I have stayed at this hotel in the past, but this time was not too happy regarding my stay. First of all I booked a king room and was given a twin handicapped room. Two people were in the room and there was minimal bed space. I called the front desk to advise them of their error and they really... More

Being in the centre of the city, the location is great for business or pleasuree. The staff were very friendly and helpful, and the restuarant was great. The biggest downside is that the whole building needs a renovation as it is looking very dated. My room was quite spacious, but not having a small fridge was a pain, and the... More

Very nice hotel, great service good restaurant, but very difficult to get to. The roads around the hotel are mostly one way and finding the correct route to the entrance on your first visit is a crap shoot. The room was clean and the sink area was modern. One personal pet peeve i have is when the door nearly hits... More

I stayed here for my 21st birthday with 5 other people. We were able to walk to almost everything and the few things we didn't walk to we could use the complimentary shuttle. This is a nice hotel with a very friendly staff, we didn't pay any covers because of the staff. The rooms were nice and I loved the... More

Nice hotel, but a little bit tired rooms. Not worn down, but soon(?). Lots of tv channels, if you stay in one night! Staying for the weekend? Friday nights are usually noisy, people being out partying... Staff is nice, and if going for business the complimentary breakfast/dinner snack at 15th floor is highly recommended. Very small gym, but works. Close... More

My husband and I recently stayed for one night while being in town for a NFL game. This hotel is in a great downtown location to restraunts, nightlife and shopping. Our room was on the top floor and we had a great city view. First let me say that the staff was wonderful at check-in, very nice and helpful answering... More

Great location with everything within walking distance. Staff was helpful and capable. Several reviewers mentioned slow elevators which at times proved to be slow but is a work in progress according to signs posted. More

As the title says, you'll be hard-pressed to find a hotel downtown with better customer service or one in the center of entertainment and the EpiCenter. Every staff member was on their A-game and made you feel welcomed. The only reason this gets a 4* instead of a 5 is simply due to the room. As a Platinum member, I... More

Recently had a short business trip here. The hotel staff were very welcoming and helpful throughout. The location is convenient to many good restaurants (Mertz is next door) and a few theaters and museums. Not crazy for having the sink outside the bath proper. Nice perk - free van service for short trips. More