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The Franklin Hotel

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311 West Franklin Street, Chapel Hill, NC 27516
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Best prices for: 1 room 1 guest
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The Franklin Hotel
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270 Reviews from our TripAdvisor Community

Traveler rating
    191
    54
    16
    6
    3
See reviews for
65
86
17
67
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
  • All months
    (270)
  • Mar-May only
    (78)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (74)
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1 review
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the Franklin Hotel for my wedding weekend. I booked a 2 bedroom suite so that I would have enough space for the bridal party to get ready on the wedding day. Somehow, there was an error with my reservation and I was given a smaller room. When I notified the front desk, they quickly fixed the mistake... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi Chelsea L, Thanks so much for sharing your comments. Sorry about our initial error in your room assignment - glad our team got you settled into the larger suite quickly. Your suggestion about the trash can is very good. I will work with our housekeeping team to see what better options we can find for these large suites. We... More 

Farmington Hills, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed two nights at one of Chapel Hills costlier hotels. Great location, very helpful staff. Some woodwork is nicked up and needs repair, but otherwise a very comfortable hotel. Bed is great. Hot breakfast although limited was filling, adequate and served hot and as ordered.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Sflam, Thanks for your feedback. You're right, we do need to do some refinishing on our woodwork, and we've started that this spring. Glad you enjoyed the bed and breakfast experience. Jay More 

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff are very friendly - ever smiling and constantly reminding you to ask for assistance when you need it. Hotel uses quality materials and the breakfast is excellent with mostly cheerful and friendly breakfast staff. Rooms and bath are in good condition. Even the flooring is noticeably heated - great attention to details. Location is perfect - the street in... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you for your review, Richard T. Glad you enjoyed the overall experience, but I'm sorry that you experienced problems with the noise and poor TV programming. Being downtown, we do encounter lots of street noise and live music from the neighboring venues. The most quiet rooms are our king studies on the south side of the hotel, away from... More 

New York City, New York
Top Contributor
227 reviews 227 reviews
49 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 1 week ago

A low-slung relatively anonymous facade off the main shopping drag in Chapel Hill, the Franklin Hotel might seem underwhelming but delivers big time. From the time you pull up and a doorman appears to the very friendly and fast check-in to the very comfortable rooms, the hotel is simply terrific. I have never seen thicker, fluffier long bath towels in... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for your positive comments, marisetti, We're also glad you gave our hotel a try. We did search everywhere to find the most plush towels and sheets we could for the room experience. Our towels are 900 gsm (grams per square meter), giving a very luxurious weight and softness. Come back soon! Jay More 

Beaufort, South Carolina, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We come up for a Duke game and a Chapel Hill game every February and we always stay at the Franklin. The location can't be beat and the rooms are very nice. they have a wonderful breakfast also. The only reason I didn't give it 5 stars is the bar was closed during the day and we wanted to get... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for your review, Amy T. We've always struggled with whether or not to open our bar on Sundays or earlier in the afternoons. This spring, we've been holding earlier hours when there are big events in town. Next Duke game, most home football games, and other holiday weekends, we are planning to open the bar around noon. Hope you'll... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Was an outstanding stay. The room service came sooner than the allotted time. Everything wasvery good & fresh. Already planning a trip back to do some sight seeing. it is wonderful that you give military discount. We may even invite our children they are all over the age of 21

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

B5662ARmaryb, Great news for us that you're already planning another trip back. Bring your whole family, even if you've got folks under 21! We don't always have the military discount available, but are surely glad to offer it as often as we can. Thanks, Jay More 

Charleston, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel room was beautiful, bed was comfortable and luxurious, and we could walk to restaurants, UNC, and even book stores with ease. You cannot beat this location. The breakfast was more than we expected and I recommend the waffle. Enjoy your visit!

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank for your post, Jennifer S. Our waffle is great, but the real favorite is our French toast served with homemade cinnamon butter! You'll have to come back to taste it. Being the only hotel in downtown Chapel Hill, our location is the biggest draw and you certainly made good use of the walkability to all the major points of... More 

Lexington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Franklin for our son's graduation from UNC. The hotel is located adjacent to campus and across the street from his apartment, so it was a perfect location. We were greeted Friday evening with a reception and band, along with a video display of photos and info on each grad whose family was staying at the hotel... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there Katherine H, We appreciate your detailed post about your experience at The Franklin during graduation weekend. Our team had a lot of fun planning out all the events and we're all happy to hear that you were able to take advantage of everything we had going on. If you're in Chapel Hill again, please think of us as... More 

edenton, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Worn out and less than ten years. The staff was great and optimistic and cheerful, but they are a crew on a sinking ship. Sad, really. Between my official travel and college-based trips, we spend a lot of times in hotels. We will not stay here again. Poor lighting, no shower fan, slow user-unfriendly internet, counter-intuitive TV, and way, way,... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes 2
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Paul C, Thanks for your comments - I'm sorry that we let you down and didn't meet your expectations. You are right that our hotel is fairly new, and we do have some work to do when it comes to technology. We are in the middle of upgrading our wireless internet service, and have just completed the installation of... More 

Asheville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had an AWESOME graduation weekend at the Franklin Hotel in Chapel Hill, NC. The staff knocked themselves out to provide for our every want and need, including a catered dinner for 60 in the Terrace Room of the hotel. The Franklin is definitely the best hotel for quality, service and value in the Chapel Hill area!!

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Linda M, Thanks for your enthusiastic comments about your stay during graduation weekend! Our entire team thoroughly enjoyed hosting you and the rest of our guests for such an energetic and celebratory time. So glad that you enjoyed your stay. Wish your graduate all the best, and hope you'll visit us again. Jay More 

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