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Holiday Inn Charlotte - Center City

#63 of 171 Hotels in Charlotte
Certificate of Excellence
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230 N. College St., Charlotte, NC 28202
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Holiday Inn Charlotte - Center City
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Holiday Inn Charlotte - Center City
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504 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brunswick, Georgia
5 of 5 stars Reviewed 4 days ago NEW

I always stay in this hotel when traveling to Charlotte. The rooms are clean, spacious and pleasant. The staff are always friendly, smiling and very helpful. The location is very conveniently located. My most recent stay was wonderful as always.

Was this review helpful? Yes
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear GH582015, Our entire team is doing a little dance in honor of your 5 star review! Thank you for taking the time to share your experience with others & we look forward to your return visits! More 

Mount Pleasant, South Carolina
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Veterans, please be advised that this hotel will not serve those who have served our country and paid an emotional price for it. Please read our explanation below. My wife and I have an emotional support animal and we made reservations at the Holiday Inn, Charlotte - Downtown. We emailed Holiday Inn to inform them of our animal. In addition,... More 

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HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear ScottH7755, First allow us to say thank you for your service to our country. Although you have spoken directly with our hotel management regarding your concerns I would like to refer to the Federal Law as it pertains to ADA Service Animals, http://www.ada.gov/service_animals_2010.htm. In the definition it states the following: "Dogs whose sole function is to provide comfort or... More 

Seattle, Washington
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent staff, clean comfortable room. Spacious and quiet. Short walk to convention center or quick taxi ride. No complaints. I would stay there again because they worked really hard to make sure I was comfortable. I liked the secure elevators since I'm alone on business.

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HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear Rachel P, On behalf on the entire team we would like to thank you for your kind words and for being a loyal guest on your future trips to Charlotte. More 

1 review
3 of 5 stars Reviewed 3 weeks ago

I ran into a few issues at my stay. I went for my family reunion.. When I arrived to my room.... Noticed the refrigerator was not cold. The worker whom helped with luggage made a note and I was told he would make sure the front desk was aware. I was out most of the day. When I got it... More 

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HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear Chrethia M, Thank you for taking the time to share your concerns regarding your recent stay. Our Engineering team would like to apologize that they failed to bring you a new fridge but I'm happy to see the Front Desk associate was quick to offer a full breakfast for your family in exchange for this unfortunate incident. Additionally, I... More 

Long Island, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We took our son to his very first NASCAR event this past May. It was his birthday weekend, so we wanted to make sure he had the full experience. Having family in Charlotte, this hotel was recommended to us. I am very happy to say that this recommendation fit our needs perfectly! We were able to go to the NASCAR... More 

Was this review helpful? Yes 1
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear Nicole D, YEAH, a 5 star review makes our team extremely happy and to know that both your son and your family had a memorable experience is truly why we enjoy our jobs! Thank you again. Hurry Back! More 

golden, co
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Nice room, excellent service, with friendly and accommodating staff. Parking is a little tough and is not free. Easy access to everything downtown. Concierge level does a nice job with breakfast, but did not dine for any other meals.

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HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear Rockyrover, We appreciate your 5 star review and for being our guest. Although we don't own the parking garage the company who owns it provides our guests with an $18.00 per night flat rate which includes in/out services. Thank you again. More 

Raleigh, North Carolina
Level Contributor
275 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
2 of 5 stars Reviewed June 26, 2015

This hotel is in a great location and if you're in town to party, I'm sure it's a lot of fun. We were in town for a conference and got no sleep. The first night we were on the street side and even with earplugs it was extremely loud, even on the 15th floor. I asked to change rooms and... More 

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HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear NCTravelz, Our number one goal is to provide you with an exceptional experience and although we can not control the street noise and party goers outside, we certainly can in our hallways. Each weekend there are 2 security officers and once guests are given one warning, if they are called to return they are then asked to check out... More 

Portsmouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 23, 2015

During a recent visit to the USA with my daughter, we arrived in Charlotte and had the good fortune to stay in this hotel. We had been transferred to this hotel from the Doubletree as a result of them overbooking their rooms, which seems to be a common US practise. Upon arrival we found the desk staff very helpful and... More 

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HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear PompeyMike53, Although I am sorry to hear that you were relocated by the Doubletree, I am delighted that you truly enjoyed your stay with us at the Holiday Inn Center City and we hope both you and your daughter, if in Charlotte again, will be our guests. Thank you for the great review. More 

Cleveland, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2015

We stayed at this hotel for a weekend while we were attending an event at the conference center. The hotel was clean, fairly quiet, and comfortable. The hotel staff were kind and friendly and even helped us get into a room earlier than check-in time. It is located fairly close to everything in Charlotte and we were easily able to... More 

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HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear AlexisV02, We appreciate you taking the time to share your recent stay experience with others. Sounds like you were able to enjoy some of your free time when not at conference events. Our shuttle is a great way to get within a 3 mile radius of the hotel daily except on Sundays. Thank you again and we hope your... More 

delhi
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 13, 2015

I stayed in this hotel for almost 2 weeks. This is right in heart of the city you can walk anywhere from this place. Special thanks to shuttle service guy who drove me to the country side 6-7 miles away for coin laundry on my request (sorry i forgot his name). He is very friendly and helpful. Reception staff is... More 

Was this review helpful? Yes
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review

Dear ashishrawat12, Thank you for taking the time to share your experience at our hotel with others. Providing exceptional service is what we strive for each and everyday and it's always refreshing to read such outstanding reviews. More 

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