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All 170 Charlotte hotels

DoubleTree by Hilton Hotel Charlotte - Gateway Village

3.5 of 5 Hotel   |   895 W Trade St, Charlotte, NC 28202-1122 (Third Ward)
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78%
Ranked #40 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 25, 2013
Aris W Columbia, United States
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394 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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There are newer reviews for DoubleTree by Hilton Hotel Charlotte - Gateway Village
See the most recent reviews
Columbia, United States
1 review
5 of 5 stars Reviewed November 25, 2013

I stayed the Double Tree on business, but it felt more like a getaway. Everything was very clean and incredibly inviting! The food was great and the staff was very welcoming. It is a wonderful representation of the Hilton properties.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your wonderful comments made me smile. Thank y ou for the kind words. We are so glad that we were able to make a business trip feel like a getaway. We look forward to seeing you again soon. Until then....Safe Travels. More

Richmond, Virginia
2 reviews
2 of 5 stars Reviewed November 23, 2013 via mobile

Honestly the worst hotel I've stayed in and that says a lot. This is a great hotel but terrible rooms and hotel staff. My friend and I had a standard room and it ended up being a "conjoined" room. This was a surprise but we didn't think of it as a huge deal. After getting back to our room past... More

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share with us your experience at our hotel. Please accept my sincerest apologies for the behavior of my team. I would love to discuss your experience in more detail offline so that we are able to ensure it doesn't occur in the future. Please know that this is not the standard we set... More

Grovetown, United States
1 review
4 of 5 stars Reviewed November 22, 2013

Room was excellent, beds very comfortable, front desk personnel very friendly as was all of the staff we ran into during our brief stay. Water pressure in shower a bit light, but worked fine and room was very clean. Grabbed a quick bite in restaurant on a Friday evening, only one person working, kitchen was slow and bar pricing extremely... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience at our hotel. We are so happy to hear that you enjoyed your stay. I have informed our Chief Engineer about the water preassure and he is looking to see if anyhting can be done. We look forward to see you the next time your travels bring you to Charlotte. More

Charlotte, United States
1 review
5 of 5 stars Reviewed November 20, 2013

Awesome and helpful staff! Clean rooms, safe location, and quick check in and check out! I would definitely come back! The restaurant has good food and the breakfast buffet was good as well. The hotel is located right in the heart of JWU's campus so if you're a parent visiting your JWU child, its a perfect place. Not far from... More

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. More

New Jersey, United States
1 review
4 of 5 stars Reviewed November 19, 2013

Stayed for a long weekend. The location was good for us - not in the noisy downtown, but only a short walk from great restaurants and things to do. Quick access to highways. Room and beds a bit small for the price. Wait staff at breakfast was wonderful! Room was clean and quiet. But, had to pay for a bottle... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for sharing your experience with us. Please accept my sincerest apologies for the lack of cookie at check in. I have shared your comments with our Front Office Manager and steps will be taken to ensure that it doesn't occur in the future. Thank you again for your time. More

CHESAPEAKE, United States
1 review
4 of 5 stars Reviewed November 15, 2013

I am in the Service Busniess and understand the importance of good customer service. I have a couple of unpleasants issure during my stay the two of the staff members changed that around for me. I loved the location as I was visit Johnson & Wales. I plan on visiting the area alot in the near future and will be... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for choosing to stay with us. I'm sorry that you had some unpleasant issues while you were with us. Very glad to hear that two team members did do what was needed to turn your unpleasant experience into a positive one. I hope you will return should your travels bring you back this way. More

Raleigh, North Carolina
2 reviews
4 of 5 stars Reviewed November 15, 2013

Not a bad place at all. Clean, good location, friendly staff. Overall a good experience for the cost. Parking and internet fees can spike the overall cost, though, and I believe these should be included and not add-ons.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am glad to hear that you enjoyed your stay with us. Hope to see you return in the near future. Safe travels....... More

Charlotte, United States
1 review
4 of 5 stars Reviewed November 11, 2013

Overall the hotel, the staff, and the room was very nice and clean. Although I only stayed one night, the only thing that bothered me was that there wasn't a small fridge to store my food because I am coming from a different state. I can go to a motel for ¼ of the price of this stay and I... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for staying with us. I’m happy to hear that you enjoyed your stay. I am also happy to say we are in the process of installing refrigerators in all of our guest rooms, as you can imagine this process does take a bit of time. W are hoping to have this project completed by the beginning of next year.... More

Albrightsville, Pennsylvania
2 reviews
5 of 5 stars Reviewed November 9, 2013

As always, I enjoy coming to your hotel to stay. The service is impeccable and the rooms are wonderful. You are my go to place whenever I visit my daughter (who attends Johnson & Wales University) in Charlotte. I highly recommend you hotel to everyone. They will not be disappointed. Thank you for having me.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your comments about your stay made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). We look forward to seeing you again soon. More

Augusta, United States
1 review
3 of 5 stars Reviewed November 6, 2013

I was not happy with our visit. The location was nice but the staff was not pleasant at all. We were not greeted or told about any of the amenities that the hotel had to offer. The breakfast was good. The nicest staff was from housekeeping. The front desk was not helpful with any information.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. More

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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Location: United States > North Carolina > Charlotte > Third Ward
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#15 Romantic Hotel in Charlotte #34 Business Hotel in Charlotte #37 Family Hotel in Charlotte
Hotel Class
Number of rooms
187

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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