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BEST WESTERN PLUS Charlotte/Matthews Hotel

2.5 of 5 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
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BEST WESTERN PLUS Charlotte/Matthews Hotel
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BEST WESTERN PLUS Charlotte/Matthews Hotel
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112 reviews from our community

Traveler rating
    41
    28
    18
    5
    20
See reviews for
31
20
13
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (112)
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    (30)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (16)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Clean, easy to find, quiet and very nice people very eager to help you with whatever you need. Parking is ample and well lit. Breakfast is served from 6:00-9:00 and a big variety is offered, something for everyone.

Review collected in partnership with Best Western

Was this review helpful? Yes
Palm Coast, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stay at hotels all over the southeast U. S. so I have a good perspective when reviewing hotels. The location is excellent. It is located in the Crown Point development and is convenient to lots of great restaurants and shopping, as well as downtown. Some of the hotels I have stayed at were in shaky neighborhoods. Not this one.... More 

Was this review helpful? Yes
Albany, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I was in town for the holidays and decided to stay in the best western hotel since it was close to uptown, the front desk jashie was very polite and very attentive to our needs . She made sure we had all of our information and even called us to see if we needed anything, she even took time to... More 

Was this review helpful? Yes
PHILDAELPHIA, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice rooms and breakfast was hot, nice Weight room and Lobby area. Staff was at my beck-and-call. Staff was very professional. plenty of room in the Lobby, spacious internet/Business area. very accommodating to my early arrival time 1:00 pm check is not until 3:00 pm

Review collected in partnership with Best Western

Was this review helpful? Yes
Sande R, Public Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for the excellent review! I appreciate you taking the time out of your schedule to comment. Thank you for giving us an opportunity for your hotel needs. We are happy to hear that you enjoyed your stay and hope to see you again the next time you are in town. More 

Sunset Beach, NC
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

If you are looking for one or two nights at a place in a nice area of Charlotte convenient to city center for Panthers game or event at the Expo, this is ideal. The staff is super helpful and friendly. Breakfast is good, free wi-fi, comfortable beds and very clean. They aim to please here! Great for one or two... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for the review. I appreciate you taking the time out of your schedule to comment. Thank you for giving us an opportunity for your hotel needs. More 

Lawrenceville, Georgia
Top Contributor
108 reviews 108 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have stayed at this Best Western for the last couple of years when in Charlotte. The hotel is conveniently located. However, this time we noticed a heavy smell of cigarettes in the hallways. But, the thing that bothered us most was the shower. The hot water was barely on and the water pressure was non existent! Unless this is... More 

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for your review and for letting us know the problem you had with the water pressure. We have that problem corrected. We very much appreciate you bringing this to our attention. We hope to see you again the next time you are in the area. More 

Buford, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The front desk was very helpful! Room was nice, bed was comfortable. I used the gym and had breakfast. Everything during my stay was great! And there is a Chili's in the parking lot which was nice to have close by.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for completing a survey for your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 28, 2014

I stayed here for 5 nights. The place is drab and in need of a refit or deep clean. Both really. We just used this as a base but the room was tiny, noisy with a dubious musty smell and a dubious door that looked like someone had already broken into, I had to request towels on one day, which... More 

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. More 

1 review
4 of 5 stars Reviewed October 21, 2014 via mobile

This hotel could use a little updates, as far as carpet brightening. Other than that it was very nice. The staff was very professional and helpful. This location is perfect for eating areas all around as well as getting to downtown in minutes.

Was this review helpful? Yes
Sande R, Public Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you fro you suggestions, we will pass along your concerns to our Management. We appreciate you taking the time to give us your review and hope to see you again soon! More 

Baltimore, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 20, 2014

Hotel staff were very accomondating to the needs of hotel clients. The internet was slow but after a call to the help desk that improved - only knock was that this hotel doesn't have a swimming pool. But overall a good place close to shopping and places to eat.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Phone Number:
Location: United States > North Carolina > Charlotte > East Forest
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
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Also Known As:
Charlotte Best Western
Best Western Charlotte

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