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Country Inn & Suites By Carlson, Charlotte - I-85 Airport

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2541 Little Rock Rd., Charlotte, NC 28214
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Country Inn & Suites By Carlson, Charlotte - I-85 Airport
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Country Inn & Suites By Carlson, Charlotte - I-85 Airport
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236 reviews from our community

Traveler rating
    31
    49
    62
    40
    54
See reviews for
66
40
26
57
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Richmond, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

After a delayed flight, we looked forward to settling into our room for some sleep. The bathroom was not up to the usual country inns level. There was peeling paint on the door, a piece of black duct tape to repair a hole in the plastic insert in the shower, and an eighth inch of dust on the fan. The... More 

Was this review helpful? Yes
Tara_GeneralManager, General Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Dear Jeffery G, Thank you for taking the time to review your recent stay with us. I was happy to read you liked our new lobby & dining area. My apologies however for the quality and cleanliness concerns you expressed regarding your room. We are undergoing renovations right now to bring the hotel current. In regards to cleanliness we are... More 

Cartersville, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

From the nasty stain on the chair(I'm not going to say what I think it was😳) to the PUBIC HAIR in my coffee cup to the housekeeper SMOKING in our room this was BY FAR the worst hotel I've ever stayed at!!!! I'm not usually a review writer but I had to write to warn people. The staff at the... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, in regards to the room cleanliness and housekeeping service. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

Freeport, Grand Bahama Island
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My flight was cancelled and I was accommodated at this location. The courtesy shuttle arrived in short order and the driver was very courteous, friendly and added some humor to make the cancellation more palatable. The hotel staff was not only genuine but made checking in the middle of night the best experience. Being a distressed passenger is not the... More 

Was this review helpful? Yes
Tara_GeneralManager, General Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Dear Globalemprise, Thank you so much for your positive feedback!! Although we don't wish sudden flight changes on anyone, we are happy to read we were able to make the situation better for you! Thank you for supporting our fundraiser for St Jude and we will look forward to seeing you again the next time you find yourself in our... More 

Huron, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been to Country Inn & Suites properties before and was impressed. This one was okay, but did not quite meet previous expectations. The room could have been cleaner. Lots of soap scum in the tub area, but the sleeping area was pretty good. The outdoor pool appeared to be open, but, though the water was clear, there was... More 

Was this review helpful? Yes
Tara_GeneralManager, General Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Dear eemctee, Thank you for your feedback on your recent stay with us. I apologize for the missing items and cleanliness issues you mentioned we are under new management and are working with the team to retrain everyone to the Country Inn & Suites Brand Standards. In regards to our outdoor pool it will not be opened until mid May,... More 

New York City, New York
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

My flight cancelled and I was re accommodated to this location. Van driver gave all women in the van a warning not to Leave hotel and walk anywhere at night as its a dangerous area. Rooms are somewhat clean. Air conditioning unit runs off and on all night long. My room was missing iron and hairdryer. Housekeeping was unavailable so... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Please accept our sincere apologies for the disappointments you experienced during your stay. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience.... More 

Tegucigalpa, Honduras
Top Contributor
369 reviews 369 reviews
135 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed 1 week ago

For my business needs it was just ok. A little but run down. But I was in late and out early, so it served its purpose. The hallway carpets are new. The carpets in my room were worn out in high traffic area. Lounge sofa had stains. The tub room had stains and peeling paint. The rest of the room... More 

Was this review helpful? Yes
Tara_GeneralManager, General Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Dear ORD-TGU, Thank you for taking the time to give us your feedback AND take pictures. We are in the process of a full renovation that will address many of the issues you have listed. Thank you again and I hope you will give us another try in the future. Yours in Hospitality, More 

southern VA, USA
Top Contributor
52 reviews 52 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent two nights sat this inn. Desk staff is pleasant and they bake cookies! The rooms are nicely appointed and beds are excellent. Bathroom light/fan is on an annoying timer system and the bathrooms really should be up dated a bit. Breakfast was good, included the usual plus waffles and hot eggs/potatoes/meat as well. The pool wasn't open yet,... More 

Was this review helpful? Yes
Tara_GeneralManager, General Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Dear Dennis I, Thank you so much for your positive review!! We were very happy to read you enjoyed your stay. Please stay with us again on your next trip to Charlotte! Yours in Hospitality, More 

South Charleston, West Virginia
Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I don't know why there's bad reviews. My family and friends stayed here last night. The front desk service was extra friendly and helpful. Our rooms were clean and comfortable. The area didn't seem to be bad like other reviews I've read. The bed was comfotable nice flat screen tv's clean etc. Low flying planes overhead due to close proximity... More 

Was this review helpful? Yes
Tara_GeneralManager, General Manager at Country Inn & Suites By Carlson, Charlotte - I-85 Airport, responded to this review

Dear Brian C, Thank you so much for your complimentary review. I have shared it with my staff and although we use all feedback to grow as a team it is a pleasure when we get comments like yours. Thank you again and can't wait to have you back on your next trip to Charlotte NC! Yours in Hospitality, More 

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