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Country Inn & Suites By Carlson, Charlotte - I-85 Airport

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2541 Little Rock Rd., Charlotte, NC 28214
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1 room 1 guest
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Country Inn & Suites By Carlson, Charlotte - I-85 Airport
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312 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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TALLAHASSEE, FL
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This is a two story complex WITHOUT an elevator. Yes, I'm serious. I set this place up prepaid so there wasn't much I could do when the hotel clerk replied to my inquiry as to where was the elevator; "We don't have one". So, in amazement we slogged our luggage up the stairs to our room. When I went to... More 

Was this review helpful? Yes 1
dwade2015, Front Office Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

I sincerely apologize that your recent stay was such a terrible experience.Our hotel is going to begin installation of a elevator on Oct 1 and this is something we are excited to finally be able to offer our guests. This hotel is under new management and ownership. The goal this year is to renovate this hotel to be able to... More 

Madrid, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The hotel room was filthy, the bathroom was dirty full of hairs from previous guests, there was garbage from previous guests in the room, it was a terrible experience, the first time we have that problem at a Country Inn, it was really a shame.

Was this review helpful? Yes 1
dwade2015, Front Office Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Thank you for taking time out of your day for reviewing our hotel. We appreciate all feedback. I sincerely apologize for your recent stay. It is never our desire to have a guest with an unpleasant experience. Please feel free to contact me at the hotel. I would like to talk to you more about your stay. Duane (Front Office... More 

Miami Beach, Florida
Level Contributor
141 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is just an average hotel in many ways, however, it is only 2 minutes from the airport. They have 2 shuttles that will run you anywhere nearby. Nice pool, good breakfast, Wifi, business center with a printer, and spacious, (if dated and worn) rooms, make this place (especially for the price) above average. Every employee we encountered was very... More 

Was this review helpful? Yes
dwade2015, Front Office Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

We are so honored by your genuine review. Glad to know your stay made that kind of impression on you. We look forward to having you as our guest again the next time you're in Charlotte. More 

league city, tx, United States
Level Contributor
8 reviews
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay here. The room was clean and the staff friendly. The breakfast was a cut above the usual hotel breakfast. They had coffee, fruit, and cookies available all day. It was certainly a good value.

Was this review helpful? Yes
dwade2015, Front Office Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

We appreciate your review. It makes our day to see satisfied guests. We anticipate having you again one day. More 

Lawrenceville, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

What I saw of this place was NOT renovated, and it was nasty. Staff was unfriendly, there is no elevator to the 2nd floor, just a narrow dark stairway. Trash bags were piled up right outside one of the side doors. Huge water stains on the ceiling tiles in the hallway. Wallpaper coming off the wall in the bathroom. What... More 

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

We appreciate you taking the time share your experience. We regret that the condition of the hotel and the service you received from the staff were disappointing, and we are working diligently on these areas in order to improve the satisfaction of our future guests. We are currently taking the steps necessary to improve the quality of our facility, improve... More 

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