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All 16 Chapel Hill hotels

The Franklin Hotel

3.5 of 5 Hotel   |   311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
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Ranked #1 of 16 Hotels in Chapel Hill
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
John G East London, South Africa
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202 reviews from our community

Traveler rating
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    12
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45
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50
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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East London, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We spent one night at The Franklin. The hotel rooms were large and clean, with a really good sized bathroom. The bar was nice, but a little bit quite. Lots of eateries in the surrounding area. Really good breakfast!

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Raleigh
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have always stayed at The Carolina Inn when in Chapel Hill. They were booked this time so I tried The Franklin, and I am a convert! Beautiful room, excellent staff and no add on charges for things like parking are just a few of the reasons this is my new favorite hotel. The complimentary breakfast was cooked to perfection,... More

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New Bern, North Carolina
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel while traveling to Chapel Hill on business. The front desk staff was outstanding. Their recommendation for places in the area was perfect and all were in walking distance. Each time I entered or exited the lobby I was addressed by my name. My room was spotless and very comfortable and relaxing. My stay ended on... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

NewBern2014, Thanks for staying with us during your visit to Chapel Hill. We're glad that you had such a positive experience and got to enjoy the proximity of all downtown has to offer. With only 67 rooms, our team has a lot of fun getting to know all our guests by name and offering local recommendations to customize the downtown... More

Dundas, Ontario
Top Contributor
73 reviews 73 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really an excellent place to stay...right in the middle of Chapel Hill, with warm friendly service, a great cooked to order, free breakfast and all the amenities. We particularly liked the fact that this is not just another chain hotel. Lots of personality and a real feeling of luxury. Just a terrific place.

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Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there BennettG, Thanks very much for posting your comments about our hotel. We love that our personality came through in your experience, and that you enjoyed the luxury we have to offer. You seem to have gotten the most out of our two most unique offerings: our location on downtown Franklin Street, and the included cooked to order breakfast.... More

North Carolina
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed two nights on a football weekend in a suite on the top floor. The room, bathroom and terrace were all plenty large to entertain guests if you wish. Staff called ahead to ask if we needed any hospitality set up which was a nice touch. Great sleep quality with no noise issues. Buffet breakfast served on busy weekends... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Familytraveler2010, Thanks for posting your comments about your stay at The Franklin. I'm glad to hear that you enjoyed the extra entertaining space in your suite, and that you appreciated the call before your arrival. I hope that you found the price to be at least somewhat of a reasonable value. We do charge a premium for the high... More

Upland
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Franklin Hotel was a beautifully appointed hotel with an attentive staff. Delicious cooked to order breakfast. Hotel was within walking distance to many restaurants and to the University of North Carolina.

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Jay P, General Manager at The Franklin Hotel, responded to this review

Dear collegemomx3, Thank you for sharing your comments about your stay at The Franklin. I can tell that you were able to enjoy all of the main amenities we have to offer. Please stay with us again on your next visit. Jay More

Lake Wylie, South Carolina
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I always check Trip Advisor before making hotel reservations, and the #1 ratiing of this hotel was right on the mark. The staff is beyond wonderful, the location is perfect, and the hotel is elegant, spotlessly clean and luxurious. A treat in every way. Oh, and the delicious, hot buffet breakfast (included!) is an added bonus.

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Jay P, General Manager at The Franklin Hotel, responded to this review

Jpianoshop, Our TripAdvisor ranking tends to bounce around between the #1, 2, and 3 spots - and we're happy anytime that we find ourselves on top. It's validation that our hospitality and service is making a positive impact on guests like you, and your feedback is reassuring that we are on teh right track. I think the included hot breakfast... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel is a nice hotel with luxury amenities, and it is situated right in the heart of Franklin street. The customer service was the best I have ever received at a hotel establishment. If your budget allows, I would recommend staying here.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello ScoccoNC, Thanks for your comments about our hotel. I'm so happy that you found our service to be the best you've ever received at a hotel. We all hope you'll be back to stay with us soon. The heart of Franklin Street becomes especially vibrant in during the fall months! Jay More

1 review
5 of 5 stars Reviewed 4 weeks ago

From the time we arrived to the moment we departed, the staff at The Franklin Hotel was incredible! Our room was beautiful and clean, and breakfast was yummy. We could not find fought in anything! We will definitely stay here again!!!!'

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there mommaralph, Thank you for your enthusiastic feedback! It seems that your experience was just as we intended, and things flowed they way they should. Please come back and stay with us again soon - maybe try something different from our breakfast menu! Jay More

NYC
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2014

i could not decide between this and the carolina inn. i ended up going with the franklin because i wanted to walk to restaurants and shops. for what its worth, they are only a couple of blocks from one another. you could hit town and campus from both. this seems to have a little more life/atmosphere than carolina inn. in... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

puffjimmy, Thanks for posting your review of The Franklin. You faced a tough choice, and we're glad you picked our hotel! The complimentary parking and complimentary cooked to order breakfast are favorite amenties for many of our guests. We're glad that everything went smoothly for you, and that you feel confident to stay with us again in the future. Hope... More

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Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Number of rooms: 67
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Also Known As:
Franklin Hotel Chapel Hill

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