We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 170 Charlotte hotels

BEST WESTERN PLUS Charlotte/Matthews Hotel

2.5 of 5 Hotel   |   2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point) (East Forest)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Save up to 20%
BEST WESTERN PLUS Charlotte/Matthews Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added BEST WESTERN PLUS Charlotte/Matthews Hotel to your Saves list
61%
Ranked #92 of 170 Hotels in Charlotte
Write a Review

98 reviews from our community

Traveler rating
    35
    24
    17
    4
    18
See reviews for
28
17
13
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (98)
  • Mar-May only
    (30)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (14)
All months
Scottsdale
Contributor
18 reviews 18 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed yesterday NEW

I recently stayed at the Best Western Plus Charlotte/Matthews during my trip to,Charlotte, N.C. Normally, unless I'm in Europe, I avoid Best Westerns as they are usually a gamble when it comes to the quality of the overall experience. For the price I paid ($85 week nights), it was an O.K. experience. Not a great experience like when I stay... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

I was not satisfied for several reasons. The AC was not working in the first room I checked into, so they agreed to switch me. The furniture was old scratched up and dated and the carpet looked soiled, so I was really happy that I was being switched. That happiness was short-lived however because the second room was worse than... More

Was this review helpful? Yes
United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We went to Charlotte for the ICMA Conference. We chose to stay at the Best Western rather then the conference hotel for the amenities and the convenience of the location. We found the room comfortable, the staff friendly and helpful and the location convenient to the city as well as other activities. We would choose to stay here again if... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Alexandria, United States
1 review
3 of 5 stars Reviewed 1 week ago

Room was ok...nothing special. Price was good based on the value received. Hotel needs renovations and service was at most ok except for the booking person. She sold the hotel. When I return, I won't book here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Charlotte, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2014

Best Western in Charlotte/Matthews North Carolina is a great hotel with excellent service. The hotel is well kept and the staff is very friendly! Breakfast was hot and very enjoyable. I highly recommend this hotel to anyone traveling and in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed July 31, 2014

I have been using Best Western accommodations for over a decade and I must say the service impeccable. I would recommend looking up the closest Best Western to your visiting destination. You will be pleasantly surprised. This particular location is in a very plum location. Downtown Charlotte is a stones throw. Chili's is right next door and everything is very... More

Was this review helpful? Yes
Rochester, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 24, 2014

I selected this hotel because it was near my choices of baseball, downtown and race car destinations. (about 15 miles away) It was my first time staying at a PLUS hotel - enclosed instead of outside. The room was large, clean and quiet. The breakfast food was good - hot and cold choices.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Knoxville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

This is a great choice of hotels. I would stay here again. The only problem I had was the iron or the ironing board smelling like it came from a smoking room. Maybe they washed the cover with something from the smoking room. So the shirt I ironed smelled like stale cigarette smoke. Wish they would do away with smoking... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ontario
Top Contributor
98 reviews 98 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 15, 2014

Reception was very quick and efficient. In general, the hotel seemed to be well maintained and pleasantly decorated. The room was large and pleasant. The Internet connection was easy and worked well, A plus for this room was the reading lamps. There were large lamps on both sides of the bed with double switches and two bulbs. It was easy... More

Was this review helpful? Yes 1
Charlotte, North Carolina
2 reviews
1 of 5 stars Reviewed July 2, 2014

I booked 5 nights and checked out after the first. Would have left immediately, but they refused to refund my money. Spent the night sleeping in a chair because I was to afraid to touch anything in the room. Absolutely disgusting. Won't stay here again, if I have any say in it.

Review collected in partnership with Best Western

Was this review helpful? Yes
Do you own or manage BEST WESTERN PLUS Charlotte/Matthews Hotel?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS Charlotte/Matthews Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Phone Number:
Location: United States > North Carolina > Charlotte > East Forest
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotels.com, Priceline, getaroom.com, Despegar.com, Odigeo and Tingo so you can book your BEST WESTERN PLUS Charlotte/Matthews Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Charlotte Best Western
Best Western Charlotte

31 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Bathroom (2)
Viewed
Room/suite (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (18)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near BEST WESTERN PLUS Charlotte/Matthews Hotel