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Courtyard by Marriott Charlotte Airport

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2700 Little Rock Road, I-85 & Little Rock Rd, Charlotte, NC 28214
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Courtyard by Marriott Charlotte Airport
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Courtyard by Marriott Charlotte Airport
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204 Reviews from our TripAdvisor Community

Traveler rating
    62
    74
    36
    18
    14
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46
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74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (204)
  • Mar-May only
    (65)
  • Jun-Aug only
    (57)
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    (38)
  • Dec-Feb only
    (44)
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Palo Alto, California
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked this hotel for an overnight stay before continuing my trip to St Maarten.The hotel was just what I needed. It was very close to the airport, very nice and comfortable. The staff were helpful and informative. I would recommend this hotel to everyone who need a nice hotel that is close to the Charlotte airport

Was this review helpful? Yes
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

Professional & Personable!!! World Class Customer Service!!! Professional and personable! Business trip and new to the Charlotte area. Will recommend to others coming this way. In 2015 this type of service is RARE!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
LOS ANGELES, CA
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night due to our connection out of Charlotte being canceled. The hotel is fine. The room was clean. The toilet bowl was disgusting. It had rust stains on the bottom that resembled something else. We had to take the 5:30 airport shuttle to catch the 7:45 am flight that we were rebooked on. There was... More 

Was this review helpful? Yes
CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Anna, Thank you for taking the time to share your recent experience at the Courtyard Charlotte Airport with us. As the cleanliness of our hotel is a key priority, I do apologize that your guestroom fell short of your expectations. Please rest assured that your comments will be shared with the housekeeping team so that it will not happen... More 

Jacksonville FL
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a very early flight and live 2 hours from airport. This hotel is 5 mins. away. You can also leave your car parked at the hotel & take a shuttle to the airport. Think it's around $7 per night. We used our Marriott points with no trouble. There is no free anything-coffee, breakfast. They serve Starbucks & have a... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Nana58, Thank you so much for sharing your experience with TripAdvisor regarding your recent stay at Courtyard by Marriott Charlotte Airport. We strive to always give our guest exceptional customer service, and I'm grateful to know that we succeeded. Again, your feedback is greatly appreciated and will be shared with my management team and staff. Sincerely, Julia T Smith... More 

Level Contributor
177 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Okay there is loving your job and Kenya the nighttime shuttle driver truly and genuinely loves hers. She and Dedria the front desk clerk/manager, made this weary family bad travel day better. After many flight delays and rebooking we could not get home yesterday so opted for the closest Marriott. From the moment we got on the shuttle Kenya was... More 

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Flfoodiegirl, Thanks for sharing your experience on TripAdvisor, and the great comments regarding Kenya and Demetra. I am really happy to know that my team has wowed you with a great guest experience. We really work hard to go above and beyond for our guest, we pride ourselves on our outstanding customer service. I will definitely share this feedback... More 

Denver, Colorado
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed my one night visit at this hotel for an easy commute to the Charlotte airport in the morning. I would highly recommend this hotel for easy access to the airport. Friendly staff and it is convenient having the breakfast area for the early morning coffee and breakfast.

Was this review helpful? Yes
CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Jim R, Thank you for sharing your experience at the Courtyard Charlotte Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Customer, your feedback will be shared with the team to continue... More 

Manassas, Virginia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Stay was convenient and comfortable stop during our use of airport. Services met our (two couples) requirements for communications, dining, and transportation access. We used the park-and-fly service and the staff met our transportation needs in timely, friendly and helpful manner. We will stay there again.

Review collected in partnership with this hotel

Was this review helpful? Yes
CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Jim H, Thank you for sharing your experience at the Courtyard Charlotte Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Customer, your feedback will be shared with the team to continue... More 

Virginia
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel the night before catching a flight at the airport.So handy to find and very close to the airport.We arranged for the hotel shuttle to take us and pick us up and left vehicle at the hotel for a nominal fee. It was so clean and nice inside and out and the staff very helpful and... More 

Was this review helpful? Yes
CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Thank you for sharing your experience at the Courtyard Charlotte Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Customer, your feedback will be shared with the team to continue to inspire and... More 

1 review
5 of 5 stars Reviewed May 28, 2015

The worker in the front desk was nice The room was clean,big and comfortable The shuttle work perfect on time The situation is a little out side, if you have a car to go to center city and around is more easy

Review collected in partnership with this hotel

Was this review helpful? Yes
CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Thank you for sharing your experience at the Courtyard Charlotte Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Customer, your feedback will be shared with the team to continue to inspire and... More 

Albany, New York
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Pool was dirty. Hot tub clearly hadnt been ckeaned in weeks. Green slime all over tub walls above water line. You couldnt see bottom of pool! No towels in pool area Food was awful and overpriced. Frozen stuff they just microwaved Room was clean quiet and very comfortable. Very comfortable mattress Staff very pleasant and accommodating

Was this review helpful? Yes
CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Thank you for the feedback regarding your past stay. I apologize we didn’t meet your expectations or ours. We will definitely look into the items you mentioned above and get these items corrected. We hope that if your travels bring you back to Charlotte you will give us another chance. More 

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