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Sheraton Chapel Hill Hotel

3.5 of 5 One Europa Drive, Chapel Hill, NC 27517
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Certificate of Excellence 2014
Sheraton Chapel Hill Hotel
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Sheraton Chapel Hill Hotel
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232 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed here after looking in hotwire and finding a 4 star hotel for the same price as a 3 star. After a little digging, we figured out it was this Sheraton and booked it. While the outside looks a bit old, the inside is totally updated and top notch. The service was exceptional and went out of the way... More 

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Toronto
Top Contributor
82 reviews 82 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a Sheraton of a certain vintage, it's showing its age somewhat, but the rooms are spacious, the beds and pillows are really comfortable, it's quiet, the (free) Internet works, and it's really convenient for UNC. But what truly sets this hotel apart is its service. Whoever is setting the standard and training the team should franchise their service... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. Our Team at the Sheraton Chapel Hill is committed to deliver excellence in service and I am glad you experienced that. I have shared your comments with the team and we all appreciate your kind words. We look forward to serving you soon. Sincerely, N. Khanna... More 

asheville, nc
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We came for a UNC basketball game and stayed just one night. The hotel has a great location and we were very warmly greeted by Sandy at check in - she gave us a lovely room - which was clean and very comfortable. We will definitely stay on our next trip!!

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your 5 star review. Sandee is an asset to our property and I am glad you had a memorable experience. I have shared your comments with our team and we thank you for your kind words. We look forward to serving you soon. Sincerely, N. Khanna More 

Cherokee
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I booked this hotel for an overnight stay in Chapel Hill where we weye going to be attending a UNC basket ball game. We have booked this hotel thru Hotwire numerous times over the last 5 years and have never been disappointed. While the style of the building it's self seems a bit date, the rooms and amenities have been... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your raving review. I am glad you enjoyed your stay and we look forward to having you back at the Sheraton in the near future. Sincerely, N.Khanna General Manager More 

Tulsa, Oklahoma
2 reviews
5 of 5 stars Reviewed November 28, 2014

I must say, I have stayed in man hotels in my life. I have never really been one to go online and leave reviews, but I must give my thoughts on this place. This hotel was not built yesterday, and maybe the U turn to get in isn't the most awesome way to set up and intersection, but I must... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your raving review about our hotel and the team. It is truly a pleasure for me to work with these great individuals each day. I have shared your comments with our team members and thank you again for recognizing their hard work. We look forward to serving you soon. Sincerely, N. Khanna General Manager More 

Minnesota
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 18, 2014

Chapel hill is an interesting town in that there isn't a hotel corridor they sporadically appear all over town. Sheraton is the only high end hotel right off I40 and 15/501. It is well maintained, friendly, and has well appointed rooms. Only disappoint was the pool was outside and closed for the season, but in the summer I'd have written... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us your feedback! I am glad you enjoyed your stay. Our pool is seasonal and is open during summer from May through September. We look forward to having you back at the Sheraton. Sincerely, N. Khanna General Manager More 

Syracuse, New York
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2014

Conference 11/2/14 through 11/5/14. Clean, great staff. Very helpful and friendly. Breakfast Buffet was good. Close to Chapel Hill campus, several resurants and shopping. I recc'd the Mediterranian Market and Cafe, food was delicious!

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for sharing a great feedback. We look forward to serving you soon. Please let us know what we can do to earn 5 stars. Sincerely, Nitin K. More 

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

This place rocks! My family and I were traveling to Florida to see my parents and stopped here on the way. I can say nothing but good things about this hotel and the fantastic people that work there. When I next find myself in NC, I will most assuredly be staying here! The rooms were clean and comfortable, and the... More 

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Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear Claire M, Your review is greatly appreciated, and we cannot thank you enough for your feedback. To hear that we provided you with the level of stay we strive for means everything to us. I hope you come back and stay with us again soon. Until then, Steven Cory More 

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed November 4, 2014

Hands down the best experience I have ever had in a hotel. The front desk staff are second to none, my room was very clean, the housekeepers I ran into in the halls were so sweet, and the food in the restaurant was very good. This hotel should be # 1 out of 16!

Was this review helpful? Yes
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear Maggie L, I cannot thank you enough for such an excellent review! It means the world to our staff to know that we connected with you. Please come back soon, so that we may provide you with the same caliber stay again. Thank you kindly, Steven Cory More 

El Dorado Hills
Top Contributor
110 reviews 110 reviews
25 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 3, 2014

Very well-maintained typical Sheraton, and their Club floor was nice and quiet. Duke was an easy drive, as was RDU airport and downtown Durham. Parking is free, and the WiFi was relatively fast. Front desk staff was courteous.

Was this review helpful? Yes
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear visual, Thank you so much for such a positive review! We deeply appreciate you taking the time to provide us with your feedback. We cannot wait for our next opportunity to WOW you. Save travels, Steven Cory More 

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Additional Information about Sheraton Chapel Hill Hotel

Address: One Europa Drive, Chapel Hill, NC 27517
Phone Number:
Location: United States > North Carolina > Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton
Hotel Style:
#8 Business Hotel in Chapel Hill

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