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All 170 Charlotte hotels

Hyatt Place Charlotte Airport/Lake Pointe

3.0 of 5 Hotel   |   4119 South Stream Boulevard, Charlotte, NC 28217 (Formerly AmeriSuites Charlotte Coliseum) (Eagle Lake)
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84%
Ranked #34 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
is_martin Johnson City, TN
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175 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johnson City, TN
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Enjoyed a wonderful weekend for our Anniversary at the Hyatt Place Charlotte Airport/Lake Pointe. The room was very spacious and clean, nice size TV, and a comfortable bed. We were even impressed with the breakfast hot fresh cooked bagel sandwiches. It was a great quiet location with many of the attractions and eateries within a 10 minute drive.

Was this review helpful? Yes 1
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are so glad you took the time to review our hotel. Your comments about the amenities and design of the room are important to us as we consider all feedback beneficial. We look forward to seeing you again and happy belated anniversary! More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

Our bed was nice and the tv was large enough from the bed and seating area. But our room had a large wrinkle of carpet probably 9 feet long in front of bed between bathroom and at night time, in the dark, it was a dripping hazard. Breakfast is okay- but a cold breakfast. Most hotels are doing warm breakfast... More

Was this review helpful? Yes
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for your feedback as we appreciate you taking the time to review the hotel. We are glad you enjoyed the room design; however, it was unfortunate that the carpet was not up to Hyatt standards. We will address your concerns and I would like to apologize on behalf of the hotel for this. We do offer a complimentary... More

Princeton, West Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Booked this hotel last minute based on trip advisor reviews. We were going to Carowinds and also planned to spend some time in Charlotte, NC. I've booked many hotels in the immediate vicinity of amusement parks and for the most part been very unhappy with those lodgings. So now I look for hotels about 10 miles away because I've found... More

Was this review helpful? Yes 2
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We appreciate the glowing review and we look forward to welcoming you back to the hotel! We are just 10 minutes from Carowinds Amusement Park...Thanks for taking the time to review Hyatt Place Charlotte Airport/Lake Pointe, More

Jasper, Georgia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 18, 2014

The nice thing about staying at a Hyatt Place is that you basically know what to expect when you get there. The rooms were spacious and clean and the two Brittany's working at the front desk were superb. We had an issue with a noisy air conditioner that had a mind of its own. We had turned it down before... More

Was this review helpful? Yes 2
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are so glad you shared a moment with some of our associates. My apologies for the noisy air conditioner. With feedback like yours we are able to continually improve the guest experience by addressing concerns mentioned in reviews. More

Austin, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 3, 2014

Nice hotel.....I have stayed in a number Hyatt Place hotels...nice and consistent. Service was good, price affordable. About 3 blocks from the convention center and NASCAR Hall of Fame. Parking was a challenge, but a public lot is next door and less expensive.

Was this review helpful? Yes 2
Sebring, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2014

I left a bad hotel and came here at the spur of the moment - the minute I walked in I was treated like a king. My family enjoyed it and didn't want to leave. One of the most memorable moments was went I went to buy a margarita for my wife and the bar tender said that they didn't... More

Was this review helpful? Yes 3
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for your review as we appreciate feedback from our guests. I am happy to hear that you shared a moment with one of our associates as we strive for purposeful service at Hyatt Place Charlotte City Park. We look forward to hosting you again if your travels should bring you back to Charlotte, NC in the future. More

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 22, 2014

I was pleased with my stay here. The room was large, clean and comfortable. The mini kitchenette added a nice touch. The hotel should invest in new irons and bell service, Complimentary breakfast was very nice.The location was convenient to the places I was visiting. I'd stay here again. Free Wi-Fi is always a plus.

Was this review helpful? Yes 3
Nina S, General Manager at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you so much for staying at the hotel as we appreciate both your business and feedback. Part of our daily housekeeping routine is to check items in each room for any necessary replacements or repairs. Once again thank you for taking the time to write a review and we look forward to seeing you again. More

Bradford UK
Top Contributor
55 reviews 55 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 19, 2014

I've had several stays at hotel, all have been very good with no real issues. It's clear that some of the rooms have been refurbished recently. The rooms are of a good size, clean and comfortable. The aircon in each room can be noisy so take ear plugs or cool it way down and then turn it off. Breakfasts are... More

Was this review helpful? Yes 1
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for your feedback and we appreciate the review. We have updated all of our guest room bathrooms and we are glad to hear that you like the rooms. My apologies for any inconvenience that you may have experienced with noise from the air conditioner. Please know that we are always willing to change your room to find a... More

Singapore, null, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 5, 2014

Pull into this hotel on 4 Jul. The room rates were very reasonable. Large guest rooms with all the amenities with huge TV, clean and soft king-sized bed, good shower, large couch, in-room pantry and study corner. The staff was very friendly and personable too.

Was this review helpful? Yes 3
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are glad that you enjoyed the amenities that have become signature to the Hyatt Place Brand. We appreciate the review and we thank you for the feedback. We look forward to the opportunity to serve you once again should you return to Charlotte. More

Jupiter, Florida
Top Contributor
85 reviews 85 reviews
56 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed June 25, 2014

1. I booked a king, I get there, "all we have is doubles". 2. I get to the room, there is used soap and a pile of dirty towels and clearly someone sat on one of the double beds. 3. Too tired to move rooms I got a $20 discount. 4. 1st floor room you hear the lobby MUZAK all... More

Was this review helpful? Yes 2
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

We are so sorry that you had a bad experience at the hotel and I understand how that must have made you feel. From the room type not being available at check in to the cold coffee in the morning; it sounds as if things did not go well. These comments were shared with the team and we are continually... More

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Additional Information about Hyatt Place Charlotte Airport/Lake Pointe

Address: 4119 South Stream Boulevard, Charlotte, NC 28217 (Formerly AmeriSuites Charlotte Coliseum)
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Charlotte Airport/Lake Pointe 3*
Number of rooms: 122
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Also Known As:
Hyatt Place Charlotte City Park Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt Place

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