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All 170 Charlotte hotels

BEST WESTERN PLUS Charlotte/Matthews Hotel

2.5 of 5 Hotel   |   2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point) (East Forest)
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Ranked #93 of 170 Hotels in Charlotte
A recent review
4 of 5 stars reviewed 5 days ago
Lehmanhouse
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103 reviews from our community

Traveler rating
    35
    27
    17
    5
    19
See reviews for
28
18
13
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • French first
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    (103)
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    (30)
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    (33)
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    (26)
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    (14)
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1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel could use a little updates, as far as carpet brightening. Other than that it was very nice. The staff was very professional and helpful. This location is perfect for eating areas all around as well as getting to downtown in minutes.

Was this review helpful? Yes
Baltimore, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW

Hotel staff were very accomondating to the needs of hotel clients. The internet was slow but after a call to the help desk that improved - only knock was that this hotel doesn't have a swimming pool. But overall a good place close to shopping and places to eat.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bethesda, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

smelly - mold/ cigarettes. This was not a great place to stay. The room I was in absolutely stank - I was not on floor 3 smoking but there was a definite mold odor. I asked to be moved and was told there were no staff available to look at the room. Totally unhelpful and dismissive. I insisted and was... More

Review collected in partnership with Best Western

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LIVONIA
Contributor
19 reviews 19 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The only complaint I would have is that the internet connection was not very good. At one point the Hampton Inn next door had a stronger signal than the BW's. That being said the hotel was comfortable, clean, and close to all the attraction Charlotte has to offer. It's minutes away from downtown Charlotte. My destination was the NASCAR Hall... More

Review collected in partnership with Best Western

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Providence, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Rude hotel staff, unsafe environment, dingy rooms. Water pressure is low and water does not get hot, the comforter on beds need to be dry cleaned. TVs need to be updated. I used my reward points to book this hotel and I was very disappointed

Review collected in partnership with Best Western

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to see you again if you are the the area. More

Scottsdale
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Best Western Plus Charlotte/Matthews during my trip to,Charlotte, N.C. Normally, unless I'm in Europe, I avoid Best Westerns as they are usually a gamble when it comes to the quality of the overall experience. For the price I paid ($85 week nights), it was an O.K. experience. Not a great experience like when I stay... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

I was not satisfied for several reasons. The AC was not working in the first room I checked into, so they agreed to switch me. The furniture was old scratched up and dated and the carpet looked soiled, so I was really happy that I was being switched. That happiness was short-lived however because the second room was worse than... More

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More

United States
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We went to Charlotte for the ICMA Conference. We chose to stay at the Best Western rather then the conference hotel for the amenities and the convenience of the location. We found the room comfortable, the staff friendly and helpful and the location convenient to the city as well as other activities. We would choose to stay here again if... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

We appreciate you taking time out to write a review for us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

Alexandria, United States
1 review
3 of 5 stars Reviewed September 17, 2014

Room was ok...nothing special. Price was good based on the value received. Hotel needs renovations and service was at most ok except for the booking person. She sold the hotel. When I return, I won't book here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. More

Charlotte, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2014

Best Western in Charlotte/Matthews North Carolina is a great hotel with excellent service. The hotel is well kept and the staff is very friendly! Breakfast was hot and very enjoyable. I highly recommend this hotel to anyone traveling and in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. More

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Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Phone Number:
Location: United States > North Carolina > Charlotte > East Forest
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
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Also Known As:
Charlotte Best Western
Best Western Charlotte

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