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Hyatt Place Charlotte/Arrowood

3.0 of 5 7900 Forest Point Boulevard, Charlotte, NC 28273
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Certificate of Excellence 2014
Hyatt Place Charlotte/Arrowood
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Hyatt Place Charlotte/Arrowood
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189 reviews from our community

Traveler rating
    103
    51
    19
    9
    7
See reviews for
72
27
6
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Savannah, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed one night, service from front desk was second to none, everyone was so nice and helpful. Room was large and clean with lots of outlets, breakfast was hot with large variety of items, conveniently located to I-77 and Carowinds. Best hotel I've stayed in for a long time AND inexpensive.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago

Great breakfast. If you need anything special ask Shamir or Rachel and they will take care of it. Rooms are clean and quite. Beds are great - very comfy. I plan to stay here again when I return to Charlotte. Great location - lots of fun and food nearby.

Was this review helpful? Yes
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear Paul R Thank you for taking time to share your feedback. I will be sure to share your accolades with the team. We appreciate your loyalty and look forward to seeing you again soon! -Lisa Ganzzermiller General Manager More

Carlisle, Pennsylvania
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed 1 night here and desk personnel were great. Easy access off I-77 exit 3. Checked in and desk person gave keys and when we got to room, key would not work. Got ahold of maintenance who opened door and saw someone else was in that room. So went back down to desk and clerk inadvertently wrote wrong room number... More

Was this review helpful? Yes
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear Dave-Habu, Thank you for taking time to give us feedback and I am delighted you enjoyed your stay. I am, however, sorry you were inconvenienced because of our error when writing the room number down. It seems like the team did a great job taking extra steps to make amends. Thank you for your loyalty and we hope to... More

Nashville, Tennessee
Top Contributor
229 reviews 229 reviews
190 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed September 19, 2014

Hotel was fine...gym equipment a bit rickety (the bike)...but it worked and the TVs worked. Not much around restaurant wise - a Ruby Tuesday is about it. Lots within 5 miles. Very easy to get to the south side of town from here. I'd stay here again. It's cheaper than the other Hyatt Places......presumably not as good...but no compliants.

Was this review helpful? Yes 1
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear TravelManSouth, Thank you for staying with us and for providing feedback. We work hard to provide a great guest experience and delighted you enjoyed your stay. I will have engineering take a look at the fitness equipment and complete any necessary repairs. We hope to see you again soon! Lisa Ganzzermiller General Manager More

Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 8, 2014

We called on a Thursday night and booked 2 rooms for our upcoming stay making sure to indicate we needed adjoining rooms as we were traveling with small children. We called several hotels that were unable to confirm this for us so imagine our relief when we called the Hyatt and were overwhelmingly assured that our rooms would indeed be... More

Was this review helpful? Yes 4
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear CarolinaAshleyJ, Thank you for providing feedback regarding your experience. We work hard to exceed expectations and I am very sorry we fell short. It seems we made a long day even more difficult by not fulfilling our commitment to accomodate requests. I have shared your feedback with the team and worked with leadership to prevent these issues from happening... More

Orlando, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2014

From the moment you check in with Lucy, you know you have come to the right place! Her customer service is over the top! In fact, all of the staff was excellent, with Joel and Carmen also going above and beyond! We will return often!

Was this review helpful? Yes 1
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear Marty P, Thank you for staying and giving us feedback about your recent stay! I am delighted you enjoyed your stay and will celebrate with Lucy, Joel, Carmen and the rest of our team. We appreciate your loyalty and look forward to seeing you again soon! Safe Travels, Lisa Ganzzermiller General Manager More

Raleigh, NC
Top Contributor
50 reviews 50 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 1, 2014

Rooms are clean and comfortable. Pull out sofa in room is a plus. Buffett breakfast is simple, but adequate. Not too far to drive to the lynx rail which gets you into downtown Charlotte quickly. Staff very friendly.

Was this review helpful? Yes 2
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear Vivadefiesta, Thank you for staying with us! I am grateful for the wonderful comments about the hotel and team. We hope to see you again on your next trip to Charlotte! Lisa Ganzzermiller General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

Weekend stay was wonderful, room was clean and the free breakfast was great! Luci and Carmen were very helpful and friendly. Very close to my son's law school. I was disappointed they were fully booked in July, the weekend we moved my son down to start school. Keep up the good work..............

Was this review helpful? Yes 1
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear Bonita S, I am so delighted you enjoyed your stay with us. I have shared your kudos with Lucy, Carmen and the team. Thank you for staying at Hyatt Place and we hope to see you again as you share your son's achievements in law school. Safe Travels, Lisa Ganzzermiller General Manager More

Jax, FL
Top Contributor
64 reviews 64 reviews
24 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed August 20, 2014

Not a connoisseur of Hyatts but my overnight experience here is best summed up in my title. Front desk is small and immediately as you enter. Almost didn't recognize it because it was initially unmanned and is part of the bar. Many competing upscale hotels are in surrounding area with Southern restaurant next door and fast food places across street.... More

Was this review helpful? Yes 1
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear Dara50, Thank you for staying with us and for your review. We appreciate all feedback and look forward to seeing you again soon! Safe Travels, Lisa Ganzzermiller General Manager More

Houston, Texas
Top Contributor
64 reviews 64 reviews
46 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 19, 2014

This is a great hotel. Free breakfast 24 hour restaurant. Super friendly staff. I really enjoyed my one night stay. The hotel does need a little bit of updating. The lights in the hallway were dark. The lights in the elevator were dark and it was very warm. The gym need to be updated just a little bit. The lights... More

Was this review helpful? Yes 2
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review

Dear Killin You K, Thank you for staying with us and for the feedback. I am glad you enjoyed your room and the service provided. Exceeding expections is a priority and I am delighted to inform you that we have renovations scheduled for 2015. Thank you again and we look forward to seeing you again soon. Cordially, Lisa Ganzzermiller General... More

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Additional Information about Hyatt Place Charlotte/Arrowood

Address: 7900 Forest Point Boulevard, Charlotte, NC 28273
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Charlotte/Arrowood 3*
Number of rooms: 126
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Also Known As:
Hyatt Place Charlotte/Arrowood Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt

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