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Renaissance Charlotte Suites

#26 of 171 Hotels in Charlotte
Certificate of Excellence
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2800 Coliseum Centre Dr, Charlotte, NC 28217
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Renaissance Charlotte Suites
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593 reviews from our community

Traveler rating
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    37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Abingdon, Virginia
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

My family has stayed here on two occasions when visiting the Billy Graham Library which is very near in proximity. We love the space, the breakfast buffet, and the customer service! My ten year old daughter always enjoys the pool which is clean despite being heavily used. However; please be cautious when entering the elevators on the first floor as... More 

Was this review helpful? Yes 1
Ren_GM, Guest Relations Manager at Renaissance Charlotte Suites, responded to this review

Suzieraesmom, thank you for your kind review! We are so happy that you and your family enjoyed the breakfast buffet, customer service and the pool during your stay. Keep us in mind for your next trip to Charlotte! More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was the best stay I have every had at a Marriott to date. The staff was amazing from the bell staff to kitchen to security. They gave me a wonderful experience and the room was top notch. The beds were clean. The housekeeping was friendly and efficient. The management was superb.

Was this review helpful? Yes
Ren_GM, Guest Relations Manager at Renaissance Charlotte Suites, responded to this review

Lovely I, thank you so much for your positive review! Our goal is to create the best stay and the best experience that we can for our guests. We'll be sure to pass along your compliments to our team. Thank you for staying with us! More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Tony was on time, professional, kind and eager to make a passenger comfortable. I look forward to my next visit and will certainly request Tony if he is available. I was in for the day and he made sure that I was in on time and out on time to the airport, which is obviously important to business travelers. Very... More 

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Ren_GM, Guest Relations Manager at Renaissance Charlotte Suites, responded to this review

lizzzyshow, thank you for your positive review! We will be sure to share your feedback with the team. We love to hear that our team is professional and accommodating, thank you for choosing us! More 

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel seems to be an old Embassy Suites with the open air atrium inside and suite type rooms. I'm still re-building my Marriott points so I got stuck on the second floor in the back right over the building's HVAC system that never stops running with a high whine (and I don't have tinnitus- but it reminded me of... More 

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Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for staying with us and thank you for the feed back regarding the room location. We are definitely looking in the matter in order to correct the noise problem in the room. We do apologize for the inconvenience you had and we hope to see you once again on your next visit to Charlotte. More 

Top Contributor
52 reviews 52 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for the Mayweather-Pacquiao fight night and also caught the Kevin Hart show. I really like this property! The glass elevators are a nice touch! I didn't use their bar, but it seemed like a well kept area. I would stay again as everything appeared to be modern and well kept.

Was this review helpful? Yes
Ren_GM, Guest Relations Manager at Renaissance Charlotte Suites, responded to this review

Caleb M, we are glad to hear that you enjoyed your stay at our property! Be sure to keep us in mind for your next visit to Charlotte so you can give the bar a try, our staff can concoct your new favorite drink! More 

Chapel Hill, North Carolina
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A few days before my stay, I called the hotel to ask about the pool. I spoke with a lady named Denise, and from the time she began her greeting, to the time we hung up, her tone was FILLED with attitude. I'm not sure what was going on on her end, but she shouldn't have carried it over to... More 

Was this review helpful? Yes 1
Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your feedback regarding your recent stay. we deeply apologize for the experience you had and we want to assure you that this is an isolated issue. Please feel free to call me at 704-357-1414 ext 2003 if you would like to discuss further Thank you for staying at the Renaissance More 

Silver Spring, Maryland
Contributor
18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an awesome Renaissance property! Let's do this from curb to room: they offer free parking for guests! The lobby is grand while being inviting! It's a great place to host your next business/church/civic/any type of meeting or get together!! They have a concierge/bell stand and individual check in desks for customized and personal service! Kyle was great checking... More 

Was this review helpful? Yes 1
Ren_GM, Guest Relations Manager at Renaissance Charlotte Suites, responded to this review

Smtih1999, thank you for choosing to be part of the Marriott family as a Platinum guest and thank you for your outstanding and detailed review of our property! We pride ourselves on creating guest experiences just like yours and we are committed to excellence in every way. We are glad to hear that you were able to enjoy everything from... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I'm sure we are familiar with the caliber of this brand...Its one of Marriott more elite's. Well they need to take this one off the list. I drove from Columbia (an hour and half drive) with my daughters to arrive here, at first very excited! However for one there was no one at the check in so I wasn't really... More 

Was this review helpful? Yes 1
Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

We deeply apologize for the experience you had during your interaction with our saff. Please be advised that we answered your compaint through Marriott Customer care. We definitely have some staff coaching work that we need to do and we hope we can have you back on your next visit to Charlotte. Thank you More 

Columbia, South Carolina
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I attended kidfest at the Renaissance hotel ( a annual conference hosted by The Church of God), and the front desk staff was awful! My first encounter with the staff was when I was in line waiting patiently for the one person on the floor, who was working with another customer. I looked to the left, as more than five... More 

Was this review helpful? Yes 1
Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

We deeply apologize for the inconvenience your group had during your trip to charlotte and while you stayed in our hotel. We have addressed the matter with the proper department head. We take every feed back very serious and use it to improve our products and services. Thank you for staying at the Renaissance Charlotte Suites Hotel. More 

Florence, South Carolina
1 review
1 of 5 stars Reviewed April 15, 2015

This place is absolutely ridiculous. After reserving my room on my debit card a week prior to our stay I paid for one night on my card and the other night in cash. The hotel not only charged me a $50 per night "incidental" fee that they are not up front about, but also charged me for BOTH nights on... More 

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your feedback Samantha. We have done everything in our power to correct the problems with your bank and make this right. The bank was difficult to deal with at first, but we want to assure you that everything has been set right and your account has been credited the standard debit card hold that is placed on... More 

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