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All 170 Charlotte hotels

Hilton Garden Inn Charlotte/Ayrsley

3.0 of 5 Hotel   |   1920 Ayrsley Town Blvd, Charlotte, NC 28273
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Ranked #24 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Caroline H Charlotte, United States
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230 reviews from our community

Traveler rating
    126
    70
    21
    7
    6
See reviews for
51
36
10
114
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Charlotte, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I felt very comfortable and safe staying there by myself. Everyone was extremely nice and helpful. The room was very comfortable and clean. It was close in driving distance to the places that I needed to get to.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Thank you for your review! We are so proud of our location, staff, and the service they provide and I want to thank you for recognizing them. This property is quite secure with 24 hour staffing inside and an external security service for the surrounding area. We want to make sure all of our guests know that You Can Count... More 

charlotte, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a very nice Hotel. Very close to the interstate. The rooms were very nice and clean. The staff was very nice and helpful. The food was very good. Overall very pleased with my stay here. Would stay here again and would recommend this hotel to friends, family or any other business looking for a place to hold a... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

We love our Christmas parties!!! Everyone from our sales department to food and beverage loves this time of year. It is a terrific opportunity to team up with local companies and really help finish the year off right. Thank you for your business and your feedback. We hope to see you and your company back in 2015!! More 

pinehurst, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After a long day of travel and a late arrival Marta was the perfect host, very helpful and friendly. Thanks again. I travel a lot for business and really appreciate good customer service. The location was perfect for us as we arrived very late Saturday night at the airport. Recommended places to eat, especially Harry's Sunday morning were appreciated. Thanks... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Thank you for your review and recognizing my front desk crew! We believe location is important when making your travel plans but service is key. A warm smile and good recommendations can make all the difference. Thank you for your business and taking the time to identify good service when you experience it! More 

Windsor, Ct, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

When I arrived I asked for a breakfast voucher, seeing I am a silver member the hotel does not do this for this level of rewards. I travel a lot for business and I count on the fact I can get a nice breakfast. This will affect my travel decisions going forward.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Thank you for taking a moment to share your experience. The perks for our HHonors tiers is actually set by Hilton HHonors program and the consistent message you received from my staff is correct. I am not aware of any of our brands that offer breakfast as an amenity for Silver HHonors status. We do have several rate options that... More 

Orlando, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed one night on our way to North Carolina from Florida. This hotel is wonderful. Very nice lobby, nice bar area. Surrounded by great restaurants and shops. Really neat area - would of stayed longer if we had time. Great staff!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Thank you for stopping with us on your way to NC. I lived in Orlando and I know how I-4 and I-95 can really take it out of you. I am happy to hear we were able to provide a short reprieve and we appreciate your business and recognizing our location with this review. We look forward to your next... More 

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Checked in on a Monday morning and stayed 5 days. Check in was quick and painless and the room was clean which was a change from the last hotel I was at. The room was large and there was no noise from the rooms above or beside me thankfully. I had breakfast 3 mornings and each morning it was very... More 

Was this review helpful? Yes 1
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Thanks for spreading the good word about our hotel! We look forward to hosting you and your family in the future! More 

Charlotte, North Carolina
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My hubby and I decided to stay local and try this part of town. I selected this hotel because of the location and the fact that they had room service. The location is great! There are shops, restaurants and even a movie theater in walking distance. Check in was easy and the staff seemed friendly. We had a nice room... More 

Was this review helpful? Yes 1
Daniel M, Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Thank you very much for taking the time to review our property. Your input and feedback is vitally important to us. We always strive to exceed the expectations of our guests. Our staff members take their roles in our industry very seriously and try, every day, to provide exceptional guest service. We are glad to hear that you found our... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Staff was exceptionally helpful and the location was very clean. Our only problem was a delay was in an extended check-out process but that was due to the front desk personnel giving extra help to another customer. The pool was warm and the hot tub was very hot! The workout center was well-equipped as well.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Thank you so much for your positive feedback about our service, cleanliness, and amenities! Your experience serves to strengthen our 'guest first' culture and we hope to be able to serve you again in the future. Thank you for your time and your business! More 

charolette, United States
1 review
2 of 5 stars Reviewed November 13, 2014

My experience with this stay was very much unsatisfactory. When I first check in, I had a room that had a terrible view. After getting my room changed, I then walked into a room that had dirty linen on bed and bathroom had a terrible stench of urine.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Dear Pamela R, I sincerely apologize for the issues you had during your recent stay with us. Rest assured that all of this has been addressed with all of my staff to make sure that no other guests have the same experience as you. Again, I apologize for the experience that you had and hope you'll give us another chance... More 

North Carolina
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 10, 2014

Picked this hotel for a variety of reasons... price, value, walkable decent restaurants, located near outlets. I went for a quick trip to visit a friend and knew we wouldn't be in the room much - shopping, dinner then calling it a night. Overall, it worked but the room felt very utilitarian... and bathroom was a bit dirty. The obvious... More 

Was this review helpful? Yes
Daniel M, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review

Thank you for your recent feedback and I am sorry the cleanliness of the bathroom was not up to standard. Your comments have been communicated with my housekeeping staff to better address the issues you mentioned. Our goal as a hotel is to be "the place" you want to stay while visiting Charlotte and not "just ok". We take your... More 

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Additional Information about Hilton Garden Inn Charlotte/Ayrsley

Address: 1920 Ayrsley Town Blvd, Charlotte, NC 28273
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Charlotte/Ayrsley 3*
Number of rooms: 120
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Also Known As:
Hilton Garden Inn Charlotte/Ayrsley Hotel Charlotte
Hotel Style:
#2 Romantic Hotel in Charlotte
#20 Business Hotel in Charlotte
#27 Family Hotel in Charlotte

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