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Courtyard Charlotte Ballantyne

#29 of 171 Hotels in Charlotte
Certificate of Excellence
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15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
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Courtyard Charlotte Ballantyne
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112 Reviews from our TripAdvisor Community

Traveler rating
    58
    39
    11
    3
    1
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31
11
10
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Tijuana, Mexico
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very nice area, and the amenities are just what you expect from Marriott. Close to good restaurants, shopping malls and golf course. Free wifi in the room, the decor in the rooms is new and trendy. I would stay there again for sure

Was this review helpful? Yes
Loudoun County
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was clean. The staff were welcoming. The pool was fun and in good shape. There are computers for guest use. It's in a great area and has a decent view of a business park. They have makeup removing wipes. Bonus!

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

C W, Thank you for pointing out some great features of our hotel! We're glad you enjoyed your stay in the Ballantyne Corporate Park and hope to see you again soon! Sarah Kelly Guest Care Supervisor More 

Minneapolis
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Every staff person I had contact with was exemplary! Tiffany was awesome; she went above and beyond--I'm a bit of a high-maintenance guest.... :) My room was quiet and away from the elevator and ice machine, as I requested. I loved that even though I was on the third floor, I was able to open my windows and let the... More 

Was this review helpful? Yes 1
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear roam-a-rama, Thank you for your wonderful comments about our hotel, including our amazing staff. Tiffany is a great addition to our front desk team and I will be sure to relay your nice words to her! I'm glad you enjoyed your room and also had a chance to enjoy the beautiful outdoor space. We hope to see you in... More 

Florence, South Carolina
Level Contributor
95 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First the good. This is a newer property so it has all the things that you would expect in a newer hotel. The beds (we had two queens) were very nice and comfortable. The room was typical in size and the a/c was cold. I think there was a small refrigerator in the room and I do not remember there... More 

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Sarah K, Manager at Courtyard Charlotte Ballantyne, responded to this review

First I would like to Thank You for your positive comments about the condition of our property. The Courtyard does no offer a complimentary breakfast although there are other Marriott products that do. We do have breakfast items ranging from $3 to $11. As far as dinner goes The Bistro does have a wide range of menu items and appetizers... More 

Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staying with a friend while she traveled for business; The hotel is all you would, and should, expect from a Marriott - clean, well maintained, and comfortable. This hotel has something others do not - Miss Faye. She is an amazing woman working in the bistro. She's welcoming, friendly, out going and just the type of person you want to... More 

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Sarah K, Manager at Courtyard Charlotte Ballantyne, responded to this review

Thank you for your kind comments about our property and Marriott hotels in general. We strive to exceed our guests expectation. Faye is a huge part in separating us from other Marriott properties as she is very friendly and makes many of our guests feel at home while traveling. We hope to see you in the future if travel brings... More 

Massachusetts
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Nice, updated property. Spacious room. However ... Pool and hot tub were both not working entire time I was there and I had lots of ants in my room. Place was full so no hope of moving to different room. Enjoyed the location on the whole with good amenities nearby and places to sit and read in the back of... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Zenlibrarian, Thank you for taking the time to write a review of our hotel. Our pool and spa were undergoing some updates but that is now complete. We do have a beautiful courtyard area and are glad you were able to utilize that space. We do apologize for the ants that were in your room, as that is not common... More 

Winter Garden, Florida
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

This is a very convenient hotel to the office in Charlotte where my meetings are held. Problem is they book up pretty quick if there's a convention or race in town. This Courtyard is probably one of my favorites. The rooms are always clean, smell fresh, mattresses are incredibly comfortable and practically sound proof. This is always my first choice... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

DLL4, Thank you for sharing your positive comments about the Courtyard in Ballantyne. Our housekeeping staff does a wonderful job of keeping our updated rooms clean and fresh. We appreciate your loyalty and hope to see you back soon! Sarah Kelly Guest Care Supervisor More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 17, 2015

I am very pleased with the hotel. This was a first trip to Charlotte for me. Check in was very smooth, and we knew from the moment we opened the door that it was going to be a great stay. The room (2 queen beds) was very spacious. It offered a cushioned chair and a roll out table. All of... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

art3508, We appreciate your thorough review of our property here in Ballantyne. We're glad you enjoyed the beds, Paul Mitchell hair products, and surplus of outlets. Our staff does their best to go above and beyond for our guests and am glad they did that during the busy weekend. Thank you again for your kind words and we hope to... More 

Brighton, Michigan, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 15, 2015

We were in town for a wedding that was across the street at the Ballantyne Club Hotel. (Where we also stayed the next night; traveling on a budget!). The Courtyard Marriott was attractively appointed and offered a free shuttle service to wherever we needed to go. I would say that the friendliness, professionalism and helpfulness of the staff is what... More 

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Kathy P, We are glad to hear that you had a wonderful stay here in Charlotte. Thank you for your kind comments about our hotel and staff, as everyone works hard to take the best care of our guests. I apologize for the pool not being open during your stay but it has now reopened and is looking great. Thank... More 

1 review
5 of 5 stars Reviewed April 8, 2015

I stayed at the Courtyard for a week during my onboarding/training with my company, which also coincided with my 1-year anniversary with my partner. He was able to travel down for 2 days - which was a blessing in itself but made even better by your fantastic staff. A good friend contacted the hotel and coordinated having a bottle of... More 

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear Kevin D, We are so excited to hear that you had such a great stay at our property. Our staff loved helping out during your special occasion away from home. Thank you for your kind words and we hope you will come visit us again sometime soon! Sincerely, Sarah Kelly Guest Care Supervisor More 

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