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All 170 Charlotte hotels

Hyatt Place Charlotte Airport/Lake Pointe

3.0 of 5 Hotel   |   4119 South Stream Boulevard, Charlotte, NC 28217 (Formerly AmeriSuites Charlotte Coliseum) (Eagle Lake)
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Ranked #42 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
GuliversTravel
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189 reviews from our community

Traveler rating
    94
    61
    20
    9
    5
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44
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46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here for a week on a business trip, and enjoyed my stay. This hotel is about 15 min from the airport and although the hotel is a little dated, it is very clean, the rooms are very large with large L shaped couches in the living area. The breakfast is better then your basic continental breakfast of muffins... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are so thankful for your review. We focus on customer service at the hotel which creates the best experience for our guests. Value, convenience and associates that recognize and anticipate your needs make the difference. We hope to see you again! More 

delhi
Top Contributor
52 reviews 52 reviews
34 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the price a little too much and the furniture dates. in the room that size not to have a working desk is not fathomable. this being the negative the postive being nice beds/ decent shower/ good restuarent right in front, and a nicely appointed breakfast. the breakfast looked fresh and clean.

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

All of our rooms should have a desk with the exception of handicapped accessible rooms which do not as they are appointed differently to accommodate special needs guests may have. It might be the case that that accessible rooms were the only option when you checked in. Nontheless, my apologies that you didn't have the desk. Thank you for your... More 

Halifax,Nova Scotia
Top Contributor
70 reviews 70 reviews
15 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked our hotel through booking.com as we were unable to locate a Marriott property near the airport. After landing in Charlotte I called the hotel regarding the shuttle and was told where to meet up with it and this went well. However after getting on board the shuttle we were told that he was missing some guests and had... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

My apologies for the experience you had and from your feedback is sounds as if it could have been handled better. I know that you and your wife probably just wanted to check in and rest after a long day of travel. Our associates should have resolved the reservation confusion while you were checked in. It is unfortunate that this... More 

West Des Moines, Iowa
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After missing a connecting flight we found this hotel to stay overnight until we could get a new flight the next day. Room was fine, furniture was a little dated, but the beds were awesome. Slept great. Nice big TV...think it was 42 inches. Watched part of Super Bowl on it. Bathroom was tiny, but that doesn't matter to me.... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We appreciate the feedback and are happy that you were comfortable at the hotel, especially after missing a connecting flight which can be stressful. The Grand Bed is exclusice to Hyatt and we are glad guests notice the little things...Thank you! More 

Greensboro, NC
Top Contributor
51 reviews 51 reviews
43 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 24, 2015

Normally I love Hyatt place hotels and would have given this one a great rating but the sectional sofa in the room had a very large, nasty and ugly stain on it. Hyatt should know better. The bathroom layout is very, very small. It's a very right space and difficult to close the door as it is close to the... More 

Was this review helpful? Yes 1
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Normally I love Hyatt place hotels and would have given this one a great rating but the sectional sofa in the room had a very large, nasty and ugly stain on it. Hyatt should know better. The bathroom layout is very, very small. It's a very right space and difficult to close the door as it is close to the... More 

Marblehead, Ohio
Top Contributor
97 reviews 97 reviews
10 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed January 7, 2015

It was a bit hard to find and to get to on a wet and hazy January night. The staff was friendly and courteous. The room though of a decent size could and should have been cleaner. The edges of the carpet where they meet the walls and built-in furniture show a definite dust strip. My kitchenette counter top had... More 

Was this review helpful? Yes 1
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

It was a bit hard to find and to get to on a wet and hazy January night. The staff was friendly and courteous. The room though of a decent size could and should have been cleaner. The edges of the carpet where they meet the walls and built-in furniture show a definite dust strip. My kitchenette counter top had... More 

Dallas, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
4 of 5 stars Reviewed December 14, 2014

Very nice hotel, polite staff, clean and comfortable rooms, nice part of town with easy drive to the airport. Free wifi and good breakfast. Be careful because there is another Hyatt Place Airport about 1/2 mile from this location, I went to the wrong location at first. The receptionist told me that this happens all the time so just make... More 

Was this review helpful? Yes 1
Bayboro
Top Contributor
152 reviews 152 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed December 9, 2014

Hotel was located in a strange spot, but other than that, it was a very comfortable hotel! The breakfast was good----we have had better and we have had a lot worst! WOULD STAY AGAIN!!! The staff was nice and courteous!

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Greenville, South Carolina
1 review
4 of 5 stars Reviewed December 8, 2014

The rooms at this Hyatt Place were very nice, clean, and comfortable. Check in was fast and the staff were wonderful. We were in town for the ACC Championship game and were really impressed on how wonderful our stay was here. You can't beat the price and the service. The only complaint i had was the Breakfast. I felt the... More 

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Miami
Contributor
14 reviews 14 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 3, 2014 via mobile

Staying at the Hyatt place was very nice. The rooms are different from others and well thought out. The double room atmosphere is a great touch. A separate section to entertain guest then in the room. A office table that needs a little updating and the chairs needs some TLC. As the leather is worn. But the concept is very... More 

Was this review helpful? Yes 1
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Additional Information about Hyatt Place Charlotte Airport/Lake Pointe

Address: 4119 South Stream Boulevard, Charlotte, NC 28217 (Formerly AmeriSuites Charlotte Coliseum)
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Charlotte Airport/Lake Pointe 3*
Number of rooms: 122
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Also Known As:
Hyatt Place Charlotte City Park Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt Place
Hotel Style:
#30 Family Hotel in Charlotte
#54 Business Hotel in Charlotte

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