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All 168 Charlotte hotels

BEST WESTERN PLUS Charlotte/Matthews Hotel

2.5 of 5 Hotel   |   2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point) (East Forest)
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Ranked #105 of 168 hotels in Charlotte
A recent review
5 of 5 stars reviewed 3 days ago
Arthur P Mooresville, North Carolina
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75 people have reviewed this hotel

Traveler rating
    27
    15
    14
    4
    15
See reviews for
23
12
10
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
Mooresville, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

Rooms and hotel were clean. Breakfast was hot. The staff was very nice and attentive. Especially the young lady at the front desk. She was very helpful in finding local places to eat and visit in my spare time. Will definitely be staying here again.

Was this review helpful? Yes
Orlando, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed our stay here for the second time, my family was comfortable, good deal and a great location too with some pretty good options for dining around the area. The staff is also friendly, they know the city very well and don't hesitate to help, and coffee is always available too. I'd stay there again

Was this review helpful? Yes
Wingate, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

When I transitioning from NYC I needed a place to stay. I am glad I picked this place. I would recommend this place to my family/friends. Staff friendly/helpful. The lobby clean/well lit. The breakfast excellent.

Was this review helpful? Yes
mattoon, il, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Well kept and friendly service. Breakfast okay. Would stay again. Would recommend to others. Only wish it had indoor pool and hot tub. Not too far from most attractions and just off a busy street so easy to jump on and off to go anywhere. Also, lots of dining options nearby.

Review collected in partnership with Best Western

Was this review helpful? Yes
Louisville, Kentucky
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this through a web site that does not provide the name until payment is made. I got a very good price but then the hotel just gives you a room. It could be smoking, non-smoking, King, double or what ever. In all cases I called the hotel directly before arrival and asked for a specific room type. In... More

Was this review helpful? Yes 1
ballston Spa, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

I booked a non-smoking room a month in advance and when we arrived it was a disaster. First room, we walk in, turn on the lights and the floor is covered with white powder. OK, I go and tell the front desk and they give us a new room. Second room. The smell in that room was so horrible that... More

Review collected in partnership with Best Western

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Charlotte/Matthews, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was impressed with how nice, cleaned, and curtesy of the staff. The rooms were cleaned, normal wear and tear on carpet. I will defiantely be staying there again..Great Job Staff. I did not eat breakfast at the hotel, so I cannot give you a review for that. Resturants close by, walking distance. I was impressed with the staff as... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you so much for your review. We are glad your enjoyed your stay with us and we look forward to seeing you again! More

Cleveland, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I have tried reaching Mr. Patel several times. His voice mail is always full and he is either not there or on property. I have even left message with the hotel clerk but no response. My stay was HORRIBLE. I checked in around 8:30pm on 3/11/14. I had 2 rooms. My business associate had no issues. I was first sent... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you very much for your review. I appreciate you taking time out of your morning to speak to us. We take each guest concern very seriously and apologize for your inconvenience. We had a professional steam cleaning company come out to clean the carpet and drapes to remove any hint of smoke smell that you experienced. Our Maintenance department... More

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2014

I booked this room as a last resort for the CIAA tournament, Priceline had it as a 3 star and Trip Advisor as a 3 star also.... Let me tell you this hotel is nowhere near a 3 star, 2 star or 1 star. We checked in and we were not in the room for 15 minutes and killed 3... More

Was this review helpful? Yes 1
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for your review. I would like to apologize for the problem you encountered at the Best Western Plus Charlotte Matthews Hotel and thank you for bringing this to our attention. I would like to ensure you that the hotel is kept to the utmost highest standards. We have our hotel treated once a month for pest control. We... More

Charleston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2014

Wonderful staff and accommodations. Check in was quick and simple. lot's of restaurants and shopping near by. the grounds were well kept and safe. i would definitely return. the breakfast was nice addition to my stay. interior hallways were very Quiet.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sande R, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you so much for taking time to write a review for us, we know you are busy and appreciate your time. We hope to see you next time you are in the Charlotte/Matthews area, More

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Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Also Known As:
Charlotte Best Western
Best Western Charlotte
Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Phone Number:
Location: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #105 of 168 hotels in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
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