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All 168 Charlotte hotels

DoubleTree by Hilton Hotel Charlotte - Gateway Village

3.5 of 5 Hotel   |   895 W Trade St, Charlotte, NC 28202-1122 (Third Ward)
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Ranked #34 of 168 hotels in Charlotte
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed June 20, 2013
Jennifer H Athens, United States
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324 people have reviewed this hotel

Traveler rating
    125
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    57
    15
    5
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119
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Charlotte - Gateway Village
See the most recent reviews
Athens, United States
1 review
5 of 5 stars Reviewed June 20, 2013

The hotel was clean, the staff welcoming and helpful, and all for a good price. My kids loved the cookies they got at check-in. Also, it's walking distance to restaurants, bars, coffee, etc. We'll definitely be going back next time we see a show at the Uptown Amphitheater.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for the kind words about your stay with us. We are glad to hear that you enjoyed your stay with us. We look forward to see you for the next concert. Until then, we will keep the cookies warm for you. More

Charlotte, United States
1 review
5 of 5 stars Reviewed June 20, 2013

I live here in charlotte and needed a hotel for a couple nights close to work. The hotel was amazing from the warm cookie at check in till the easy check out call. I enjoyed working out in the fitness center and relaxing at the pool. Housekeeping even gave me extra coffee and sugar when I asked for cream. My... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. More

Greenville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013

Every single member of the staff that we encountered was incredibly friendly and helpful. Really felt like staying at a much pricier hotel. The room was very clean and comfortable though the walls/doors are sort of thin. However, I refuse to blame the hotel for drunk people being loud in the hallway at 2 AM. The fitness room, pool, and... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Just wanted to thank you for your recent staywith us! So glad you were able to experience our authentic DoubleTree by Hilton hospitality. We truly appreciate the wonderful cooments. We look forward to seeing you soon. More

Stanfield, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2013

We had a wonderful experience here. The hotel is very nice, extremely clean, great accommodations.. Their cookies are excellent, very addicting!!!! The staff very friendly and helpful, yet professional!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. More

Raleigh, North Carolina
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 16, 2013

My family and I stayed here two weeks ago. We came in late at night but was still greeted with a friendly smile from the front desk staff. This was our first time staying at the property and was very excited to be right downtown and close to the university my son's track meet was being held at. You can... More

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your comments about your stay with us made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon, More

asheville,nc
Top Contributor
125 reviews 125 reviews
43 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed May 14, 2013

I stayed during the week and found a good rate for this well rated hotel. Nice room and friendly staff.....only thing....it cost $13 to park daily and they charge for breakfast. Doubt I will stay again but if that doesn't bother you then its a nice place to stay.

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for your review. We are very happy to hear that you had an enjoyable stay with us. Please know that we do check with other local hotels to ensure that our parking prices are competitive and ours is one of the lowest in the city. Thank you again for staying with us and sharing your experience. More

Louisburg, North Carolina
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 9, 2013

Went down to visit my daughter at JCSU and this was the hotel they recommended. Loved it. I was there around homecoming weekend and had a great visit. The rooms were clean and comfortable beds. Very spacious rooms.

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton -Charlotte to your liking. We look forward to welcoming you back in the not too distant future. More

Gurgaon, India
1 review
4 of 5 stars Reviewed May 8, 2013

The front desk staff, the cleaners and the restaurant staff were all very courteous, efficient and helpful. Some confusion about the rates: During tele booking, I was clearly informed that charges covered breakfast. However was told otherwise during my stay. Also, unfortunately the laundry bills were inflated without a breakup being provided. Despite the above, overall, a good hotel to... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for your comments about your recent stay with us. We appreciate them. Thank you for allowing us the opportunity to address your concerns via email. Hope to see you return again soon. Safe travels More

London, United Kingdom
Top Contributor
56 reviews 56 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 6, 2013

Stayed here for one night on business. Really great hotel, nice rooms and a good gym. The only thing I wasn't keen on was the super shallow bath - like taking a bath in a puddle! But no big deal in the grand scheme of things. A great night's sleep.

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. More

Charlotte, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 6, 2013

This is a significantly over priced hotel...it is badly in need of a revitalization...I have referred Double Tree to Blake Surface Solutions in Bartlett, Tn. This company specializes in hotel/motel make overs; and, can re-do the rooms of this over priced hotel to give your customers a room that exceeds the value of the room rate. Steve Ruble

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to review our property. We appreciate your comments We would love to know what you feel needs updating. We completed a $2 million renovation of our guestrooms and corridors in 2011 and our next substantial renovation is not planned until 2019. Please feel free to contact me directly. Thank you again for your feedback... More

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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree
Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Location: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Charlotte
#39 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
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