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Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.

2.5 of 5
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8405 Pineville-Matthews Road, Charlotte, NC 28226 (Formerly Extended Stay Deluxe Charlotte/Pineville)
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Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.
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Ranked #87 of 171 Hotels in Charlotte
A recent review
3 of 5 stars reviewed 3 weeks ago
CMO816 Boston, Massachusetts
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52 reviews from our community

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    6
    7
    5
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5
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Top Contributor
73 reviews 73 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this through a Priceline Express deal because it was cheap (I pretty much used it as a place to sleep for a couple days rather than its intended purpose as a long-range business hotel). It was good value and did the job. Pretty good location to where I needed to be in Ballatyne and right across the street... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, I'm so pleased to hear that even though your stay was brief, we were able meet your needs. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
5 of 5 stars Reviewed March 17, 2015

I must say that this particular Extended Stay was very nice. The service was second to none. And the rooms were excellent, especially considering the price. I've stayed in Hilton hotels that weren't as nice as this place.

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Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we exceeded your expectations and that our staff provided you with excellent service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 11, 2015 via mobile

I have to be here for a month unfortunately fir business, which the company reserved rooms for me and two others. The add is completely false. There is no pool, no fitness room, limited parking because of all the nails in the parking lot due to construction on the old rickety fence. And, let me be the first to tell... More 

Was this review helpful? Yes 2
PA
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 10, 2014

I left a library book behind when I checked out. I called the staff and asked if it could be mailed. They told me to do so, they had to fax me a form. I gave them the fax number of a local Staples and they told me that it had been faxed. We went through this THREE TIMES and... More 

Was this review helpful? Yes 3
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 7, 2014

I stayed at the Extended Stay America Pineville-Matthews Road from July to September 2014. The hotel was consistently spotless. Based on my understanding this is an all-suite location. The rooms were large and very quiet. Nico the General Manager and his staff Tumba, Jerry, Tamirra and Diana were friendly, professional, and efficient. I highly recommend this hotel which is located... More 

Was this review helpful? Yes 1
HokieMKB
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 8, 2014

Our bad experience started at check-in. We had reserved an apartment type room (two private bedrooms and a common area), but apparently they "over booked" that room and put us in two standard rooms and wanted to charge us an extra $100. It took a conversation with the front desk, the reservations phone number, and the guest relations phone number... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

My stay was Labor Day weekend..got there on Friday to Sunday but did not want to leave, so we stayed another night. Very clean,quite hotel.They will be going through renovations so even better.The staff was helpfully and nice as can be. Great location. My vacation was awesome...I will definitely come back.

Was this review helpful? Yes 1
Cape Coral, Florida, United States
Top Contributor
52 reviews 52 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 12, 2014

This hotel was ok for a night or two, but I would not remain here for an extended stay as the name suggest. I can't put my finger on it, but it just wasn't all that great of a hotel. It's located behind a supermarket which made is sort of a challenge to initially find. The staff was very courteous,... More 

Was this review helpful? Yes 1
Nashville, TN
Top Contributor
133 reviews 133 reviews
40 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed May 23, 2014

I stayed at this hotel May 20-22, 2014. This is what you get when you book a 3 star in Pineville on Hotwire.com. I was placed in a smoking room upon check in. As a non-smoker, this was unacceptable. I was told they were completely booked so there was nothing they could do. Gross. The next day, I asked to... More 

Was this review helpful? Yes 2
Sanford, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 15, 2014

1, 2, 3 strikes... I'm out! After the first room was not cleaned, and what appears to be still occupied, I tried again! The second room was still smoky from the previous guest and yes, it was a non-smoking room... So, I tried again! The third room felt dirty and old but I managed to stay one night. After witnessing... More 

Was this review helpful? Yes 1
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