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The Franklin Hotel

Certificate of Excellence
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311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
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The Franklin Hotel
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259 reviews from our community

Traveler rating
    187
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    15
    6
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Franklin Hotel
See the most recent reviews
Lumberton, North Carolina, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed February 25, 2015

Great room, excellent service, and terrific breakfast which was included ! The courtesy car was su ch a help going to and from destinations . We can't wait until we have the opportunity to stay at The Franklin again. Everything about this hotel made for a great stay !!

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello MTS641 from Lumberton, NC! My hometown is Lumberton, so I'm tickled that a fellow Robeson County native is reviewing our hotel in Chapel Hill. We appreciate your positive feedback here, and are even more happy that we delivered an experience to you that was worth writing about. Please come back often, and feel free to contact me directly if... More 

St Louis
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2015

The Franklin is a historical hotel but modernized and gorgeous. The lobby isn't particularly grand (clean and nice, but not overly large or impressive) but the room we stayed in was seriously gorgeous. We stayed in a simple king sized bedroom overlooking Franklin Street. The bed was extremely comfortable, the bathroom was great, the shower was massive, the robes were... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for your detailed feedback, Benay H. You pointed out quite a few notable amenities that we offer here, and I'm glad you got to enjoy them all so thoroughly. One thing I'd like to clarify is that The Franklin is actually not a historic hotel. It was built in 2007 on the site of a former bus station. But... More 

Mebane, North Carolina
1 review
5 of 5 stars Reviewed February 25, 2015

EXCELLENT STAFF! Had a problem with the heat in my room, it was checked and I was moved immediately.I was coming down with something and felt awful, I took some meds and just wanted a hot shower and sleep. during the night woke up dehydrated and found nice cold water in the fridge and helped me through. I felt so... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there BFRIED, Thank you for posting your review. Sounds like you got to enjoy the beautiful snow fall in Chapel Hill just before it created problem side effects in the following days! Sorry the heat wasn't working in your first room and that we had to relocate you. Although I'm glad we got you to a more comfortable place,... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2015

We stayed at this hotel during an interview at UNC. The rooms are lovely and the service was top-knotch! The rooms are really updated and the surround sound in the room is a great touch. Will stay here again! -Oh, and the breakfast each morning was very good. A happy surprise that it was included in the rate. A great... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Boymumx3, Thanks for your positive comments. The surround sound system in the room doesn't get used too often, so I'm always glad to hear when our guests enjoy it, as you did on this stay. Indeed, the included breakfast is a favorite (and often surprising) part of the experience at The Franklin. Jay More 

Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

Due to the snowstorm in the area, our travel plans changed and we needed to stay in Chapel Hill an extra night. The Franklin Hotel had a concierge room available with balcony. The room was beautifully decorated and spacious. Surround sound music was also in the room. Gym was clean. Staff was very friendly. Bar area was very nice for... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Aimee R, We're pleased to be able to accommodate you during your unexpected change in travel plans. Hope you enjoyed watching the UNC v. Duke basketball game - if only UNC could have held on to that lead and won the game! Appreciate your honest feedback about the wi-fi. We are finding that it can be inconsistent in some areas... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed February 22, 2015

A beautiful clean modern hotel with great facilities and nice staff in a perfect location for walking to restaurants. I would come back here again and highly recommend it to people traveling to Chapel Hill. The Rooms was delightful and the breakfast was a real treat. What a great stay!

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Douglas D, Thanks for your positive review. You touched on the three things that I think make our hotel special: Nice staff, perfect location, and complimentary hot breakfast We appreciate your vote of confidence in recommending The Franklin to others. Take care! Jay More 

Rome, United States
1 review
5 of 5 stars Reviewed February 22, 2015

My wife and I stayed at the Franklin Hotel in early February and we found it to be a treasure hiding in plain sight. We had called earlier in the week hoping to line up a baby sitter for several of the days we would be in town, including Valentines Day, and Kelly their concierge pulled it off! She found... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Daniel B, We're so happy to know that The Franklin will your hotel of choice when visiting Chapel Hill. It sounds like you got to experience all the perks of a leisurely trip by making the most of all the services and amenities we have available here. Kelly makes for a wonderful Personal Host, and has just the right personality... More 

1 review
5 of 5 stars Reviewed February 16, 2015

My husband and I were in town on business and chose this hotel from a Tripadvisor recommendations. The hotel was everything and more. Great room, staff was awesome and the location is perfect for a visit.

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello deborahsZ3642AK, Thanks for your comments - we are thrilled that your experience lived up to our reputation, and we hope to have you back for an even better stay. Take care! Jay More 

Southern Pines, North Carolina
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

we stayed here for a concert at the Cats Cradle. it was a quick walk to the venue. The hotel was amazing. friendly staff, excellent breakfast, beautiful room, and the view from the balcony was so nice!

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there cattheartist, Glad you enjoyed our hotel. Hope you can join us again soon, even thought you are all the way in Kuwait. If you don't feel like walking to the Cats Cradle on your next trip, please let us know so that our car service can drive you over there. Take care, Jay More 

State College, Pennsylvania
Contributor
16 reviews 16 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 12, 2015

Wow, really nice and right next to a brewpub (Carolina Brewery) and fantastic restaurants (we ate at the Lantern). My room had a nice balcony and room was quiet. Breakfast included, basic but adequate. So pleasant to be able to have dinner and just walk back to a hotel. Very elegant furnishings and decorations. Staff were super nice.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello BruceUSA, I'm happy to know that you enjoyed our hotel, and got a chance to sample some of our best neighborhood eating places. Lantern is a crowd favorite with a James Beard award to boot. And the Carolina Brewery turns out some great tasting beer. We always keep their Sky Blue Golden Ale in stock in our bar. Please... More 

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