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DoubleTree by Hilton Hotel Charlotte - Gateway Village

#45 of 171 Hotels in Charlotte
Certificate of Excellence
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895 W Trade St, Charlotte, NC 28202-1122
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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478 reviews from our community

Traveler rating
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    79
    25
    6
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113
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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United States
1 review
4 of 5 stars Reviewed yesterday NEW

I traveled to Charlotte from California on Saturday for a conference. I had a hard time going to sleep during the first two nights due partially to 3 hour time difference. Another reason was that there was constant noise from outside window, which I did not know where it came from at first. After 1:00 AM in the morning, the... More 

Review collected in partnership with DoubleTree by Hilton

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Indianapolis, Indiana, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

If you are visiting Uptown Charlotte, then this is a great hotel to stay at. Everything is within walking distance... I loved it.. i even kept the car parked and walked to the NCAA games... priceless Even though they are upgrading the hotel, it was still beautiful and a great stay.. I'll be back for sure

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your comments about your stay with us made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon, More 

Columbia, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Decent hotel, but under renovation. Restaurant/bar limited hours. Staff was really friendly and went out of their way to make it up. Not the closest location to downtown activities, but near a great pub: Cedar Street Tavern.

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your patience and understanding during our renovation. We look forward to your return so you can see the new restaurant. More 

Hampton, United States
1 review
5 of 5 stars Reviewed 1 week ago

The location was convenient for the sight of the conference. The staff was pleasant with professional responses to questions. The room was ready and equipped with the basic needs. It was two comfortable nights of restful sleep that was quiet and relaxing.

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. More 

Raleigh
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff and service was very friendly. I had some issues with me getting charged for parking, but management took care of the problem, once I returned home. Room service was excellent. The room and bathroom was very clean. I was on a HH Honors floor that was on a higher level and very quiet and peaceful.

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am glad to hear that you enjoyed your stay with us. Hope to see you return in the near future. Safe travels....... More 

Crown Point, Indiana
Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel on two separate occasions. The first one was only okay. However they stuck me in a room that was not what I requested. They tried to sell me on the fact that it had more space. As I only sleep and do evening office work in the room space is not a huge consideration. Now... More 

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the... More 

Senior Contributor
29 reviews 29 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You get what you expect here, not much more. Rooms are smaller than "normal" Doubletree standards. Gym is very small as well. Located basically on the Johnson and Wales campus. Close to downtown, although you don't want to walk it. No suites at this property

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to review your stay. Your comments are appreciated. Please know if our fitness center does not have the equipment you need there is a YMCA located across the street that our guests can use for $10.00 per day. My apologies if that was not shared with you. Thank you again for sharing your experience. More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for Business. Love the shuttle service. and the cookies. Breakfast was good, and the waitstaff were incredible. They remembered what we had the day before, and had it ready upon arrival. Very good group of folks.

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for staying with us . I’m happy to hear that you enjoyed your stay and that our Food & Beverage team were helpful! I’ll be sure to share your comments with them. See you soon, More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Service and accommodations were good. Would recommend to others. The location was in relativity close to downtown area. I find that Double Tree has always been a quality hotel from my college days in Dallas, Texas. Thx for the same.

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for staying here with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel and it's staff set the bar for all other Double Tree hotels. They really make you feel at home here. The staff gets to know you by name and are always asking if there is something they can do for you. Granted this is not a full-service hotel with concierge service, etc. like the Waldorf or Palmer House,... More 

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Just wanted to thank you for your recent stay here with us. So glad you were able to experience our authentic DoubleTree hospitality. We look forward to seeing you soon. More 

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