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All 16 Chapel Hill hotels

Sheraton Chapel Hill Hotel

3.5 of 5 Hotel   |   One Europa Drive, Chapel Hill, NC 27517
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82%
Ranked #9 of 16 hotels in Chapel Hill
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Barbara F Charleston, South Carolina
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191 people have reviewed this hotel

Traveler rating
    80
    73
    25
    11
    2
See reviews for
50
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79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Any
English first
Charleston, South Carolina
1 review
5 of 5 stars Reviewed 6 days ago NEW

My experience at Sheraton Chapel Hill was top notch. As a hospitality professional, I appreciate the little things. Curtis, our shuttle driver, was especially memorable. He took us to Fine Feathers on Franklin Street ;) and helped us get our errands completed in a timely manner.

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Troy, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just hung up the phone with one of the most pleasant Hotel Front Desk associates at the Sheraton Chapel Hill Hotel and felt I needed to write a review....which I never done before. Sandy (did not get her last name) was extremely helpful. She help to me to understand the area, the amenities that the Sheraton offered and assisted... More

Was this review helpful? Yes 2
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your kind words. I have shared your feedback with our team and specially Sandee. Our entire team at the Sheraton Chapel Hill strives to exceed every guests expectations. We look forward to your visit to Chapel Hill and having an opportunity to serve you at the Sheraton. Sincerely, N.Khanna General Manager More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My stay at this particular Sheraton was okay at best, but it was what occurred after that soured the entire experience. Upon returning home and reviewing charges from the previous week, I noticed an additional fee of what appeared to be a duplicate charge. I contacted the facility and was told they would call back upon further review. I eventually... More

Was this review helpful? Yes 1
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I apologize for the inconvenience in regards to the charge for a no-show. Please reach out to me at 919-968-4900 so we can immediately resolve this issue for you. Sincerely, N.Khanna General Manager More

virginia usa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 2, 2014

As others have noted, the staff is friendly and accommodating. Free, easy to connect WiFi. Refrigerator in room. Although it seems to be the industry standard, I do wish they would place a night table with lamp on both sides of the bed. Quick hot, soft water. Good pressure for a shower. I am old and I have a rule... More

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your feedback! I am glad you enjoyed your recent stay at the Sheraton Chapel Hill. The beds are the Sheraton Sweet Sleeper beds and has been awarded a AAA 5 diamond Award. We look forward to your next visit. Thank you, Nitin Khanna More

Denver, Colorado
1 review
5 of 5 stars Reviewed February 20, 2014

I am a frequent traveler to this area (2-4 weeks out of the month) and I stay exclusively at the Sheraton. The staff is incredibly friendly and absolutely accomodating. The rooms are nice, clean and I never have trouble getting in! Nitin, the Manager is so welcoming, Steven, the Front Desk Manager is incredible, and Theresa, the Sales Manager is... More

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your kind words. This amazing feedback means a lot to our team. Steve/Theresa and rest of our team members truly enjoy serving you. We look forward to your next visit. Thank you, Nitin Khanna More

Orlando, Florida
Top Contributor
170 reviews 170 reviews
84 hotel reviews
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed February 7, 2014

Very nice hotel, great staff and a wonderful restaurant - They have a Club lounge, free business center, free parking, free WiFi, and Carolina 1663, one of the best hotel restaurants (for the price) I have had. Carolina 1663 has a bar area and restaurant. The service was great, and the food too.

Was this review helpful? Yes 1
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Everyone here in the hotel and 1663 deeply appreciate your kind remarks. We work very diligently to treat every guest as a VIP and provide the kind of experience you had. We look very forward to your next stay, Steven More

Columbus, Ohio
Top Contributor
51 reviews 51 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 5, 2014

Here for a quick visit. Friendly staff, and a wifi connection that actual works in the room, nice fitness center and food at there restaurant was very good. Also, very quiet which made for a great night sleep Nice stay and at a reasonable price

Was this review helpful? Yes 1
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for such an excellent review. We seriously appreciate such positive feedback and we anticipate another chance to WOW you. Until we see you next, Steven More

Senior Contributor
34 reviews 34 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 19, 2014

Stayed here for a school-related function, and would have preferred to stay closer to town (booked through Hotwire, so my own fault...but be warned, about 10 minute drive to campus with good traffic). This may be a major plus if you want to avoid the noise of a college town on the weekend. Room was quite comfortable, decent size for... More

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Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your review. We have shared your feedback with everyone and we sincerely appreciate you sharing your experience. We do provide a complimentary shuttle into town for all of our guests, which can relieve a lot of the pains of traveling downtown. We do look forward to another chance to connect with you in the future.... More

Senior Contributor
30 reviews 30 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 15, 2014 via mobile

Stayed for one night visiting family, and had a pleasant time. The room was clean, bed very comfortable, front desk extremely pleasant and helpful, very inexpensive. Cons were no free breakfast, bathroom less than spiffy. Overall recommended.

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Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your positive feedback, it goes a long way. Our staff work very hard to create an environment in which our guests feel welcome and at home. I am so glad to know that you experienced this. Hoping to see you soon, Steven More

Amelia Island, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 25, 2013

Well maintained older property. Rooms facing the woods are the most quiet and pleasant. Ours seemed to have been recently renovated, Large public areas seem strangely underutilized. Good choice for hanging your hat if you're doing business or visiting someone in Chapel Hill. Within easy driving distant of downtown Chapel Hill and close to the Interstate if you're visiting Raleigh... More

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for reviewing our hotel. If there is anything we can do to receive 5 stars for your next visit please let us know. Thank you, Ted Milby Director of Rooms More

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Additional Information about Sheraton Chapel Hill Hotel

Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton
Address: One Europa Drive, Chapel Hill, NC 27517
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Chapel Hill
#9 Family Hotel in Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Sheraton Chapel Hill Hotel. Our Chapel Hill hotel delivers something unforgettable for everyone from exciting nightlife to thrilling local attractions and tons of outdoor adventure. ... more   less 
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