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All 16 Chapel Hill hotels

The Franklin Hotel

3.5 of 5 Hotel   |   311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
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90%
Ranked #1 of 16 hotels in Chapel Hill
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Pmr1027 Hope Mills
  • Overview
  • Reviews (192)
  • Photos (27)
  • Amenities
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  • Room tips (44)
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192 people have reviewed this hotel

Traveler rating
    134
    38
    12
    6
    2
See reviews for
41
65
14
47
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Hope Mills
1 review
5 of 5 stars Reviewed 1 week ago

Excellent Hotel, conveniently located near UNC as well as many restaurants and other businesses. I was greeted by friendly and accommodating staff. Check-in was quick and easy. This hotel not only met, but exceeded my expectations! I would not stay anywhere else in Chapel Hill. The value per dollar at this establishment is more than exceptional.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Pmr1027, Wow - that's high praise! We certainly wouldn't want you to stay anywhere other than The Franklin either. And your point about value is very important to us - that's why we don't charge for the hot breakfast, parking, or internet here. Thanks so much for posting your comments. Jay More

Tampa
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was staying in Chapel Hill and decided to try The Franklin based on reviews. I was not disappointed! The service at this hotel is impeccable and rooms are very nice. I was impressed at the upgrades in the rooms.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Michael S., We're happy to hear that we delivered on your expectations for your stay at our hotel. The luxury and technology upgrades in the rooms are big part of the fun of staying at The Franklin. Hope you were able to connect your music player to our built in surround sound system - that's my favorite feature in the... More

Alexandria, Virginia
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Building was attractive and well maintained. Room had plenty of space and was well laid out. The location was convenient to the campus and lively restaurant area. Soundproofing could have been better, we could hear the neighbors TV (though not every word) Also as mentioned by other reviewers, the room A/C was loud. Staff was friendly and the included restaurant... More

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi pps_10, Thank you for sharing your comments. We're glad you enjoyed the location and the services. You're right about the soundproofing between rooms and the noise levels of the A/C units. Both issues tend to be more severe in certain rooms at certain times. We are continuing to mitigate those as best we can through ongoing and planned renovations.... More

Ann Arbor, Michigan
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved this hotel and its attention to detail. Was a bit concerned about the previous reviews talking about noise, as I am a light sleeper, but I stayed in a king room overlooking Franklin Street and was super comfortable. I didn't have a connecting room, and I stayed during the summer months when UNC was not in session ... so... More

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

A2Traveler2222, Thanks for giving our hotel a chance, even though you had some initial concerns. We're glad the noise wasn't an issue for you on this stay. You're right that it's more quiet here in the summer months. When UNC is in session, Franklin Street is much more active and the noise does tend to transfer more into the balcony... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

From reservations to check out, my experience at The Franklin was TOP NOTCH! I travel quite a bit and have rather high standards for hotels. The staff here makes you feel right at home and made a business trip seem like a vacation. GREAT location with shopping and restaurants right outside your door. The UNC campus is breathtaking and within... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

Rmonteve, We're so pleased to read your enthusiastic review. Our hospitality team loves getting to know our guests so we can make The Franklin feel familiar and more homey. Hannah is a joy to spend time with, and I'm glad you got to interact with her. See you back soon! Jay More

Spring, TX
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything about the hotel was beyond expectations. It began with a curtousey call the day before our arrival to ask if there were any special requests. From the friendly and attentive staff to the well appointed guest rooms, to the cozy gathering areas and the well appointed main lobby, we enjoyed our stay from beginning to end. The guest rooms... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello rsc1911, Thanks for sharing your comments. You touched on many of the things that we think make The Franklin hotel special. The courtesy call before arrival is something you can expect from your personal host for each stay, and our breakfast and parking amenities will always be complimentary for guests. We hope to have you with us again soon!... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

The Franklin was an excellent stay. The location was perfect right in the center of everything. Rooms were very clean and comfortable as well as friendly staff. I would recommend and stay here again next time I am in Chapel Hill.

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there cvrinson, Thank you for sharing your comments. We appreciate your recommendation, and are glad you enjoyed our central location. Hope to have you back with us again soon! Jay More

Chicago
Top Contributor
58 reviews 58 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 8, 2014

I found The Franklin on Tripadvisor and choose it for both the reviews and location. About four days before we were due to arrive the hotel called to not only confirm but asked if there was anything they could do to make our stay more enjoyable. Can't say that happens often. We were visiting UNC and wanted a hotel with... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

aender, Thank you for your detailed review of your experience at The Franklin. We're glad our location made it easy for you to walk to the places you wanted to visit. And our entire team is encouraged by your feedback about how friendly you found them to be. We hope that you'll pick our hotel again when you next visit... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

We stayed at The Franklin for one night when we were traveling through NC for a wedding. It was our first time in Chapel Hill and the Franklin was the perfect home-base for us. It's very central to all the cute Chapel Hill shops and restaurants. The free parking garage is also a very nice convenience. The staff was excellent.... More

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello JennEDC, Thanks for your enthusiastic feedback about The Franklin - we look forward to getting comments like yours and knowing that our guests notice the thought that we put into your experience. For your first time to Chapel Hill, we're glad you stayed with us and were able to experience all the convenience and charm of downtown right at... More

Wokingham, United Kingdom
Top Contributor
53 reviews 53 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 28, 2014

Went there with work. It is well located and we had a corporate rate so that was very good too! It's nice to have a hotel in the Us on a main street of a town so there is life to be seen- and not a freeway or similar. The hotel was charming and very comortable for the stay, staff... More

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello JoubertG, Thanks for sharing your comments and for giving The Franklin Hotel a try on your business trip. We do enjoy a great location that enables our guests to engage with the vibrancy of downtown Chapel Hill. Regarding breakfast, we do offer a buffet on certain weekends and when the hotel is very busy. But we have found that... More

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Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
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Also Known As:
Franklin Hotel Chapel Hill

27 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#1 Romantic Hotel in Chapel Hill #1 Business Hotel in Chapel Hill #4 Family Hotel in Chapel Hill
Hotel Class
Official Description (provided by the hotel)
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
Number of rooms
67

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