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Renaissance Charlotte Suites

#29 of 171 Hotels in Charlotte
Certificate of Excellence
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2800 Coliseum Centre Dr, Charlotte, NC 28217
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1 room 1 guest
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648 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ontigola, Spain
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Due to overbooking of our flight, we found ourselves with hotel voucher to this lovely hotel. Had to wait quite a while for the free shuttle at airport but once on the premises, everything went smoothly and fast. Lobby area is simply gorgeous but of course restaurants are expensive for travellers like me who are on a budget. The room... More 

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Easley
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Absolutely wonderful place to stay with a big family. Two rooms within one. Could put the younger children to bed while the others were able to stay up late and watch TV if they wanted. Would highly recommend

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Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Blake went above and beyond this morning while delivering my room service! He heard me ask about a newspaper and on his own, scoured one up and brought it to me. He was also cheerful and seemed to really enjoy his job. Breath of fresh air!

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Bethlehem, Pennsylvania
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 1 week ago

August 17, 2015 a day that will live in infamy as far as my vacations go. U.S. Airways brought travel to an all-time low with snafus and a lack of customer service too detailed to get into. Their one saving grace was putting us up overnight at the Renaissance. Rooms exactly like their pictures. Professional, intuitive staff not to mention... More 

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Cape May, New Jersey
Level Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent one night on business on the 9th floor club level for $217 after all the taxes. Club includes a lounge that served snacks/ deserts at night and a hot breakfast in the morning. I was here in March 2014 and returned based on the location near I-77. The large room had 2 TV's a couch and a desk. The... More 

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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I was in town for a week long work conference at the hotel and the hotel staff were friendly and the people in the bar and restaurant were great. Thanks to Olga, Emile, Lauriel, Meredith and Krintine for there wonderful service over my stay!! Also a great conference area and good meals were provided everyday!! And if you are in... More 

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Ren_GM, Guest Relations Manager at Renaissance Charlotte Suites, responded to this review

Thank you for staying with us for the week Doug S. We are so glad to hear that you enjoyed your stay while on business. The daily bar ritual is always an experience if you're looking for a tasty new discovery. We will pass on your kind compliments to our team and hope you can join us again soon! More 

Raleigh, North Carolina
Level Contributor
109 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

it's a nice hotel and olga the bartender in the lobby lounge is great. we were there for a wedding and one activity was in the morning and the rest was at night. we finished lunch and asked at the front desk around noon to have the room made up and fresh towels. we went out and returned over two... More 

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Ren_GM, Guest Relations Manager at Renaissance Charlotte Suites, responded to this review

Gary A, thank you for being our guest during the wedding festivities. We want to deeply apologize that you did not receive service in a timely manner and want you to know we have followed up with the appropriate department to make sure this was an isolated incident. We will be sure to pass on your kind compliments to Olga... More 

Rochester NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I travel weekly for work and one of my largest clients is in the building next to this hotel. That makes the location unbeatable for me and makes staying else where a hard sell. That being said I will elaborate a bit on my most recent stay. While the rooms were nothing special, I will first say that I really... More 

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Nabil W, Manager at Renaissance Charlotte Suites, responded to this review

Thank you very much for your valued feedback regarding your recent stay. We deeply apologize for the experiences that were less than you expected. It appears our service fell short of our own expectations, too. I would love the opportunity to discuss these matters further and to make this right for you. Please feel free to call me at 704-357-1414... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

I was sent to Charlotte on business, at the last minute. Arrived Sunday afternoon, and rooms weren't ready...Associate and I went to bar and met Sydney and Emilie...working at bar...and glad we did..they gave us suggestions on restaurants, bars, beer gardens etc etc etc...and each suggestion was better then the last..we went to everyplace they directed us to and had... More 

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Ren_GM, Guest Relations Manager at Renaissance Charlotte Suites, responded to this review

Smif516, Thank you for staying with us during your business trip! We are so glad that you were able to meet Sydney and Emilie, these two locals give great advice on the best spots to go while making a mean drink. We hope you can stay with us again soon, whether you're on business or just here for fun! More 

Charleston, South Carolina
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The good: parking is ample with no charge, check-in was simple and quick, nice atrium in the hotel, Aveda bath products, spacious rooms The bad: hard to find plugs for phone and computer, the pillows were smelly, and no maid service. I even called for maid service once I came back to my room and specifically asked for tissues. And... More 

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Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for taking the time to write your feeback about our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience you had wiht the pillows and the service . We have shared your feedback... More 

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