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Hyatt Place Charlotte Airport/Lake Pointe

#43 of 171 Hotels in Charlotte
Certificate of Excellence
3.0 of 5
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4119 South Stream Boulevard, Charlotte, NC 28217 (Formerly AmeriSuites Charlotte Coliseum)
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Hyatt Place Charlotte Airport/Lake Pointe
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Ranked #43 of 171 Hotels in Charlotte
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Javier H San Antonio, Texas
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212 reviews from our community

Traveler rating
    105
    69
    21
    10
    7
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47
56
14
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

What I like for the hyatt place brand is that 99% of the time you get what you expect, is like what mcdonalds try to do in their restaurants. Same big room with the super comfortable sofa, the division screen trying to make it look like a suite and the very standard size bathroom. It was clean, it was convenient... More 

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Munich, Germany
Contributor
13 reviews 13 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Driver did not tell me that there are two hyatt Place hotels in the airport area. So I got to the wrong one at nicght at 12 p.m. Took me 35 minutes to get to the right hotel. Room was ok, but Aircondition next to the bed was awfully loud so that I had to turn it off and had... More 

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Lincoln City, Oregon
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The shuttle was quick to pick us up from the airport. We were exhausted after traveling from out of the country so when we arrived and check in was a breeze and the bed was comfy it was quite the relief. Even though we only had 6 hours before we had to be back up and get back to the... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I spent one night at this hotel and I enjoyed it. The room was clean and comfortable. The staff was friendly and the bonus was they allow pets. The pet fee was an additional $75 per night. The designated pet relief area was a nice green space which was very clean. This location was a little isolated with not a... More 

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Charlottesville, United States
1 review
4 of 5 stars Reviewed 1 week ago

This was very nice hotel and the staff was wonderful. My room had a strange odor each day when I returned from being out. The AM food was pretty good and the other food selections were ok, nothing fancy.

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thanks for the feeback. Each of our rooms are inspected prior to guests checking in as that is how we check the quality and condition of our accommodations. My apologies for the issue you had regarding the odd smell in your hotel room. I will make sure to relay your comments to the housekeeping supervisor and hotel manager to stress... More 

Santa Cruz, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This room had mold growing off the window treatment (cornice). I brought it to the attention of the staff. They said it was dust that the room had been remodeled about 30 days ago. Really? Dust for that long?? Bright white drops all along the cornice edge? I DON'T THINK SO! And if it i"was" dust how horrible that it... More 

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

I am so sorry for the issues you had with the room. I am going to pass this review along to our staff so we can address anything that needs to be remedied. While the room has had work done to it, I did not see what you did for myself. Your feedback is important to us so we can... More 

Shrewsbury, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

From the second I walked in the door and was greeted by Daja I was made to feel at home and like I was family. Everyone here is very nice and go out of their way to help. I would definitely stay here again.

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thanks for the encouraging feedback! We really try to make the difference in our guests' stay by the way we treat them. I am happy you feel as if this is your "home away from home". We look forward to welcoming you again. More 

New York City, New York
Top Contributor
78 reviews 78 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really hope the manager of this property is reading this review to make him aware of the wonderful team he has. I must commend the front desk people specially Lisa and Stephanie always willing to make things happen no matter what you ask. I'm an airline employee relocating to CLT, needles to say I have been living in a... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Wow, thank you so much for your review. It is feedback like yours that makes me so proud of our team. This inspires us to do our best each and every day to make sure our guests are treated like friends and family. You made my day...We look forward to seeing you soon! More 

San Diego, California
1 review
1 of 5 stars Reviewed 3 weeks ago

they were terrible at giving service it felt like I was staying in a motel. housekeeping were annoying, when they overcharged me and I reached management, they were the worst . didn't want to work things out and recognize their overcharge I was accused and disrespected ... finally I reach out to a guest service dep. a man named Jeremy... More 

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

I am concerned that you had such an unpleasant stay and I apologize on behalf of the hotel. I would like to offer you the opportunity to come back and stay again. I will make sure that you leave the hotel feeling like you had a completely different experience and a renewed faith in Hyatt Place as a brand. . More 

Birmingham, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Had the best service ever at Hyatt Place in Charlotte, NC The bed and pillows were soooo comfy that I didn't want to get up. I would have taken them home with me if I could. Can't wait until the next trip.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

That is a wonderful comment and we are so happy you had a great experience with us. I truly believe our people make the difference. We look forward to be able to serve you again! More 

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