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The Franklin Hotel

3.5 of 5 311 West Franklin Street, Chapel Hill, NC 27516
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Certificate of Excellence 2014
The Franklin Hotel
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The Franklin Hotel
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227 reviews from our community

Traveler rating
    160
    44
    14
    6
    3
See reviews for
52
75
14
57
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New City, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

What a lovely, cozy, warm and inviting hotel filled with beautiful furnishings, delightful and friendly staff and delicious restaurants literally steps away. This is now my "go to" place for any visits to Chapel Hill and I am only sorry I don't have more opportunities to go back.

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Joseph H, We love that The Franklin is your "go to" place in Chapel Hill. You picked all our favorite adjectives to describe our hotel, so it seems we are a natural fit for each other. Speaking of restaurants, please ask for me (Jay) if you're looking for any recommendations next time. I love to eat, and would be happy... More 

Charlotte NC
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First time staying at this hotel. We were visiting our son, a current student and attending a UNC basketball game. Hotel was well maintained and rooms were really beautiful. Beds were very comfortable and the staff was very courteous. They even have a courtesy car to take guests to the game. Breakfast was included and was very good. Loved the... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

ncfisherCharlotteNC, Thank you for sharing your comments. Our team is always happy to know when a first time guest has a good experience with us. We appreciate you giving our hotel a try, and are glad that you were able to use our most popular services - the courtesy car and the included breakfast. The French Toast is one of... More 

Minneapolis, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is an older hotel that has been updated as much as possible (only issue is noise between rooms is not 100% soundproofed) and carries a great reputations BECAUSE THE STAFF IS WONDERFUL. Restaurant on-site PROVIDES FREE BREAKFAST off of regular menu and the food is fantastic. Staff at front desk, bell/concierge and restaurants all bend over backwards to anticipate... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello there Eve B, What an enthusiastic review! It's apparent that our team had a positive impact on your experience at The Franklin, and we are so proud of that. The soundproofing has been a challenge for us, and it will be a priority for us when we do our next renovation. Our team is prepared to do whatever it... More 

Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 5 days ago NEW

I recommend this for great location when visiting chapel hill. Location is great for walking to local restaurant, shops and night life. I also like there lobby bar. There was a group of 4 women there playing card and having a glass of wine when we arrived at 5. We sat by the fireplace and visited with 3 of our... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

AnnaElleMay, Our location is as good as you can get for Chapel Hill, and I'm happy that you enjoyed walking around downtown and exploring. And our lobby bar is quite cozy and offers just the right space for a casual, intimate conversation. Hope that you will make The Franklin your hotel of choice in Chapel Hill. Thank you! Jay More 

Simpsonville, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our financially conservative brother suggested this hotel and destination for a family get together. We chose the hotel for the pleasure of parking the car and walking to shops, restaurants, and points of interest. We were most impressed with the attention and luxurious to every detail of The Franklin. We felt the hotel set the stage for a lovely weekend... More 

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi Sara C, Thanks for posting your comments. I hope that all the amenities included in our hotel rate represented a good value for your brother (and for the rest of you)! It's important for us to include the basics like hot breakfast, parking, and internet access for all our guests without extra charge. I'm so glad that you were... More 

Mumbai
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed at this hotel multiple times in the past few years. I was happy to note on a recent visit that the quality of service and upkeep is as good as ever. Rooms are clean and comfortable, staff is polite and accommodating and the restaurant is quite good as well. Tad on the expensive side compared to other hotels... More 

Was this review helpful? Yes
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Travel_novelty14, Thanks for sharing your feedback. We're very happy that you choose to stay with us over and over again, and are glad that you find our service consistent. We are a bit on the expensive side, but we hope that the included amenities like breakfast, parking, and internet offer a great value. Hope to have you again soon!... More 

Arlington, Virginia
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently stayed here for a quick weekend trip to Chapel Hill. Conveniently located on Franklin Street, this boutique hotel offers a modern touch on Southern Charm. Our room was spacious, had a King bed, lounging area, built-in speaker system for music (although controls could be more intuitive), fridge and Keurig coffee maker. The included free breakfast was to die for!... More 

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hi there fotoflow, Thanks for your detailed post describing your stay at The Franklin. We are happy that you enjoyed so much of what our hotel has to offer. The included breakfast is undoubtedly our guests' favorite amenity, and you should know that even when we offer a buffet, the full a l carte menu is still available to everyone... More 

Richmond, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here for the weekend with my son. First night there was a party in the room next door that would also create a lot of noise in the hall. I ask them to please be quiet which they would do for a while and then they would get loud again. This lasted until 2:45 am. I asked to switch... More 

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

234CMF, I'm sorry that we didn't address your noise disturbance adequately during your stay. And I apologize that no one from our team followed up with you after you left. While you were here, it seems that we were not empathetic to what was happening nor were we creative enough to try to find a better solution. We embarrassed to... More 

Orange, Virginia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here after a UNC basketball game. We unfortunately had some issues but the staff went out of their way to accommodate us. The hotel was very beautiful and the rooms very nice. Our issue was with an adjoining room that had an elderly lady who had trouble hearing and had the tv blasting non-stop. Staff tried several times... More 

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Tim M, Thanks for posting your review of our hotel. I'm sorry about the noise you had to deal with during your night with us, and we are grateful that you took the time to let us know about it. We wish we could give you back your night of restful sleep! Since we can't do that, we hope the... More 

Dalton, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Christmas at the Franklin Hotel was 6 nights of pure joy. We were in Chapel Hill to spend Christmas with a working son. Our first stay at The Franklin Hotel was 5 star all the way. The hotel is beautiful and the rooms are so comfortable and very well appointed. The staff, everyone included, are professional, kind, friendly, and totally... More 

Was this review helpful? Yes 1
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello there Starr H, You are very gracious in your review of our hotel. It was our pleasure to have you with us during the Christmas holiday, and we're glad that you were able to enjoy the time with your son. During your six night stay, you really got to experience so much that downtown Chapel Hill and Franklin Street... More 

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Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Number of rooms: 67
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Also Known As:
Franklin Hotel Chapel Hill
Hotel Style:
#1 Business Hotel in Chapel Hill
#1 Romantic Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill

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