We live locally in Charlotte but like to be close to the airport when we have an early am flight. Arrived at the hotel, the bellman opened doors for us. We were warmly greeted by Derrick for our checkin. We were entitled to free breakfast but due to early flight we could not use vouchers so we were given vouchers... More

Very nice room and hotel in general. Bedrooms had a great setup and were very quiet. Will definitely stay here the next time I'm in Charlotte. Excellent pool area and dining. Airport shuttle was very convenient and a great amenity. I do have to agree with one of the other comments though - the tissues were very cheap and not... More

As expected for renaissance suites, nice comfy rooms and bathrooms, good beds, well isolated sound proof wise... Excellent aciliites fitness and pool, not too far away from local restaurants a,d about 1/2 h from downtown, nice friendly staff

This hotel is a lot like the Embassy Suites. The standard room includes a living area, bedroom, bathroom, and an area with a small sink, regfrig and microwave. I was traveling with a group. Although there were four to a room, we had plenty of space. The grounds are beautiful and the hotel is pretty well kept. Having two tv's,... More

I think a lot of people would think this hotel was an Embassy Suite. The setup is very similar. However, the people there tell me it was built as a Renaissance. I stayed there one night due to a US Air misconnect. I paid for the full price - which turned out cheaper than even the Springhill Suites (which jacked... More

I had an issue with my key; it wouldn't open the door. After a long, tiring day, I walked back down to the front desk. Verna immediately remedied the situation with a bit of an upgrade. She was wonderful. She personified customer service.

Stayed here the night before catching a flight. Hotel was nice but my wife and I both got food poisoning in the hotel restaurant. Not a good flight next morning and it ruined two days of our trip. I told Marriott about it but didn't get a response.

Just held a series of 4 one day meetings. The staff was great to work with (Thanks Cori Lee) and everything was on time, as ordered, at the price agreed to. Everyone of the employees encountered were very customer centric. If you are meeting in the Charlotte area I suggest you check them out!!!!

Stayed for 3 nights and took the free shuttle bus from Charlotte airport. Check-in was quick, but I was assigned a terrible room which faced the elevators. I don't mind being close usually, but these rooms actually have a window facing the elevator lobby which is just weird. I was moved after a huff at the front desk. The room... More