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The Franklin Hotel

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311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
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The Franklin Hotel
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248 reviews from our community

Traveler rating
    180
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    14
    6
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lake Forest, California
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at The Franklin when I was in Chapel Hill for business. I can't wait to have to go back to Chapel Hill! This hotel was beautiful. The room I was given was huge. And beautifully furnished. It had a living room and large bedroom. On top of this was a balcony like no other that I have seen... More 

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United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Great breakfast, prepared to order and free. Good location. Easy walking to restaurants. Reasonable access to the University. asdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasfdasdfasdfssss

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for your note, Edward R. Seems that you were able to make the most of our central location, and had an opportunity to enjoy the great restaurants just steps from our front door. Hope you'll stay with us again when you're in Chapel Hill. Jay More 

Delaware
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent a great weekend in Chapel Hill at this great hotel! Staff is amazingly warm and welcoming. At checkin, the staff worked hard to get our room ready really early. The hotel provides tranportation locally with generous hours. The bar and bartender were great! We reserved a king suite which had a huge relaxing balcony. We had two issues... More 

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Jay P, General Manager at The Franklin Hotel, responded to this review

Hello there Beachgirl111111 (that's a lot of 1's!), Thanks for your generous comments about The Franklin. Your praise about our staff being warm and welcoming is the highest we can receive. Our people love to be hospitable, and I'm glad that everyone made such a positive impact on you. I'm sorry that our housekeeping fell short in your suite. I... More 

Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Franklin Hotel in Chapel Hill is terrific. You don't feel like you are taken advantage of - no charge for parking for internet. The staff is extremely friendly and helpful. The hotel is lovely without being ostentatious. They have fresh coffee and tea and hot water in the morning which is always so welcomed. They also offer a free... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Caron R, We're so glad you found our hotel to be a good value. We do charge a hefty price, and believe that all the basic amenities should be included. Not sure if you figured this out, but the sofa you mention actually has a queen size pull out sleeper. Some guests find that helpful when they're traveling with more... More 

Summerville, South Carolina
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Once you step inside the Franklin Hotel your experience into luxury begins.....the experienced and friendly staff greet you with smiles. A bellman takes your luggage to your room and hand delivers your card key to you. Upon arriving in your spacious room you begin to realize the opulence and beauty of this majestic hotel. The pinnacle of elegance and style... More 

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there mephdude, Thanks for your generous review of our hotel. Our friendly and helpful staff is my favorite thing about The Franklin. And I'm glad you were able to enjoy our large complimentary breakfast selection. As I've mentioned before on TripAdvisor, it's our guests' favorite amenity! Hope to have you back with us soon, Jay More 

Dallas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Gentile Southern hospitality at this beautiful boutique hotel in Chapel Hill! Hilton HHonors benefits in a non-chain hotel feel. It was a great prelude to our visit to University of North Carolina with our 16-year-old daughter. Even she commented “I really like this hotel.”

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Michelle W, Glad that our hotel provided a nice backdrop for your visit to UNC. We're thrilled to be part of the Curio Collection by Hilton because we get to offer you all the benefits of HHonors while staying true to our independent identity. If you're daughter ends up at Carolina, then we hope to have many opportunities to accommodate... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Franklin for two nights while in college tours with our daughter. The hotel was wonderful. It was quiet, perfectly located, and the staff was superb. It was one of the overall best hotels we have stayed in and we will go back again.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Debra T, Thanks for sharing your comments. We'd love to have you back at as our guest, and we'd love it even more if your daughter ends up choosing UNC! Jay More 

Hickory, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is an outstanding hotel. The Staff are exceptional. Rooms are great, clean, quite, well appointed. The location is great, right in the heart of Franklin street, walking distance from all the Chapel Hill resturants and Bars. We love the Franklin

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Wesley H, We appreciate your feedback, and hearing that you "love" the Franklin warms our hearts. It's actually our mission to make our guests fall in love with us, so I'm glad that we did that with you. See you soon - our great location will be the same! Jay More 

North Carolina
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at The Franklin 2/28-3/1 for a quick night away. We had a king suite on the back side of the building overlooking a residential area and back up Franklin St towards Granville. The balcony was so nice! Too bad the weather was cold. Our room was fantastic. The shower was quite a surprise! You could easily fit 5... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Ahhh, elizs77 - so you remember what used to be on the site of The Franklin because you have a direct connection! I hope you're pleased with the way Franklin Street has evolved since your time at Carolina. We are certainly proud to have a presence here as a place of accommodation. Thanks for your detailed feedback about our suite... More 

Lumberton, North Carolina, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Great room, excellent service, and terrific breakfast which was included ! The courtesy car was su ch a help going to and from destinations . We can't wait until we have the opportunity to stay at The Franklin again. Everything about this hotel made for a great stay !!

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello MTS641 from Lumberton, NC! My hometown is Lumberton, so I'm tickled that a fellow Robeson County native is reviewing our hotel in Chapel Hill. We appreciate your positive feedback here, and are even more happy that we delivered an experience to you that was worth writing about. Please come back often, and feel free to contact me directly if... More 

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