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Renaissance Charlotte Suites

#22 of 171 Hotels in Charlotte
Certificate of Excellence
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2800 Coliseum Centre Dr, Charlotte, NC 28217
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Renaissance Charlotte Suites
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Renaissance Charlotte Suites
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585 reviews from our community

Traveler rating
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    36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florence, South Carolina
1 review
1 of 5 stars Reviewed 1 week ago

This place is absolutely ridiculous. After reserving my room on my debit card a week prior to our stay I paid for one night on my card and the other night in cash. The hotel not only charged me a $50 per night "incidental" fee that they are not up front about, but also charged me for BOTH nights on... More 

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your feedback Samantha. We have done everything in our power to correct the problems with your bank and make this right. The bank was difficult to deal with at first, but we want to assure you that everything has been set right and your account has been credited the standard debit card hold that is placed on... More 

Orange, Virginia
Top Contributor
282 reviews 282 reviews
124 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a Friday night en route to Atlanta. Large free parking lot, great bed, lots of room and an incredible breakfast. Who could ask for more. Front desk staff welcoming and very helpful in getting me just the right room.

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

414Bookworm, thank you for your review! We are so glad to hear that you enjoyed your stay with us. We agree the only thing better than a comfortable bed and incredible breakfast is a welcoming front desk staff. We are proud of the team and will share your feedback. More 

Olney, Maryland
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night after a long trip around the north east with one more meeting to go in Charlotte. My meeting was in the afternoon so I had plenty of time to use the amenities in the morning. Firstly, I was placed in a suite because the concierge level was full. I am platinum member and as I... More 

Was this review helpful? Yes 1
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you pdc3278 for your detailed review. We appreciate you taking the time to share many of the things you like about the Renaissance Charlotte Suites like the gym and our suites. We operate in a competitive market and your observations can make the difference for online shoppers. Thank you again, we look forward to your next stay. More 

Tampa, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived late (1:00am) on a weeknight after a long day of travel. My family was with me and we wanted to get the room and get to bed. The nice lady at the check in counter was nice and had my room key ready to go. She was very helpful and accommodated my requests. The next morning we ate breakfast... More 

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for the perfect score and the excellent comments. We appreciate you sharing your experience with us and the online world. Your review helps others know what to expect when they choose to stay with us and helps us know what is important to our guests. Thank you again! More 

PA
Senior Contributor
25 reviews 25 reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After delays caused me to miss my connecting flight to Scranton, I found myself stranded in Charlotte for a night (without the repeatedly promised USAir hotel voucher). I booked whatever hotel I could get a reservation for; anything is better than sleeping in an airport. I booked at Renaissance and was told a shuttle was on it's way. After waiting... More 

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your feedback. We take your comments to heart and look for ways to improve our offerings to better meet your needs. We hope that your next stay in Charlotte is under better circumstances and would love to be your hotel of choice. More 

Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here twice during Spring Break -- once on the way out and once on the way back. I will admit...busy time and crazy travel week. However, this hotel really needs to work on its service. 1. Shuttle service is bad - while the airport logistics are brutal, the shuttles from this hotel are poorly timed, mismanaged, people are... More 

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you dnwalch for your candid feedback. I must admit you are 100% correct we saw dramatic same day demand of spring breakers and distressed airport passengers and it caught us off guard. Not our proudest moment. If your plans include Charlotte again, please email me at paul.papadopulos@jqh.com. We can and will do better. More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here on a visit to see my daughter and my sister who joined us for an extended girls weekend. It was during the NCAA elite 8 games and the bar was the best place to be. Emilie the bartender was great and along with all the folks from Friday and Sunday made this trip even more special as we... More 

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for taking the time to share your feedback. Emily is a true asset and is always a pleasure to be around. We hope you will bring the girls back for another fun filled weekend in Charlotte! Thank you for your business. More 

Kitchener, Canada
Top Contributor
106 reviews 106 reviews
76 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is close to airport but not much else. Suites are spacious but a little bit dated. I was given an accessible room and told all standard rooms with kings were sold out. However, this was very early in the day - before 1pm! Electrical outlets were sparse - typical for an older hotel. New hotels have an abundance around... More 

Was this review helpful? Yes
Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for taking the time to let record your feed back regarding our hotel. We take every comment in social media in a very serious manner and we use it as a tool to get better. we hope to see you back with us during your next visit to Charlotte. Thank you More 

Greater Lansing
Top Contributor
73 reviews 73 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I were very impressed with this hotel. The rooms and public spaces were clean, fresh and well maintained. The pool area was also very nice, the hot tub was maybe a bit too hot so we did not stay in long. But what set it apart was the staff. The servers in the hotel restaurants for a... More 

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you so much for choosing to spend your time away from home with us. And thank you for the fantastic review! We appreciate you sharing so many specific areas that you enjoyed. We agree, the staff makes all the difference. We will share your comments with the team and celebrate this success. More 

Charlotte, North Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel off and on while traveling for business in Charlotte. Here are some of the things that I liked about my stays: Aveda bath amenities, CLEAN fitness room with equipment in good repair, Nice executive lounge with a good selection of healthy-ish options, Park like setting that you can go for a run outdoors and... More 

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your business and your review. You shared many positive comments describing things that you like about the hotel from the amenities and the fitness center to the lounge and the setting. We appreciate those comments. You also shared an experience when we missed the mark. We use this feedback to evaluate and improve. Thank you for the... More 

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