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All 16 Chapel Hill hotels

The Franklin Hotel

3.5 of 5 Hotel   |   311 West Franklin Street, Chapel Hill, NC 27516
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The Franklin Hotel
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Ranked #2 of 16 Hotels in Chapel Hill
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
BennettG Dundas, Ontario
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199 reviews from our community

Traveler rating
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    12
    6
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45
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
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English first
Dundas, Ontario
Top Contributor
73 reviews 73 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Really an excellent place to stay...right in the middle of Chapel Hill, with warm friendly service, a great cooked to order, free breakfast and all the amenities. We particularly liked the fact that this is not just another chain hotel. Lots of personality and a real feeling of luxury. Just a terrific place.

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North Carolina
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two nights on a football weekend in a suite on the top floor. The room, bathroom and terrace were all plenty large to entertain guests if you wish. Staff called ahead to ask if we needed any hospitality set up which was a nice touch. Great sleep quality with no noise issues. Buffet breakfast served on busy weekends... More

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Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Familytraveler2010, Thanks for posting your comments about your stay at The Franklin. I'm glad to hear that you enjoyed the extra entertaining space in your suite, and that you appreciated the call before your arrival. I hope that you found the price to be at least somewhat of a reasonable value. We do charge a premium for the high... More

Upland
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Franklin Hotel was a beautifully appointed hotel with an attentive staff. Delicious cooked to order breakfast. Hotel was within walking distance to many restaurants and to the University of North Carolina.

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Jay P, General Manager at The Franklin Hotel, responded to this review

Dear collegemomx3, Thank you for sharing your comments about your stay at The Franklin. I can tell that you were able to enjoy all of the main amenities we have to offer. Please stay with us again on your next visit. Jay More

Lake Wylie, South Carolina
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always check Trip Advisor before making hotel reservations, and the #1 ratiing of this hotel was right on the mark. The staff is beyond wonderful, the location is perfect, and the hotel is elegant, spotlessly clean and luxurious. A treat in every way. Oh, and the delicious, hot buffet breakfast (included!) is an added bonus.

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Jay P, General Manager at The Franklin Hotel, responded to this review

Jpianoshop, Our TripAdvisor ranking tends to bounce around between the #1, 2, and 3 spots - and we're happy anytime that we find ourselves on top. It's validation that our hospitality and service is making a positive impact on guests like you, and your feedback is reassuring that we are on teh right track. I think the included hot breakfast... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is a nice hotel with luxury amenities, and it is situated right in the heart of Franklin street. The customer service was the best I have ever received at a hotel establishment. If your budget allows, I would recommend staying here.

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Jay P, General Manager at The Franklin Hotel, responded to this review

Hello ScoccoNC, Thanks for your comments about our hotel. I'm so happy that you found our service to be the best you've ever received at a hotel. We all hope you'll be back to stay with us soon. The heart of Franklin Street becomes especially vibrant in during the fall months! Jay More

1 review
5 of 5 stars Reviewed 2 weeks ago

From the time we arrived to the moment we departed, the staff at The Franklin Hotel was incredible! Our room was beautiful and clean, and breakfast was yummy. We could not find fought in anything! We will definitely stay here again!!!!'

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Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there mommaralph, Thank you for your enthusiastic feedback! It seems that your experience was just as we intended, and things flowed they way they should. Please come back and stay with us again soon - maybe try something different from our breakfast menu! Jay More

NYC
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i could not decide between this and the carolina inn. i ended up going with the franklin because i wanted to walk to restaurants and shops. for what its worth, they are only a couple of blocks from one another. you could hit town and campus from both. this seems to have a little more life/atmosphere than carolina inn. in... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

puffjimmy, Thanks for posting your review of The Franklin. You faced a tough choice, and we're glad you picked our hotel! The complimentary parking and complimentary cooked to order breakfast are favorite amenties for many of our guests. We're glad that everything went smoothly for you, and that you feel confident to stay with us again in the future. Hope... More

Hope Mills
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

Excellent Hotel, conveniently located near UNC as well as many restaurants and other businesses. I was greeted by friendly and accommodating staff. Check-in was quick and easy. This hotel not only met, but exceeded my expectations! I would not stay anywhere else in Chapel Hill. The value per dollar at this establishment is more than exceptional.

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Pmr1027, Wow - that's high praise! We certainly wouldn't want you to stay anywhere other than The Franklin either. And your point about value is very important to us - that's why we don't charge for the hot breakfast, parking, or internet here. Thanks so much for posting your comments. Jay More

Tampa
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2014 via mobile

I was staying in Chapel Hill and decided to try The Franklin based on reviews. I was not disappointed! The service at this hotel is impeccable and rooms are very nice. I was impressed at the upgrades in the rooms.

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Jay P, General Manager at The Franklin Hotel, responded to this review

Michael S., We're happy to hear that we delivered on your expectations for your stay at our hotel. The luxury and technology upgrades in the rooms are big part of the fun of staying at The Franklin. Hope you were able to connect your music player to our built in surround sound system - that's my favorite feature in the... More

Alexandria, Virginia
Top Contributor
51 reviews 51 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 22, 2014

Building was attractive and well maintained. Room had plenty of space and was well laid out. The location was convenient to the campus and lively restaurant area. Soundproofing could have been better, we could hear the neighbors TV (though not every word) Also as mentioned by other reviewers, the room A/C was loud. Staff was friendly and the included restaurant... More

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi pps_10, Thank you for sharing your comments. We're glad you enjoyed the location and the services. You're right about the soundproofing between rooms and the noise levels of the A/C units. Both issues tend to be more severe in certain rooms at certain times. We are continuing to mitigate those as best we can through ongoing and planned renovations.... More

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Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
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Also Known As:
Franklin Hotel Chapel Hill

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