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Sheraton Chapel Hill Hotel

Certificate of Excellence
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One Europa Drive, Chapel Hill, NC 27517
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Sheraton Chapel Hill Hotel
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Sheraton Chapel Hill Hotel
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267 reviews from our community

Traveler rating
    113
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    34
    17
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Chapel Hill Hotel
See the most recent reviews
Mableton, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2013

When you say, The Sheraton, you already know it's a 5 star beauty. But it's the employee's that make the experience great! It's as if every single employee went to NICE school and they graduated with honors! The hotel in and of itself is just fabulous. But who cares if the staff is not friendly, courteous, and PATIENT. From check-in... More 

Was this review helpful? Yes 1
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to review our property. Such positive feedback means a lot to our staff and lets us know that our dedication is paying off. We look very forward to our next chance to provide you with our stellar service. Sincerely, Steven Cory More 

Chapel Hill, North Carolina, United States
1 review
5 of 5 stars Reviewed September 8, 2013

Our daughter was married on September 1, 2013. Our rehearsal dinner, wedding reception, and morning after brunch were all held at the Sheraton in Chapel Hill, Most of our guests and family also stayed there. The weekend could have not have been more perfect. Kyle Adams was the best wedding planner/catering director anyone could ask for. Thank you, Sheraton for... More 

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your kind words. We are very proud of Kyle and her dedication. Our entire team was very excited about your daughter's wedding and I am happy that everything went as planned. I am glad that your family and friends enjoyed their stay at the Sheraton Chapel Hill. Congratulations! Sincerely, Nitin Khanna More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed September 5, 2013

I had to go on a last minute trip for a family emergency in NC and made my reservations on line through a travel site. On arrival, I realized that I inadvertently booked for a different weekend. The gentleman at the front desk was so helpful and was able to accommodate me with a room at the same rate without... More 

Was this review helpful? Yes
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Wow, I cannot thank you enough for such awesome feedback. Our staff work very hard to go above and beyond for every guest, and I am so glad to hear we did so for you. We can't wait for our next chance to WOW you. Till then, Steven Cory More 

Columbia, SC
Top Contributor
65 reviews 65 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 3, 2013

As a relatively frequent traveler, I really enjoyed the holiday weekend at the Sheraton Chapel Hill from the moment of check in to the 'giving up a happy dwelling feeling at check out. The friendliness and helpfulness of every staff member that we came in contact with spoke volumes about their customer service training. We toured the hotel as if... More 

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your remarkable feedback. We are very proud of our team and your compliments were shared with everyone. We look forward to serving you in the future. Sincerely, Nitin Khanna More 

Glen Burnie, Maryland
1 review
5 of 5 stars Reviewed August 30, 2013

I stay at the Sheraton every time I come to NC to visit family. The rooms are clean and the the linen not only smells fresh but is soft on my skin as well. I love the pillows too. The Front Desk Staff are not only professional but friendly too. The location is excellent. R. C. Tarvin.

Was this review helpful? Yes
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

We sincerely thank you for such positive feedback. It makes us all so happy to know that our hard work is paying off, and that we are connecting with our guests. We look forward to our next chance to WOW you. Thanks again, Steven Cory More 

Seattle
Top Contributor
120 reviews 120 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed August 23, 2013

The location was great for my trip, but bit disappointed at the room I was provided. As a SPG premium member, we arrived about an hour after our scheduled, and was told that there were no preferred rooms left... bit taken aback as I had made reservations well in advance, and at least they could have left a room for... More 

Was this review helpful? Yes
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to review our property, we take all guest feedback very seriously. We strive to provide every guest with stellar service. We do our best to provide all of our most loyal guests with our best rooms dependant on availability, and I would like to offer you the best room in the house for your... More 

Cleveland, Ohio, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 14, 2013

Our fun time as a family began at the Sheraton Chapel Hill as soon as we arrived and checked in at the front desk! We had reserved 3 rooms close together and Demetrius was most helpful in making that happen for us. The rooms were beautifully decorated and well maintained. Some of our time was spent at the pool just... More 

Was this review helpful? Yes
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you very much for your review. Demetrius is a higly valued new addition to our team, and it makes my day to know he connected with you and provided you with the top caliber stay we strive for with every guest. We look very forward to our next opportunity to serve you! Steven Cory More 

Rocky Mount, North Carolina, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 4, 2013

The front desk staff was unprofessional in relating the total package for customers in blocked rooms. People had to talk among themselves to find out all that was included in the reservation package. The rooms and all other services were superb. The hotel is great overall just no information at the front desk.

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking time to provide us with your feedback. We take every guest feedback very seriously and want to assure you that the team at the Sheraton Chapel Hill is committed to provide every guest with an excellent experience. We have shared your feedback with our front desk team and provided additional training on explaining the amenities of... More 

Charlotte, NC
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 26, 2013

Stayed here for one night to tour the universities in the area with my daughter. The check-in process was fast and the staff was very friendly. The hotel exterior looks a bit dated from the 80s era but inside it was very modern and clean. The room was decorated beautifully with nice rich wood furnishings, clean and modern bathroom and... More 

Was this review helpful? Yes
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

We deeply appreciate such kind remarks. We work very hard to provide the kind of stay you had, and look forward to delivering the same level of service to you on your next stay. Until then, Steven Cory More 

usa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 25, 2013

Being someone who is very particular about hotel beddings, and having found that more hotels than one would imagine recycle their sheets between guests (Uck!) i was pleasantly surprised to find crispy clean well ironed sheets at this Sheraton. The front desk staff were also super nice and helpful, especially Sandee. Bathroom was clean, breakfast really tasty and inexpensive. I... More 

Was this review helpful? Yes
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for such positive feedback. Sandee is a highly valued member of our team and I am so glad to know she connected with you. We are very conscious about our linens and making sure everything is clean and fresh for every guest and I will be sure to pass on your kudos to our Housekeeping department.... More 

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