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The Franklin Hotel

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311 West Franklin Street, Chapel Hill, NC 27516
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1 room 1 adult
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The Franklin Hotel
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377 Reviews from our TripAdvisor Community

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Belfast, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What can I say about this fabulous Hotel. Best I have ever stayed in by far. The staff from Estreya, Hannah, Alphonso, Johnnie and the fantastic Nick. This is by far the most welcoming hotel. The rooms were big and comfortable and spotlessly clean. The service was second to none. My son has made a friend for life in Nick... More 

Helpful?
Thank Mary M
florida, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Rooms are big, bed very comfortable. Bathroom allows enough room to "get ready"; space available for all toiletries. Very Clean. Friendly, helpful staff. Close to other restaurants, UNC and hospitals. Great internet access

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Judith S
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you for your comments, Judith S. Seems that you got all you needed in the way of basics at The Franklin. I'm glad that you had a positive experience and look forward to your return. Jay More 

Livingston, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Franklin Hotel Chapel Hill has old world charm. The staff makes you feel like a member of the family. They were all so accommodating. The hotel room was spacious and clean. Plenty of towels in the bathroom are always a plus. The beds were comfortable. Turndown service is a nice luxury they offer. The staff is what makes this... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank SidneyBob
Jay P, General Manager at The Franklin Hotel, responded to this review

SidneyBob, Thank you for your feedback. Appreciate you highlighting our staff because they are the best thing about The Franklin. I'm so happy that you felt well taken care of by all of us. And yes, we always like to load up the rooms with plenty of towels so you're never left to roam the halls in search of housekeeping... More 

Augusta, Georgia, United States
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I have come to Chapel Hill for UNC basketball games and had stayed at The Franklin before. We bought our tickets and PRE PAID out suite at The Franklin for tonight in October via the hotels website. We drove 5 hours from Georgia and arrived at the the hotel at 3:05 ( the game started at 4pm).... More 

Helpful?
Thank Rebecca G
Jay P, General Manager at The Franklin Hotel, responded to this review

Rebecca G, Our hotel really screwed up. We are very sorry about your experience. We made mistakes and had overbooked our hotel by a couple of rooms on that Saturday. It's inexcusable that we welcomed you into our hotel in the afternoon, and then turned you away in the evening when you returned for your room key. We basically failed... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location. Wonderful Hotel. So clean and so comfortable that we didnt even want to leave. Excellent lobby lounges on the hotel floors. Everything just seemed to be done right. I would definitely return.

Helpful?
Thank Mary F
Jay P, General Manager at The Franklin Hotel, responded to this review

Mary F - thanks for comments as well. It's always satisfying for our team to know that our guests had a perfect experience. We hope to see you soon. Jay More 

New Bern, North Carolina
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel mid-week on a business trip. Everything from check in to check out was exceptional. Staff was very friendly, rooms were clean and comfortable, Wi-Fi and fitness room were top notch. Breakfast was wonderful and I can't wait to return to this hotel again in the future. Honestly wouldn't change a thing about my stay.

Helpful?
Thank NewBern2014
Jay P, General Manager at The Franklin Hotel, responded to this review

NewBertn2014, Thanks for your feedback - I'm happy to hear that everything went so smoothly during your stay and that you will come back in the future. We look forward to your next visit! Jay More 

Singapore, Singapore
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Since my last review, overall this is still a great hotel to use if you need accommodation in Chapel Hill. Breakfast selection is limited but food is great. Location here is great - easy access to countless restaurants. Students or the people here do jog so that helps reminds you to need to keep up with your own exercise routine.... More 

Helpful?
Thank Richard T
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for your comments, Richard T. Glad that you found the central location to be convenient to the things you wanted to do. And we especially appreciate your feedback about our staff - being helpful and cheerful is our purpose for being here. I'm disappointed that our late night person didn't seem cheerful. Comments like yours are helpful reminders to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

This was the best hotel staff and hotel I have stayed at in as long as I can remember despite a winter storm unlike any other on the East Coast. The staff continuously tried to help with every issue along the way and was complimented by the delicious cookies that are free of charge. Incredibly comfortable beds, great facilities and... More 

Helpful?
Thank Alan S
Jay P, General Manager at The Franklin Hotel, responded to this review

Alan S, Thanks for your comments about The Franklin. The winter storm has presented some challenges these last few days, so I'm particularly pleased that you found our staff to be so helpful during this time. It seems like our central location made it easy for you to get around, as I'm sure walking was probably the preferred option with... More 

home
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights for a wedding a few days prior to and inclusing New Year's Eve, It was a rainy most of the time and the only negative was that the covered parking was not available due to a renovation during our stay. Unfortunately, this was a big negative in that we had 2 days of driving... More 

Helpful?
Thank amore59
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello amore59, Thank you for your detailed review about your stay at The Franklin. I'm sorry for the inconvenience of not having the parking garage available. I know how much of a hassle it is to park farther away and walk in the rain to and from the hotel building. We are taking a precautionary measure by closing our garage... More 

Rockville, Maryland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a gem -- very pleased again. A beautiful hotel that is situated perfectly in Chapel Hill. The garage is currently closed, but the parking lot is still very close and convenient. I loved my room, and the common areas are lovely. I look forward to returning again.

Helpful?
Thank MarylandRoadie
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you for sharing your thoughts, MarylandRoadie. I'm sorry that you weren't able to use the garage - we have some structural issues that we are repairing and have closed it off from use to ensure safety. Please do come back soon - we expect to have our garage back in service in 5-6 weeks. Take care, Jay More 

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