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The Franklin Hotel

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311 West Franklin Street, Chapel Hill, NC 27516
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281 Reviews from our TripAdvisor Community

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Traveler rating
    198
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Franklin Hotel
See the most recent reviews
Macomb, Michigan
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 20, 2013

I loved staying here. I was in town for only one night for a business meeting and I wish I could have stayed longer. The room was gorgeous. Everything was clean. It would have been wonderful to be able to use the balcony but the weather wouldn't cooperate (it rained the entire time I was there). The front desk and... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello mikeandstephtravel, Thank you for sharing your thoughts about The Franklin Hotel. Our mission is to make our guests fall in love with our hotel, so your use of the word "love" really got us excited! We hope that you'll get to enjoy some beautiful Chapel Hill sunshine on your next visit, and make good use of the balcony. The... More 

Winston-Salem
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed December 12, 2013

I could get long winded about how nice this place is but I will just say that it exceed expectations in every way. From the moment I walked in I was welcomed. Even at check in I was asked what could possibly make this the best stay. I was lucky enough to be staying on the Holiday window display unveiling... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

UltraStar175, Thank for your positive comments about The Franklin Hotel. You certainly stayed during an exciting time when we were unveiling our holiday window displays. I'm glad we exceeded your expectations and look forward to having you with us again soon. We appreciate your recommendation! Thanks, Jay More 

Asheville, NC
Top Contributor
379 reviews 379 reviews
50 hotel reviews
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed December 7, 2013

Watched this hotel being built. Then we move away from Chapel Hill. This visit back e decided to stay here. Great decision. Beautiful boutique hotel with great service. rooms great, small fitness center but great location.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there iamstoked22, Thanks for sharing your comments. I'm so glad that you came back to stay at The Franklin on your visit back to your old neighborhood, and that you enjoyed our central downtown location and service. I know the fitness center is limited, but I hope that you found all the equipment and amenities to offer you just... More 

Dallas, Texas
Top Contributor
61 reviews 61 reviews
60 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 19, 2013 via mobile

I just loved staying here. This was a quick stay for work and I felt right at home. Chapel Hill is such a great college town, and Franklin Street is full of great shops, places to eat and a little live music as well. The staff here is so friendly and had a great dinner recommendation. They even had a... More 

Was this review helpful? Yes 2
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello ittessot, Thanks for your comments! No doubt that we love Franklin Street, but we really love when out of towners feel at home here. It sounds like you were able to thoroughly enjoy all the hotel amenities as well as the local area. Glad you enjoyed the dining experience, and that the sound maker was helpful. If you'd like... More 

Lewistown, Montana
Top Contributor
55 reviews 55 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 22, 2013

The Franklin continues to be our favorite of several excellent properties in the Chapel Hill area. Its location and amenities (breakfast, weight room, service) are excellent. The staff is helpful, courteous, competent. The breakfast is different than the usual hotel/motel fare - quality food served to you.

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Dave B, Thanks for your comments - it's comforting to know that you consider The Franklin one of your favorites in the area, and that you continue to stay with us. We'll keep working hard to make sure we never give you a reason to leave. Hope to have you back soon! Jay More 

Chapel Hill
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 17, 2013

This hotel is in a great location if you want to be able to walk in downtown Chapel Hill. I came to take my student out for their birthday and we were able to walk everywhere we wanted to go. Staff was great and they include a made to order breakfast instead of a buffet which was excellent!

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello there mtsbsmith! Thanks for sharing your experience from The Franklin Hotel. I'm glad that you found our location to be convenient for you to walk wherever you wanted to go. And the cooked to order breakfast is a treat we love making available to all our guests - we're happy that you enjoyed it. Hope that you'll be back... More 

Vienna
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 12, 2013

Almost perfect. If it had: a fan in the bathroom, hooks to hang the towels as well as shelves, a bathtub as well as a shower.....it would be perfect. Other luxuries it has however include: music channel in the room with surround sound, a button to press for housekeeping services or do not disturb, fresh water bottle placed in the... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there integrity, Thank you for your feedback about our hotel. You're right about the lack of towel hooks in the bathroom - we've heard the same from many other of our guests also! We are working on a plan to install those in all guest rooms for a more convenient shower experience. The exhaust fan in the bathroom is... More 

Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 12, 2013

A jewel in Chapel Hill. Great location, staff and breakfast at Windows is a must. Walk to shops, restaurants and UNC campus. Many rooms come with balconies which is nice in the spring/fall and when events are held on Franklin Street.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Drogba1, Thanks for sharing your comments about The Franklin Hotel. We're glad you were able to make good use of one of our balconies and enjoy our complimentary breakfast. See you soon! Jay More 

Washington, DC
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2013

Our stay at the Franklin this past weekend was wonderful as always. Comfy bed, spacious room, and great breakfast. Loved seeing Luke and Neri are still there serving breakfast. It's great that the Franklin can keep such good staff. David at the front desk was gracious and accommodating as always and I know that Brian (best barkeep in town) is... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello again, hockeymom016! So glad to have you back with us recently. It's heartwarming that you have come to know so many of our team members; esp. because they love caring for all our guests. Hope you're back soon, Jay More 

Paris, France
Top Contributor
73 reviews 73 reviews
64 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 24, 2013

I stayed in this hotel for business purposes for 1 night. The hotel is right in the center of Chapell Hill, and I really enjoyed my stay there. Warm welcome, very clean and quiet, this hotel knows how to make you comfortable and "at home" !! Rooms are big and very clean, huge soft bed, big bathroom, all you can... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you, fguitteny, for your enthusiastic review! It warms our hearts to know that you enjoyed so much of what The Franklin Hotel has to offer. One of our goals is to make our guests feel "at home", and we're glad that you got that feeling. We look forward to having you with us again. Until next time, Jay More 

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