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Courtyard Charlotte Ballantyne

#28 of 171 Hotels in Charlotte
Certificate of Excellence
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15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
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Courtyard Charlotte Ballantyne
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Courtyard Charlotte Ballantyne
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100 reviews from our community

Traveler rating
    51
    35
    11
    3
    0
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29
10
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35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Top Contributor
297 reviews 297 reviews
45 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 1 week ago

I broke my own rule. If you don't like a hotel room, go back to the desk and asked to be moved. Unfortunately, as soon as we walked in, my husband laid down and took a nap! Not sure why we were given a half-sized room near the elevator and the ice machine; maybe it was because I got a... More 

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Dubuque, Iowa
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first stay at this location, loved it! The property is clean, quiet and the staff is in the tradition of Marriott pretty awesome. It's centrally located and there are a ton of restaurants and a convenience store in walking distance, will certainly stay again.

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Msfcp41, We are delighted to hear you enjoyed your first stay with us! Thank you for the kind words about our staff and location. The restaurants within walking distance are wonderful and convenient! Our staff will be looking forward to your next visit to Charlotte. Sarah Kelly Guest Care Supervisor More 

Charlotte, North Carolina, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location in the Ballantyne area, many restaurants to choose from and not that far from the airport. Outstanding staff, all very friendly and professional. I have stayed there several times and the rooms are always spotless. Convenient in house breakfast and evening meal if one desires this. An excellent place to stay!!

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Robert A, Thank you for your recent stay in Ballantyne! We appreciate the compliments about our staff service and clean rooms. Our Bistro is a convenient place to enjoy breakfast, dinner, and Starbucks coffee. We hope to welcome you back again soon! Sarah Kelly Guest Care Supervisor More 

Hilton Head, South Carolina
Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2015

This was our first time staying in the Ballantyne area. This was a very nice Courtyard and there are so many restaurants around it. Very convenient to all areas of South Charlotte. The staff here was so friendly and welcoming - not your typical front desk staff. They helped us pick restaurants, gave us directions, and remembered us to ask... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

EssHHI, We were happy to host you during your first stay in Ballantyne! We are proud of our front desk team and we appreciate you complimenting their service. Ballantyne is a convenient location that is full of many great restaurants and shopping areas. We hope to see you again soon! Sarah Kelly Guest Care Supervisor More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Great customer service! The check in was smooth and after 8 hrs. Driving the front desk staff was awesome. Super clean and great location. Bistro staff and housekeeping very attentive as well. We will definitely go back.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dumeng, Thank you for your kind comments regarding our entire staff, cleanliness, and location. We aim to be the best in staff service and are glad you noticed! We hope to see you again soon! Sarah Kelly Guest Care Supervisor More 

Manchester, Connecticut
2 reviews
5 of 5 stars Reviewed February 13, 2015

I have been traveling back and forth between CT and Charlotte for work for the past 2.5 months. Staying at the Courtyard Ballantyne made me feel like I was among family. All of the associates, from the cleaning staff and beyond, were most friendly and welcoming. Any time I travel, regardless of whether or not it's in Charlotte, I will... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Kara G, Thank you for being a loyal customer to Marriott and the Courtyard Ballantyne. We have enjoyed hosting you and are glad our entire staff has treated you like family. We look forward to your upcoming visits! Sarah Kelly Guest Care Supervisor More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed February 3, 2015

We were in town for our teams soccer tournament and the staff was most accommodating to all of us. The rooms were clean, the staff was awesome, the cafe with the Starbucks was a big hit! We will definitely stay here again when we come to Charlotte. Kudos to the whole staff at Courtyard Charlotte Ballantyne!

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

CindyJ, Thank you for leaving a wonderful review. We enjoyed having your team at our property and are glad you were able to enjoy the Bistro and Starbucks coffee. We look forward to your return! Sarah Kelly Guest Care Supervisor More 

North Carolina
Contributor
17 reviews 17 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 30, 2015

My experience the Courtyard Charlotte Ballantyne was a great experience. Check in was quick and error fee. The bistro located in lobby served Starbucks coffee which was nice. The pool and hot tub was fantasic especially after a long day at the office and the drive. My room was in great condition and quite spacious. My particular room had a... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

trvlguy39, We appreciate you writing about your great experience at the Courtyard Ballantyne. We're glad you were able to utilize the pool/hot tub and enjoy our Starbucks coffee. There are many great restaurants in the area if guests are looking to dine out. Please call us at 704-341-0041 regarding your bill if you have not already. We hope to see... More 

Senior Contributor
31 reviews 31 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 27, 2015

I was up in Charlotte area on a business training trip. My company put me up here. The hotel is very clean. The bistro is a little pricey for what you get there. The desk staff is very nice and helpful. The rooms are about average size with the basic accommodations. There is a workout room, heated indoor pool and... More 

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear Rob W, Thank you for leaving your positive comments about our property. Our associates do a great job of offering great service and keeping the rooms exceptionally clean. We hope you'll stay with us again next time you're in the area! Sarah Kelly Guest Care Supervisor More 

Contributor
16 reviews 16 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 24, 2015

I have an office in Ballantyne and visit several times per year, and stay at the hotels right in the area. I typically rotate between the Springhill Suites and aloft, and the Courtyard if the other two aren't available. The Courtyard was being renovated last time I visited to add the new Courtyard lobby and bistro. This time, at least... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear JFCrow45, Thank you for taking the time to review our property here in Charlotte. Our hotel is now completely renovated, rooms and lobby, so we are glad you were able to come back and visit. The HVAC units in our rooms vary by room but we would be happy to find you a room with a digital one next... More 

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