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Candlewood Suites - Charlotte University

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8812 University East Drive, Charlotte, NC 28213
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Candlewood Suites - Charlotte University
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Candlewood Suites - Charlotte University
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106 reviews from our community

Traveler rating
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    16
    8
    7
See reviews for
21
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
71 reviews 71 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I selected this hotel for its proximity to Charlotte Motor Speedway (roughly a ten minute drive), its published room rates, and Candlewood's reputation for quality. It's also very close to Charlotte proper and I-85. The hotel is easy to find and has a well-let parking lot. Some of the outer spaces could be a bit of a hike for those... More 

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Candlewood S, Guest Services Representative at Candlewood Suites - Charlotte University, responded to this review

Thank you so much for taking the time to write such a thorough review of your experience with us. Honest feedback is greatly appreciated, as it helps us continue to deliver great experience you can expect from Candlewood Suites. We hope you'll stay with us again the next time you're in Charlotte. Michael C. Guest Services Representative More 

Raleigh, NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 30, 2015

When I arrived at this hotel and saw the worn carpeting in the lobby and elevator, I thought -- oh, no ... So, when I got to my room and found that it very obviously had been refurbished, with nice, modern furnishings and finishes, I was very pleasantly surprised. Then, I went to bed and was happy to find the... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

Thank you for taking the time to review your recent stay with us at the Candlewood Suites Charlotte University. I'm pleased to hear that you enjoyed our guest rooms, as they have been recently renovated with new furnishings to a majority of our guest rooms! We have also replaced the carpet in all the public areas and hallways! We hope... More 

1 review
5 of 5 stars Reviewed March 29, 2015

We had a great experience during our stay. The rooms were exceptionally nice, and very clean. Shavone was working all of the time, day and night, but was always extra sweet and helpful. The only drawback is that we did not get clean towels daily, we had to go to the front desk and ask for them. Overall the stay... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

We are so happy that your enjoyed your visit with us!! We take pride in our exceptional Front Desk team, and Shavone is an asset to our hotel family! We are sorry that you experienced any confusion regarding our Housekeeping policy. We do provide weekly housekeeping to our extended stay guests, but our Front Desk team is always willing to... More 

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed March 27, 2015

I recommend this suite to anyone that needs a room. First off, the room was very spacious, it was clean and the bed was comfy. I liked the fact that they had a room selling stuff you'll need in case you came without. The prices were reasonable. Things like toothpaste, toothbrush etc.

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

Wow! Thank you for the 5 Star Review! We love to see our guests leave happy and satisfied. Our Candlewood Cupboard is located on our 1st level and is stocked with snacks, drinks, light meals, complimentary coffee and tea, breakfast items and even ice cream, for those late night cravings! It is available to our guests 24 hours a day!... More 

Plano, Texas
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 16, 2015

We checked in at 3AM and we were greeted by a very helpful front desk staff (I'm so sorry I did not get the name of this nice lady with red hair. I really would like to commend her for taking care of us at an ungodly hour on March 13 2015), who helped us through and was very nice... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

The Candlewood Suites Charlotte University is a pet friendly hotel. We have plenty of safe outdoor space for all our animal visitors to explore! We are also near the Reedy Creek Nature Reserve which has miles of walking paths and hiking trails, as well as a wonderful dog park! Thank you for your gracious comments regarding our exceptional Front Desk... More 

West Yorkshire
Top Contributor
430 reviews 430 reviews
92 hotel reviews
211 helpful votes 211 helpful votes
5 of 5 stars Reviewed March 15, 2015

Great hotel, nice friendly staff in a quiet location. I stayed here for two nights at the weekend in a one bedroom suite and everything was perfect, room was fantastic, comfortable bed and no outside noise which made for a good nights suite. Coffee on tap 24/7 if you don't want to make it yourself in the room. Will definitely... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

Thank you for your recent review and choosing to stay with us at the Candlewood Suites Charlotte University! We have spacious and comfortable Studio Suites and One Bedroom Suites for our guests to relax in. We take pride in our excellent staff and we are glad that it reflected during your stay! Sincerely, Nancy P Operations Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 4, 2015 via mobile

-GPS will take you out of the way if you don't have the address EXACTLY right. -Signed up for reward points and received a snack bag. -RARE professionalism from the staff! -Sheets weren't lint rolled so I called down to customer service to report. Terza (manager) was really polite and apologetic about the matter. She personally brought us new linen.... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

Thank you for your glowing review!! Candlewood Suites is a member of the IHG family of hotels, including the Holiday Inn, Holiday Inn Express, Crowne Plaza, Hotel Indigo, Staybridge Suites, and the Intercontinental Hotel. We are glad that you were able to join our IHG Rewards Club Membership during your visit with us. We hope to see you back in... More 

Elkton, Maryland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 25, 2015

We stayed in this hotel on our way to Georgia and it was great. The bed was comfortable and everything was clean and modern. The best part was the recliner in the room. Other hotels would do well to take a page from this hotel's book and put the comfort of the traveler above some of the other silly amenities.... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

Thank you for reviewing your stay with us. We have recently replaced most of the recliners, desk chairs and couches in our guest rooms. We are perfect for a one night stay or an extended stay, which is what are hotel amenities are designed around. We hope to see you on your next trip through the beautiful Charlotte area! Sincerely,... More 

Ocean Isle Beach, North Carolina
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 26, 2014

Spacious rooms, clean neat and organized. Two full grown German Shepherds had plenty of room in the room with us no worries but walking area gracious front desk staff enjoyed our stay immensely. Would recommend this hotel to anyone with pets small children or extended stay families great rooms great people great location.

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Clayton, North Carolina
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed December 2, 2014

We stayed at this hotel in October as my son was getting married at a near by venue. This hotel met all our needs, it was quite, clean and just a very relaxing place. I will be sure to stay here again when I am in the Charlotte area. It is very convenient to several main attractions and the interstate.

Was this review helpful? Yes 1
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