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Courtyard by Marriott Charlotte Airport

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2700 Little Rock Road, I-85 & Little Rock Rd, Charlotte, NC 28214
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Courtyard by Marriott Charlotte Airport
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Courtyard by Marriott Charlotte Airport
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212 Reviews from our TripAdvisor Community

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    77
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manama, Bahrain
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Looks the the hotel has upgraded most of its rooms. The room we had was very clean and had enough space. Because of flight delays, we didn't arrive until midnight. I requested and Uber and it was only a $4 ride. Check in was fast and they offered a wake up call and a shuttle ride back to the airport.... More 

Was this review helpful? Yes
Montclair, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a wonderful experience at this hotel. It was very clean, modern, and good food options considering there is nothing around if you didn't want to drive. The room was well appointed and clean. Very comfortable bed! The open concept restaurant was nice - maybe a small wall to block off the reception but other than that it was... More 

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CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Thank you for sharing your experience at the Courtyard Charlotte Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was very friendly and welcoming. We were in town for the acc championship game (go Noles) and the room was very comfortable and that bed was oh so soft. The room service had pretty good food as well.

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CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Sean R, Thank you for your kind comments regarding our staff and the comfort of our beds. We strive to always give our guest exceptional customer service, and I'm grateful to know that we succeeded. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Charlotte Airport Courtyard and we look forward to... More 

Merton, Wisconsin
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 1 week ago

I've never stayed at a Courtyard this dirty before. The common area carpets, the walls in our room, and especially the bathroom was nasty and dirty. My wife did not want to take a shower there. The beds were clean and my mattress was very comfortable. I didn't try any of the other hotel services because we wanted to just... More 

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CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear bhighlande, Thank you for taking the time to share your recent experience at the Courtyard Charlotte Airport with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve... More 

Travelers Rest, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel was great. Rooms were very clean. Staff was very friendly. The indoor pool had dirt on the bottom and water was very cold. Overall, I would definitely stay here again. Also, it's easy to get to and in a great location.

Review collected in partnership with this hotel

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CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Sandra M, Thank you for taking the time to complete a TripAdvisor review. We are delighted that your stay with the Courtyard by Marriott Charlotte Airport was enjoyable. I will also share with my team your comments regarding their customer service and friendliness. Everything we do is aimed at providing you with an excellent hotel experience and your feedback... More 

Greensboro, North Carolina
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had the (oh-so-common) flight issues at the Charlotte airport and in the end, had to book a night at a local hotel as I was rebooked on an early flight out the next morning. So by the time I got to the hotel, I was already not in a good mood. However the staff was helpful, welcoming and offered... More 

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CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Katlin V, Thank you for taking the time to submit your feedback on Tripadvisor regarding your stay with Courtyard by Marriott Charlotte Airport. We pride ourselves on having a clean establishment, but most importantly having a team that cares enough to go above and beyond for every guest. Thank you again for choosing the Courtyard by Marriott Charlotte Airport,... More 

South Carolina
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The toilet seat was falling off, the closet door was broken, there was toothpaste on the bathroom faucet, wall, and sink. The bathtub was so dirty and soiled that even my husband would not step in to take a shower! In the AM we went for the advertised "hot breakfast" and were told that the "stove is broken" Settled for... More 

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CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Bug6, Thank you for your review of your recent stay. I apologize that your stay was not satisfactory, and I will be sharing your feedback with the managers and staff. We hope if your travel needs bring you back to Charlotte that you will give us another try. Thanks again for the feedback. Redouane Barakat Front Office Supervisor Courtyard... More 

Palo Alto, California
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this hotel for an overnight stay before continuing my trip to St Maarten.The hotel was just what I needed. It was very close to the airport, very nice and comfortable. The staff were helpful and informative. I would recommend this hotel to everyone who need a nice hotel that is close to the Charlotte airport

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CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Ochump, Thank you for sharing your experience at the Courtyard by Marriott Charlotte Airport through TripAdvisor. We take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Professional & Personable!!! World Class Customer Service!!! Professional and personable! Business trip and new to the Charlotte area. Will recommend to others coming this way. In 2015 this type of service is RARE!!!

Review collected in partnership with this hotel

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CourtyardAirport, General Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear joycewhite, Thank you for sharing your experience at the Courtyard by Marriott Charlotte Airport through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to... More 

LOS ANGELES, CA
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for one night due to our connection out of Charlotte being canceled. The hotel is fine. The room was clean. The toilet bowl was disgusting. It had rust stains on the bottom that resembled something else. We had to take the 5:30 airport shuttle to catch the 7:45 am flight that we were rebooked on. There was... More 

Was this review helpful? Yes
CourtyardAirport, Front Office Manager at Courtyard by Marriott Charlotte Airport, responded to this review

Dear Anna, Thank you for taking the time to share your recent experience at the Courtyard Charlotte Airport with us. As the cleanliness of our hotel is a key priority, I do apologize that your guestroom fell short of your expectations. Please rest assured that your comments will be shared with the housekeeping team so that it will not happen... More 

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