Our group raved about this hotel. They loved the sleeping rooms and the food was off the charts. The staff was so welcoming and always there when needed. Great service and personal. Andrea Girono, Sales Manager and Billie Walker, Director of Catering made a great team in helping me produce a very successful meeting. I will highly reccomend this hotel... More

What a beautiful wedding that took place on Oct 1, 2011. It was absolutely flawless! Everyone raved on the wedding planner, Rachel, who is very professional, courteous and very helpful. With all the planning, the Friday & Saturday nights get-together with friends and family in the lovely Connoisseur Room, the wedding ceremony, and the lunch held in the ballroom was... More

We enjoyed the location & accommodations. The room was spacious, clean & well appointed. We arrived expecting 2 double beds & the front desk staff offered an upgrade which was a nice surprise. My only complaints are that where we were located in the hotel which was on the 15th floor room 1508, we heard & FELT the thumping bass... More

In my recent trip to Charlotte I wound up with food poisoning and had a very uncomfortable day in bed...Nicholas at the front desk went out of his way to help me find medical help and a taxi who could get me there comfortably...upon my return JJ (another front desk attendant) was friendly and concerned...they helped make a difficult situation... More

I have stayed at the hotel many times in the past and this weekend confirmed my commitment to the Holiday Inn brand. Nicholas provided incredible, attentive reservations service and genuinely treated us as valued guests. Once the renovations are complete, I expect a superior rating will be warranted. More

There are dozens of hotels from which to choose in Charlotte. I chose the Holiday Inn because I already had some points and wanted to reach teh free night level (I know - it is my own fault). I had 2 trips planned. When I arrived on the first trip, the clerk told me that if I signed up for... More

Recent renovations and upgrades make one's stay very comfortable while also offering "green" options for the room. But it is the attentive, professional, and very pleasant personnel at the hotel that make one's stay enjoyable. J.J., Elizabeth, and Tezelia at the front desk provide excellent service always, and Stacy in the front office is equally laudable. For these reasons, I... More

I travel frequently for business and my company booked the hotel for me. I normally stay in Marriott properties, so this was kind of a let down from what I am used to. Overall, it was just fine but probably won't stay here again if given the choice. The front desk experience was about average. I waited to check in... More

The property is located in the heart of downtown; with many things to do and all in walking distance. The rooms are clean and spacious. However, what stands out most of all about this property, is the unbelievable service provided by the staff! The front desk staff is very friendly and accomodating. Housekeeping was very attentive. And, we held a... More