Nice hotel, large room - king bed, fridge, microwave - nice breakfast, good price ( look for a coupon at welcome centre.) Close to restaurants, Costco

I stayed at this hotel with my family, but had to experience the worst stay of all times. The condition of the hotel is horrible--room stinks, filthy bathtub, toilet, towels.............I did not even feel like to take a shower there. I tried to get hold of the manager Patrick, but failed after multiple attempts. Be aware of this hotel--I just... More

Well this was different. David describes this hotel as a “Run-down 5 story Comfort Inn.” I do remember it not being quite up to standard, but I mostly recall how badly the elevators smelled. And since we were on the second floor, and since I couldn’t get the internet to work in our room, I was using the elevators quite... More

The staff told us the shuttle was on the way to the airport in 15 minutes. Took 40 minutes to arrive. We called a number of times, and each time they said it will be just 5 minutes. Last I checked, 5 minutes does not equal 40 minutes. It's an 11 minute drive from the airport. Guess they failed math.... More

This hotel was so hot and Air did not work properly in these rooms. Air came on in my room but never cooled the room. I asked if i could go to another room and in one of the rooms the air unit did not work when i turned it on and the other room I turned the air on... More

My husband & I stayed at this hotel because of the price, location, and our need for a refrigerator in the room. We were in Charlotte for medical purposes. On the day of our check-in, the medical appointment went quicker than anticipated. We went to the hotel to ask if we might be able to check in early. The front... More

Where do I begin? First off, they dont even have the type of room that we had reserved. We had reserved a two bedroom suite, one with a king bed and the other with a double bed. Not just a sleeper sofa. The sleeper sofa mattress and springs should have been replaced years ago. Key cards kept having to be... More

This hotel is clean, convenient, and staffed with friendly, courteous employees. Nevertheless, when I arrived at the airport I called the hotel for shuttle pickup as they advertised. After about a half hour after I placed the call, I called again just to make sure I was at the proper pickup point. I was assured that I was and that... More

Stayed here one night because of a missed connection through Charlotte airport and would not voluntarily return. Hotel is in serious need of modernization. The carpets and the fittings in the common areas of the hotel were pretty tattered and dirty and there was a very strong odor throughout. The room itself was better than I would have thought considering... More