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All 170 Charlotte hotels

Courtyard Charlotte Ballantyne

3.0 of 5 Resort   |   15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
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Ranked #27 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
karenB5901XG Boston, Massachusetts
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86 reviews from our community

Traveler rating
    44
    30
    9
    3
    0
See reviews for
26
8
9
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was clean and modern and the staff was very friendly! As noted in other reviews, Faye is wonderful and a great person to interact with to help you start your day at the breafast counter. I thought the bed was also very comfy and the free internet was quite good, no need to pay for the enhanced if... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Karen, Thank you for leaving such a positive review about our property! Our new beds and rooms have been very well received by our guests. Our Bistro is limited but we do recommend trying out some of the wonderful restaurants in the area that we can shuttle you to. I will let Faye know that you enjoyed her morning entertainment... More

1 review
5 of 5 stars Reviewed 2 weeks ago

My family had a wonderful stay at this hotel. The staff was very friendly and helpful. Our breakfast was very good and we were pleasantly surprised to be able to purchase Starbucks coffee. The décor was recently updated in a cool modern style. The beds and pillows comfy and even had soft towels. Who could ask for more?

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear Lisa E, Our staff is pleased to hear that your family had a wonderful stay here in Ballantyne. I'm glad you enjoyed your breakfast and Starbucks as we think the Bistro has been an excellent addition to Courtyard properties. We also appreciate your positive comments about our staff service and newly updated guest rooms. We hope to see you... More

Orlando, Florida
1 review
5 of 5 stars Reviewed October 20, 2014

From the time I checked in until the time I checked out, the staff went above and beyond to make sure everything was comfortable. Once you experience breakfast with Faye - you have become part of the family. I listened as she remembered certain guests, by name and knew their order before they placed it. While making conversation, we talked... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear sandoh01, We are delighted to hear how impressed you were with our staff service. That is our top priority here and we will be sure to praise Faye for going above and beyond! We look forward to seeing you more often here in Ballantyne. Sarah Kelly Guest Care Supervisor More

New York City, New York
Top Contributor
55 reviews 55 reviews
44 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 9, 2014

The only negative thing I have to say, I'll say up front-- the walls are thin-- you can hear what's happening in the halls and in your neighbors' rooms. Other than that, the hotel was full of pleasant surprises. Excellently located around many shops and services. Great value on weekend rates. Extremely friendly staff. Recently remodeled-- clean and comfortable. Solid... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

GlobalGirlz, Thank you for taking the time to do a thorough overview of our hotel. We are glad to hear you enjoyed the renovated rooms, that include new mattresses. We are located in a wonderful area surrounded by restaurants and shopping. We appreciate your business and recommendation and look forward to your return! Sarah Kelly Guest Care Supervisor More

Omaha, Nebraska
1 review
5 of 5 stars Reviewed September 29, 2014

The staff was phenomenal in making this a great experience for our weekend golf outing. The renovated rooms were nicely done and very clean. Have stayed in many Courtyard properties and this one is definitely #1.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

John, We really appreciate you taking the time to review our property here in Ballantyne. We're glad to hear that you enjoyed your golf outing and that our staff took great care of you. Our newly renovated rooms really have been a great addition to our property and we're glad you agree. We hope to see you back in Charlotte... More

Bristol
Top Contributor
76 reviews 76 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 22, 2014

Spent two comfortable nights here last week in one of the newly renovated rooms. Nice sized room and good quiet location. The staff were very freindly and helpful. Close (walking distance) to several good places to eat, important as the food at the Courtyard is average.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear Kevin, Thank you for choosing to stay at our property and for positively reviewing our staff, rooms and location. We enjoy being within walking distance to many great restaurants and the front desk is always happy to make recommendations or schedule a shuttle ride. We hope to see you when your travels bring you back to Charlotte! Sarah Kelly... More

Orangeburg, South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed September 21, 2014

From the time we walked into the hotel everyone was wonderful and accommodating. The staff was extremely friendly. We booked 2 rooms, and the staff made sure we had rooms next door to each other. The room was extremely quiet and comfortable. The whirlpool was very nice and relaxing. Would definitely stay here again, and recommend it to friends.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear cbordenkecher, We appreciate you taking the time to complement our staff and guest rooms. Our staff service is of the highest importance as we aim to exceed your expectations. Thank you for recommending our property to others and we hope to see you the next time you're visiting Charlotte! Sarah Kelly Guest Care Supervisor More

Richmond, Virginia
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 21, 2014

Our family of four adults stayed at this Courtyard Marriot to attend a family wedding nearby. The room was beautifully decorated, very clean, quiet, and the beds were comfortable. There was ample room for the rollaway bed we requested, and it was in place when we arrived. The staff is friendly, visible, and eager to help. There is no free... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

bbp2010, We are pleased to hear that you had an excellent experience at our property. Our staff and management do a great job keeping the hotel clean while also providing great service. I'm glad the wedding group was able to take advantage of the indoor and outdoor common space that we have available. Thank you for taking the time to... More

Valparaiso, Indiana, United States
1 review
2 of 5 stars Reviewed September 9, 2014

After reading some of the reviews I wonder if I stayed at the wrong hotel. Celebrating our granddaughter's baptism, we flew into North Carolina not knowing where to stay in the Ballentyne area. We relied on reviews and thought we were checking into and staying in a great hotel. We were to stay a total of 4 days. On the... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Thank you for your response to the situation. We are an award winning hotel and strive each day to provide the best exeperience for each guest. I personally apologize that you did not have the absolue best experience possible. It appears as if there was miscommunication with the Do Not Disturb sign and what time you wanted the room to... More

Pittsburgh, Pennsylvania
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 1, 2014

I stayed here for a week in August for business. The hotel was clean, even though there was construction going on in the 2nd floor. The staff was very friendly and attentive. Next time however, I will check on the construction outside of the building. There was a ton of it, making it very difficult to get in and out... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Jlkelly60, Thank you for taking the time to share your thoughts on our hotel and for complementing our staff and cleanliness. I apologize for the road construction that inconvenienced you but am glad to say that it is now complete. Our room renovation will be finished at the end of September and we look forward to all brand new rooms... More

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Additional Information about Courtyard Charlotte Ballantyne

Address: 15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Charlotte Ballantyne 3*
Number of rooms: 90
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Also Known As:
Courtyard Charlotte Ballantyne Hotel Charlotte
Charlotte Marriott
Charlotte Courtyard

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