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BEST WESTERN PLUS Charlotte/Matthews Hotel

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2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
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BEST WESTERN PLUS Charlotte/Matthews Hotel
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BEST WESTERN PLUS Charlotte/Matthews Hotel
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144 reviews from our community

Traveler rating
    50
    42
    21
    8
    23
See reviews for
38
24
16
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (144)
  • Mar-May only
    (54)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (24)
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Stoneville, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

The beds were only double beds which is small for two large sized adults. The rooms smelled like smoke even though they were non-smoking rooms and the reservation process sucks. It doesn't really do any good to make a reservation if you don't actually keep it.

Review collected in partnership with Best Western

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Virginia, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

This has to be the worse place I have ever stayed. From the staff losing reservations, to rooms not clean, poor customer service attitude, losing credit card information, dirty bathrooms, wouldn't restock breakfast food, sheets on beds had been changed. I could go on and on. Please save yourself the headache and find another place.

Review collected in partnership with Best Western

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Brownstown, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We only spent one night there, during our travels to a different destination. Nice employees, clean and comfortable rooms. The front desk had great personal checking in and checking out. If the chance arrived we would stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

i stayed 2 separate weeks. the first week my bed was so lumpy i didn't sleep and woke up with my back hurting. the second week in a different room the bed was decent but i woke up at 5:45 AM with a roach staring at me on the night stand. i killed it then took a shower came back... More 

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Lovettsville, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I recently stayed at this hotel during a field hockey tournament. The hotel room was very comfortable, breakfast was great, and the staff was very helpful. We were very happy with our experience and would recommend this hotel to others.

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St. James, NY, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is clean and confortable. It's close to Charlotte and surrounding areas. Only 15 minutes from up town with out the expense. The breakfast is a added bonus. The check in process is quick and easy. Staff is friendly. Room size is nice. I've been staying at this location for the past 6 years when I visit Charlotte. Good... More 

Review collected in partnership with Best Western

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Charlotte, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Best Western Charlotte is the best hotel in Charlotte for the price! The hotel is very accommodating and the staff is excellent. I have stayed at this hotel a dozen times and I have never been dissatisfied! Excellent hotel!

Review collected in partnership with Best Western

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Asheville, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I chose this hotel because they offered a discount for the training I was in town for. I am glad I stayed there - the price was right, the staff were kind and friendly, and my room comfortable. The internet was intermittent so that was frustrating but overall, my stay was good.

Review collected in partnership with Best Western

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South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel on Priceline for 2 nights. My son had a camping trip close by and I wanted to go for the days but not sleep on the ground. It was exactly what I needed - a good solid place to sleep at a good price. The room and bathroom were very clean. The bed was comfortable and... More 

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Orillia, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After 4 hrs stuck on I-77 just outside Charlotte, NC (on way home to Ont, Canada from Savannah GA), we were delivered to the door (by our very kind AAA rep - different review) of the BW Plus Charlotte/Matthews. We were tired, "hangry", had 4 bikes in tow (literally) and our itinery was in need of significant modification. The folks... More 

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