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All 16 Chapel Hill hotels

The Franklin Hotel

3.5 of 5 Hotel   |   311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
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89%
Ranked #1 of 16 hotels in Chapel Hill
Certificate of Excellence 2013
A recent review
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178 people have reviewed this hotel

Traveler rating
    123
    35
    12
    6
    2
See reviews for
36
62
12
44
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Ghaziabad, India
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is located on the main commercial street in Chapel Hill and there are plenty of restaurants, cafes, bars, and dessert shops to choose from. It is also a short distance from the UNC Chapel Hill campus if you are visiting for the school or on a business trip. The hotel staff is extremely friendly and they have delicious... More

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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed 2 nights (a Monday & Tuesday Night) at this Hotel and it was our first time at this property. We were in Room 4015 and the second night close to 1am I had to call the front desk as you could hear the TV through the walls. The front desk called and then after another call, someone came... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

Linda P, Thanks for telling us about your experience at The Franklin. We're all disappointed that you didn't get our best, and that you left exhausted. The most basic expectation for staying in any hotel is to get a good night's rest - and since you didn't get that on your stay with us we don't feel you should have... More

Riverside, Connecticut
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 27, 2014

People who come to Chapel Hill will often be told to stay at the Carolina Inn. However, the Franklin is a more modern hotel right on Franklin Street (the main shopping and eating area) and you can still walk to campus. Breakfast (cooked to order) is included; there are nice sitting areas and bar; there is a gym and business... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Dear TravelingCTFamily, Thanks for sharing your comments. We're honored to be your "go to" hotel in Chapel Hill! You were able to experience several of our amenities, including the guest favorite...cooked to order breakfast. We can't wait for you to come back and stay with us again! Until next time, Jay More

Highland Park
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2014

If you are visiting or working in Chapel Hill for any reason, this is the place to stay. Large comfortable rooms with good beds. Furniture that does what it should. Our dresser had huge spacious drawers (I could easily have put four stacks of four or five shirts in a drawer and had room to spare). Large windows provide plenty... More

Was this review helpful? Yes 2
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello AEBlumberg, We really appreciate your detailed description of your experience at The Franklin, and happy that you agree it's the place to stay in Chapel Hill for any reason! It sounds like you made good use of all the hotel has to offer, from the amenities in the room, to the various common spaces, and the available food options.... More

Baltimore, Maryland
Contributor
14 reviews 14 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 5, 2014

We visited Chapel Hill to see a Tar Heels game. I wanted to stay in a wonderful hotel and we hit the jack pot. The Franklin is absolutely perfect. From the start, the lovely people at the front desk offered us freshly baked warm cookies as we registered. Our room was ready and we found it perfectly appointed. Our king... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there NandJfun, Thanks so much for sharing your comments about your stay with us at The Franklin. We're glad you found that our hotel fit the bill for you. You mentioned all the amenities that are favorites among our guests - the luxurious bedding, spa shower, plush towels, and cooked to order breakfast. So we are happy to hear... More

Alexandria, VA
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2013

This is a lovely hotel right downtown in Chapel Hill within walking distance of almost all restaurants and places you would want to see. Free parking. Old hotel building that has been completely renovated. very nice and comfortable. Never stayed at the historic Carolina Inn but this is a modern hotel in an historic buiding where you can leave your... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there Tigercat1, Thanks for your kind words about our hotel. We are all very glad you picked Chapel Hill as your base, and that you were happy with your choice to stay at The Franklin. You're right that there are tons of great restaurant options just steps from our front door - so we always encourage guests to go... More

Cville va
Contributor
18 reviews 18 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 21, 2013

This was my third stay at this hotel though I considerate pricey I enjoy treating myself to it occasionally. The lobby is small but you can park on the very ground level covered parking and access a back entrance that takes you directly to the elevator up to your room. I really like that degree of privacy a lot! There... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there vagabondCvilleva, Wow, what a wonderfully detailed description you gave of The Franklin Hotel. We're so glad that you were able to enjoy all of the many amenities the hotel offers, and make use of the various spaces available to work and relax. And since you seem fond of everything downtown Franklin Street has to offer, our unique location... More

Macomb, Michigan
Contributor
16 reviews 16 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 20, 2013

I loved staying here. I was in town for only one night for a business meeting and I wish I could have stayed longer. The room was gorgeous. Everything was clean. It would have been wonderful to be able to use the balcony but the weather wouldn't cooperate (it rained the entire time I was there). The front desk and... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

Hello mikeandstephtravel, Thank you for sharing your thoughts about The Franklin Hotel. Our mission is to make our guests fall in love with our hotel, so your use of the word "love" really got us excited! We hope that you'll get to enjoy some beautiful Chapel Hill sunshine on your next visit, and make good use of the balcony. The... More

Winston-Salem
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 12, 2013

I could get long winded about how nice this place is but I will just say that it exceed expectations in every way. From the moment I walked in I was welcomed. Even at check in I was asked what could possibly make this the best stay. I was lucky enough to be staying on the Holiday window display unveiling... More

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

UltraStar175, Thank for your positive comments about The Franklin Hotel. You certainly stayed during an exciting time when we were unveiling our holiday window displays. I'm glad we exceeded your expectations and look forward to having you with us again soon. We appreciate your recommendation! Thanks, Jay More

Asheville, NC
Top Contributor
260 reviews 260 reviews
37 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed December 7, 2013

Watched this hotel being built. Then we move away from Chapel Hill. This visit back e decided to stay here. Great decision. Beautiful boutique hotel with great service. rooms great, small fitness center but great location.

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there iamstoked22, Thanks for sharing your comments. I'm so glad that you came back to stay at The Franklin on your visit back to your old neighborhood, and that you enjoyed our central downtown location and service. I know the fitness center is limited, but I hope that you found all the equipment and amenities to offer you just... More

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Additional Information about The Franklin Hotel

Also Known As:
Franklin Hotel Chapel Hill
Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Chapel Hill
#2 Romantic Hotel in Chapel Hill
#5 Family Hotel in Chapel Hill
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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