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All 170 Charlotte hotels

DoubleTree by Hilton Hotel Charlotte - Gateway Village

3.5 of 5 Hotel   |   895 W Trade St, Charlotte, NC 28202-1122 (Third Ward)
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78%
Ranked #41 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 18, 2013
dougandkath Charlotte, North Carolina
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382 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
There are newer reviews for DoubleTree by Hilton Hotel Charlotte - Gateway Village
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Louisville, Kentucky
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2013

This hotel is lovely, with a friendly staff. The nickel and diming, however, outweighs the good things. $13/day for inconvenient parking, $10/day PER DEVICE, not per room, for internet. With so many similarly priced hotels that offer complimentary parking, internet and breakfast, there's really no reason to stay here.

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for submitting your review on Trip Advisor. I am very sorry that our services did not meet your expectations. We try very hard to keep our pricing competitive and reasonable, but complimentary services and pricing vary by hotel, brand and market situation. Many of the limited service properties in center city Charlotte do provide a limited complimentary breakfast,... More

Charlotte, North Carolina
Top Contributor
76 reviews 76 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 18, 2013

Everything from the Front Desk service to the High Quality Room to the WONDERFUL staff in the bar, this is a first rate Doubletree that resembles the level of quality that used to be expected from ALL Doubletrees. GREAT JOB! It doesn't hurt that the property is in a gorgeous part of the city, but the level of friendliness and... More

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you very much for taking the time to share your experience. I am very happy to hear that the team knocked your socks off. We look forward to seeing you the next time you are in Charlotte. More

Simpsonville, South Carolina, Usa
1 review
4 of 5 stars Reviewed December 11, 2013

Great stay, had one problem and service was fast. Shower could use some work. Bar was nice but expensive. Room had a good view of the stadium and was very clean and comfortable. Love the cookies!! I would stay again.

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Atlanta, Georgia
1 review
2 of 5 stars Reviewed December 9, 2013

My two night stay during the Thanksgiving holiday weekend at the Double Tree Hilton Hotel in Charlotte was an unpleasant surprise. The mattresses was so soft and uncomfortable. When the front desk clerks asked us about our stay, we replied that we were unhappy with the uncomfortable beds, they both replied "oh, I am surprised to hear" and that was... More

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service in regards to your mattress. We do our best to make sure all of our guests have a rewarding stay and your comments will help us accomplish that. We've addressed the issue with the mattress and the... More

Moore, United States
1 review
5 of 5 stars Reviewed December 9, 2013

I love the Doubletree by Hilton. The staff are always professional and polite. I was disappointed in the quality of my breakfast. I had higher expectations for the Doubletree. The eggs were runny or either soaked in butter. The sausage tasted as if it were a frozen patty. I'll stay here again, but I won't eat my breakfast meals from... More

Review collected in partnership with DoubleTree by Hilton

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Chantilly, United States
1 review
2 of 5 stars Reviewed December 4, 2013

After a long car ride - I was looking forward to lying on a comfortable bed and getting a good night sleep. I was very disappointed. I found the bed/pillows very uncomfortable-too soft & no support. I woke up angry and in pain. Wasn't what i expected from DoubleTree.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with the condition of our mattresses. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about... More

charlotte, United States
1 review
5 of 5 stars Reviewed December 2, 2013

All aspects of this hotel is excellent. They have great customer service. Rooms are very clean, staff exceptional customer focus, business center is spacious and functional desktop computers. Loaded with a variety of reading materials.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to give us such a wonderful review. We appreciate you and the kind words. We look forward to seeing you again soon. More

North Augusta, United States
1 review
3 of 5 stars Reviewed November 25, 2013

Was informed room would not be ready until after 8 pm and that was not going to work for us. Was not offered any solution nor cookie. Hotel appeared to not have enough cleaning staff to get rooms cleaned prior to check-in time.

Review collected in partnership with DoubleTree by Hilton

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Columbia, United States
1 review
5 of 5 stars Reviewed November 25, 2013

I stayed the Double Tree on business, but it felt more like a getaway. Everything was very clean and incredibly inviting! The food was great and the staff was very welcoming. It is a wonderful representation of the Hilton properties.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your wonderful comments made me smile. Thank y ou for the kind words. We are so glad that we were able to make a business trip feel like a getaway. We look forward to seeing you again soon. Until then....Safe Travels. More

Richmond, Virginia
2 reviews
2 of 5 stars Reviewed November 23, 2013 via mobile

Honestly the worst hotel I've stayed in and that says a lot. This is a great hotel but terrible rooms and hotel staff. My friend and I had a standard room and it ended up being a "conjoined" room. This was a surprise but we didn't think of it as a huge deal. After getting back to our room past... More

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share with us your experience at our hotel. Please accept my sincerest apologies for the behavior of my team. I would love to discuss your experience in more detail offline so that we are able to ensure it doesn't occur in the future. Please know that this is not the standard we set... More

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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Location: United States > North Carolina > Charlotte > Third Ward
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#17 Romantic Hotel in Charlotte #33 Business Hotel in Charlotte #37 Family Hotel in Charlotte
Hotel Class
Number of rooms
187

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