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Suburban Extended Stay Charlotte-Pineville

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10225 Feldfarm Lane, Charlotte, NC 28210
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Suburban Extended Stay Charlotte-Pineville
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Suburban Extended Stay Charlotte-Pineville
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43 Reviews from our TripAdvisor Community

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Traveler rating
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    13
    5
    6
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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    (43)
  • Mar-May only
    (10)
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    (23)
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Silver Spring, PA
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 9, 2014

I have stayed at this property several times before. I am starting to think that maybe I should fine a new favorite in the area. I have asked a couple of times for a late check out only to be told that my room has a reservation coming in. I noticed that the property maybe be 75% vacant but MY... More 

Was this review helpful? Yes 2
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Extended Stay SE. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your request for a late departure on your recent visit using your complimentary choice privilege voucher. I have shared your feedback with my front... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 26, 2014

Checked in due to apartment being renovated and specifically asked if they had working internet as I had business I had to attend to that day and was told yes. When I went to room I sat up computer and tried to get working and internet was down. Tried for 20 minutes and then called desk. Was told to just... More 

Was this review helpful? Yes 1
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Extended Stay SE. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your concerns about the internet/Wi-fi. I have shared your feedback with my front desk team to ensure we handle these types of situations differently... More 

Chatsworth, California, United States
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed September 18, 2014

If at all possible, try to avoid this place. Rooms are OK-ish and they have 2 variations. A queen room and double queen which is a lot larger but also more expensive. For the price of the larger one you can stay somewhere nicer close to this place. I stayed here for a couple of weeks - 3 nights a... More 

Was this review helpful? Yes 1
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would also like to remind you, that you haggled my front desk staff and tried to shake them down on pricing. Eventually you were transferred to me and I advised you to provide you a deeply discounted rate which you are... More 

Black Mountain, North Carolina
Level Contributor
5 reviews
2 of 5 stars Reviewed September 15, 2014

I had a prepaid online reservation at this hotel, but when I arrived to check in, the desk agent said it was not prepaid and charged my card. I had to show him my receipt on my phone in order for him to reverse the charge. These days with the number of hotel reservations that are paid in advance through... More 

Was this review helpful? Yes
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Lumberton, North Carolina, United States
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 3, 2014

Stayed here for our annual anniversary trip. The room was small, but didn't bother me at all. My issue was that we were put in a room on the 1st floor directly below a room that was being remodeled. The contractors started banging and drilling at around 5am. Definitely not the time I want to he awoken during a vacation.... More 

Was this review helpful? Yes
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Greensboro, North Carolina
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 11, 2014

Not sure what other people expect, but I found the room to be clean and very well appointed for the price. I had a bit of trouble finding it, but that was my fault. The bed was comfortable, the kitchen area clean, and the bathroom was clean as well. It had everything I needed. It was a quiet Saturday night... More 

Was this review helpful? Yes 1
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Wadesboro, North Carolina
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 4, 2014

I stayed at this hotel during Valentine's Day weekend. The staff was friendly. The room was fairly small compared to other hotel rooms I've stayed in. The room came with dishes which was convenient. The location was fairly convenient too. There is a well known buffet within walking distance from the hotel (right across the street), Food Lion is about... More 

Was this review helpful? Yes
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Dear Guest, We here at the Suburban Extended Stay Hotel would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I would like to take this opportunity to personally apologize about... More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 28, 2014

We were traveling to Savannah and looking for a comfortable and clean, but no frills, place to stay in Charlotte. It can be tough to find rooms with two queens (we have two daughters) in lower-priced hotels, so we chose this one for that reason. Also, it had good reviews from others. We were disappointed. There were empty alcohol containers... More 

Was this review helpful? Yes 1
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

asheville
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 16, 2014

The front desk folks were very kind but the overall stay was a bit of a nightmare. My wife and I showed up around 10:30 or so to get a few hours sleep before an early flight out of Charlotte. The place seamed as though it was rented out to a bunch of prom revelers. It was loud the entire... More 

Was this review helpful? Yes 1
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Extended Stay SE. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the morning noise, as we strive to achieve the best possible experience for all of our guests, there are certain things that at times... More 

Cocoa Beach, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 5, 2014

If you are looking for value, being able to cook in your room reduces your cost and with a Food Lion right around the corner from the hotel, there is little reason not to cook in. That being said, the location of this hotel is decent and there are some good restaurants close by if you prefer. We book our... More 

Was this review helpful? Yes
Jay K, General Manager at Suburban Extended Stay Charlotte-Pineville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

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