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Sheraton Chapel Hill Hotel

Certificate of Excellence
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One Europa Drive, Chapel Hill, NC 27517
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Best prices for: 1 room 1 guest
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Sheraton Chapel Hill Hotel
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Sheraton Chapel Hill Hotel
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Etters, Pennsylvania
5 of 5 stars Reviewed 5 days ago NEW

Came to Chapel Hill for my nephews wedding. Wonderful room and amazing stay. The front desk clerk Demetrios went above and beyond to ensure we had everything we needed. Can not say enough about this hotel; very clean, comfy beds, spacious accommodations and excellent staff. Will make this my hotel of choice for future visits.

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Beckley, West Virginia, United States
Level Contributor
340 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We visit family in Durham 6-10 times per year. Because we travel with our dogs, we need to stay at a pet friendly property, and the Sheraton meets our requirements for a place where we can stay with our pets and be close to family. Our stay this past weekend was pleasant, and up to the usual standards we have... More 

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Greenville, NC
Level Contributor
279 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice, clean, and updated hotel. Great food and service and good Starbucks coffee. WiFi is essentially non-existent (room was on second floor). Front desk and tech support did not help. Stayed for 5 nights at a convention and could not get e-mails, etc. Staff is very friendly.

Was this review helpful? Yes 1
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your feedback. We are always upgrading services to exceed our guests' expectations. I am always willing to discuss your concerns in person. Sincerely, Ted Milby More 

Portland, Victoria, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was centrally located and very well appointed - the room was large and the bed/pillows very comfortable. The reception and restaurant staff were extremely helpful The pre-paid buffet breakfast for $10 inclusive of taxes was great value. Our only minor disappointment was with house keeping - one day the bed was not made and their replenishment of tea/coffee/milk/cups... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for sharing your experience at the Sheraton. I apologize for the inconvenience and have shared your comments with our housekeeping team. Our team works hard everyday to deliver memorable service and I am glad you found our staff helpful. We look forward to having you back at the Sheraton Chapel Hill soon. Sincerely, Nitin K. More 

Sacramento, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here with my fiancee recently and we had a very nice room on the 4th floor with access to the Club Lounge. The sweet sleeper beds are AMAZING! I slept like a baby the whole time we were there. I thoroughly enjoyed having access to the Club Lounge and being able to conveniently grab a snack and a... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your raving review about your recent visit to Chapel Hill. We are glad you had a memorable stay at the Sheraton. I have shared your comments with our team who works hard everyday to deliver excellence in service for every guest. We look forward to having you back at the Sheraton. Sincerely, Nitin K. More 

Durham, NC
Level Contributor
91 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed May 28, 2015

Stayed twice over 2weeks in May 2015. First stay was fine. Had a king bed on the club floor both times. The first time was fine. The second time--terrible. Was completely ignored by the check in clerk who had to be elbowed by her colleague before she looked up from her computer to help me. And there were no other... More 

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I am very sorry to hear you did not get the prompt service and recognition that we are known for giving. Please let me know if I can personally be of assistance for your future stays. Sincerely, Ted Milby Director of Rooms More 

Newington, Connecticut
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 27, 2015 via mobile

Stayed here for a wedding this month. Hotel staff was friendly and knowledgeable of the area. They even gave us some shortcuts to restaurants. Our Preferred Guest room was well appointed. We got free bottles of water in room. Hotel was busy but tooms were very quiet. Pool area was great. Breakfast bruch was good also.

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. We are glad you enjoyed your stay and we look forward to having you back at the Sheraton soon. Sincerely, Nitin K. More 

Atlanta, GA
Level Contributor
68 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed May 22, 2015

Comfortable sweet sleeper beds. As Starwood preferred first had fridge in room which was great because Whole Foods only about one mile away and when Traveling on business so great to get healthy food and have a fridge for it . Not far from UNC Rizzo conference center Staff helpful. A bit dated - especially bathrooms but for value ---all... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing us your feedback. We appreciate your business and look forward to serving you soon at the Sheraton Chapel Hill. Sincerely, Nitin K. More 

Chicago, Illinois
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 9, 2015 via mobile

During a family trip to attend a graduation in the area, we stayed at the Sheraton "Europa". First the good...service by hotel staff was great. Very friendly and helpful. And the lobby area was in good shape. Unfortunately the rooms leave a bit to be desired. The rooms seem clean at first but a cursory inspection reveals stains on chairs,... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your review. Your feedback is very helpful. I have shared your comments with our housekeeping team to improve our services. Thank you for your kind words about our staff and service. We are very proud of our team members as they strive to deliver excellence in service to every guest and I am glad you experienced the... More 

Atlanta
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed May 2, 2015

SHERATON – CHAPEL HILL, NORTH CAROLINA THINGS YOU WANT TO KNOW: 1. In-room safe 2. Refrigerator and/or microwave in some rooms 3. Coffee Maker with Starbuck’s coffee in room – Complimentary coffee and tea also served in the lobby in the morning 4. 1 (VERY) small 31- inch flat screen TV 5. Hair dryer (stored on the bathroom sink counter)... More 

Was this review helpful? Yes 1
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us your feedback about your recent stay with us. We take every guest feedback very seriously and want to assure you that the team at the Sheraton Chapel Hill is committed to provide every guest with an excellent experience. Please accept our apologize for you not having a Sheraton experience. I have... More 

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