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All 16 Chapel Hill hotels

The Franklin Hotel

3.5 of 5
311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
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87%
Ranked #2 of 16 hotels in Chapel Hill
Most recent review
5 of 5 stars Reviewed June 17, 2013
dstadunc Raleigh, North Carolina
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144 reviews from our community

Traveler rating
    97
    28
    11
    6
    2
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Families
27
 
Couples
49
 
Solo
10
 
Business
38
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 17, 2013 NEW

My wife and I stayed at the Franklin about a year ago now and I have been meaning to write a review. The whole experience there was wonderful. The service was outstanding by the bellmen. The guy working at the counter checking us in took a long time but we got to enjoy the bar/lobby area longer so it was... More

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Greensboro, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2013 NEW

My wife and I planned a trip to NYC for our 20th anniversary that was cancelled at the last minute due to weather, cancelled flights, etc. We decided to do an impromptu trip over to Chapel Hill for the night. I booked a room at the Franklin Hotel. I stay at nice hotels all over the world for work and... More

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Chapel Hill, NC
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013

With friends visiting from Australia, we took a mini vacation from our home and booked 2 rooms at The Franklin Hotel, downtown Chapel Hill. The hotel is beautiful, quiet and elegant; the rooms offer a serenity through muted wall colors and luxurious bedding. The bathrooms are a good size with plenty of counter space for "stuff". Included in the room... More

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Wilmington, North Carolina
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 29, 2013

Perfect stay and very luxurious hotel.The complaints that I see from other guests are unwarranted. It's a perfect location and great room! As nice as some Ritz Carltons that I've stayed at. The room was smaller but cozy. No tub in the room, but we were only there one night. I really enjoyed myself and the breakfastl.. holy cow! It... More

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Jay P, General Manager at The Franklin Hotel, responded to this review
May 30, 2013

Hello Eliseccu, Wow, that is high praise indeed! We're thrilled that you had a "perfect" stay, and will keep working to make it that way for all guests. Can't wait to have you back with us. Thanks for posting your feedback, Jay More

Chapel Hill, North Carolina
Top Contributor
79 reviews 79 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 26, 2013

Please don't misunderstand my review, the Franklin Hotel is a nice place to stay but simply didn't live up my expectations for a $250 per night suite. My suite was clean and comfortable but the hallway carpets were very dirty.The televisions worked well but the WIFI was unacceptably slow (slower than dial-up). The staff was extremely pleasant but each day... More

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See 11 more reviews by NickHeckel for Chapel Hill
Jay P, General Manager at The Franklin Hotel, responded to this review
May 30, 2013

Dear NickHeckel, Thank you for your feedback about your experience at The Franklin Hotel. I'm sorry that our services fell short of your expectations - you're right that $250 is a price that commands a heightened experience. In fact, we have a team right now that is dedicated to redesigning an enhanced suite experience at our hotel so we can... More

Nashville, Tennessee
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 16, 2013

The Franklin is excellently located within walking distance of downtown Chapel Hill, restaurants, and campus. The room was pleasant as was Windows, the breakfast room. Breakfast was a decent buffet with coffee service, but refills I had to summons the waiter for refills after waiting for too long. I loved the Carolina memorabilia outside Windows. But our problems with the... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review
May 27, 2013

Hi Robin M, Thank you for your candid feedback about your experience at The Franklin Hotel. I'm sorry that your stay was less than perfect, and that we did not live up to our reputation that you came to expect. You bring up some good points about the towel hooks/racks and vending machines. The lack of towel hooks in our... More

Asheville, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2013

We stayed at The Franklin Hotel twice (to and from the Outer Banks) to spend some time in Chapel Hill, Durham and Raleigh during Spring Break. The staff of the hotel is excellent, going above and beyond to make it a great experience. From the bellman to the phone staff and front desk they are uniquely committed to a great... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review
May 27, 2013

Hello EdgeAvl, We were thrilled to have you experience one of our suites, and glad you enjoyed one of our classic rooms as well. Everyone on our team feels great to have been able to go above and beyond for you and make a positive impact on your experience. It warms our hearts that you will consider The Franklin "your... More

Charleston, WV
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 24, 2013

The Franklin Hotel was recommended to me by a client and friend who lives nearby. This was my first visit to Chapel Hill, and I was delighted to stay right in the middle of this charming town. The hotel was very "accessible" with parking near the lobby and a nice welcome from the front desk staff. I found the room... More

Was this review helpful? Yes 2
Manvel, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2013

We stayed here for a weekend in April of 2013 as we were there for a wedding. It was one of the most pleasant hotel stays I have ever had. The staff was very nice and informative. The rooms have everything you would expect and more! From free bottled water in the refrigerator to cotton balls and q-tips in the... More

Was this review helpful? Yes 2
See 2 more reviews by Belinda F for Chapel Hill
Chapel Hill
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

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Was this review helpful? Yes 1
 
 
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Hotel Summarization (Beta)

What travelers say

  • Very nice(4)
  • Front desk staff(3)
  • Room rate(3)

Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Region: United States > North Carolina > Chapel Hill
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotels in Chapel Hill
#2 Romantic Hotels in Chapel Hill
#7 Family Hotels in Chapel Hill
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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Also Known As:
Franklin Hotel Chapel Hill

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The Franklin Hotel
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