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Courtyard Charlotte Ballantyne

#24 of 171 Hotels in Charlotte
Certificate of Excellence
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15635 Don Lochman Ln, 15660 John J Delaney Dr, Charlotte, NC 28277
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Courtyard Charlotte Ballantyne
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Courtyard Charlotte Ballantyne
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104 reviews from our community

Traveler rating
    54
    36
    11
    3
    0
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30
10
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am very pleased with the hotel. This was a first trip to Charlotte for me. Check in was very smooth, and we knew from the moment we opened the door that it was going to be a great stay. The room (2 queen beds) was very spacious. It offered a cushioned chair and a roll out table. All of... More 

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

art3508, We appreciate your thorough review of our property here in Ballantyne. We're glad you enjoyed the beds, Paul Mitchell hair products, and surplus of outlets. Our staff does their best to go above and beyond for our guests and am glad they did that during the busy weekend. Thank you again for your kind words and we hope to... More 

Brighton, Michigan, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in town for a wedding that was across the street at the Ballantyne Club Hotel. (Where we also stayed the next night; traveling on a budget!). The Courtyard Marriott was attractively appointed and offered a free shuttle service to wherever we needed to go. I would say that the friendliness, professionalism and helpfulness of the staff is what... More 

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Kathy P, We are glad to hear that you had a wonderful stay here in Charlotte. Thank you for your kind comments about our hotel and staff, as everyone works hard to take the best care of our guests. I apologize for the pool not being open during your stay but it has now reopened and is looking great. Thank... More 

1 review
5 of 5 stars Reviewed April 8, 2015

I stayed at the Courtyard for a week during my onboarding/training with my company, which also coincided with my 1-year anniversary with my partner. He was able to travel down for 2 days - which was a blessing in itself but made even better by your fantastic staff. A good friend contacted the hotel and coordinated having a bottle of... More 

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear Kevin D, We are so excited to hear that you had such a great stay at our property. Our staff loved helping out during your special occasion away from home. Thank you for your kind words and we hope you will come visit us again sometime soon! Sincerely, Sarah Kelly Guest Care Supervisor More 

Concord, North Carolina
Top Contributor
161 reviews 161 reviews
49 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed March 31, 2015

Sure this, and all, Courtyard by Marriott have small rooms, an overpriced "bistro," and old fashioned AC units that make noise. But the beds are great, the rooms are spotless clean, and the furnishings are up to date. This one doesn't disappoint. Additionally the desk staff here is friendly and helpful. The location for travelers is very good. Now if... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

PGinNC, We hope you enjoyed your time in Charlotte. We appreciate you noticing our spotless rooms and friendly staff here in Ballantyne. Thank you for being loyal to Marriott and we hope to see you again in the future! Sincerely, Sarah Kelly Guest Care Supervisor More 

Chicago, Illinois
Top Contributor
314 reviews 314 reviews
46 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed March 18, 2015

I broke my own rule. If you don't like a hotel room, go back to the desk and asked to be moved. Unfortunately, as soon as we walked in, my husband laid down and took a nap! Not sure why we were given a half-sized room near the elevator and the ice machine; maybe it was because I got a... More 

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Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dear dkm57, It is good to hear that you had a relaxing time in Charlotte playing golf and enjoying the hot tub. Thank you for the positive comments about our staff as they all do their best to make sure our guests receive exceptional service. I do apologize for the small room you received. We do have rooms that differ... More 

Dubuque, Iowa
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2015

This was my first stay at this location, loved it! The property is clean, quiet and the staff is in the tradition of Marriott pretty awesome. It's centrally located and there are a ton of restaurants and a convenience store in walking distance, will certainly stay again.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Msfcp41, We are delighted to hear you enjoyed your first stay with us! Thank you for the kind words about our staff and location. The restaurants within walking distance are wonderful and convenient! Our staff will be looking forward to your next visit to Charlotte. Sarah Kelly Guest Care Supervisor More 

Charlotte, North Carolina, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2015

Great location in the Ballantyne area, many restaurants to choose from and not that far from the airport. Outstanding staff, all very friendly and professional. I have stayed there several times and the rooms are always spotless. Convenient in house breakfast and evening meal if one desires this. An excellent place to stay!!

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Robert A, Thank you for your recent stay in Ballantyne! We appreciate the compliments about our staff service and clean rooms. Our Bistro is a convenient place to enjoy breakfast, dinner, and Starbucks coffee. We hope to welcome you back again soon! Sarah Kelly Guest Care Supervisor More 

Hilton Head, South Carolina
Contributor
19 reviews 19 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2015

This was our first time staying in the Ballantyne area. This was a very nice Courtyard and there are so many restaurants around it. Very convenient to all areas of South Charlotte. The staff here was so friendly and welcoming - not your typical front desk staff. They helped us pick restaurants, gave us directions, and remembered us to ask... More 

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

EssHHI, We were happy to host you during your first stay in Ballantyne! We are proud of our front desk team and we appreciate you complimenting their service. Ballantyne is a convenient location that is full of many great restaurants and shopping areas. We hope to see you again soon! Sarah Kelly Guest Care Supervisor More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Great customer service! The check in was smooth and after 8 hrs. Driving the front desk staff was awesome. Super clean and great location. Bistro staff and housekeeping very attentive as well. We will definitely go back.

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Dumeng, Thank you for your kind comments regarding our entire staff, cleanliness, and location. We aim to be the best in staff service and are glad you noticed! We hope to see you again soon! Sarah Kelly Guest Care Supervisor More 

Manchester, Connecticut
2 reviews
5 of 5 stars Reviewed February 13, 2015

I have been traveling back and forth between CT and Charlotte for work for the past 2.5 months. Staying at the Courtyard Ballantyne made me feel like I was among family. All of the associates, from the cleaning staff and beyond, were most friendly and welcoming. Any time I travel, regardless of whether or not it's in Charlotte, I will... More 

Was this review helpful? Yes
Sarah K, Guest Relations Manager at Courtyard Charlotte Ballantyne, responded to this review

Kara G, Thank you for being a loyal customer to Marriott and the Courtyard Ballantyne. We have enjoyed hosting you and are glad our entire staff has treated you like family. We look forward to your upcoming visits! Sarah Kelly Guest Care Supervisor More 

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