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The Franklin Hotel

3.5 of 5 311 West Franklin Street, Chapel Hill, NC 27516
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Certificate of Excellence 2014
The Franklin Hotel
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The Franklin Hotel
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209 reviews from our community

Traveler rating
    146
    42
    13
    6
    2
See reviews for
48
69
14
52
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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connecticut
Top Contributor
170 reviews 170 reviews
50 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One night, lovely big room. Great staff. We settled in ran out yo meet friends. Quiet night. Super breakfast in the morning served in charming dining room. Eggs Waffles all prepared to your choice. The staff especially were warm and welcoming

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

trigger1070, I'm glad The Franklin served as a good accommodation for your one night in Chapel Hill. Glad you enjoyed the breakfast - it's a guest favorite amenity, and it's always included in your room rate. Hope to have you back soon, Jay More

Bridgehampton, NY
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in a small corner suite with a huge top-floor terrace at The Franklin in late October, 2014. The staff and service were as good as it gets, and the warm, freshly-baked cookies at the front desk in the afternoon were delicious. Wi-fi is free and and the free-parking garage can be entered from the lobby.... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for sharing your comments, Nightingdale. Glad you enjoyed our hospitality, and one of my favorite rooms in the hotel - the small corner suite! You are right about the room decor. With the hotel's approaching 8 years in age, some wear and tear is starting to show. We are now planning targeted renovations to start in early 2015 with... More

Denver, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Beautiful, comfortable room. Unfortunately 3rd and 4th floor rooms are next to indoor atrium, which is perfect for college kids who want to party into the wee hours of the morning. Had to call front desk twice (at 1:30 and 2am) to get them to do something about the noise. They were oblivious and not particularly apologetic.

Was this review helpful? Yes 2
Jay P, General Manager at The Franklin Hotel, responded to this review

ColoTraveler68, I'm sorry that your night was disturbed and that we failed to get the rowdy bunch under control. I'm even more embarrassed that we did not properly convey to you that we were taking your matter seriously, and that we did not take greater responsibility. I will reflect on this with our overnight team and we'll commit to doing... More

NC High Country
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

For non-vacation reasons, we have had to be in the Triangle area a LOT in 2014 which made us almost semi-permanent residents of The Franklin...literally many weeks worth of stays this year and more upcoming.   There are indeed cheaper places to stay and one could argue, other accommodations whetre you get more amenities...BUT...I highly doubt you could ever match the... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

Wow, Mama J! What a thorough, thoughtful post about your experience at The Franklin. You really hit on all the things that we value most, which revolve around the kind of people we strive to bring together in service of the hotel guests. All of the folks you mentioned by name were thrilled to read about the impact they made... More

Herndon, Virginia
Top Contributor
137 reviews 137 reviews
128 hotel reviews
236 helpful votes 236 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Franklin is a beautiful hotel with nicely appointed atrium and lounge areas. We had a terrific room, especially for the price... a quiet corner suite on the top floor with a big balcony (5014). There were speakers in the ceiling for background music if desired. We had a HUGE bathroom with an interesting assortment of showers and spray nozzles.... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

Brian M., Thanks for sharing such a detailed account of your stay at The Franklin. We're glad that you appreciated all comfort and luxury amenities available in your guestroom. You make a good observation about the bar/lounge not being open on Sunday, and we've heard that feedback from time to time. We've experimented with extended hours to be open on... More

Granite Bay, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 21, 2014

With a student at UNC, I've stayed several times at the Carolina Inn. On this recent visit, we chose the Franklin and I am so glad we did! From the moment we checked in, we were met with outstanding customer service (actually, a few days prior to our visit, I was contacted by a "personal host: guest experiences" regarding my... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello BurnsFamily05, Lucky us that you decided to give The Franklin a try after several stays at our neighbor's place down the road! We love when we can reach new guests with our personalized approach to hospitality. Our Personal Host, Kelly, connects with all guests prior to their arrival so we can get to know you and learn more about... More

Raleigh, North Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2014

This hotel is located in the heart of downtown Chapel Hill! The hotel is beautiful and very clean, but what makes it better than its competitors is the staff and the quality of service you will receive. There is no other choice in Chapel Hill!!! You will be glad you stayed and will be in walking distance to dozens of... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

TAC444, Thank you for the compliments about our hotel. We agree that as nice as our hotel is, it's just a physical building at the end of the day that can be replicated. So we take great care in building a dynamite team of individuals who are naturally inclined to serve, and are so happy to hear that it made... More

East London, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2014

We spent one night at The Franklin. The hotel rooms were large and clean, with a really good sized bathroom. The bar was nice, but a little bit quite. Lots of eateries in the surrounding area. Really good breakfast!

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you for sharing your comments, John G. We are lucky to have some of the largest rooms in town, and to be located in the center of all the downtown action. Glad that you were able to enjoy those, as well as our included hot breakfast. You're right, the bar is a little quiet and we are working on... More

Raleigh
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 24, 2014

I have always stayed at The Carolina Inn when in Chapel Hill. They were booked this time so I tried The Franklin, and I am a convert! Beautiful room, excellent staff and no add on charges for things like parking are just a few of the reasons this is my new favorite hotel. The complimentary breakfast was cooked to perfection,... More

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello brwb, I can't tell you how excited we all are that you gave The Franklin a try for the first time! We believe strongly that all the basics of a hotel stay should be included in the rice, and the parking + breakfast are two of our guest favorites. We looking forward to having you with us again and... More

New Bern, North Carolina
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 22, 2014

I stayed at this hotel while traveling to Chapel Hill on business. The front desk staff was outstanding. Their recommendation for places in the area was perfect and all were in walking distance. Each time I entered or exited the lobby I was addressed by my name. My room was spotless and very comfortable and relaxing. My stay ended on... More

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

NewBern2014, Thanks for staying with us during your visit to Chapel Hill. We're glad that you had such a positive experience and got to enjoy the proximity of all downtown has to offer. With only 67 rooms, our team has a lot of fun getting to know all our guests by name and offering local recommendations to customize the downtown... More

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Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Number of rooms: 67
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Also Known As:
Franklin Hotel Chapel Hill

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