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The Franklin Hotel

Certificate of Excellence
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311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
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The Franklin Hotel
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256 reviews from our community

Traveler rating
    186
    47
    14
    6
    3
See reviews for
60
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65
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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    (256)
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    (64)
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    (74)
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1 review
5 of 5 stars Reviewed 1 week ago

Last week I booked my stay in Chapel Hill at the Franklin based on Trip Advisor reviews. What a good decision. The location of the hotel is in the middle of town and is convenient to good restaurants, light shopping, and an easy walk to the campus. Inside parking is complementary and convenient. We were greeted by a very warm... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there Joy K, Thank you for sharing your comments. I'm sorry that the toilet stopped working in your first room, and glad that we could accommodate you in another space. We hope that your experience at The Franklin otherwise left a good impression on you of the Research Triangle area and that your relocation goes smoothly. Alicia and Estrella... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 1 week ago

I went to UNC for undergrad and travel to Chapel Hill for recruiting every once in a while, and I love to stay at the Franklin when I do so. First off, they've recently become a Hilton property so it's super easy to get points if you're a HHonors member. You also can't beat the location, right on Franklin Street... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

I LOVE your enthusiasm, Heather G! Sounds like you're regular and we really appreciate your loyalty. Yes, the HHonors program is alive and well at The Franklin, since we are not part of Curio, a collection by Hilton. Thank you for acknowledging our staff - it's our pride and joy in this hotel. And you did mention some of our... More 

Winston-Salem, North Carolina, United States
Senior Contributor
21 reviews 21 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My son is looking at Carolina and we needed a hotel for visitation. We arrived late on a Sunday night (Easter Sunday) without having eaten. The staff was so helpful. We ate at a great Italian restaurant right up the block. Our room was very comfortable and quiet. They let us park there all day while we walked the campus.... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Lynn F, We could never "let you park" at our hotel - it was your right as a guest of ours! I hope the up close access to Franklin Street helped seal the deal for your son to choose Carolina. As an alum, I'm always advocating for UNC over all of the area's other terrific schools. And just think... More 

East Lansing, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Easy walk to campus and many restaurants. I chose a room facing the back and it was very quiet. The room well comfortable and clean. Breakfast was just what I wanted. I highly recommend this hotel when traveling the UNC-Chapel Hill.

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

RS L, Thanks for your review. The breakfast is our guest's favorite amenity so I'm particularly glad that it was just what you were looking for. Our location does make the walk to campus very easy, and we even have a complimentary shuttle to get you around you need to get somewhere more quickly, or just prefer not to walk.... More 

Mendham, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Franklin Hotel in Chapel Hill, NC provides great access to the UNC campus and Franklin Street. The hotel was excellent. The room was beautiful, the staff did a fantastic job and breakfast was delicious. They made it easy to park and we were able to walk to dinner. I would recommend this hotel.

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Danville6446, Thank you for your posting - we are happy that our location made your visit to UNC so convenient. We appreciate your positive recommendation! Jay More 

Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff is professionally dressed and obviously well trained. They are engaging, warm, friendly, and interested in meeting your needs. The hotel is beautiful when you enter the lobby and you can see that care was taken to approach all the details. Well almost all of them. My room lacked a place to store my folded clothes, unless you count... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Dear Stuart W, Thanks for sharing your candid feedback about your stay at The Franklin. I'm sorry we failed to provide a good place to store your clothes. We have two very small rooms in our hotel that don't have room for a proper dresser, so the hanging closet shelf is the only option. I wonder if you were in... More 

Ocean Isle Beach, North Carolina
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Franklin is a clean, beautifully appointed, tranquil boutique hotel, perfectly situated on West Franklin Street. Check out the well-equipped workout room...Have a drink at the hotel bar...Walk to one of the many local restaurants, bars or shops within a 3-block radius. (Chipotle, Mediterranean Deli, 411 West, Elaine's, Starbucks, Top of the Hill...) Drive a couple of miles to Carr... More 

Was this review helpful? Yes 2
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there jpW3215YK, I'm sure your detailed review will be very useful to fellow travelers who are considering The Franklin. You point out a few very accurate tips about our facility. One thing to note - although the fitness room is on the second level of the guest rooms area, it is actually on the fourth floor of the hotel.... More 

Lake Forest, California
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at The Franklin when I was in Chapel Hill for business. I can't wait to have to go back to Chapel Hill! This hotel was beautiful. The room I was given was huge. And beautifully furnished. It had a living room and large bedroom. On top of this was a balcony like no other that I have seen... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Jaime D, We appreciate your enthusiastic review of our hotel. It sounds like you were able to enjoy one of our premium suites overlooking downtown. The large balcony you mention is one of our two presidential suites, and it works great as an event space to entertain friends and colleagues. Come back soon so you can enjoy the balcony again... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is located on Franklin St. which is the main business street at the University of North Carolina in Chapel Hill, NC. I live in Chapel Hill but will usually get a room during our rugby alumni weekend as things can get a little crazy when meeting up with old friends. The hotel is perfectly situated to allow you... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi tedc746, Thanks for sharing your comments about our hotel. Glad you find our location so convenient when enjoying the Franklin Street offerings! Look forward to having you with us during your next reunion - hopefully sooner. Jay More 

United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great breakfast, prepared to order and free. Good location. Easy walking to restaurants. Reasonable access to the University. asdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasfdasdfasdfssss

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for your note, Edward R. Seems that you were able to make the most of our central location, and had an opportunity to enjoy the great restaurants just steps from our front door. Hope you'll stay with us again when you're in Chapel Hill. Jay More 

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