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Sheraton Chapel Hill Hotel

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One Europa Drive, Chapel Hill, NC 27517
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Sheraton Chapel Hill Hotel
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Sheraton Chapel Hill Hotel
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257 reviews from our community

Traveler rating
    108
    98
    32
    16
    3
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70
38
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100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I chose this hotel because it was close to family we were visiting and it was a good price. It was also convenient to downtown Chapel Hill. The room included a coffeemaker and a fridge. Starbucks coffe was served in the lobby every morning as well as a selection of teas. Breakfast items (cold cereals , instant oatmeal and juices)... More 

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Anchorage, Alaska
Top Contributor
163 reviews 163 reviews
49 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had a lovely 3 night stay here in April 2015. The front desk was friendly and efficient. They called me by name from the moment of my arrival until my departure. They provided extra service by telling me that I had multiple SPG accounts The main lobby is light and airy. The room was spacious and the bed was... More 

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Hiawassee, Georgia
Top Contributor
55 reviews 55 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I came and spent the overnight to attend an all day seminar at the hotel. The Room was nice and fresh. The lobby is nice and well appointed. Dinner in the hotel restaurant was very good, and the banquet luncheon buffet at the seminar was superb. DID NOT taste like your expectation for hotel food. Well done, Chef!

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. I have shared your kind words with our Food and Beverage team. Thank you for your business and we look forward to serving you in the future. More 

Greenville, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I had taken a friend to Chapel Hill who was ill and was to have surgery at the medical center. It was a difficult time, but the staff (everyone from housekeeping) to front desk to room service, etc. were so wonderful in helping us deal with a complicated and difficult situation. They couldn't have been nicer and more accommodating. Also,... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your feedback. Our team at the Sheraton Chapel Hill works hard to deliver excellence in service and I am glad you had a pleasant experience. Sincerely, N. Khanna More 

Vienna, Virginia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Enjoyed the room which was recently updated. Our room even had a balcony overlooking the pool. The bed was super comfortable. We had our dog with us and they have a special hallway of rooms close to the door going outside for those traveling with pets. The hotel is located in a good location near some shopping but is a... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your feedback on your recent stay at the Sheraton Chapel Hill. I am happy to hear that you enjoyed our pet friendly hotel and had a great experience. We look forward to having you back soon. Sincerely, Nitin K. More 

Raeford, North Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Service was great at this hotel. Everyone was super friendly and happy to assist. I love Sheraton's bedding and this was nothing less. The food for my business meeting was also great. Parking is kind of spotty but okay.

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

It is always great to hear guests comment on our staff. I appreciate your feedback. I am sorry to hear you had a challenge with parking. Please let me know if I can be of assistance. Sincerely, Ted Milby Director of Rooms More 

Columbia, South Carolina
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here for a conference so this was a perfect location. The rooms were nice spacious, clean and all the appointments you would need. (ie. microwave and mini fridge) Leslie Sweeney at the front desk checked us in and was happy to assist us. The grounds are nice with of places to sit outside with a fire pit. We... More 

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to submit a review. We are fortunate to have Leslie on our team. I hope you will have time to try Carolina 1663 (our restaurant) next time you stay. If there is anything we can do to earn a 5th star next time you are here, please do not hesitate to ask. Sincerely, Ted... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I have read some of the more recent reviews. I am not sure where the people who wrote these reviews were staying. Literally EVERYONE I encountered here was truly awesome. I was at this hotel for 5 days visiting my family on the East Coast, and every person I worked with at the desk was eager to help me. Although,... More 

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tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Maggie L, Thank you for your review! We always strive to earn 5 star reviews, and it is very rewarding when guests recognize the efforts of our staff. I hope you will be back soon. Sincerely, Ted Milby Director of Rooms More 

Bora Bora, French Polynesia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We spent three nights this past week while attending a function at UNC. The last night was beyond anything I ever experienced in a lifetime of travel. That last evening the ENTIRE hotel was over run by 100's of members of a biker gang. The lot was filled with cars and choppers. We had to park in another hotel lot... More 

Was this review helpful? Yes 1
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I sincerely apologize for the inconvenience you had during your recent stay at the hotel. We have taken some internal measures to avoid issues like this in the future. I will be happy to discuss the details and assure you that this was an isolated situation. We appreciate... More 

2 reviews
2 of 5 stars Reviewed 4 weeks ago

For a Sheraton with a high incidental deposit you would expect better Internet quality ( theirs doesn't support streaming without high volume of buffering) you would expect quality room service as well , not here. I called room service outside of dinner hours and was transfer twice before anyone answered. Rooms are smaller than the below average Sheraton . Lobby... More 

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Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking time to provide us with your feedback. We take every guest feedback very seriously and want to assure you that the team at the Sheraton Chapel Hill is committed to provide every guest with an excellent experience. I apologize that you did not experience a satisfactory stay during your recent visit to Chapel Hill. I have... More 

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