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The Franklin Hotel

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311 West Franklin Street, Chapel Hill, NC 27516
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377 Reviews from our TripAdvisor Community

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There are newer reviews for The Franklin Hotel
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New York City, New York
Level Contributor
300 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed May 25, 2015

A low-slung relatively anonymous facade off the main shopping drag in Chapel Hill, the Franklin Hotel might seem underwhelming but delivers big time. From the time you pull up and a doorman appears to the very friendly and fast check-in to the very comfortable rooms, the hotel is simply terrific. I have never seen thicker, fluffier long bath towels in... More 

Helpful?
1 Thank rnarisetti
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for your positive comments, marisetti, We're also glad you gave our hotel a try. We did search everywhere to find the most plush towels and sheets we could for the room experience. Our towels are 900 gsm (grams per square meter), giving a very luxurious weight and softness. Come back soon! Jay More 

Beaufort, South Carolina, United States
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 20, 2015

We come up for a Duke game and a Chapel Hill game every February and we always stay at the Franklin. The location can't be beat and the rooms are very nice. they have a wonderful breakfast also. The only reason I didn't give it 5 stars is the bar was closed during the day and we wanted to get... More 

Helpful?
Thank Amy T
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for your review, Amy T. We've always struggled with whether or not to open our bar on Sundays or earlier in the afternoons. This spring, we've been holding earlier hours when there are big events in town. Next Duke game, most home football games, and other holiday weekends, we are planning to open the bar around noon. Hope you'll... More 

1 review
5 of 5 stars Reviewed May 19, 2015

Was an outstanding stay. The room service came sooner than the allotted time. Everything wasvery good & fresh. Already planning a trip back to do some sight seeing. it is wonderful that you give military discount. We may even invite our children they are all over the age of 21

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank B5662ARmaryb
Jay P, General Manager at The Franklin Hotel, responded to this review

B5662ARmaryb, Great news for us that you're already planning another trip back. Bring your whole family, even if you've got folks under 21! We don't always have the military discount available, but are surely glad to offer it as often as we can. Thanks, Jay More 

Charleston, United States
1 review
4 of 5 stars Reviewed May 19, 2015

The hotel room was beautiful, bed was comfortable and luxurious, and we could walk to restaurants, UNC, and even book stores with ease. You cannot beat this location. The breakfast was more than we expected and I recommend the waffle. Enjoy your visit!

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Jennifer S
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank for your post, Jennifer S. Our waffle is great, but the real favorite is our French toast served with homemade cinnamon butter! You'll have to come back to taste it. Being the only hotel in downtown Chapel Hill, our location is the biggest draw and you certainly made good use of the walkability to all the major points of... More 

Lexington, United States
1 review
5 of 5 stars Reviewed May 14, 2015

We stayed at the Franklin for our son's graduation from UNC. The hotel is located adjacent to campus and across the street from his apartment, so it was a perfect location. We were greeted Friday evening with a reception and band, along with a video display of photos and info on each grad whose family was staying at the hotel... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Katherine H
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there Katherine H, We appreciate your detailed post about your experience at The Franklin during graduation weekend. Our team had a lot of fun planning out all the events and we're all happy to hear that you were able to take advantage of everything we had going on. If you're in Chapel Hill again, please think of us as... More 

edenton, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 14, 2015

Worn out and less than ten years. The staff was great and optimistic and cheerful, but they are a crew on a sinking ship. Sad, really. Between my official travel and college-based trips, we spend a lot of times in hotels. We will not stay here again. Poor lighting, no shower fan, slow user-unfriendly internet, counter-intuitive TV, and way, way,... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
2 Thank Paul C
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Paul C, Thanks for your comments - I'm sorry that we let you down and didn't meet your expectations. You are right that our hotel is fairly new, and we do have some work to do when it comes to technology. We are in the middle of upgrading our wireless internet service, and have just completed the installation of... More 

Asheville, United States
1 review
5 of 5 stars Reviewed May 12, 2015

We had an AWESOME graduation weekend at the Franklin Hotel in Chapel Hill, NC. The staff knocked themselves out to provide for our every want and need, including a catered dinner for 60 in the Terrace Room of the hotel. The Franklin is definitely the best hotel for quality, service and value in the Chapel Hill area!!

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Linda M
Jay P, General Manager at The Franklin Hotel, responded to this review

Linda M, Thanks for your enthusiastic comments about your stay during graduation weekend! Our entire team thoroughly enjoyed hosting you and the rest of our guests for such an energetic and celebratory time. So glad that you enjoyed your stay. Wish your graduate all the best, and hope you'll visit us again. Jay More 

Memphis, Tennessee
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 8, 2015

Loved the location of this hotel right on Franklin Street. We had a very roomy suite with a large balconey. Hugh shower in the bathroom. Wonderful Indian restaurant across the street. Parking is underneath the hotel with tight spaces.

Helpful?
Thank randi691
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello randi691, Thank you for your review. Our location is unbeatable, and we're glad you got to enjoy the best of Franklin Street right outside our door. Our balconies and showers are very luxurious, some of the highlights of The Franklin. You're right that the parking is a little tight - we tried to fit as many spaces as possible... More 

Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 23, 2015

My stay was amazing! Great room and food. They turn down your bed at night. You can easily make it aware by just a click of a button that you want them to come clean your room or not. The only issue I had was with shower. It was clogged and we had to shower in a 3 inch deep... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
1 Thank Kylie F
Jay P, General Manager at The Franklin Hotel, responded to this review

Kylie F, So glad you enjoyed your stay. We enjoyed having your group with us over the weekend, and the hotel really came alive with all of your energy. I apologize about the shower drain being clogged - I don't know why we didn't get it fixed for you in a timely manner. I will look into this with our... More 

St. Charles, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

Our favorite hotel in Chapel Hill...the staff is phenomenal from the sales manager to the front desk to the lounge personnel and to the concierges/bellman!!! Great location...walking distance to several bars/restaurants/university!!! Love, love, love!

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
1 Thank Kathleen B
Jay P, General Manager at The Franklin Hotel, responded to this review

We love to hear the word "love", Kathleen B! Our mission is to make our guests fall in love with The Franklin - so you can imagine how glad we are to read you comments and know what impression our people made on you. Come back coon! Jay More 

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