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Hyatt Place Charlotte Airport/Lake Pointe

#41 of 171 Hotels in Charlotte
Certificate of Excellence
3.0 of 5
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4119 South Stream Boulevard, Charlotte, NC 28217 (Formerly AmeriSuites Charlotte Coliseum)
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Hyatt Place Charlotte Airport/Lake Pointe
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Ranked #41 of 171 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Steven A Boise, United States
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197 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boise, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great staff, horrible matresses and pillows. Great staff horrible sleeping accomidations. Great staff and horrible sleeping accomidations. Great staff horrible sleeping accomidations, Great staff horrible sleeping accomidations, great staff, horrible sleepng accomidations

Review collected in partnership with Hyatt Hotels

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Cleveland, OH, United States
1 review
5 of 5 stars Reviewed 1 week ago

It was nice, neat, clean and it fit our family of 5 with no issues. The bathroom is really small and we are kinda tall people, so that was a little odd. The sleeper sofa made a big difference and came in handy.

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

The rooms were designed for comfort, especially the cozy corner sofa sleeper and the Grand Bed made exclusively for Hyatt. The only options that we have for the bathroom layout is either your choice of a tub or standup shower. Thank you for taking the time to review our hotel. More 

Pennsauken, NJ
1 review
4 of 5 stars Reviewed 1 week ago

My Wife and I enjoyed our stay at the Hotel. Pleasant Staff and Clean rooms. I would stay at the again when in the area. Decent Buffet Breakfast. Convenient to the airport. Hotel located in a Commercial Office park setting so there is limited to no outside food or shopping services but very nice hotel overall.

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

I am glad both you and your wife were comfortable and enjoyed your stay with us! We do have one restaurant within walking distance; however, we will offer shuttle service to other local restaurants as well. Thanks for your feedback and hope to see you again. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here one night while in the area over Easter weekend. We were all satisfied with the customer service and cleanliness of the hotel and room. The staff was attentive to our needs for additional blankets for the pullout bed. The airplane noise kept us up until early the next morning but the beds and pillows are comfortable. The continental... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you so much for the positive feedback. We really try to make the experience different for our guests; not necessarily with the hotel and amenities but more so by the customer service and the attention our gallery hosts give to our guests. We want you to feel like Hyatt Place Charlotte Airport/Lake Pointe is your "home away from home".... More 

Milwaukee, Wisconsin
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Only stayed here a night to catch an early flight out of airport. Slept well. No issues with noise or room. Place is located in an office park. Price was reasonable. Restaurant on other side of parking lot was convenient and good. Wasn't here long enough to get any first-hand knowledge about the staff or amenities, but I didn't see... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for your review. We are happy to hear that your stay was comfortable and convenient. The Hyatt Place Charlotte Airport/Lake Pointe strives to offer the "home away from home" experience. We hope to have the opportunity to serve you again. More 

Fletcher
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 17, 2015

Spent one night at this Hyatt before putting my daughter on an early morning flight. This hotel is good if you need to be close to the airport. There is a good bit of noise from the airport but that is to be expected due to the location. The property is nice but we had sheets and pillow cases that... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

My apologies for the condition of sheets and pillowcases. We should inspect the condition each time a room is serviced. Your feedback helps us to focus on housekeeping issues such as the one you mentioned. In regards to breakfast, it is supposed to be open and available at 6am everyday. Obviously, we did not do a good job with you... More 

Toronto, Canada
Top Contributor
70 reviews 70 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 15, 2015

Stayed 2 nights at the Hyatt over a weekend while in Charlotte for an event. Rooms are sized well - quite spacious. The sectional sofa in the living area pulls out as a bed (average, but adequate comfort). The living space includes a desk, a small counter area with a minibar sink and fridge. Wall mounted TV hangs on the... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are glad you enjoyed the room as it was designed with traveler comfort in mind. We use reviews like yours to make enhancements to service and the property when needed. I am sorry the AC/Heat was not working properly and this has been addressed. We look forward to the opportunity to serve you again in the future. More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

This is the best hotel in the area near the airport and next to Lakepointe Corporate Office Park. Michelle, Tara, Brittany all do a great job of managing this property. I work full-time in the area and all of the front desk staff, Dot and the rest of the Housekeeping Department, and the two guys who are in engineering all... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you so much for the feedback and kind words in your review! We strive to provide the best service and continually improve the guests' experience at our hotel. It is feedback like yours that helps us to enhance the positive experiences and improve upon different areas throughout the guest's hotel stay. We appreciate the loyalty and thank you for... More 

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 18, 2015

I was here for a week on a business trip, and enjoyed my stay. This hotel is about 15 min from the airport and although the hotel is a little dated, it is very clean, the rooms are very large with large L shaped couches in the living area. The breakfast is better then your basic continental breakfast of muffins... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are so thankful for your review. We focus on customer service at the hotel which creates the best experience for our guests. Value, convenience and associates that recognize and anticipate your needs make the difference. We hope to see you again! More 

delhi
Top Contributor
52 reviews 52 reviews
34 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 15, 2015

the price a little too much and the furniture dates. in the room that size not to have a working desk is not fathomable. this being the negative the postive being nice beds/ decent shower/ good restuarent right in front, and a nicely appointed breakfast. the breakfast looked fresh and clean.

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

All of our rooms should have a desk with the exception of handicapped accessible rooms which do not as they are appointed differently to accommodate special needs guests may have. It might be the case that that accessible rooms were the only option when you checked in. Nontheless, my apologies that you didn't have the desk. Thank you for your... More 

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