Bar/lounge. Room clean. Food. .. very good. Nice quiet location. Only issue was indoor pool was closed. I will definitely stay again. Good spot for a girls weekend or romance.

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you, Nicole P, for your review. We are so glad you enjoyed your stay. Your comments hit many areas of the hotel, and we appreciate your feedback. We agree, a good spot for a girl's weekend or romance. We hope to see you again soon! More 

Spartanburg, South Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very clean, quiet environment. Staff were helpful. Nice and comfortable bed. Everything was what I expected and more. The bathroom was big and section off into three sections with a spa appearance. The towels were white and neatly folded away from the sink.

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for spending your Valentine's Day with us. We are so glad to have been part of your special getaway. Thank you for the perfect score and your comments. Details like these help travelers know what to expect when they choose to stay with us. Have a great week and safe travels! More 

Chicago, Illinois
Top Contributor
160 reviews 160 reviews
48 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Renaissance Charlotte Suites for several nights when visiting a client in the area. The hotel is convenient to the airport, though not particularly convenient to restaurants or shopping. This is a suites hotel and the rooms are built around an atrium. Here are my comments: Positive: • While dated, my room was large and comfortable. •... More 

Was this review helpful? Yes
Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for staying at the Renaissance Charlotte Suites Hotel and thank you for your constructive comments. We definitely take every guest's comment and opinion very serious in order to succeed and progress. We will consider a lot of your recommendations especially during the weekdays while we have the business travellers. We hope to have you back with us in... More 

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Additional Information about Renaissance Charlotte Suites

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217
Location: United States > North Carolina > Charlotte > Eagle Lake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte Suites 3.5*
Number of rooms: 275
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance
Hotel Style:
#12 Business Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#28 Family Hotel in Charlotte

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