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All 170 Charlotte hotels

Renaissance Charlotte Suites

3.5 of 5 Hotel   |   2800 Coliseum Centre Dr, Charlotte, NC 28217 (Eagle Lake)
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87%
Ranked #17 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Lois D Columbus, Ohio
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503 people have reviewed this hotel

Traveler rating
    281
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Columbus, Ohio
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed in the hotel for 2 nights. It is by far the best hotel we've ever stayed at during our years of traveling! The personal service you receive from the minute you walk in the door is excellent to the service at the restaurant is remarkable. Special thanks to Muhammed, MaryKay and Lisa for making our visit so pleasurable.... More

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel for five days for business and it was the service in the bar from Evelyn, Olga, and Andrea that made our stay fantastic.as well as the the great rooms and service from all the staff , I will be back definitely in the next couple of months for pleasure as well

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you Scott for your review and for acknowledging the specific team members that made such an impact on your stay. We take pride in the team and in the customers we serve. Thank you for choosing to be one of those customers. Please stop by and introduce yourself when you visit again so that I can thank you in... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

Wow, I couldn't ask for better service , sweet , approachable and her drinks are bang on!! The whole team, Olga, Andrea (Blanka) and Evelyn hooked me up. I didn't want to leave the bar. Ole todo es bueno

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Your review says it all - couldn't ask for better service, whole team, and didn't want to leave. The only thing left to ask is when we will see you again. Thank you for choosing to be our guest when you visit Charlotte and we hope to see you again soon. More

Farmington, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

I arrived at the hotel after a long flight with just a few minutes before my next meeting and I was very pleased to be checked in by Renee! She was expedient and courteous and remembered my room preferences from my last visit from over a month ago! Thanks for making my check in experience easy. DS

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for taking the time to share your feedback about your recent stay and thank you also for being a repeat guest. We are proud of the team here and Renee is a shining example of why you and others choose to stay with us every time they visit Charlotte. We look forward to providing a warm welcome and... More

Kingsport, Tennessee
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

While staying in two separate suites, on different floors with my family for 5 nights, we were constantly waiting on maid service to clean our rooms. Sometimes it would be 5:30 pm before they cleaned them. They never filled the coffee service up without having to tell them or calling front desk. The rooms were comfortable but the lack of... More

Was this review helpful? Yes 1
Nabil W, Manager at Renaissance Charlotte Suites, responded to this review

We deeply apologize for your experience at our hotel. Our goal is always to improve and listen to our customer. Please feel free to call me at 704-357-1414 ext 2011 in order to discuss further. Thank you for staying at teh Renaissance Charlotte Suites Hotel More

Springfield, Illinois
Top Contributor
50 reviews 50 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at this site multiple times for business travel and have had only pleasant experiences. The room's are comfortable, the fitness center is useful, and the staff has been very helpful. The breakfast is also delicious, with a made-to-order counter offering waffles, pancakes, and omelettes. The location of the hotel is convenient to the Charlotte-Douglas Airport. Highly recommended!

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

That you would choose to stay with us multiple times is quite pleasing to us. Even more rewarding is your declaration of highly recommended! Wow...does this make us happy. We believe all guests should both expect and receive a high level of service. Thanks for sharing your memorable experience with others. More

Richmond, Virginia
Top Contributor
105 reviews 105 reviews
15 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed 1 week ago

Reservations were made well in advance for a room with king bed with early checkin at 1. we arrive and were told that none were available. Total lie. Due to commitments we accepted a room and were told it had 2 queens beds Another lie. They are double beds. The manager was uncooperative and the checkin clerk rude. We were... More

Was this review helpful? Yes 1
Powder Springs, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this location in the past and have consistently had the same service by staff each time. Layout is just like an Embassy Suites with center atrium and suites surrounding it. Always greeted by staff who are friendly. Room is huge and quiet even with atrium noise. Concierge lounge is good too. Always has an entree dish,... More

Was this review helpful? Yes 1
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our customers and especially those willing to provide their positive perspective with the online world and beyond. Please revisit us soon and often. More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

Traveling is a chore and tiring, but there are some bright spots out there. One of the brightest is the Renaissance Suites and Evelyn in particular. My habit is to check in, grab a drink, settle in and return to the bar for dinner and drinks. My last visit, Evelyn saw me check in and as I approached the bar,... More

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you so much for your recent visit and subsequent wonderful praise. Feedback, especially from such well-spoken customers like you, is not only invaluable to those researching businesses like ours, but is also important to us. We greatly appreciate you taking the time to share your comments and feedback with us. Thanks again. More

Hendersonville, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

When a group of local hosts to American Legion Baseball World Series was frustrated by late arriving team flights into CLT, Yvonne Tammy and her night security staff opened their lobby (and their hearts) to our little group while we waited to confirm flight arrival times. She even brewed fresh coffee and served it to our weary band of American... More

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Every day we count our blessings that our business attracts such nice and kind hearted patrons like you. That you would take your time to so generously honor our staff is totally appreciated. We are believers that within each review one gets a glimpse of the character and quality of the reviewer as well as that which they review. That... More

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Additional Information about Renaissance Charlotte Suites

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte Suites 3.5*
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Business Hotel in Charlotte #12 Romantic Hotel in Charlotte #29 Family Hotel in Charlotte
Hotel Class
Number of rooms
275

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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