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All 170 Charlotte hotels

Courtyard Charlotte Ballantyne

3.0 of 5 Resort   |   15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
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84%
Ranked #27 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
jlkelly60 Pittsburgh, Pennsylvania
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78 reviews from our community

Traveler rating
    39
    27
    9
    3
    0
See reviews for
23
8
8
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Valparaiso, Indiana, United States
1 review
2 of 5 stars Reviewed 1 week ago

After reading some of the reviews I wonder if I stayed at the wrong hotel. Celebrating our granddaughter's baptism, we flew into North Carolina not knowing where to stay in the Ballentyne area. We relied on reviews and thought we were checking into and staying in a great hotel. We were to stay a total of 4 days. On the... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Thank you for your response to the situation. We are an award winning hotel and strive each day to provide the best exeperience for each guest. I personally apologize that you did not have the absolue best experience possible. It appears as if there was miscommunication with the Do Not Disturb sign and what time you wanted the room to... More

Pittsburgh, Pennsylvania
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a week in August for business. The hotel was clean, even though there was construction going on in the 2nd floor. The staff was very friendly and attentive. Next time however, I will check on the construction outside of the building. There was a ton of it, making it very difficult to get in and out... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Jlkelly60, Thank you for taking the time to share your thoughts on our hotel and for complementing our staff and cleanliness. I apologize for the road construction that inconvenienced you but am glad to say that it is now complete. Our room renovation will be finished at the end of September and we look forward to all brand new rooms... More

Chicago Illinois
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in Charlotte evaluating neighborhoods for an upcoming move. We were very happy with this hotel. As others have said, traffic was terrible but is being worked on. We loved the size of our room and the safety and cleanliness of the room, lobby, and pool area. The only thing better would have been a free breakfast, but there... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Enjoylife45, Thank you for reviewing our property and pointing out the great features. We are glad you were able to utilize the amenities on property and also explore the restaurants in the Ballantyne area. We would be happy to welcome you back any time and hope you are looking forward to life in Charlotte! Sarah Kelly Guest Care Supervisor More

Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Folks, I have been traveling 75-100% of my work weeks as a Consultant for the 4 years. This hotel is BY FAR the best establishment I have had the opportunity to stay at. I often try to stay at Hilton hotels to "get the points" with Marriott being my second choice, but going forward, will make a loyalty change to... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Travel4Life1023, I am delighted to hear that you had such a wonderful experience at our property. Thank you for recognizing that our team is committed to providing guests with the best stay possible. We will be sure to praise Jessica, Kathryn, and Faye for going above and beyond. We are honored to be the reason your loyalty is shifting to... More

Eagle, Idaho
1 review
5 of 5 stars Reviewed 4 weeks ago

I was welcomed by the employees at the front desk, and my room was very nice and comfortable for my business. THe staff was very helpful at the front desk and at the Snack Bar. Excellent people and facility.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Rick, We really appreciate the complements regarding our staff and facility. I will pass on your comments to the front desk and Bistro staff. We hope to see you the next time your business brings you to Charlotte! Sarah Kelly Guest Care Supervisor More

Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 10, 2014

We checked in on a Friday the day of a Carolina Panther's game. The traffic going into Charlotte lol it was terrible but just what you would expect on game day. Problem 1) the city is changing street names so your gps might not find the hotel's street address. The staff is very friendly. The hotel is being remodeled and... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Chris W, Thank you for sharing your experience with the Courtyard Charlotte Ballantyne. We are happy to announce the opening of our newly renovated rooms, but do apologize for the A/C noise that disturbed you. The city of Charlotte and the Ballantyne area are both working on road improvements so that traffic will run more smoothly in the future. The... More

Oxford, Georgia
1 review
5 of 5 stars Reviewed July 16, 2014

The hotel was clean and welcoming. Staff members were all very kind and helpful. We were in town for a christening and all of us out of towners stayed there. Wonderful restaurants and shopping everywhere.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear Susan30054, We are happy to hear that you and your guests were able to enjoy our hotel and the restaurants and shopping nearby while you were in town. Thank you for complementing our staff as they do a great job of ensuring our guests satisfaction. We hope to host you again in the future. Safe travels! Sarah Kelly Guest... More

Greenville, North Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

Stayed there over a weekend for a wedding. The facility is nice and the room was clean and well maintained. it is conveniently located with plenty of restaurants nearby as well as easy access to the interstate. The staff was outstanding. Would definitely stay again if in Charlotte.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Paul S, Thank you for sharing some kind words about our property. Our housekeeping and maintenance staff do a wonderful job of keeping our hotel clean and well maintained. As you mentioned, our location in Ballantyne is surrounded by many restaurants with easy access to the interstate. Our staff was happy to have you for the weekend and hope to... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed July 15, 2014

The Ballantyne Charlotte Courtyard is the best place to go. Everyone is so friendly and welcoming. Our out of town guests that came for the wedding were very happy and only had great things to say about the hole experience. We are thankful for all they have done for our daughter Erica's wedding. Linda Lemmons and her staff made our... More

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Toni T, We are delighted that your wedding party enjoyed their weekend at our property. Our staff service is of the highest importance and I will be happy to pass on your comments to Linda and the team. We were honored to host your family & friends during this joyous occasion and look forward to your return! Sarah Kelly Guest... More

Reading, Pennsylvania
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 10, 2014

I stayed at the Courtyard Charlotte Ballantyne during a recent visit to the Charlotte area. This hotel is very upscale for a Courtyard, and the staff was very welcoming and helpful. The lobby area is open and inviting. There is a breakfast area, as usual, but with the newer concepts of bar type seating and ordering. The woman stationed at... More

Was this review helpful? Yes 1
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Karen M, We are so glad to hear that you enjoyed your time at the Courtyard Charlotte Ballantyne. Thank you for your kind comments regarding our staff, as we are all committed to providing great service. The Bistro has been a great addition to the Courtyard brand where guests can enjoy a made to order breakfast and Starbucks coffee in... More

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Additional Information about Courtyard Charlotte Ballantyne

Address: 15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Charlotte Ballantyne 3*
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Also Known As:
Courtyard Charlotte Ballantyne Hotel Charlotte
Charlotte Marriott
Charlotte Courtyard

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