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Renaissance Charlotte Suites

3.5 of 5 Hotel   |   2800 Coliseum Centre Dr, Charlotte, NC 28217 (Eagle Lake)
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Ranked #18 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
RSH111 NC
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535 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NC
1 review
5 of 5 stars Reviewed yesterday NEW

We always stay at Marriott properties and we have stayed at this one twice. Marriott International somehow botched our reservation but Mina at this property fixed it right away, gave us a discount, free parking and internet, and the usual excellent customer service we expect here. The rooms are very clean and spacious and the beds are comfy. We will... More

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Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We were here with a party of 14 expecting to check in at 4:00 when we arrived. Upon arrival, we were told our rooms were not ready. Told we had to wait 20 minutes. An hour later we still didn't have a room. The staff at the front desk was far from helpful. Tam, the supposed manager, was rude and... More

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Nabil W, Assistant General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for taking the time to share your feedback about your visit to the Renaissance Charlotte Suites Hotel . We definiely need to work on some training issues to improve your interaction experience upon arrival. I truly appreicate your kind words about the rest of your stay beyond arrival and we look forward to have once again on your... More

Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

When I travel to Charlotte, this is my go to spot to stay. The restaurant and bar are very nice. The rooms are well appointed and clean. Wifi is fast and the location is terrific. My only wish is that they upgrade the towels to a softer material.

Was this review helpful? Yes 1
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you so much for your excellent review! We are proud to be your "go to spot to stay." Your mention of the restaurant and bar as very nice, the rooms as well appointed and clean, the Wifi as fast, and the location as terrific hit many of the highlights travelers seek. And we hear your request, too. Thank you... More

Paris, France
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Renaissance Charlotte Suites IS THE SAME HOTEL as in Moscow, as big as enjoyable with the traditional big clock @ the lunch room. It's really quite, very clean, food is Ok traditional . It's good value for money

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you, Xavier, for sharing your review on TripAdvisor! How neat to hear that two properties on opposite ends of the world have so much in common. We are so pleased that you enjoyed your stay and hope you will be our guest again. More

Toulouse, France
1 review
4 of 5 stars Reviewed 2 weeks ago

I was very happy to spend one week at Renaissance. The venue in general is very Nice and pleasant, Room provides exactly what you expect for a business traveller And above all the staff is very efficient and very smily. Bar and restaurant offer what you need no more but no less. If I have to go back to Charlotte,... More

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you, Martine, for your kind review. We are so glad to hear that you enjoyed your stay with us, and a week-long stay at that! And thank you for sharing your experience with the online world. When you proclaim that you will no doubt stay at the Renaissance when your travels bring you back to Charlotte, we know we... More

Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed here for four nights during a work trip to Charlotte. The staff was extremely friendly and went out of their way to make sure I was comfortable. I was traveling alone and made me feel very welcome and at "home". The gym was nice and clean and the breakfast lounge made the mornings easy and efficient. Maria was... More

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Hi Christine, Thank you for your excellent review. It especially warms my heart to hear that our staff helped you feel welcome and at home. We hope every guests has the same experience and is so kind to share like you are. We hope have you back at your Charlotte home again soon! More

Boston, Massachusetts
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was at the Renaissance over the past week for a three night stay. I was in town for a medical conference. I chose the Renaissance suites based on its proximity to the event. Upon arrival I was disheartened to learn that what I thought was a king bedroom reservation was now a (2) double bed reservation. I asked for... More

Was this review helpful? Yes 2
Nabil W, Manager at Renaissance Charlotte Suites, responded to this review

Thank you very much for taking the time with your feed back about your stay. We apologize for the inconvenience you had with the room selection. We want to assure you that this is an isolated incident and that we will continue to address our staff about it. Thank you for staying at the Renaissance. More

Houston, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

My wife and I checked into the Charlotte Renaissance Suites last night after a long day of traveling. We were told to call the hotel when we landed and ask for transportation to the hotel. When I called a man answered and instead of being helpful and letting me know what to do to get to the hotel, he basically... More

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your review and for your specific examples of areas to work on and areas that exceeded your expectations. We listen and use your feedback and that of your online peers to continually work to improve the experience for every guest. We look forward to your next visit and the opportunity to impress you even more. Have a... More

Chapel Hill, NC
Top Contributor
100 reviews 100 reviews
98 hotel reviews
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was here for about twelve hours and enjoyed it. The spacious rooms included a microwave, fridge and coffee maker. Two tv's were great, too. The Friday night, one evening rate was $109 for two of us. We never got to use the restaurant. The bed was comfy and there was a bathrobe in the closet! Great water pressure and... More

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Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for your review. We are glad to hear that you enjoyed your stay and appreciated many of the amenities available. Perhaps your next visit will be a little longer and you can enjoy even more the hotel and Charlotte has to offer. More

1 review
5 of 5 stars Reviewed 4 weeks ago

I'm so delayed in writing my experience at this wonderful hotel. From the time of booking to the day of check out everyone was phenomenal. After receiving the news that my uncle passed was devastating enough, adding flight arrangements and etc was even more stressing. As a Marriott manager during this difficult time even I forgot how to make reservations.lol... More

Was this review helpful? Yes
Ren_GM, General Manager at Renaissance Charlotte Suites, responded to this review

Thank you for thinking of us, even during a difficult time for you and your family. We are so glad to have made your trip a little easier. You and your family are in our thoughts. More

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Additional Information about Renaissance Charlotte Suites

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217
Location: United States > North Carolina > Charlotte > Eagle Lake
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Renaissance Charlotte Suites 3.5*
Number of rooms: 275
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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