We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Franklin Hotel

Certificate of Excellence
Hotel deals
Hotel website
311 West Franklin Street, Chapel Hill, NC 27516
Announcement
Choose Your Room
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Franklin Hotel
Professional photos View all
Browse nearby
The Franklin Hotel
Add Photo Write a Review

270 Reviews from our TripAdvisor Community

Traveler rating
    191
    54
    16
    6
    3
See reviews for
65
86
17
67
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
  • All months
    (270)
  • Mar-May only
    (78)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (74)
All months
There are newer reviews for The Franklin Hotel
See the most recent reviews
Greensboro, NC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 1, 2013

We have stayed here numerous times and love it. Great staff, fantastic rooms. The beds are so comfortable I hardly want to get up. With in walking distance to everything you could want: entertainment, UNC, fantastic food, fun bars, etc... You won't be disappointed!

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Vandalia23, Thank you for your enthusiastic comments! We're thrilled that you are a regular guest and that you find our hotel so enjoyable. We know what you mean about the beds...that's why we offer the complimentary hot, cooked to order breakfast - to entice our guests to make their way downstairs! Look forward to having you back soon. Jay More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed August 8, 2013

Great hotel located in the heart of Chapel Hill. We visited a family member playing in the NCAA field hockey champs and had our nine month old daughter with us. We stayed in a suite and the room had a great living area and balcony which was more than enough room for our small family. Will definitely be staying again.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Adam R. Thanks for sharing your feedback. We appreciate having the opportunity to host your family during your visit to Chapel Hill (and the US!). And glad to know that you will stay with us again. Take care! Jay More 

Chapel Hill, North Carolina
1 review
5 of 5 stars Reviewed August 6, 2013

We stay in the presidential suite. The same room Denzel washing, Obama, Forbes owner stayed in. Upon entering I felt like I was at home with the large windows and elegant furniture. I loved the walkin in shower with the double heads and body jets. The view on the wrap around terrace was breathtaking to overlook the city. The breakfast... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Tracee H. Thanks for your comments - we're happy that you enjoyed your stay in the presidential suite so much. It is truly a unique accommodation and you were able to make use of all its special features. We hope to have you back with us soon. Jay More 

Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 5, 2013

Stayed here for a college visit to UNC with high schooler. Friendly staff, easy parking for a notoriously difficult area to park. Wonderful smelling lobby and elevators-really. Room was clean and beautifully appointed. Refrig, and a vanity area separate from bath with a lighted makeup mirror. Balcony was nice w table and two chairs. Despite being on Franklin st, room... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Buck5464, Thanks for your comments. I'm glad you got the most of our downtown location and still enjoyed some peace and quiet. If only we all could live at The Franklin during college - the hotel wasn't around when I was at UNC...but maybe my grades would have been better if I could have stayed a a place like... More 

courtly23
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2013

We stayed there to celebrate our 5th wedding anniversary. We stayed in a mini king room with a balcony. The room was small but well appointed. The floor to ceiling windows made the room bright and feel larger. The balcony was large, and if it wasn't so hot we definitely would have used it. There is a mini fridge with... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there courtly23, We appreciate your detailed notes about your stay at The Franklin Hotel, and are happy to know that your visit was great enough to make you feel comfortable enough returning. At the same time, we are disappointed that we couldn't address the issues you mentioned before your visit. We are aware of some of the deficiencies, and... More 

Charlotte, North Carolina
Top Contributor
85 reviews 85 reviews
23 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed August 1, 2013 via mobile

This is a beautiful hotel. I've stayed 3 x since it opened. Each time I notice how poor the actual service / hospitality is. Don't get me wrong, everyone there is very nice, just not enough staff. Calling to front desk often no answer, upon check in no carts for self help and no one in sight to help initially... More 

Was this review helpful? Yes 2
Jay P, General Manager at The Franklin Hotel, responded to this review

Richard N. Thanks for taking the time to post your feedback. We're embarrased that our hospitality was lacking during your stay with us. You are absolutely right that we should be answering all phones promptly and we should have adequate staff in place to help you through the arrival process. We had our houskeeping team address the mildew in the... More 

Southeast Florida
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 26, 2013

This hotel is a little bit above our usual price ceiling, but we needed to be downtown, and it was easily the best alternative. The service, room quality, breakfast buffet, lounge areas, and everything else were as good as we've found anywhere. Utterly irreproachable. There is no pool, but downtown hotels rarely have one, so this didn't disappoint us. One... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

meredeschats, Would you like to work on our marketing team?!? Just kidding, but your review touches on all the things that we strive to deliver for our guests! We are so glad that you appreciated our approach in providing all the basics without extra charge at The Franklin. Thank you for taking the time to share your thoughts about your... More 

New York City, New York
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 9, 2013

This is a very nice hotel for the Research Triangle. It's right in the middle of Chapel Hill within easy walking of all the stores. Also, because it's next to UNC and a few parks, my morning jogs were a pleasure. Just know that they call it Chapel Hill for a reason. Anyway, I wouldn't hesitate to stay here again,... More 

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello nycebo, We appreciate your candid feedback about your experience staying at The Franklin Hotel. We're glad you enjoyed the services, amenities, and location. But we're very embarrassed and disappointed that we fell short on some of the basics. The light in your bedroom should have been checked and working before you even got to the room, and we certainly... More 

Raleigh, North Carolina, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2013 via mobile

Great place to stay! Everything was great and the staff was excellent! Despite a local flood, the staff relocated the bar and never missed a beat. The rooms had all the latest updates and the beds were great!

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Steve G, Thanks for your post here - we appreciate your understanding this week as we dealt with the aftermath of the water back up in our hotel. With all the fans, dehumidifiers, and clean up crew around the place, we figured that having a place to get a drink was at the top of the list. Glad you enjoyed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

47 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Room/suite (17)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (5)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay