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Extended Stay America - Charlotte - University Place

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8211 University Executive Park Drive, Charlotte, NC 28262
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Extended Stay America - Charlotte - University Place
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26 Reviews from our TripAdvisor Community

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Sterling, Virginia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 15, 2015

I am big fan of extended stay but my recent stay at this hotel studio suite was a bad experience. First of all the hotel and rooms appear to be from the 18th century. There was not hot water in the room for a few hours when I checked in. Towels appeared to have been used by the previous person... More 

Helpful?
1 Thank Asad M
Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will use your comments as a training tool to ensure that your experience is not repeated. I am grateful for your feedback you provided... More 

charlotte, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 6, 2015

After staying there for 2-3 weeks we found ourselves bitten by bugs and the only compensation we got was for 2 nights. Which is not near enough for compensation. So I have tried calling corporate guest relations and left several messages with Toni and was never a return call and talked with 2 other people from guest relations who promised... More 

Helpful?
1 Thank Melissa S
Charlotte, North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 22, 2015

I wouldn't touch this place with a 10 foot pole. Unfortunately this place is one of the few extended stay hotels in the area I need to stay. Check in when we first arrived was pleasant at first. The front desk was very nice and friendly. Everything went smoothly until a huge pit bull ran down the hall with the... More 

Helpful?
2 Thank mommytravels2015
Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be working closely with our housekeeping staff and outside vendor to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able... More 

Cuyahoga Falls, Ohio
Level Contributor
6 reviews
2 of 5 stars Reviewed August 28, 2015

I booked this hotel on travelocity and stayed there for a week. While the property appeared safe, the room was worn out and in need of repair. both the hotel and the room smelled bad and the bathroom ventilator was caked with dust. The front desk staff were friendly, but not helpful and the breakfast was a joke.

Helpful?
Thank Jimcint
1 review
1 of 5 stars Reviewed June 24, 2015

Stayed here this past weekend. There was a dead bug in the room and a smoke detector due to low battery. Upon complaint, we were asked to remove the detector from the ceiling ourselves and bring it to the front desk. We refused. Called back 4 times and spoke in person. The clerk state that he'd come and fix it,... More 

Helpful?
Thank K M
Orlando, Florida
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 12, 2015 via mobile

As far as the room it was manageable for the 3 day stay unfortunately they ran out a towels on the second day there so they were handing out bath mats to dry off with, this rates a one star for me....

Helpful?
Thank kathryn m
Pune, India
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 8, 2015

Had stayed at this hotel for about a month. Had a good experience during the stay. The staff is nice and friendly. The room amenities were decent. The morning coffee is good. Good for long term stay as it has Walmart nearby. It is close to the Wells Fargo on W T Harris Blvd

Helpful?
Thank Saggi76
Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Thank you for taking the time to write a review of your stay. I’m pleased to hear that you had a pleasant stay with us and you enjoyed our grab-and-go breakfast, location and friendly staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
1 of 5 stars Reviewed November 6, 2014

Staff was nice, but hotel is not. The hallways smell like smoke. The room was dirty. Toilet and shower running/dripping all night. Tub drain clogged. Shower curtain rod falling off of wall and jury rigged to stay up. Furniture in bad shape. Bed uncomfortable. Sheets stained. Hair found in the bed (between the sheets!) Only a dozen or so basic... More 

Helpful?
Thank Paul B
1 review
1 of 5 stars Reviewed October 10, 2014

I checked in with my daughter on the 4th of October for a one week stay while getting ready to start a project in Charlotte. The front desk representative, Nikki, had me down in their system for a two night stay in a smoking room. As I don't smoke, I was upset. She said the rooms were booked up, so... More 

Helpful?
Thank JoeT1970
Brooklyn, New York
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed September 27, 2014

I am typing this review from the room (#220). Oh goodness. There is dried vomit on the floor next to the bed but when I call the front desk to try to switch rooms nobody answers. It is midnight. We checked in around 5 and literally threw our things in the room and ran off to a concert. Should have... More 

Helpful?
1 Thank Lindsey46
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