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Sheraton Chapel Hill Hotel

3.5 of 5 One Europa Drive, Chapel Hill, NC 27517
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Certificate of Excellence 2014
Sheraton Chapel Hill Hotel
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Sheraton Chapel Hill Hotel
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237 reviews from our community

Traveler rating
    97
    93
    32
    12
    3
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65
36
27
91
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW

I called before we arrived to see how late the restaurant and lounge was open and was told the lounge was open until 11 o'clock and served a limited menu after 10. so we arrive to the restaurant at approximately nine thirty five and waited at the host stand for 10 minutes before being greeted. I asked if the place... More 

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Ponce, Puerto Rico
2 reviews
5 of 5 stars Reviewed 1 week ago

I don't even know where to start with this review because everything I experienced here was in all honesty well ABOVE par for anyone who travels a lot for business. I've stayed at all kinds of properties and at many different chains and this hotel by far is my favorite. The staff is so friendly and accommodating. The meeting rooms... More 

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing a review of our service. We always strive to exceed expectations. I am really glad you enjoyed our outdoor terrace features. Please let me know if I can be of assistance in the future. Ted Milby Director of Rooms More 

Myerstown, Pennsylvania
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very clean and comfortable. It seemed to be located weird but I felt safe arriving late at night with my family. The club lounge was nice too. Great breakfast. Great hotel to stay at for a Duke university visit.

Was this review helpful? Yes 1
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your feedback. We look forward to having you back at the Sheraton soon and earning the 5th star. Sincerely, N. Khanna General Manager More 

Hampton, VA
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Been staying in Chapel Hill and Durham for several years on business and have been very impressed with this refurbished hotel. I was there 2 weeks ago and was planning dinner when I stopped for a glass of wine. My nose detected something good, and they had brought out chicken skewers. They were so good, I didn't bother with dinner.... More 

Was this review helpful? Yes 1
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your raving review. We truly appreciate your business and look forward to an opportunity to serve you soon. Sincerely, N. Khanna General Manager More 

Atlanta
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

SHERATON – CHAPEL HILL, NORTH CAROLINA THINGS YOU WANT TO KNOW: 1. In-room safe 2. Refrigerator and/or microwave in some rooms 3. Coffee Maker with Starbuck’s coffee in room – Complimentary coffee and tea also served in the lobby in the morning 4. 1 small 31- inch flat screen TV 5. Hair dryer (stored on the bathroom sink counter) 6.... More 

Was this review helpful? Yes 1
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

We appreciate you taking the time to provide us with your feedback. We are very proud of our team who works hard everyday to deliver a memorable service to each guest. I have shared your comments with our staff and we look forward to having you back at the Sheraton Chapel Hill and earn the 5th star. Sincerely, N. Khanna... More 

Charleston, South Carolina
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

We stayed here after looking in hotwire and finding a 4 star hotel for the same price as a 3 star. After a little digging, we figured out it was this Sheraton and booked it. While the outside looks a bit old, the inside is totally updated and top notch. The service was exceptional and went out of the way... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us your feedback. Our team takes pride in delivering excellence and I am glad you had a memorable stay. We look forward to serving you soon. N.Khanna General Manager More 

Toronto
Top Contributor
83 reviews 83 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 12, 2015

This is a Sheraton of a certain vintage, it's showing its age somewhat, but the rooms are spacious, the beds and pillows are really comfortable, it's quiet, the (free) Internet works, and it's really convenient for UNC. But what truly sets this hotel apart is its service. Whoever is setting the standard and training the team should franchise their service... More 

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. Our Team at the Sheraton Chapel Hill is committed to deliver excellence in service and I am glad you experienced that. I have shared your comments with the team and we all appreciate your kind words. We look forward to serving you soon. Sincerely, N. Khanna... More 

asheville, nc
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 11, 2015

We came for a UNC basketball game and stayed just one night. The hotel has a great location and we were very warmly greeted by Sandy at check in - she gave us a lovely room - which was clean and very comfortable. We will definitely stay on our next trip!!

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your 5 star review. Sandee is an asset to our property and I am glad you had a memorable experience. I have shared your comments with our team and we thank you for your kind words. We look forward to serving you soon. Sincerely, N. Khanna More 

Cherokee
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2014

I booked this hotel for an overnight stay in Chapel Hill where we weye going to be attending a UNC basket ball game. We have booked this hotel thru Hotwire numerous times over the last 5 years and have never been disappointed. While the style of the building it's self seems a bit date, the rooms and amenities have been... More 

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your raving review. I am glad you enjoyed your stay and we look forward to having you back at the Sheraton in the near future. Sincerely, N.Khanna General Manager More 

Tulsa, Oklahoma
2 reviews
5 of 5 stars Reviewed November 28, 2014

I must say, I have stayed in man hotels in my life. I have never really been one to go online and leave reviews, but I must give my thoughts on this place. This hotel was not built yesterday, and maybe the U turn to get in isn't the most awesome way to set up and intersection, but I must... More 

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your raving review about our hotel and the team. It is truly a pleasure for me to work with these great individuals each day. I have shared your comments with our team members and thank you again for recognizing their hard work. We look forward to serving you soon. Sincerely, N. Khanna General Manager More 

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Additional Information about Sheraton Chapel Hill Hotel

Address: One Europa Drive, Chapel Hill, NC 27517
Phone Number:
Location: United States > North Carolina > Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton
Hotel Style:
#8 Business Hotel in Chapel Hill

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