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Sheraton Chapel Hill Hotel

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One Europa Drive, Chapel Hill, NC 27517
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Chapel Hill Hotel
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Sheraton Chapel Hill Hotel
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284 Reviews from our TripAdvisor Community

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Traveler rating
    118
    107
    37
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Elk Park, North Carolina, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel a couple times a year for the last four years. This time I was discouraged with the internet. Needed internet and it wouldn't stay connected. Wifi was really slow. Had some malfunctions with the room. The staff at check-out added points for my inconvenience.

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Richmond, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nestled in the woods near the busy Chapel Hill campus, we found a pleasant interlude where one night was as relaxing as a week long vacation! My husband and I, visiting from Richmond for a soccer game, were greatly pleased with the amazingly comfortable night's rest on superbly perfect mattress and pillows. The clean and well maintained pool was a... More 

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Cleveland, Ohio
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Only stayed for one night. The room was nice, location is excellent, and breakfast was average. Nothing too special, but no problems at all. It is close to Duke/Durham, Raleigh, and UNC. Not far from the airport either.

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Yarmouth, Maine, United States
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Although showing it's age- excellent price point ($90/night), clean. Easy access off of i-40 and VERY close to downtown Chapel Hill. We stayed here dropping our daughter off at college (at Elon not UNC but all the hotels anywhere close were booked). It took us about 35 minutes to get to Elon. When we booked on hotwire it made it... More 

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the positive review and planning to return. Please let us know what we can do to earn a 5 for your next stay. More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for a night for a family trip up in Chapel Hill. We got in later than expected, which doesn't always guarantee you a great and cheery front desk. Both of the people helping me check in were delightful and very attentive to our needs. The lobby was very bright and welcoming. The room was... More 

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the positive comments. I reviewed your noise concern with our staff. I look forward to serving you again soon. More 

Gainesville, Florida
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This trip experience was a little less in quality since last year. Last year, breakfast was free, this year it was not. $12.95 per person, even though room menu states 10$ per person. The front desk informed me the cost even applied to children even though the restaurant informed me that it was not. Much miscommunication between restaurant and hotel.... More 

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I am sorry to hear you had some concerns with your last stay, but am pleased to that you will be returning. Please let me know if I can be of assistance. More 

Pittsburgh, Pennsylvania
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 26, 2015

Very disappointed in our stay at this Sheraton. Overall the place needed some upkeep. Grass had not been cut for some time. Cleanliness was lacking. Pool closes @ 7:30. Club room has limited hours & selections. Sorry but below Sheraton standards.

Was this review helpful? Yes 1
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing your feedback. Our club lounge is open 24/7; so we will make sure this is presented more clearly. Our pool is seasonal, and we can typically keep it open past 7:30pm, but are required to close it at sunset for safety. I have reviewed your concerns with our staff. I hope you will allow us another... More 

Pittsburgh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

stayed at this hotel while visiting colleges in the chapel hill area. The staff was very friendly and accoommodating. The hotel was very clean and well maintained. It is worth the money to upgrade to a Club room for the extra amenities. Very convenient to a number of colleges and universities.

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for noting our great location and posting your appreciation of our staff. Our goal is nothing less than 5 star reviews and it means a lot to us when guests provide their feedback. Please do not hesitate to reach out to me if I can ever be of assistance during your future stays. Sincerely, Ted Milby Director of... More 

1 review
5 of 5 stars Reviewed July 19, 2015

My family just had a great experience at the beautiful Sheraton of Chapel Hill. We had a fairly large group staying this past weekend and needed several rooms all close together (lots of toddling kids going room to room). We made our reservations via an online discount site, but after making the reservation I called the hotel directly to request... More 

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

The Staff at the Sheraton Chapel Hill work very hard to make sure guests are taken care of. Your feedback means a lot to them. I greatly appreciate you taking the time to post this review. Nick and Becka are both very caring and we are blessed to have them on our team. We look forward to seeing you soon.... More 

Etters, Pennsylvania
1 review
5 of 5 stars Reviewed June 30, 2015

Came to Chapel Hill for my nephews wedding. Wonderful room and amazing stay. The front desk clerk Demetrios went above and beyond to ensure we had everything we needed. Can not say enough about this hotel; very clean, comfy beds, spacious accommodations and excellent staff. Will make this my hotel of choice for future visits.

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the great feedback! Demetrius is an excellent guest service agent and greatly appreciates the recognition. We look forward to serving you in the future. Ted Milby Director of Rooms More 

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