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Country Inn & Suites By Carlson, Charlotte - I-85 Airport

2.5 of 5 2541 Little Rock Rd., Charlotte, NC 28214
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Country Inn & Suites By Carlson, Charlotte - I-85 Airport
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Country Inn & Suites By Carlson, Charlotte - I-85 Airport
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218 reviews from our community

Traveler rating
    28
    46
    57
    36
    51
See reviews for
59
38
24
52
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars NEW

the front desk staff is disinterested in helping with anything and unprofessional. Stayed here because most other hotels were booked, I live in hotels about 6 months out of the year for business travel and stay at quite a few Country Inns and Suites, this place is run down, smells of heavy disinfectant, has dirty old worn carpet and is... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the front desk staff and for the condition of the hotel during your stay, in regards to the smell, carpet and rundown appearance. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements... More 

Grand Rapids, Michigan
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

A very filthy place. Carpets very worn and dirty. Bathtub bottom stained. Doors kicked in. I pulled back the sheets and they were stained and had black little things in them (bed bugs?). We refused to stay here. Went back to the airport to wait out our 12 hour delay.

Was this review helpful? Yes 1
acollins6836, Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Dear ladyjane550, We at the Country Inn & Suites would like to apologize for the hotel not presently being up to the standards you expect and deserve of the Country Inn brand. We are currently undergoing a complete renovation to correct all of the problems you encountered during your stay. The next step of the renovation is replacing the carpeting... More 

Charleston, South Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place have very unprofessional people at the front desk. My friend and i checked room for 5 days. There was fridge in my friends room, so we went for grocery to get our food. When i checked in my room there was no fridge. So i called front desk to say them my problem about not having a fridge.... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the lack of refrigerator in your room and also for the disappointing service you received from the staff. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

Charlotte, North Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel was ok. The carpets, hallways, walls, rooms, etc. were completely disgusting. I used priceline to book a room for one night due to a layover in Charlotte that was out of my control. The room was $70 bucks but the priceline comparison was too many credible hotels that I have stayed at many times. This was NOT A... More 

Was this review helpful? Yes 3
acollins6836, Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Molly W, We at the Country Inn & Suites Charlotte Airport would like to apologize for the issues you experienced during your recent stay with us. We are currently undergoing a full renovation at the property that will address these issues concerning the hotels condition. Thank you for your kind words regarding the hotels staff. They work very hard, and... More 

STL
Contributor
13 reviews 13 reviews
9 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Had been sent here on 2/12/15 as the flights got all botched up and was unable to make a connecting flight. While I appreciate the fact US Airways paid for the room, I have to wonder if whoever selects this hotel has actually seen it. I was in Room 154 and when you enter the first floor corridor, there's an... More 

Was this review helpful? Yes 3
acollins6836, Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

We apologize for the issues you experienced with your recent stay with us at the Country Inn & Suites Charlotte Airport. We are currently in the process of completely renovating the entire hotel, and are confident that these issues will all be addressed in short order. In the coming weeks, we will be replacing the carpet in the hotel, just... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stay at Country Inn and Suites whenever we have the chance. This location gives all the other wonderful locations a bad name. The bathroom is like a closet. They say the beds are queen but feel more like a double. Will not stay here again

Was this review helpful? Yes 2
acollins6836, Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Evan K, We apologize that your recent experience at the Country Inn & Suites Charlotte Airport was not up to the standards you expect of the Country Inn Brand. This property is now under new ownership, and a full renovation is currently under way to bring the hotel up to a level you expect and deserve. Thank you for being... More 

North Hampton
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

US Airways sent us there after botching a connection to Boston. The facility is dirty, uncomfortable, lacks elevators, relies on unsafe stairs to the second floor, and smells of old age. We lasted about five hours and returned to the airport on the shuttle. What kind airline sends elderly passengers with heavy bags to this less than one star motel?

Was this review helpful? Yes 2
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations. More 

Senior Contributor
31 reviews 31 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel offers decent value at bargain rates. I tried to find an inexpensive hotel near the airport for basically a few hours arriving close to midnight. The first welcome surprise was that the shuttle was dispatched within minutes after I called them and it took me just about 15 minutes to get to the hotel. The room was clean... More 

Was this review helpful? Yes 1
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Additional Information about Country Inn & Suites By Carlson, Charlotte - I-85 Airport

Address: 2541 Little Rock Rd., Charlotte, NC 28214
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Charlotte - I-85 Airport 2.5*
Number of rooms: 119
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Also Known As:
Country Inn And Suites By Carlson, Charlotte - i-85 Airport
Country Inn & Suites By Carlson, Charlotte - i-85 Airport Hotel Charlotte
Country Inn Charlotte
Charlotte Country Inn

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