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Candlewood Suites - Charlotte University

#53 of 171 Hotels in Charlotte
Certificate of Excellence
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8812 University East Drive, Charlotte, NC 28213
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Candlewood Suites - Charlotte University
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Candlewood Suites - Charlotte University
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110 reviews from our community

Traveler rating
    51
    27
    16
    9
    7
See reviews for
21
20
13
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Des Moines, Iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for 4 nights and really enjoyed it here. Check in was very quick, and the hotel staff were very friendly. The room was nice, very clean, and it had a kitchenette. The wifi worked great and the A/c worked very well too. The room was very spacious for the two of us and just what we needed... More 

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Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Candlewood Suites on our way to Hilton Head, I found this hotel through TripAdvisor and couldn't beat the rate. We were a bit nervous because it was such a good deal...but all our nerves were put to rest when we arrived! The hotel is in a beautiful area, the staff were very pleasant... More 

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Spring Lake, North Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

After I booked the room online,I saw the pictures & honestly did not expect the same thing. I was amazed!!! The room was fabulous, having a full size refrigerator and desk is wonderful, and the bathroom was big. The employees were all extremely nice as well, the three days we spent there felt like home. We already had another weekend... More 

Was this review helpful? Yes 1
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

At first sight this place looks nice. The staff at the front desk was nice enough. So just a few notes about the room. Both sets of windows in the suite were open/unlocked - and very difficult to lock shut. The bathroom desperately needs a dusting, toilet was extremely loud and seemed out dated. Bed was below average. Last but... More 

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Top Contributor
71 reviews 71 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 13, 2015

I selected this hotel for its proximity to Charlotte Motor Speedway (roughly a ten minute drive), its published room rates, and Candlewood's reputation for quality. It's also very close to Charlotte proper and I-85. The hotel is easy to find and has a well-let parking lot. Some of the outer spaces could be a bit of a hike for those... More 

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Candlewood S, Guest Services Representative at Candlewood Suites - Charlotte University, responded to this review

Thank you so much for taking the time to write such a thorough review of your experience with us. Honest feedback is greatly appreciated, as it helps us continue to deliver great experience you can expect from Candlewood Suites. We hope you'll stay with us again the next time you're in Charlotte. Michael C. Guest Services Representative More 

Raleigh, NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 30, 2015

When I arrived at this hotel and saw the worn carpeting in the lobby and elevator, I thought -- oh, no ... So, when I got to my room and found that it very obviously had been refurbished, with nice, modern furnishings and finishes, I was very pleasantly surprised. Then, I went to bed and was happy to find the... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

Thank you for taking the time to review your recent stay with us at the Candlewood Suites Charlotte University. I'm pleased to hear that you enjoyed our guest rooms, as they have been recently renovated with new furnishings to a majority of our guest rooms! We have also replaced the carpet in all the public areas and hallways! We hope... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

We had a great experience during our stay. The rooms were exceptionally nice, and very clean. Shavone was working all of the time, day and night, but was always extra sweet and helpful. The only drawback is that we did not get clean towels daily, we had to go to the front desk and ask for them. Overall the stay... More 

Was this review helpful? Yes 1
Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

We are so happy that your enjoyed your visit with us!! We take pride in our exceptional Front Desk team, and Shavone is an asset to our hotel family! We are sorry that you experienced any confusion regarding our Housekeeping policy. We do provide weekly housekeeping to our extended stay guests, but our Front Desk team is always willing to... More 

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed March 27, 2015

I recommend this suite to anyone that needs a room. First off, the room was very spacious, it was clean and the bed was comfy. I liked the fact that they had a room selling stuff you'll need in case you came without. The prices were reasonable. Things like toothpaste, toothbrush etc.

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

Wow! Thank you for the 5 Star Review! We love to see our guests leave happy and satisfied. Our Candlewood Cupboard is located on our 1st level and is stocked with snacks, drinks, light meals, complimentary coffee and tea, breakfast items and even ice cream, for those late night cravings! It is available to our guests 24 hours a day!... More 

Plano, Texas
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 16, 2015

We checked in at 3AM and we were greeted by a very helpful front desk staff (I'm so sorry I did not get the name of this nice lady with red hair. I really would like to commend her for taking care of us at an ungodly hour on March 13 2015), who helped us through and was very nice... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

The Candlewood Suites Charlotte University is a pet friendly hotel. We have plenty of safe outdoor space for all our animal visitors to explore! We are also near the Reedy Creek Nature Reserve which has miles of walking paths and hiking trails, as well as a wonderful dog park! Thank you for your gracious comments regarding our exceptional Front Desk... More 

West Yorkshire
Top Contributor
434 reviews 434 reviews
93 hotel reviews
218 helpful votes 218 helpful votes
5 of 5 stars Reviewed March 15, 2015

Great hotel, nice friendly staff in a quiet location. I stayed here for two nights at the weekend in a one bedroom suite and everything was perfect, room was fantastic, comfortable bed and no outside noise which made for a good nights suite. Coffee on tap 24/7 if you don't want to make it yourself in the room. Will definitely... More 

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Candlewood S, Manager at Candlewood Suites - Charlotte University, responded to this review

Thank you for your recent review and choosing to stay with us at the Candlewood Suites Charlotte University! We have spacious and comfortable Studio Suites and One Bedroom Suites for our guests to relax in. We take pride in our excellent staff and we are glad that it reflected during your stay! Sincerely, Nancy P Operations Manager More 

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