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Hyatt Place Charlotte Airport/Lake Pointe

#41 of 171 Hotels in Charlotte
Certificate of Excellence
3.0 of 5
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4119 South Stream Boulevard, Charlotte, NC 28217 (Formerly AmeriSuites Charlotte Coliseum)
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Hyatt Place Charlotte Airport/Lake Pointe
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Ranked #41 of 171 Hotels in Charlotte
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
Judelovetravel Clemson, South Carolina
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227 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clemson, South Carolina
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

It is a OK hyatt place hotel. The bed in my room is shaky and making a lot of noise, also the mattress is sinking in one side. I think it is not meet the standard of Hyatt I expected. They definitely need update their facilities especially the bed.

Review collected in partnership with Hyatt Hotels

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Los Angeles, California
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

I enjoyed staying at this hotel especially after travelling all day. This hotel is nestled between a lot of greenery of tress in a quiet lot just like a private park. The weather was very warm so the shady areas were a welcome site. The staff were very friendly, polite & willing to assist. The location is suitable, close to... More 

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Columbia, United States
1 review
4 of 5 stars Reviewed 1 week ago

Clean hotel in a great location. Nice options for food and drink in a relaxed setting. Staff was very friendly and rooms were large and clean. I will stay there again on my next trip to Charlotte in July.

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Smithfield, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel property on business to attend some company meetings. We had corporate rate that been set up, yet I was charged the regular rate. I brought this to the attention of the staff and was eventually advised that nothing could be done. Completely unacceptable.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We do set up both group and individual corporate rates at the hotel with specific conditions on the accessibility and availability of the rate. I don't know the particular details of your situation so it is hard to say why you weren't able to get the rate but am sorry to hear you weren't satisfied with the outcome. We appreciate... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel if you want a quiet interlude. The staff goes out of their way to make sure you are happy. Our room was clean and I appreciated this because this is not the norm with all hotels. The breakfast was delicious as well. Stay at this Hyatt Place if you want a trouble-free hotel.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Our greatest attribute is our associates. The people make the difference! There are many hotels to choose from but it is more challenging to find a staff that cares and makes the experience memorable for our guests. We are thankful you stayed and reviewed our hotel. More 

United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here once before with my wife for a pleasure trip and the second time for business. The staff, service, quality of rooms and beds, cleanliness, and food quality is excellent. I will always choose the Hyatt Place as my first choice.

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

The hotel has a nice blend of both business and leisure amenities. Hyatt Place as a brand was designed to make the transition from work to play seamless. We appreciate your feedback. More 

Tulsa, Oklahoma
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have never have stayed near an airport and didn't hear a single airplane scream by. The hotel is tucked amid a green belt of trees with a restaurant nearby. The self-serve breakfast was outstanding and was open til 10am. Daily newspapers available and multiple shuttles to and from the airport made our stay a most pleasant one. While I... More 

Was this review helpful? Yes 1
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

It is unfortunate that the air conditioner wasn't working properly but I'm so glad to hear the issue was resolved promptly. We are different from other airport hotels in that we are located in a peaceful office park which is tree lined and quiet. We are pleased to hear that you noticed we offer both the convenience of being close... More 

St. Augustine, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Came for business and to see some friends. Good location. Only took 15 minutes to get downtown. Close to restaurants and a Jocks and Jills was within walking distance. Room was clean and very spacious. Enjoyed it and would come back.

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

The hotel location does make it convenient for travelers and we appreciate that you took the time to review our hotel. The associates take pride in the hotel and it's condition. We are glad to hear their efforts are getting noticed. Thank you for staying with us and we hope to welcome you back soon. More 

Christiansburg, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

Great location for flying out of Charlotte airport. Very clean hotel and friendly staff. Breakfast was good and had good variety. Also we were able to leave car at hotel and take shuttle to and from airport which was very convenient for us. Would choose this hotel again if flying out of airport.

Review collected in partnership with Hyatt Hotels

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Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thanks for the review! I am glad that you were happy with the friendly staff and the different amenities that Hyatt Place Charlotte Airport/Lake Pointe has to offer. We look forward to seeing you again. More 

abbeville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

After staying at this Hyatt Place several times, I felt comfortable inviting my entire family group to stay there for the long holiday weekend. I expected a great stay, and that is what we got. Always a pleasure. Convenient location.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are so happy to hear that you trusted us to host your family and you are welcome back any time! Thanks for the review and we appreciate your business. More 

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