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Sheraton Chapel Hill Hotel

Certificate of Excellence
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One Europa Drive, Chapel Hill, NC 27517
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Sheraton Chapel Hill Hotel
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271 Reviews from our TripAdvisor Community

Traveler rating
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    101
    35
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
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    (271)
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    (83)
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Sacramento, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed here with my fiancee recently and we had a very nice room on the 4th floor with access to the Club Lounge. The sweet sleeper beds are AMAZING! I slept like a baby the whole time we were there. I thoroughly enjoyed having access to the Club Lounge and being able to conveniently grab a snack and a... More 

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Durham, NC
Top Contributor
81 reviews 81 reviews
45 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed twice over 2weeks in May 2015. First stay was fine. Had a king bed on the club floor both times. The first time was fine. The second time--terrible. Was completely ignored by the check in clerk who had to be elbowed by her colleague before she looked up from her computer to help me. And there were no other... More 

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I am very sorry to hear you did not get the prompt service and recognition that we are known for giving. Please let me know if I can personally be of assistance for your future stays. Sincerely, Ted Milby Director of Rooms More 

Newington, Connecticut
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for a wedding this month. Hotel staff was friendly and knowledgeable of the area. They even gave us some shortcuts to restaurants. Our Preferred Guest room was well appointed. We got free bottles of water in room. Hotel was busy but tooms were very quiet. Pool area was great. Breakfast bruch was good also.

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. We are glad you enjoyed your stay and we look forward to having you back at the Sheraton soon. Sincerely, Nitin K. More 

Atlanta, GA
Top Contributor
68 reviews 68 reviews
61 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable sweet sleeper beds. As Starwood preferred first had fridge in room which was great because Whole Foods only about one mile away and when Traveling on business so great to get healthy food and have a fridge for it . Not far from UNC Rizzo conference center Staff helpful. A bit dated - especially bathrooms but for value ---all... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing us your feedback. We appreciate your business and look forward to serving you soon at the Sheraton Chapel Hill. Sincerely, Nitin K. More 

Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

During a family trip to attend a graduation in the area, we stayed at the Sheraton "Europa". First the good...service by hotel staff was great. Very friendly and helpful. And the lobby area was in good shape. Unfortunately the rooms leave a bit to be desired. The rooms seem clean at first but a cursory inspection reveals stains on chairs,... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your review. Your feedback is very helpful. I have shared your comments with our housekeeping team to improve our services. Thank you for your kind words about our staff and service. We are very proud of our team members as they strive to deliver excellence in service to every guest and I am glad you experienced the... More 

Atlanta
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 4 weeks ago

SHERATON – CHAPEL HILL, NORTH CAROLINA THINGS YOU WANT TO KNOW: 1. In-room safe 2. Refrigerator and/or microwave in some rooms 3. Coffee Maker with Starbuck’s coffee in room – Complimentary coffee and tea also served in the lobby in the morning 4. 1 (VERY) small 31- inch flat screen TV 5. Hair dryer (stored on the bathroom sink counter)... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us your feedback about your recent stay with us. We take every guest feedback very seriously and want to assure you that the team at the Sheraton Chapel Hill is committed to provide every guest with an excellent experience. Please accept our apologize for you not having a Sheraton experience. I have... More 

Mobile, Alabama
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 23, 2015

All aspects of our short visit were satisfactory, but the friendly front-desk service was outstanding. The staff was friendly and most helpful. We also had breakfast at the restaurant, and the food and service were outstanding as well.

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to write a review. I believe our staff are some of the best in the industry. If there is anything we can do to earn a 5 star review during your next stay, please let us know. Thank you, Ted Milby Director of Rooms More 

Durham, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2015

I live in Durham, NC. My wife and I went here for a romantic getaway from our kids and normal lives. I have never written a review about a hotel before, but we had such an awesome stay here, I simply had to! We had put in the reservation that we were coming for our anniversary, and as soon as... More 

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Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear Fred S, Thank you so much for your remarkable review! We all try our hardest here to connect with each and every guest, and treat them as the VIP they are. It is truly fulfilling to know that we took such good care of you. We all look very forward to our next opportunity to serve you. Steven Cory... More 

Millersville, Maryland
Contributor
15 reviews 15 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 21, 2015

We arrived at the Sheraton on a Friday evening in a huge hurry to make it to the UNC campus for an opera performance. Our planned 4.5 hour drive ended up taking much longer than expected and we were worried that we wouldn't make it to the campus on time. Being first time visitors to Chapel Hill, we weren't aware... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for this lovely feedback. I have shared your encounters with Becca, Quita and the rest of my team. Team at the Sheraton strives to deliver excellence in service and I am glad your visit was a memorable one. We do hope that your daughter picks UNC and we get more chances to serve you and your... More 

Wayne, New Jersey, USA
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed April 21, 2015

This hotel has an excellent service. It's excellent for the price. Very confortable and clean rooms. And the best: The people: Extremely kind and friendly. Loved it and I will definitely go back! We went for a trip to visit colleges, so the location is perfect!

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your kind words. I have shared your 5 star feedback with our team. We look forward to serving you soon. Sincerely, Nitin K. More 

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