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Courtyard by Marriott Charlotte Airport

#79 of 171 Hotels in Charlotte
Certificate of Excellence
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2700 Little Rock Road, I-85 & Little Rock Rd, Charlotte, NC 28214
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Best prices for: 1 room 1 guest
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Courtyard by Marriott Charlotte Airport
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Courtyard by Marriott Charlotte Airport
Courtyard by Marriott Charlotte Airport
Courtyard by Marriott Charlotte Airport
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175 reviews from our community

Traveler rating
    54
    65
    30
    17
    9
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29
41
12
64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • All months
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  • Mar-May only
    (44)
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Wilmington, North Carolina
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Convenient, clean, bright and cheerful! My wife and I were returning from London and due to a mechanical problem on the plane and high headwinds, we ran late and missed our connection home. I got on the phone and got the last room in the hotel! The van driver was very funny and gracious to us. The ride to the... More 

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Greenville, South Carolina
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Because the company I am working for in Charlotte has a short list of hotels that I can stay...this is one I have been at twice in three weeks. The hotel's website advertises free WiFi throughout the hotel. While that may be true access and speed are both questionable. During both stays I was on the third floor and neither... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Thank you for your feedback regarding your past stay. I apologize we didn’t meet your expatiations or ours. We will definitely use your feedback to help get the above items corrected. We hope that you will give us another chance in the future and we hope to see you again soon. More 

Denver, Colorado
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Odd for a hotel that adverises itself as convenient for airport travelers, the shuttle is arranged to allow for few travelers to make a morning flight. They have chosen to only provide this sevice every 30 minutes even though the ride only took us 5 minutes. The effect was multiple travelers needing to arrange for a taxi to make their... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Jeff33388, Thank you for sharing your feedback from your recent visit. Im sorry to hear that we did not meet your expectations regarding our complimentary shuttle service. We are very close to the Charlotte Douglas Airport however; we have to factor in airport traffic and the current construction taken place in the airport area. Again, I am sorry for... More 

Kenmore, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We unexpectedly stayed in this hotel when our flight to NYC was cancelled. While checking in, Kyra Conger graciously offered to help us with suggestions of ways to explore the city of Charlotte. She was so professional and kind, and we really appreciated that kind of attitude when our plans were changed at the last minute. The room was clean... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Susan P Thank you for sharing your experience at the Courtyard by Marriott Charlotte Airport through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will ensure to recognize Kyra in front of her team... More 

Durham, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Awesome convenience! The new road brought me exactly where I needed to be, and I was there for CIAA, so getting into downtown was very necessary. This is where I'm a staying from now on, when I come down to Charlotte for the CIAA. They don't have any extra charges either.

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CourtyardAirport, Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Paul S, Thank you for sharing your experience at the Courtyard by Marriott Charlotte Airport . With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

North Carolina
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

This property may be close to the airport ,but its not worth the price, Sagging mattresses rooms with no microwaves or fridges and showers that leak like you didn't close the door. Some of the front desk staff need to learn the meaning of hospitality. To forget that we needed to change rooms three times and to give our room... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Jean M, Thank you for taking the time to share your experience at the Courtyard Charlotte Airport. I apologize that your recent stay was not satisfactory and appreciate your feedback. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. I will be speaking with our maintenance department to ensure that these issues... More 

Johnson City, Tennessee
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We only stayed at this hotel because it was super close to the airport and we were flying out to Mexico really early the next morning. It is only about a mile away from the airport so it is convenient if you will be using the airport. However, check in was horrible. We arrived at almost 5:00 which is an... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Thank you EricaW01, for taking the time to share your review on TripAdvisor. You indicated that your stay with us was average. Please accept our sincere apologies for any inconvenience you may have encountered during your check in experience. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your - or our own - expectations.... More 

Ontario
Top Contributor
60 reviews 60 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were en route to Florida and needed a hotel for the night. As we pulled off the freeway the Marriott was the first one that appealed. The room rate was excellent and even better when we got the CAA discount. All the staff were friendly and helpful. We asked for a recommendation about where to eat, and we were... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Silverchemist, Thank you for sharing your experience at the Courtyard by Marriott Charlotte Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional... More 

Decatur, GA
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having only one person running the check-in counter is clearly not enough. How the woman (I think her name was Shandrika) didn't lose her cool with the long line of folks waiting to check in, the phone ringing, and the housekeeping staff not keeping up with demand for clean rooms, was remarkable. What a trooper she was. Finding hairs in... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Thank you for your feedback regarding your recent stay. We apologize we didn’t meet your expectations or ours; we always use guest feedback to help us improve and will be sure to share it with the staff. Thanks again for the review and we hope to see you again. More 

Saint Louis, Missouri
Top Contributor
172 reviews 172 reviews
61 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When US Scare alerted me that my flight form Dulles to Charlotte would arrive about 45 minutes later than originally scheduled I knew that I was spending the night in Charlotte. Contacted my admin who booked me at this hotel. Front desk staff were excellent and they had a bistro, so after a day of sitting in airports the food... More 

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CourtyardAirport, Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Thanks for your review regarding your stay at the Courtyard by Marriott Charlotte Airport. We are glad to hear you enjoyed your stay with us. It’s also a pleasure to hear you enjoyed our staff and hotel. We hope to see you again soon. More 

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