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Sheraton Chapel Hill Hotel

Certificate of Excellence
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One Europa Drive, Chapel Hill, NC 27517
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1 room 1 adult
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Sheraton Chapel Hill Hotel
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301 Reviews from our TripAdvisor Community

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chesterfield, va
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Love, Love, Love this hotel, its location and everything about it. We came down for a Duke Women's Basketball game and it didn't disappoint. Check in was a breeze, room location was perfect and really just a nice stay. There is nothing super fancy about it but it is safe, well appointed and priced well. We'll be back again in... More 

Helpful?
Thank postparade
Galena, Ohio
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I am a lifetime Platinum Starwood member...and I stay in many Starwood properties. I was supposed upgraded but when I came into the room, I had the smallest room I can recall in any of my stays in any hotel. The room was loud when I turned down the temperature. The bathroom was dated and the comforter was filthy...I do... More 

Helpful?
Thank jadava
San Francisco, California
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel bears the name Sheraton, and the staff have the same professionalism you would expect from a Sheraton; however when it comes to the room that is another matter. The room is ok, and would good if it did not bear the name Sheraton. Nevertheless, the room was clean and upgraded to a degree. I would stay here again... More 

Helpful?
Thank Marquis S
Atlanta, Georgia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I recently came to this hotel while in the Chapel Hill area to visit UNC. It was very close to the school - taking me under 10 minutes to get there. I came to this hotel with multiple family and friends. I was very impressed with the customer service at the hotel. I booked 4 rooms under my name and... More 

Helpful?
Thank ImranSAP
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear ImranSAP, Thank you for providing such raving review of your recent experience at the Sheraton Chapel Hill. Our team strives daily to exceed every guest expectation and I am glad you had a great experience. As a platinum we value your business and look forward to an opportunity to serve you again in the future. Sincerely, N Khanna More 

Chapel Hill, North Carolina
Level Contributor
320 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed January 6, 2016

This Sheraton is better than you may expect from the chain. The primary asset here is the staff. They are friendly, knowledgeable, efficient, and responsive. This includes front desk, housekeepers, and all others on the staff serving and helping to ensure a great stay. The room was larger than expected and very clean. The breakfast buffet was above average in... More 

Helpful?
Thank PhilViking
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for providing us with your feedback. Our team is truly exceptional and works hard everyday to make each guest experience a memorable one. We are glad you had a great stay and we look forward to serving you soon. Sincerely, N Khanna More 

Atlanta, Georgia
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

When looking in the area we typically stay at the sister hotel Aloft, but since the one here was not pet friendly we booked the Sheraton mainly because it's pet friendly and there was no pet fee. We can't justify $150 for a 4 pound dog. The location was great, right off the highway and not far from dining. The... More 

Helpful?
Thank kexplorestheworld
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for highlighting several great benefits of the Sheraton Chapel Hill. We would like to work with you to earn a 5th star during your next stay. I greatly appreciate your feedback and look forward to serving you again soon. Sincerely, Ted Milby Director of Rooms More 

Orlando, Florida
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 8, 2015

We stayed in the club room. This gives you access to the VIP club lounge. Lounge has a nice breakfast an office center and always has soda and water. It also has food at night but I never made it to that. The room was updated and very nice! Front desk was awesome to deal with.

Helpful?
Thank john d
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to share you comments about your recent stay. Sheraton Club is one of the key features of Sheraton Hotels and I am glad you enjoyed your stay at the Sheraton Chapel Hill. We look forward to serving you back soon. Sincerely, Nitin Khanna More 

Washington D.C.
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 2, 2015

We only stayed on night but the hotel is dog friendly, and they provide a shuttle to town for pick ups and drop offs. Slightly older space but we would stay again. Their staff were very nice and very accommodating!

Helpful?
Thank PassportHappy62
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your 5 star feedback. Our team works very hard to deliver a memorable experience to each guest and I am glad that your stay was comfortable. We look forward to having you back at the Sheraton. Sincerely, Nitin Khanna More 

Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 30, 2015

Driving up to this hotel was a little confusing but once we found it, it was really nice. The front desk clerks were all really helpful and friendly. We stayed Thursday-Sunday and really enjoyed the atmosphere of the hotel. The restaurant was okay, the breakfast was typical hotel food but they didn't bring enough food out so you had to... More 

Helpful?
Thank kibabadgirl
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us with your feedback on your stay and dining experience. I have shared your comments with our team and we look forward to serving you soon. Sincerely, N. Khanna More 

Greensboro, North Carolina
Level Contributor
4 reviews
3 of 5 stars Reviewed November 14, 2015

The Sheraton chain tends to be hit or miss. Some are great and some not so much. WHile the staff was friendly here, was not as happy with the accommodations. Would probably try another place next time in this area.

Helpful?
Thank SNOWEDIN S
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to write a review. Your satisfaction is extremely important to us. Thank you for recognizing the efforts of our staff. We consistently rank high for guest satisfaction. Please let us know if we can be of assistance next time you stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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