I was a bit apprehensive to stay here after reading the reviews, and I contacted the manager with my concerns. As a result, the staff went far above and beyond to make my stay - which was to rest before and after one day surgery - comfortable. Not only was my request honored for a quiet room location, but they...
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Kind of a funky concept. I have never really liked the soap dispenser concept in the shower so that is not great. Room nice, bed comfortable, great TV and LOVED that the blinds are easy and make the room dark.
However - the hall noise is awful You can hear every word people say. Doors shutting sound like a canon...
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Dear NCPete,
Thanks for your candid and positive feedback! Our talent works hard to provide unparalled service to our guests and your comments help fuel the fire! I accept that some of the "nuances" associated with this brand don't appeal to all takers, though I appreciate the kind manner in which you shared your thoughts. We will take a good...
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Another hotel in W Hotel group of Starwood, it appears the Aloft is a scaled down experience from the W Hotels (see previous review). The hotel is part of the Epicenter which means it is in the center of downtown and close to lots of dining options.
The hotel has a very contemporary vibe (something I enjoy). The lounge was...
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Dear Tom F.,
I am appreciative of your candid feedback regarding your stay at Aloft Charlotte Uptown at the EpiCentre. After learning of your background relative to travel critiques, our talent is even more proud that you consider us to be a "front-runner" in comparison to other great places that you have written about. Our Talent works hard at their...
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The hotel itself is reasonably nice - central, clean and well kept, reasonably priced, and allows dogs. The staff is really friendly too. We had some problems during our trip though - I can't fault the hotel but I wouldn't stay here again. First off, the parking is a public garage which was too low for our roof carrier. We...
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Dear rcktMAN,
I am so glad to hear that the service within our control was appreciated; primarily relative to cleanliness and friendliness. On the flip side, I am so sorry to hear of the challenges that you encountered with the roof-top car carrier and next-door impromptu singers! Our "hip" location and hotel invites a celebratory crowd at times; I apologize...
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Aloft is a great value hotel right in EpiCenter—an area full of restaurants and entertainment in the center of Charlotte. Aloft is a comfortable, clean, and conveniently located 3-star hotel. The staff is friendly. The room was spacious and bed was quite comfortable. The bathroom/shower were also clean. The only weird thing was that the sliding door to the bathroom...
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Dear HappyTraveler113,
WOW, thanks for the very gracious comments pertaining to your recent stay with us! I am happy to share your feedback with our team...it will be a tremendous "shot in the arm". I believe that "success begets success" and such praise will result, I'm sure, in a strong talent striving to do even better. Hopefully we'll have another...
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Stayed here on business an was impressed with the hotel, personnel, amenities. Located right on the downtown mall with good restaurants and shopping. There is no in house restaurant but plenty of choices right there. The room was like any other Aloft room I've stayed in. Not huge but comfortable. The cardio room was the best I've seen with new...
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I really enjoyed my one night stay at the Aloft hotel in Charlotte epicenter. It was close to restaurants and Whiskey River (the purpose of our stay was to visit this bar owned by NASCAR's most popular driver, Dale Earnhardt Jr). It was a funky, modern hotel with a hip vibe. I loved it. Our room was small, but very...
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To begin with, parking is terrible. You had to pay to park, and it took forever to find a spot, we went around and around looking for a space. Once we found a space we had to go up stairs and then an elevator - it was not easy getting to the lobby of the hotel. When we got into...
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Dear LindseyB,
Please accept my sincere apology for the challenges you encountered during your stay. I have used your feedback to coach the necessary departments and am confident that our strong talent will make the appropriate improvements to their performance. As for the noise, I wish there was more that could be done, but our "center-of-it-al" location creates a great...
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Ok, I read the reviews before I stayed and was actually a little aprehensive. But, I didn't find any issues at all with this hotel. I will say that I stayed on a Monday night so it may not have been as busy at the EpiCenter as it would be on a weekend but there were no noise issues at...
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Dear Ashevillelyn,
I am grateful for the very positive feedback you provided regarding your stay with us. I am impressed by your perspective of what one should expect and candidly, not expect of a hot location such as ours. Our team works hard to be worthy of such praise and when we make an impact such as you report we...
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This ALoft is a nice hotel. Clean, modern and a great location. However - if you need to sleep before 3AM - DO NOT STAY AT THIS HOTEL. There are Bars and Nightclubs just below and beside the Hotel that pump out LOAD music until 2 AM OR later EVERY night of the week. The music isn't bad - just...
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Dear Jaybuck411,
Let me start by thanking you for the favorable comments regarding the parts of your stay that we have control over. The "nice and clean" portion of your comments are appreciated. As for the noise...I am sorry that the goings-on outside in the EpiCentre affected your otherwise positive experience. There are times and seasons when the commotion is...
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