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All 170 Charlotte hotels

Courtyard Charlotte Ballantyne

3.0 of 5 Resort   |   15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
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Ranked #25 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
JohnOmaha Omaha, Nebraska
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82 reviews from our community

Traveler rating
    42
    28
    9
    3
    0
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25
8
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha, Nebraska
1 review
5 of 5 stars Reviewed yesterday NEW

The staff was phenomenal in making this a great experience for our weekend golf outing. The renovated rooms were nicely done and very clean. Have stayed in many Courtyard properties and this one is definitely #1.

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Bristol
Top Contributor
75 reviews 75 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent two comfortable nights here last week in one of the newly renovated rooms. Nice sized room and good quiet location. The staff were very freindly and helpful. Close (walking distance) to several good places to eat, important as the food at the Courtyard is average.

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear Kevin, Thank you for choosing to stay at our property and for positively reviewing our staff, rooms and location. We enjoy being within walking distance to many great restaurants and the front desk is always happy to make recommendations or schedule a shuttle ride. We hope to see you when your travels bring you back to Charlotte! Sarah Kelly... More

Orangeburg, South Carolina
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

From the time we walked into the hotel everyone was wonderful and accommodating. The staff was extremely friendly. We booked 2 rooms, and the staff made sure we had rooms next door to each other. The room was extremely quiet and comfortable. The whirlpool was very nice and relaxing. Would definitely stay here again, and recommend it to friends.

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear cbordenkecher, We appreciate you taking the time to complement our staff and guest rooms. Our staff service is of the highest importance as we aim to exceed your expectations. Thank you for recommending our property to others and we hope to see you the next time you're visiting Charlotte! Sarah Kelly Guest Care Supervisor More

Richmond, Virginia
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of four adults stayed at this Courtyard Marriot to attend a family wedding nearby. The room was beautifully decorated, very clean, quiet, and the beds were comfortable. There was ample room for the rollaway bed we requested, and it was in place when we arrived. The staff is friendly, visible, and eager to help. There is no free... More

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

bbp2010, We are pleased to hear that you had an excellent experience at our property. Our staff and management do a great job keeping the hotel clean while also providing great service. I'm glad the wedding group was able to take advantage of the indoor and outdoor common space that we have available. Thank you for taking the time to... More

Valparaiso, Indiana, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

After reading some of the reviews I wonder if I stayed at the wrong hotel. Celebrating our granddaughter's baptism, we flew into North Carolina not knowing where to stay in the Ballentyne area. We relied on reviews and thought we were checking into and staying in a great hotel. We were to stay a total of 4 days. On the... More

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Thank you for your response to the situation. We are an award winning hotel and strive each day to provide the best exeperience for each guest. I personally apologize that you did not have the absolue best experience possible. It appears as if there was miscommunication with the Do Not Disturb sign and what time you wanted the room to... More

Pittsburgh, Pennsylvania
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a week in August for business. The hotel was clean, even though there was construction going on in the 2nd floor. The staff was very friendly and attentive. Next time however, I will check on the construction outside of the building. There was a ton of it, making it very difficult to get in and out... More

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Jlkelly60, Thank you for taking the time to share your thoughts on our hotel and for complementing our staff and cleanliness. I apologize for the road construction that inconvenienced you but am glad to say that it is now complete. Our room renovation will be finished at the end of September and we look forward to all brand new rooms... More

Chicago Illinois
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in Charlotte evaluating neighborhoods for an upcoming move. We were very happy with this hotel. As others have said, traffic was terrible but is being worked on. We loved the size of our room and the safety and cleanliness of the room, lobby, and pool area. The only thing better would have been a free breakfast, but there... More

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Enjoylife45, Thank you for reviewing our property and pointing out the great features. We are glad you were able to utilize the amenities on property and also explore the restaurants in the Ballantyne area. We would be happy to welcome you back any time and hope you are looking forward to life in Charlotte! Sarah Kelly Guest Care Supervisor More

Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2014

Folks, I have been traveling 75-100% of my work weeks as a Consultant for the 4 years. This hotel is BY FAR the best establishment I have had the opportunity to stay at. I often try to stay at Hilton hotels to "get the points" with Marriott being my second choice, but going forward, will make a loyalty change to... More

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Travel4Life1023, I am delighted to hear that you had such a wonderful experience at our property. Thank you for recognizing that our team is committed to providing guests with the best stay possible. We will be sure to praise Jessica, Kathryn, and Faye for going above and beyond. We are honored to be the reason your loyalty is shifting to... More

Eagle, Idaho
1 review
5 of 5 stars Reviewed August 16, 2014

I was welcomed by the employees at the front desk, and my room was very nice and comfortable for my business. THe staff was very helpful at the front desk and at the Snack Bar. Excellent people and facility.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Rick, We really appreciate the complements regarding our staff and facility. I will pass on your comments to the front desk and Bistro staff. We hope to see you the next time your business brings you to Charlotte! Sarah Kelly Guest Care Supervisor More

Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 10, 2014

We checked in on a Friday the day of a Carolina Panther's game. The traffic going into Charlotte lol it was terrible but just what you would expect on game day. Problem 1) the city is changing street names so your gps might not find the hotel's street address. The staff is very friendly. The hotel is being remodeled and... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Chris W, Thank you for sharing your experience with the Courtyard Charlotte Ballantyne. We are happy to announce the opening of our newly renovated rooms, but do apologize for the A/C noise that disturbed you. The city of Charlotte and the Ballantyne area are both working on road improvements so that traffic will run more smoothly in the future. The... More

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Additional Information about Courtyard Charlotte Ballantyne

Address: 15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Charlotte Ballantyne 3*
Number of rooms: 90
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Also Known As:
Courtyard Charlotte Ballantyne Hotel Charlotte
Charlotte Marriott
Charlotte Courtyard

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