The Franklin Hotel (Chapel Hill, NC) - Hotel Reviews

Address: 311 West Franklin Street, Chapel Hill, NC 27516

Phone Number:

Region: United States > North Carolina > Chapel Hill

Amenities:

Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access

Hotel Style:

#1 Business Hotels in Chapel Hill

#2 Romantic Hotels in Chapel Hill

#7 Family Hotels in Chapel Hill

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more less

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Also Known As:: Franklin Hotel Chapel Hill

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144 reviews from our community

See which rooms travelers prefer - 34 traveler tips

dstadunc

Raleigh, North Carolina

Senior Reviewer

6 reviews

3 hotel reviews

Reviews in 5 cities

“Love the Franklin Hotel”

Reviewed June 17, 2013 NEW

My wife and I stayed at the Franklin about a year ago now and I have been meaning to write a review. The whole experience there was wonderful. The service was outstanding by the bellmen. The guy working at the counter checking us in took a long time but we got to enjoy the bar/lobby area longer so it was... More

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Winston34

Greensboro, North Carolina

Reviewer

5 reviews

5 hotel reviews

2 helpful votes

“Excellent experience”

Reviewed June 12, 2013 NEW

My wife and I planned a trip to NYC for our 20th anniversary that was cancelled at the last minute due to weather, cancelled flights, etc. We decided to do an impromptu trip over to Chapel Hill for the night. I booked a room at the Franklin Hotel. I stay at nice hotels all over the world for work and... More

LucyLuChapelHill_NC

Chapel Hill, NC

9 reviews

Reviews in 7 cities

1 helpful vote

“A true boutique hotel”

Reviewed June 2, 2013

With friends visiting from Australia, we took a mini vacation from our home and booked 2 rooms at The Franklin Hotel, downtown Chapel Hill. The hotel is beautiful, quiet and elegant; the rooms offer a serenity through muted wall colors and luxurious bedding. The bathrooms are a good size with plenty of counter space for "stuff". Included in the room... More

Eliseccu

Wilmington, North Carolina

Contributor

12 reviews

11 hotel reviews

Reviews in 12 cities

5 helpful votes

“Wonderful Stay and Don't Miss Breakfast!”

Reviewed May 29, 2013

Perfect stay and very luxurious hotel.The complaints that I see from other guests are unwarranted. It's a perfect location and great room! As nice as some Ritz Carltons that I've stayed at. The room was smaller but cozy. No tub in the room, but we were only there one night. I really enjoyed myself and the breakfastl.. holy cow! It... More

Hello Eliseccu, Wow, that is high praise indeed! We're thrilled that you had a "perfect" stay, and will keep working to make it that way for all guests. Can't wait to have you back with us. Thanks for posting your feedback, Jay More

NickHeckel

Chapel Hill, North Carolina

Top Contributor

79 reviews

Reviews in 16 cities

35 helpful votes

“Nice hotel but didn't meet expectations”

Reviewed May 26, 2013

Please don't misunderstand my review, the Franklin Hotel is a nice place to stay but simply didn't live up my expectations for a $250 per night suite. My suite was clean and comfortable but the hallway carpets were very dirty.The televisions worked well but the WIFI was unacceptably slow (slower than dial-up). The staff was extremely pleasant but each day... More

See 11 more reviews by NickHeckel for Chapel Hill

Dear NickHeckel, Thank you for your feedback about your experience at The Franklin Hotel. I'm sorry that our services fell short of your expectations - you're right that $250 is a price that commands a heightened experience. In fact, we have a team right now that is dedicated to redesigning an enhanced suite experience at our hotel so we can... More

Robin M

Nashville, Tennessee

Senior Contributor

21 reviews

8 hotel reviews

9 helpful votes

“Expected better for the price--and reputation”

Reviewed May 16, 2013

The Franklin is excellently located within walking distance of downtown Chapel Hill, restaurants, and campus. The room was pleasant as was Windows, the breakfast room. Breakfast was a decent buffet with coffee service, but refills I had to summons the waiter for refills after waiting for too long. I loved the Carolina memorabilia outside Windows. But our problems with the... More

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Hi Robin M, Thank you for your candid feedback about your experience at The Franklin Hotel. I'm sorry that your stay was less than perfect, and that we did not live up to our reputation that you came to expect. You bring up some good points about the towel hooks/racks and vending machines. The lack of towel hooks in our... More

EdgeAvl

Asheville, North Carolina

7 reviews

Reviews in 3 cities

“Fantastic Hotel”

We stayed at The Franklin Hotel twice (to and from the Outer Banks) to spend some time in Chapel Hill, Durham and Raleigh during Spring Break. The staff of the hotel is excellent, going above and beyond to make it a great experience. From the bellman to the phone staff and front desk they are uniquely committed to a great... More

Hello EdgeAvl, We were thrilled to have you experience one of our suites, and glad you enjoyed one of our classic rooms as well. Everyone on our team feels great to have been able to go above and beyond for you and make a positive impact on your experience. It warms our hearts that you will consider The Franklin "your... More

Halfmooner

Charleston, WV

17 reviews

12 hotel reviews

Reviews in 11 cities

17 helpful votes

“Lovely hotel, charming town.”

Reviewed April 24, 2013

The Franklin Hotel was recommended to me by a client and friend who lives nearby. This was my first visit to Chapel Hill, and I was delighted to stay right in the middle of this charming town. The hotel was very "accessible" with parking near the lobby and a nice welcome from the front desk staff. I found the room... More

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Belinda F

Manvel, Texas

3 reviews

“A very lovely hotel”

Reviewed April 22, 2013

We stayed here for a weekend in April of 2013 as we were there for a wedding. It was one of the most pleasant hotel stays I have ever had. The staff was very nice and informative. The rooms have everything you would expect and more! From free bottled water in the refrigerator to cotton balls and q-tips in the... More

See 2 more reviews by Belinda F for Chapel Hill

Erica R

Chapel Hill

1 review

“Great Hotel”

Reviewed April 14, 2013

Review collected in partnership with Easytobook.com

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The Franklin Hotel, Chapel Hill

The Franklin Hotel

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