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Courtyard by Marriott Chapel Hill

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100 Marriott Way, Chapel Hill, NC 27517
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Courtyard by Marriott Chapel Hill
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Courtyard by Marriott Chapel Hill
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290 reviews from our community

Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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jackandjill21
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just downhill from the UNC Campus and adjacent to the UNC golf course sits the sweetest Courtyard by Marriott! Lovely public area on the ground floor, great breakfasts in the Bistro, a cute little bar---and it all looks like a country club. Our Executive Suite was virtually a small apartment on the 5th floor. Extremely clean bathroom and powder room,... More 

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Wilmington, North Carolina
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Since my last review back in January, I'm glad to see that that they added complimentary coffee in the lobby. It's the least they could do for their patrons, and shows that they must be listening to Trip Advisor comments. The offerings at the little bistro that has been added since my last visit are delicious, albeit a little on... More 

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Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

Thank you for your feedback concerning your stay. I will follow up with the engineering team concerning the AC in the exercise room to ensure we are addressing issue immediately. We look forward to see you in the future. More 

Charlotte, North Carolina
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I was attending a conference and wanted to check in at 4pm but rooms were not ready. The cleaning staff appeared very slow. Unfortunately, I had to change rooms 3 times to get one with the A/C working properly. The manager made a good effort by compensating me with bonus points.

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Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

Thank you for your comments concerning your stay with us! I apologize for you inconvenience. I have shared your information with the appropriate leaders to ensure this was an isolated issue. I hope you will give us an opportunity to regain your loyalty on your next visit to Chapel Hill. More 

North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Last weekend, May 8-10, was graduation and reunion (our 50th) weekend in Chapel Hill. Group Rate of $279 for a room that otherwise would be $149 is understandable, but not liked. Gouging is what I call it. Front desk service was excellent. Room was average with a bottle of Fancy Water in the room for your use at $7.00--ridiculous. We... More 

Review collected in partnership with cheaprooms.com

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Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

We appreciate your feedback on your recent stay at the hotel. I have shared your comments with all of the leadership team to explore opportunities to minimize this type of experience happening in the furture. It is our hope you will allow us another opportunity to regain your loyalty. Thank you again for taking the time to share your experience. More 

Kenansville, North Carolina, United States
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spend one night here recently when my usual hotel was booked and I needed a room at the last minute. Had a magnificant suite and the only noise was from the ice/vending next to it. But, I pulled up my rain app on the Ipad and didn't notice at all. I was traveling alone and there really wasn't anywhere I... More 

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Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

Thank you for your comments! We look forward to seeing you on your next trop to Chapel Hill. More 

Winston Salem, North Carolina
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an updated hotel with a nice bar in the lobby and fireplace and seating areas. It made a nice impression upon check-in. However we were assigned a room that had an adjoining room so we could hear everything next door and our neighbors were certainly not quiet. I would've asked for another room except I was pretty sure... More 

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Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

Thank you for your feedback regarding your stay this past weekend. We enjoyed having the wedding party in house for such a joyous occasion. I will definitely pass on your comments regarding the noise levels and comments concerning the refrigerators/microwaves to our leadership. We look forward to hosting your next stay to Chapel Hill. More 

Wilmington, North Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Nice hotel. Couldn't ask for more friendly and professional staff. Room was spacious and comfortable. We were on top floor (5th) over-looking the front. My only complaint is the noise. There is an outdoor courtyard below us that was a "party patio". Both nights we were there (fri/sat), people were out there until 1:30-2am and were very loud. Saturday was... More 

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Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

Thank you David for your comments. I have shared your feedback with our staff and leaders to explore opportunities to keep the noise down on the patio area. We will definitely take your suggestion into consideration. We look forward to seeing you again. More 

Asheboro, North Carolina
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 17, 2015

We were attending a meeting at the Friday Center so stayed here two nights. I checked in online and my room was ready by 11 am. Of course we didn't arrive until after 7, but the room was ready and check in was fast. The room was fine, although apparently it was supposed to be one of the new rooms... More 

Was this review helpful? Yes 2
Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

Thank you for your feedback Peggy T. It is important to us every guest has a memorable experience; even when issues arise. I have shared you thoughts with the leadership and staff. We look forward to your next visit to Chapel Hill. More 

Nashville, Tennessee
Top Contributor
308 reviews 308 reviews
241 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed April 17, 2015

Very nice Courtyard, a couple miles off the I40. Room was nice. Breakfast was ok - the oatmeal wasn't hold. Overall you do fine here. I'll certainly be back but perhaps I'll find another place to eat. As a Platinum Elite member, they were nice enough to upgrade me.

Was this review helpful? Yes
Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

Thank you for sharing your feedback concerning your stay with us. I have shared your thoughts with the leaders and staff to explore opportunities to improve our breakfast experience. We look forward to hosting you on your next visit to Chapel Hill. More 

Baltimore, MD
Top Contributor
78 reviews 78 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 8, 2015

Spacious room was very comfortable. I really enjoyed the size of the room and all the space I had to feel at home. I was concerned with being on the first floor, but it felt surprisingly safe. When I first arrived there was a mix up with my reservation, but a manager quickly stepped in and resolved it. On the... More 

Was this review helpful? Yes
Sandra W, General Manager at Courtyard by Marriott Chapel Hill, responded to this review

Thank you for your comments. I will share those with the team and we look forward to seeing you on your next visit to Chapel Hill. More 

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