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All 16 Chapel Hill hotels

Sheraton Chapel Hill Hotel

3.5 of 5 Hotel   |   One Europa Drive, Chapel Hill, NC 27517
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Ranked #9 of 16 Hotels in Chapel Hill
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
pinkybeach Easley, South Carolina
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215 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Easley, South Carolina
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Every staff member that I talked to was super nice. Front desk was very helpful Traveling with a service dog and they went out of their way to make sure we were in a accessible room. Gave me late checkout to keep my medicine in the refridgerator. Excellent Lobby area. Popcorn and lemonade served in the afternoon. I did not... More

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to review the Sheraton Chapel Hill. Our staff truly are the best part of this hotel. I would like an opportunity to earn 5 stars for your next stay, so please let us know if we can assist you in the future. More

Greeley, colorado
Top Contributor
60 reviews 60 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed here to attend a conference at Duke. I did not rent a car so planned to use the hotel shuttle to and from my meeting. While the staff told me this would be no problem the reality was different. They have only one shuttle and were usually double booked. I spent an average of 30-45 minutes waiting... More

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your review. Your feedback is very helpful. I apologize for the miscommunication regarding our shuttle; our complimentary shuttle covers a 5 mile radius around the hotel. I am glad you found your room to be quiet, plush, and clean. If there is anything we can do during your next stay to earn a 5 star review, please... More

No. California
Contributor
14 reviews 14 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The more charming options were booked, so I stayed here. Rather bland hotel. Restaurant food good but a bit gloomy. The outdoor pool, which my room had a view of, was beautiful and seemed to stay open all night. It wasn't used much but I loved it. Bed OK, very clean. Not right in town, but not far either. Seemed... More

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for reviewing the Sheraton Chapel Hill. Your feedback means a lot to the staff. Especially the note about our housekeeping room cleanliness. Please let us know how we can achieve 5 stars during your next stay. More

Beckley, West Virginia, United States
Top Contributor
200 reviews 200 reviews
21 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We frequently visit Durham, and this is our go-to hotel when we visit. I reviewed the hotel about 18 months ago, and it is worth a second review. The hotel is located on 15-501 (Durham-Chapel Hill Blvd) just inside CH city limits. Ample self parking. Pets welcome. Public spaces are well maintained. On premises exercise facility is nicer than most.... More

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I appreciate your review. The location of this property is a key feature for people who need access to Durham and Chapel Hill. We would like to earn 5 stars for your next stay, so please let us know where we can improve while you are here. Thank you. More

CHARLOTTE, North Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this property several times over the years and it never disappoints. Plenty of free parking, nice rooms, meeting faciliaties are awesome, and convenient location. Best hotel in very Chapel Hill!!!

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the great comments. We always strive to exceed expectations and achieve 5 stars. Please let us know if you need anything next time you are here. Sincerely... More

Winterville
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was clean and nice. No strong odors from cleaners or on linens, which is important for me. Everyone was friendly. Plenty of convenient parking. I will definitely stay here again when I am back for local doctor appointments.

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

It is great to hear that you enjoyed your stay. Your recommendation and 5 star review mean a lot to our staff. Thank you! More

Oyster Bay, NY
Contributor
11 reviews 11 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed here numerous times, usually after a 12 hour drive from NY. We have always been greeted warmly and checked in quickly by Tony, no matter how late the hour. Rooms are clean, comfortable and quiet; some have refrigerators and microwaves. The location is convenient to UNC, Franklin Street and major roadways. What sets this place apart are... More

Was this review helpful? Yes 2
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

It is wonderful to hear such great feedback. I am very proud of our exceptional staff. Your recommendation is greatly appreciated. We look forward to serving you again soon. More

Easley, South Carolina
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 21, 2014

I would have gave it a 4 but the sheets did not smell clean at all. Overall it was an average stay! the price was way above what we pay for an overnight stay $131.78 that included tax with an AARP discount supposedly. No breakfast included! It had a pricey restaurant on sight! As another viewer says, the beds were... More

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing us your feedback. Sheraton team works hard to provide every guest with a memorable experience. Please feel free to reach out to me if you would like to discuss your stay details as we would like to earn 5 stars from you for your next trip. I can be reached at 919-968-4900. Sincerely, Nitin K. More

Marietta, Georgia
Top Contributor
129 reviews 129 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed August 20, 2014

Chose the Sheraton for proximity to UNC Chapel Hill campus - for annual move-in weekend, bringing my daughter back for her Sophomore year from out of state. This was not my top choice, but others were already full. However, I did pick it over the Courtyard Marriott - where we stayed last year on same weekend - and preferred the... More

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I apologize that you did not experience our true Sheraton hospitality. I have shared your concerns with our team so we can improve on our services. I would hope that you will give us another chance when you visit Chapel Hill in the future. Sincerely, Nitin K. More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

I had booked and paid for a king room a week in advance, and after checking in after a long ride I was incredibly disappointed to open the door to the room and see two double(maybe full) size beds. Also, it is worth mentioning that the room I was given shared a wall with the elevator shaft which would have... More

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear Jeff H., Thank you for taking the time to provide us with your feedback. Please accept our apologies for not meeting your personal preferences on your room type. Our team at Sheraton works hard to deliver a memorable experience for every guest. Please reach out to me directly at 919-968-4900 if I could be of any assistance. Sincerely, Nitin... More

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Additional Information about Sheraton Chapel Hill Hotel

Address: One Europa Drive, Chapel Hill, NC 27517
Phone Number:
Location: United States > North Carolina > Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton

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