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Extended Stay America - Charlotte - University Place

2.5 of 5
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8211 University Executive Park Drive, Charlotte, NC 28262
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Extended Stay America - Charlotte - University Place
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Ranked #136 of 171 Hotels in Charlotte
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22 Reviews from our TripAdvisor Community

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Traveler rating
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    2
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    9
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4
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8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
  • All months
    (22)
  • Mar-May only
    (7)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (1)
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1 review
1 of 5 stars Reviewed 1 week ago

Stayed here this past weekend. There was a dead bug in the room and a smoke detector due to low battery. Upon complaint, we were asked to remove the detector from the ceiling ourselves and bring it to the front desk. We refused. Called back 4 times and spoke in person. The clerk state that he'd come and fix it,... More 

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Orlando, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 12, 2015 via mobile

As far as the room it was manageable for the 3 day stay unfortunately they ran out a towels on the second day there so they were handing out bath mats to dry off with, this rates a one star for me....

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Pune, India
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 8, 2015

Had stayed at this hotel for about a month. Had a good experience during the stay. The staff is nice and friendly. The room amenities were decent. The morning coffee is good. Good for long term stay as it has Walmart nearby. It is close to the Wells Fargo on W T Harris Blvd

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Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Thank you for taking the time to write a review of your stay. I’m pleased to hear that you had a pleasant stay with us and you enjoyed our grab-and-go breakfast, location and friendly staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
1 of 5 stars Reviewed November 6, 2014

Staff was nice, but hotel is not. The hallways smell like smoke. The room was dirty. Toilet and shower running/dripping all night. Tub drain clogged. Shower curtain rod falling off of wall and jury rigged to stay up. Furniture in bad shape. Bed uncomfortable. Sheets stained. Hair found in the bed (between the sheets!) Only a dozen or so basic... More 

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1 review
1 of 5 stars Reviewed October 10, 2014

I checked in with my daughter on the 4th of October for a one week stay while getting ready to start a project in Charlotte. The front desk representative, Nikki, had me down in their system for a two night stay in a smoking room. As I don't smoke, I was upset. She said the rooms were booked up, so... More 

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Brooklyn, New York
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed September 28, 2014

I am typing this review from the room (#220). Oh goodness. There is dried vomit on the floor next to the bed but when I call the front desk to try to switch rooms nobody answers. It is midnight. We checked in around 5 and literally threw our things in the room and ran off to a concert. Should have... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 21, 2014

Called ahead of time to make sure things runs smoothly. The representative never at the front had to call the front desk while i stood there waiting on her. Finally got into my room AC didn't work. She tried to put me in another room where AC didn't work just the fan. Finally got me a room after telling her... More 

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Charlotte, North Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

When you need an extended stay facility, I recommend this one. They have all the amenities needed to make your stay comfortable. Also, the management and front desk are fantastic. If we had a problem, they were "johnny-on-the-spot" to take care of it. They met our every need with kindness and respect; but remember, you have to give it to... More 

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Brooklyn
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 5, 2014

Overall the room was clean it was a plus with the kitchen but if u don't stay 8 or more days u don't get house keeping. There isn't any pool its in a good location so u can get around or even walk to places. The grab & go breakfast that's just what it was that should've been better. This... More 

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DC area
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 14, 2014

I initially was given a smoking room, though I booked a non-smoking room, but the front desk was quick to fix the issue. The bathroom was not very clean, plus the shower only would dispense cold or very hot water - nothing in between. No toiletries or even soap. Free breakfast in the morning consisted of prepackaged oatmeal, granola bars... More 

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