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Hyatt Place Charlotte Airport/Lake Pointe

#39 of 171 Hotels in Charlotte
Certificate of Excellence
3.0 of 5
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4119 South Stream Boulevard, Charlotte, NC 28217 (Formerly AmeriSuites Charlotte Coliseum)
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Hyatt Place Charlotte Airport/Lake Pointe
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Ranked #39 of 171 Hotels in Charlotte
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Daniel D Columbus, United States
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252 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, United States
Level Contributor
116 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel itself was very nice, the room in particular was spacious and modern and very comfortable. We found the staff to be very rude though, in particular the woman working at the front desk. Maybe we just caught her on a bad day, because everyone else was nice, but she started off our stay on a very negative note.... More 

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Independence, United States
5 of 5 stars Reviewed 2 days ago NEW

This Hyatt is conveniently located to Charlotte airport with complementary airport shuttle and breakfast buffet which includes a variety of fresh hot and cold selections. The standard room is like a suite with mini frig, work, lounge and sleep areas. The bed and pillows are very comfortable. Best night of sleep followed by a delicious breakfast. I noticed a lot... More 

Review collected in partnership with Hyatt Hotels

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Mays Landing, NJ
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife & I stayed here for 3 nights. It was clean, quiet & comfortable. The room was large & had a nice kitchenette, sectional sofa with pull out mattress & desk. The shower / toilet part of the bathroom was very tight on space. We had a room on the second floor at the end of the hallway so... More 

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Winston Salem, North Carolina
Level Contributor
190 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 1 week ago

I needed a hotel near the airport with a shuttle and this place fit the bill! When I arrived I was promptly checked in by a friendly staff member and recorded my car information so that I could leave it in the lot during my trip. The room was spacious, clean(ish) comfortable, with a wonderful bed! I say cleanish because... More 

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Tenafly, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was nice, even for a Hyatt Place. I'd stay here again if I were in the area. Convenience to Airport, and airport shuttle was prompt and helpful. Restaurants in the area are good, facility has easy access to highway.

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are here to make our travelers' experience convenient and welcoming and I am glad that was your impression of Hyatt Place Charlotte Airport/Lake Pointe. We are using our guests' feedback to get better at hospitality each and every day. Thank you for your business. More 

Westerville, Ohio, Usa
Level Contributor
121 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Better than any airport hotel I have stayed. I was doing business in the Charlotte, NC area and want to stay near the airport for a 5:00 AM flight. I've stayed at some airport hotels and you feel like you are on the end on the runway. The Hyatt was not like that at all. It was quiet and friendly.... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

That is so true! We are different than your "typical" airport hotel. We look more like a suburban hotel as we are situated in a tree lined business park with walking and biking trails close by. I am glad you find it convenient to stay with us and we are happy to welcome you back any time. More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We stay here every time we fly out for vacations. The staff are always friendly & very accommodating. The breakfast bar is always well supplied. The airport shuttle is A+. Big plus--Jocks & Jills restaurant is right in front. Try the nachos!

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

That is wonderful that you are loyal to Hyatt Place Charlotte Airport/Lake Pointe; I love to hear that! Our associates try to engage and interact with each guest that walks through the doors and make a memorable impact on their stay. Our goal is to be your "home away from home"! More 

Decatur, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel, was very comfortable, the staff was friendly and well informed, they answered all queries, gave us a tour, there was bus shuttle service, the room was very comfortable and pleasing to the eye, and very soothing. We will stay with Hyatt when we visit again.

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We appreciate the review and are always trying to make each guest's stay memorable. We look forward to seeing you again. More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

My husband and I found this place on our way back to FL (home) after a roadtrip to upstate NY... It was clean and offered everything that we needed. The breakfast buffet was great...it had grits...a great welcome home(back in the south), however didn't have ketchup for my husband's eggs....overall it was a great place to stay...I would recommend it...but... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Glad you enjoyed the Hot AM Kitchen Skillet breakfast! I think the quality and presentation are "top notch" in comparison to other select service hotels in the area. We appreciate the review and are thankful for guests such as yourself. More 

tequesta, florida
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed July 30, 2015

I have stayed at both Hyatt Place airport hotels which are only a mile or two apart and this, in my opinion this one is the better of the two. The hotel is right next door to a sports bar which is extremely convenient, as there are few to no restaurants in the area. The hotel is very clean, the... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thanks for your kind words and I want you to know that next week our hotel is upgrading our Wi-Fi to a fiber optic circuit which should greatly improve guest experience at the hotel. Our Hot AM Kitchen Skillet Breakfast is a great value and the presentation and selection is excellent in my opinion as well. We are glad you... More 

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