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Aloft Chapel Hill

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1001 South Hamilton Road, Chapel Hill, NC 27517
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Aloft Chapel Hill
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Aloft Chapel Hill
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332 reviews from our community

Traveler rating
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    37
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    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beckley, West Virginia, United States
Top Contributor
330 reviews 330 reviews
26 hotel reviews
237 helpful votes 237 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here once before, about 3 years ago. The hotel is located on Hwy 54, maybe a mile and a half from the UNC campus. There is complimentary parking in an adjacent garage as well as a few street level parking spaces. Check in was courteous and convenient. We've stayed at a number of different Aloft hotels, and their... More 

Was this review helpful? Yes
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thank you for staying with us, and sharing your comments about your stay. We believe we have a great product and great people to make any stay enjoyable, especially for all our four legged friends!! Hope to seee you again when you travel to Chapel Hill. More 

London, United Kingdom
Top Contributor
114 reviews 114 reviews
53 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Aloft is a very modern and trendy hotel and is conveniently located in Chapel Hill. The rooms are huge, modern and very quiet - make sure you ask for the golf course side of the building as it is quieter this side. There is no traditional breakfast or dinner restaurant, however they have a 24 hour snack bar area,... More 

Was this review helpful? Yes
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thank you for recently staying with us, and letting us know how we are doing. We appreciate the feedback, and the kind words about the hotel. Our refresh area is very convenient and does provide our guests great all day fresh snack options. We are glad you enjoyed it. I am also very pleased your enjoyed your room. The golf... More 

Pittsburgh, Pennsylvania
Top Contributor
184 reviews 184 reviews
21 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Modern hotel in chapel hill. It has complimentary Hi speed wifi with good connectivity. Hotel has breakfast area with good moderately priced selections. Convenient location. Parking can be tight. Room decor is sort of an Art Deco style. Not my favorite style but acceptable. Bed was really comfortable but hair dryer was broken, so overall 4 stars

Was this review helpful? Yes
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thank you so much for staying with us. We appreciate the feedback. I am happy that you enjoyed your stay , however I am disappointed about the condition of the hair dryer. We do take pride in making sure everything is in working order, however in this case we obviously missed this item. I am truly sorry about that. Please... More 

Charlotte, North Carolina
Contributor
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here last weekend with two friends. We were in town for the Tar Heel 10 Miler. The hotel is located about a mile and a half from campus, something we figured out on our own because no one at the hotel seemed to know...very odd. At one point, I asked the front desk clerk how far we were... More 

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Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thank you for taking the time to give us feedback about your recent stay. I am very sorry that we did not meet your expectations on your recent stay. We pride ourselves in delivering a truly memorable experience for our guests from start to finish, however we obviously failed to do in your case. If you are planning to come... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I stayed here while I was in NC, and I hate to leave a bad review but I just did not like my experience. I have seen some other reviews about paying for parking, and this was just nonsense. They might want to explore changing this policy. Loud music in the lobby, what seemed to be understaffed desk. However, I... More 

Was this review helpful? Yes
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We always strive to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Chicago
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you're already familiar with the Aloft hotels, this property is a good example of the brand -- from to the pool table and WXYZ bar in the lobby down to the striped accent pillows and funky retro alarm clock in the room. If you're not yet familiar with this brand, it's new, started around 2005, and growing, so most... More 

Was this review helpful? Yes
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thank you for taking the time to let us know how we are doing. We really appreciate your understanding of the Brand concept. It is a very unique design, and extremely innovative. We just rolled out our SPG keyless program in the last couple of days, and having great response. Would encourage you to try the next time you are... More 

Tequesta, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 12, 2015

Ten dollars per day for parking? Seriously, folks, this is Chapel Hill not New York City. And, yes, I've heard the explanation: "This hotel is part of a mixed-use facility." That's really a non-explanation and a poorly veiled excuse. Just because you share some grass and asphalt with a few half-million dollar condos an a sports bar, that's no reason... More 

Was this review helpful? Yes 2
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thank you for staying with us, and for your honest feedback. We are always striving to improve , and it is only through feedback such as yours that we are able make our hotel better. I am extremely disappointed that you had such a poor experience with our parking situation. I understand how frustrating this must have been for you.... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2015

A fairly large group of family members recently stayed at Aloft in Chapel Hill. The accommodations were very nice, super comfy beds, stylish decor and the indoor pool was a huge hit for the kids! Walking distance to really great restaurants was a plus!

Was this review helpful? Yes 1
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thanks for your feedback. We are happy that you enjoyed your stay with us. The indoor pool is always a big hit with kids of all ages. We hope to see you back in Chapel Hill soon. More 

Ann Arbor, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

Stayed here for a college visit. Great location to Chapel Hill (1 mile), Duke (15 miles), and plenty of shops and restaurants nearby. Typical Aloft- very trendy. Very clean and nice. Staff was okay, but wish they could have been more sincere and happy.

Was this review helpful? Yes
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

Thanks so much for staying with. I am glad you enjoyed the location, however I am upset to learn our staff did not impress you during your time with. We always want to provide friendly, enthusuatic and savvy service and i am sorry that not meet that expectation with you. i have shared your comments with our staff, and I... More 

Top Contributor
73 reviews 73 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

This was our first visit to an Aloft hotel and we were extremely impressed. The hotel is very modern and clean. The rooms are very nice and have excellent space. This hotel has excellent amenities - pool, gym, pool table, bar, etc. We thoroughly enjoyed our stay and highly recommend this location. I look forward to staying at Aloft hotels... More 

Was this review helpful? Yes 1
Jeff I, General Manager at Aloft Chapel Hill, responded to this review

We are very happy you enjoyed your first stay at the Aloft Chapel Hill. We do love our pets here. We appreciate the feedback, and hope to see you again the next time you are in the area. More 

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