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Renaissance Charlotte Suites

#18 of 171 Hotels in Charlotte
Certificate of Excellence
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2800 Coliseum Centre Dr, Charlotte, NC 28217
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Renaissance Charlotte Suites
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Renaissance Charlotte Suites
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576 reviews from our community

Traveler rating
    320
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Greater Lansing
Top Contributor
72 reviews 72 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I were very impressed with this hotel. The rooms and public spaces were clean, fresh and well maintained. The pool area was also very nice, the hot tub was maybe a bit too hot so we did not stay in long. But what set it apart was the staff. The servers in the hotel restaurants for a... More 

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Charlotte, North Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel off and on while traveling for business in Charlotte. Here are some of the things that I liked about my stays: Aveda bath amenities, CLEAN fitness room with equipment in good repair, Nice executive lounge with a good selection of healthy-ish options, Park like setting that you can go for a run outdoors and... More 

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your business and your review. You shared many positive comments describing things that you like about the hotel from the amenities and the fitness center to the lounge and the setting. We appreciate those comments. You also shared an experience when we missed the mark. We use this feedback to evaluate and improve. Thank you for the... More 

Alicante Province, Spain
Contributor
20 reviews 20 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I was excited for my stay after reading such rave Tripadvisor reviews on the hotel, but for me the hotel did not live up to all of that. There were a few hiccups that really annoyed me: the front desk manager trying to charge me for parking (it was included in the room rate), the front desk manager not knowing... More 

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Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for taking the time to evaluate your stay in our hotel on Trip Advisor. We apologize that you did not have a perfect stay in our hotel. We take your evaluation very serious and use it as a tool to improve. We shared your commnents and evaluation with the proper deparment and we hope we can have you... More 

Gilbert, Arizona
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed AND worked here for a couple of days and all my requests were met w/ helpful attitude's and a smile. Muhammad found me a room in the location I wanted, made change for me a couple of times, provided food recommendations, arranged transportation, helped us late packages, flatware for leftovers and on and on. Shuttle driver was friendly and... More 

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you Patrick for your review. I am delighted to hear that during your recent stay for business, you felt at home. I am so proud of the team here and how each one is willing to go above and beyond to make sure every guest has an opportunity to feel at home. Thank you for taking the time to... More 

Cayman Islands
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly staff, comfortable rooms, ample workspace, delicious dining on site, complimentary transport to area dining, and dedicated airport transportation make this incredible value and a solid choice! My stay was just for one night but I would have stayed longer. I quickly and easily felt right at home.

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you MarzetaBodden for your fabulous review. I am delighted to hear that you enjoyed so many of the hotels features in your short stay. And what could be better than to know that you would have stayed even longer. We look forward to your next visit and appreciate you sharing your comments with the online world. All the best! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Tammy McCullough has always been exceptional and great at what she does. I call her the problem solver. Her sense of urgency needs much to be mentioned. She makes my stay a comfortable one anytime I check in.

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you Dan for your business and your review! We could not agree more. Our people are our greatest asset, and Tammy is one of the best. We will certainly share your feedback with her and the team. We look forward to your next stay with us. Thank you again! More 

Omaha, Arkansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very nice stay for the money. Very clean, helpful courteous staff. Many options for dining and very generous shuttle service. Very close to airport and great service from Mr. Tim Robinson..THX Jim and Holly Omaha, NE

Was this review helpful? Yes 1
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you Jim for your review. We are pleased that you enjoyed so many of the features available during your stay. And thank you for recognizing Tim. We are very fortunate to have the team we do. We will share your comments with Tim and the rest of the team. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I want to specifically thank Evelyn Baez for her excellent customer service during our visit to the bar. She was very professional and customer driven. Thank you for treating myself and my ecolab brothers and sisters with such great southern hisipitality

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you Rashad H. We enjoyed hosting you and your peers and look forward to your next visit! We will share your comments with Evelyn and her team as well. Thank you again! More 

Raleigh, NC
Top Contributor
76 reviews 76 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We needed to go to the airport for a meeting to apply for Global Entry and I had a room certificate to use or lose from Marriott. This is a great spot, I could see how business meetings would work well here. Free shuttle to large international airport and large "two room" rooms. One room was the bedroom with the... More 

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your review. We appreciate your comments about the staff, the service, the two-room suites and the restaurant. We take great pride in our staff and the service each provides. We will most certainly share your review with the team. We look forward to your next visit. More 

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel many times and I have to say that in the last year or so the deterioration is noticeable. Yes, the rooms are large and are set up like an Embassy Suites with a sitting room as you walk in and the bedroom is behind that. The set up is nice if you're trying to... More 

Was this review helpful? Yes 1
Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

We deeply apologize for the experience you had in our hotel and would like to assure you that this is an isolated issue and not our standard. We take our guest comments and feed back very serious and we use it as a consturctive tool to train and coach our staff. Please feel free to call me at 704-357-1414 ext... More 

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