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DoubleTree by Hilton Hotel Charlotte - Gateway Village

3.5 of 5 895 W Trade St, Charlotte, NC 28202-1122
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#41 of 170 Hotels in Charlotte
404 Reviews 4 of 5 stars
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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404 reviews from our community

Traveler rating
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    160
    65
    20
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Raleigh, North Carolina
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Okay the hotel is nive i will say that. But if i have to go further it goes down hill from there. Charged 14.00 to park are u serious the parking is yours you charged me 170.00 for the one nights saty and you need an extra 14.00 to park my car...not a fan. Then 8.15 AM there is a... More

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Denver, Colorado
1 review
4 of 5 stars Reviewed 4 days ago NEW

Really silly use of parking space for this "downtown" hotel. I detest paying for parking in such a small city with ample, regular parking surrounding the hotel. The hotel itself is quite beautiful and spotless inside. The rooms were impeccably clean. Overall I'd say hit or miss in terms of front desk staff availability, friendliness and knowledge.

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for your review. I regret that we must charge a fee for our parking facilities, but we do not own the parking deck and do have to pay for our guests to have use of these spaces. Incidentally, based on my research, I do not know of a comparable hotel in the center city that offers complimentary parking.... More

Chattanooga, Tennessee
Top Contributor
104 reviews 104 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had a very good experience at this hotel. This was my first Double Tree experience and overall I was very pleased. I had a room on the top floor and it was well appointed. The bathroom was a little cramped, but I was on a business trip and was alone so it was not a big deal. The bed... More

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience. You are correct that we do have our HVAC unit on a motion detector, however the entire process starts with a switch at the door that activates the motion detector. The unit should continue to run and cool or heat the room at the temperature you set it at even... More

charlotte, United States
1 review
2 of 5 stars Reviewed 1 week ago

Parking was inconvenient, no valet or luggage carts available. Serious safety concerns. Breakfast order was incorrect. No invoice given unless requested. Over charged for both breakfast and parking. Contacted by phone and email , yet no response from hotel.

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

It was a pleasure speaking with you yesterday. We appreciate your patience and understanding in regards to your stay. We look forward to seeing you again in the future. More

Greensboro, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice, Toilet to close to the sink. I mean its right under sink. My bathroom a little tight. It was very tight. Excellent location for a NFL Game ( Panther Fan). If you want you can walk. Nice little walk but worth it if you don't want to deal with the traffic

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. More

Boston, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great location next to Johnson & Wales University, provides a discount for students families. Overall it was perfect for our needs during move-in. The in-house restaurant was a negative. The food was marginal and overpriced and the service was very slow. The "taxi" service affiliated with the hotel was a rip off. Charged us $25 to go to NoDa section... More

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience with us. We would love to have an opportunity to discuss your experience in our restaurant. This will enable us to improve our menu and service. I have shared your comments with the town car service. We hope to see you on family weekend in October. More

Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is well located on one of the most important streets of Charlotte few blocks from down town. The staff working there is young and polite. Rooms are clean and large. They have a small swimming pool and a gym room open and free for the customers. The bus from the airport stops in front of the hotel and... More

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your comments about your stay with us made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon. More

Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I only had one night and my only complaint was the A/C was a bit noisey. Well i say my complaint but I slept like a log. My partner found it get waking her. If Im honest i was worried it would keep me awake too. Staff were great. Its not all that far from most places and was good... More

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience. My apologies for the ac keeping your partner awake. Our units don't usually disturb our guests as we just recently put in new units. We were able to determine the room you stayed in and my engineering team is checking it to ensure it is in proper working order. Thank... More

Shelbyville, IN, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The stay was great and the staff helpful and nice. Staff helpful getting cab for are ride to the airport and helping with our bag. Food was good, special the grilled cheese sandwich. I would stay here again and recommend it to my family and friends.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. More

Connersville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Have stayed at Nicer cheaper hotels and also have stayed at more expensive worse hotels. For price of rooms was expecting something a lot nicer. Went to check in and because we were paying cash the young man working counter could not help us. had to get someone else and she was VERY RUDE. Hotel was decent but the location... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience. Please accept our sincerest apologies for the behavior of our team. This behavior is not acceptable. I can assure you that we will be retraining our Guest Service Agents. Thank you again for sharing your experience. More

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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Location: United States > North Carolina > Charlotte > Third Ward
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree

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