We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Hotel Charlotte - Gateway Village

#48 of 171 Hotels in Charlotte
Certificate of Excellence
Hotel deals
Hotel website
895 W Trade St, Charlotte, NC 28202-1122
Special Offer
Upgrade Your Stay!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
DoubleTree by Hilton Hotel Charlotte - Gateway Village
Professional photos View all
Browse nearby
DoubleTree by Hilton Hotel Charlotte - Gateway Village
Add Photo Write a Review

527 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    205
    202
    85
    27
    8
See reviews for
128
95
39
194
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (527)
  • Mar-May only
    (140)
  • Jun-Aug only
    (148)
  • Sep-Nov only
    (127)
  • Dec-Feb only
    (112)
All months
There are newer reviews for DoubleTree by Hilton Hotel Charlotte - Gateway Village
See the most recent reviews
Doha, Qatar
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 11, 2014

Friendly smile the whole experience. Rooms are updated. Breakfast was delicious with many healthy options. My regular hotel while in Charlotte. Close to many great restaurants and downtown. Great for business travelers. Running trail near hotel.

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience with us. So glad that we are your regular hotel when you come to Charlotte. We look forward to seeing you again soon. More 

Ronda, United States
2 reviews
5 of 5 stars Reviewed August 2, 2014

This hotel was perfect for me as I was in town for my son's college orientation and it was literally steps away from the campus. The room was beautiful and well decorated, very comfortable. My only complaint is that I am a small town girl who was on a very tight budget for this trip. When I checked in, I... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience. We are happy to hear you enjoyed your stay. Please accept our apologies for the confusion regarding the deposit and parking. We will work with our reservations desk and our Guest Service Agents to ensure that those items are communicated clearly in the future. Hope to see you in October... More 

HAMBURG
1 review
4 of 5 stars Reviewed August 1, 2014

The hotel was picked by the bride and groom to be and was a great choice. Majority of staff was very friendly and helpful. Anita in the morning in the restaurant always had a smile and was extremely friendly. Thank you starting our day off. Have used this hotel in the past and will definitely look forward to using it... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for staying with us. I’m happy to hear that you enjoyed your stay and that Anita was helpful! I’ll be sure to share your comments with them. See you soon, More 

Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 31, 2014 via mobile

I booked a room through AAA. When I arrived I checked in while my husband parked the car. They put us in the last room down the hall on the second floor. The minute I got off the elevator I could smell cigarette smoke. When I opened the door to my room I felt like I was going into a... More 

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience. Unfortunately we at times have guests that choose not to follow the rules and smoke in are guest rooms. When this occurs we do deep clean the rooms. My apologies that our deep cleaning did not rid the room of the odor. Thank you again for the review. More 

Powder Springs, United States
2 reviews
5 of 5 stars Reviewed July 29, 2014

We stayed at this hotel while in town for a concert at the Fillmore. It was very convenient to the venue and to downtown restaurants in a great part of town. Hotel was clean and comfortable and the staff was very friendly and helpful!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am glad to hear that you enjoyed your stay with us. Hope to see you return in the near future. Safe travels....... More 

Fleming Island, FL, United States
2 reviews
5 of 5 stars Reviewed July 25, 2014

Helpful patient staff. Great convenient location. Repeat customer and never had a bad visit. Plan to return soon since it is close to Johnson C. Smith University where my Granddaughter attends and all the amenities of downtown.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for the review and the loyalty. We look forward to seeing you again soon. More 

Charlotte, United States
1 review
4 of 5 stars Reviewed July 24, 2014

I have been staying at the Doubletree hotel since my daughter began attending Johnson and Wales University. There has never been an unpleasant experience with service or room. I even notice now they have a hilton honors floor which makes it convenient for early check ins. Love the warm cookies and hospitality

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thak you for taking the time to share your experiences. We appreciate the kind words and the loyalty. Hope to see you in October for family weekend. More 

columbia, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed to attend a KISS concert. Bed was comfortable, noise was minimal and staff was very helpful. I bought the romance package and it was nice. Explain the type of wine you want. They send a very dry wine that was not great. Room was clean and comfortable. My wife hated the color scheme, but thats not what you... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I just wanted to thank you for your recent stay with us. I’m so glad you were able to experience our warm DoubleTree hospitality and we look forward to seeing you again soon. More 

Old Bridge, United States
1 review
4 of 5 stars Reviewed July 24, 2014

The service and people were exceptional. Room service was good and fast. Parking was easy and I was walking distant to many restaurants and shopping and attractions. The room was clean and the bed very comfortable. The hotel offer many amenities.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am glad to hear that you enjoyed your stay with us. Hope to see you return in the near future. Safe travels....... More 

Dallas, TX
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 23, 2014

I was in Charlotte for a convention with over 11,000 participants. All hotels in town were booked to capacity. Even though they were fill to the brim and probably working overtime, the staff at the Double Tree were excellent! They were always nice and friendly, no matter the time of day or the request. Everyone was very accommodating and the... More 

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your comments about your stay made me smile. We know it’s the little things that make your stay more comfortable. Hope to see you again soon, More 

Questions? Get answers from hotel staff and past guests. Ask a question

154 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Room/suite (8)
Viewed
Dining (1)
Viewed
Hotel & grounds (3)
Viewed
Other (3)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (79)
Viewed
Accessible Parlor Room (14)
Viewed
Amenities (7)
Viewed
Pool (3)
Viewed
Restaurants and Bars (6)
Viewed
Standard Doubles Room (20)
Viewed
Standard King Room (19)
Viewed
The Hotel (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (60)
Viewed
Pool/beach area (2)
Viewed
Room/suite (21)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (13)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
Other (17)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Charlotte hotels
Third Ward
Residence Inn Charlotte Uptown
Fourth Ward
Charlotte Marriott City Center
Second Ward
Hilton Garden Inn Charlotte Uptown
Show Prices
Show Prices
Show Prices
Third Ward
Courtyard by Marriott Charlotte City Center
Second Ward
Hilton Charlotte Center City
Hilton Charlotte Center City
#54 of 171 in Charlotte
4.0 of 5 stars 857 reviews
Second Ward
Fairfield Inn & Suites Charlotte Uptown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay
Ready to book?