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DoubleTree by Hilton Hotel Charlotte - Gateway Village

#45 of 171 Hotels in Charlotte
Certificate of Excellence
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895 W Trade St, Charlotte, NC 28202-1122
Best prices for: 1 room 1 guest
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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497 reviews from our community

Traveler rating
    194
    187
    83
    26
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, United States
1 review
3 of 5 stars Reviewed yesterday NEW

The staff at the Double Tree and the location are the reason I return again and again. the hotel is a nice, mid-range hotel, but the staff is amazing. I do have to say that the beds are comfortable and the room always appears clean. The bathroom always needs attention when I arrive. There are a couple of things, besides... More 

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Columbus, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

I actually rate this hotel as "Good"; but since that wasn't an option, I chose "Very Good" because it was definitely more than "average". The accommodations were very good. The outside appearance of the hotel was beautiful in a classy way. The Front Desk Staff greeted us professionally. The housekeeping Staff was very cordial (very seldom do they get the... More 

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Danville, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Located close to the freeway, in a quieter area of Uptown, the hotel was clean, the atmosphere quiet, the location great! Unfortunately they were doing renovations, so the lack of a restaurant was a bit disappointing but they did have In-room Dining. The parking wasn't the best but adequate. Always great to get the warm cookie at check-in!

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Burlington, NC, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here to attend a concert at the NC Music Factory. It was convenient and we walked all over the uptown area from the hotel. The room was clean and inviting, and the service was excellent. We would definitely stay again.

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Lebanon, United States
1 review
3 of 5 stars Reviewed 1 week ago

I am a Hilton Honors member and was very disappointed in the fact that the pool was not ready nor the hottub. It was 85 degrees outside in NC. Also, the airconditioner was very loud and the mattress was way way too firm. The front desk personnel was pleasant but not warm and friendly.

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you so much for sharing your experience of your recent visit. I am so sorry that you found the bed uncomfortable and the air conditioner loud. I have shared your comments with our Chief Engineer he will make the necessary corrections. My apologies for the lack of communication regarding our pool. We opened it this past Saturday. We had... More 

Dallas, Texas
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is either new or recently remodeled. My first room was a fold out bed from a couch. I told them that would not work and was moved to a room with a real bed. Aside from that bad start, the new room was very nice. Typical Doubletree breakfast is currently in a small room on the 2nd floor... More 

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Brunswick, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were in Charlotte, NC to attend our grandson's wedding. Hotel was in the middle of renovations, despite this our stay was very pleasant. Rooms were quiet and very clean. Hotel staff was exceptional. Would definitely stay there again.

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Portland, Oregon
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel and the staff is very courteous. However, due to the renovation of the restaurant, the experience is not where it should be. The restaurant is in a conference room and the quality of the food is not there.

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Chesapeake, VA
Contributor
16 reviews 16 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Double Tree by Hilton was a comfortable stay. The room was satisfactorily clean. There was a ripple in the carpet and lightly stained tub but nothing making me feel uncomfortable about the room. The bed was comfortable. The buffet breakfast was tasty with a decent selection from eggs, bacon, sausage, grits, French toast; to oatmeal, yogurt, muffins, and bagels.... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

This was one of the nicest hotels that i've stayed in. I chose it because it was very close to the area that I needed but it was a very pleasant stay. Staff was very helpful and nice. My only suggestion would be to include breakfast even if its a donut. Beds were wonderful and so comfortable. Highly recommend it.... More 

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