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The Franklin Hotel

Certificate of Excellence
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311 West Franklin Street, Chapel Hill, NC 27516
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1 room 1 guest
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324 Reviews from our TripAdvisor Community

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Traveler rating
    233
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    21
    7
    3
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78
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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  • English first
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  • All months
    (324)
  • Mar-May only
    (78)
  • Jun-Aug only
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    (74)
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Pennsylvania, United States
Level Contributor
20 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel - lobby, bar, rooms and hallways. Location - perfect! Service from the front desk - Daniel was kind enough to recommend a quick lunch and then shuttle us to our information session at UNC. I think this was a great choice for our family - and would come back in a heartbeat. Can't say enough about the room... More 

Was this review helpful? Yes
Chesapeake, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Very friendly staff. Very clean. Great beds. Restaurant is overpriced for breakfast but a few items like muffins and coffee are offered for free and coffee machine is in room. Location is also very convenient.

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Austin, United States
1 review
5 of 5 stars Reviewed 1 week ago

Although we are very familiar with Chapel Hill (go heels!) my husband and I had never been in The Franklin before. As guests at a wedding on campus we picked the hotel primarily for location and also to splurge a bit. It's a beautifully done hotel with Carolina Blue walls in our room!). Our room overlooked Franklin Street which was... More 

Review collected in partnership with Curio – A Collection by Hilton

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Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My daughter and I stayed here mid-week, last week. The front desk staff was very friendly and helpful. The room was pretty clean. I liked the separate vanity area. The location was great. It is not a quiet hotel. The walls are very thin and we could hear, loudly the T.V. and music being played in adjacent rooms (we could... More 

Was this review helpful? Yes
Oslo
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I just stayed here for one night. The hotel is perhaps not the type of business hotels I prefer. The hotel room I got was dated. It was a 2 room suite, large rooms with a big terrace. But when the furniture is in bad shape, and the bathroom really needs fixing, I couldn't enjoy more than a night. No... More 

Was this review helpful? Yes 1
Bluffton, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Franklin was one of three hotels recommended for guests of my cousin's wedding. It was definitely the best! Breakfast was included and it was in their Windows' restaurant. No buffet - order off the menu. The service was quick and the food fantastic. The room included many special touches including a refrigerator and Keurig coffee maker, along with bathrobes.... More 

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Bowie, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location, friendly and accommodating staff, nice amenities including shuttle to take you to campus, shopping and other places. The hotel is large enough that you get all the amenities of a larger property, but it feels very warm and homey with the interior atrium.

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Buffalo, NY, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was using a scooter and had access to the entire facility. The staff was always helpful and gracious . The location on Franklin St. in Chapel Hill was perfect for a stay in this fun city. The Bar off the lobby was a great meeting place and the bartender was always welcoming and friendly. The desk always had a... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi Fred S, Thanks for staying with us at The Franklin. We like to hear that you found our staff helpful and that you could take advantage of our central location. Come again soon, in whatever mode of transportation you desire - we have space for scooters, motorcycles, cars, bicycles, and skateboards! Jay More 

Cuernavaca, Mexico
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a nice and fancy hotel! Rooms are really nice and clean!! One of the best thing of this hotel is the smell on the lobby when you enter and it feel so good :). Ask for the rooms with terrace!!! Beautiful!!

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you for your comments, Jim F. Glad you found our hotel to be so beautiful - the balconies on the rooms are a very special feature, and over half of our rooms have them! Please come back soon, Jay More 

clarksburg MD, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Nice hotel in a great location. Rooms are very nice. Bar is well managed and fun. Check in is below average / poor and breakfast service is below average. I guess trip advisor likes really long reviews so I will keep writing to get to the 200 character minimum.

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello John R P, Thanks for your feedback - we're continuously working to improve our product and service for our guests. Our breakfast experience is undergoing lots of changes and I can see how we may have fallen short there during the last few weeks. I can assure you that with our new leadership in the Food & Beverage team... More 

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