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Sheraton Chapel Hill Hotel

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One Europa Drive, Chapel Hill, NC 27517
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Sheraton Chapel Hill Hotel
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278 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Very disappointed in our stay at this Sheraton. Overall the place needed some upkeep. Grass had not been cut for some time. Cleanliness was lacking. Pool closes @ 7:30. Club room has limited hours & selections. Sorry but below Sheraton standards.

Was this review helpful? Yes 1
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing your feedback. Our club lounge is open 24/7; so we will make sure this is presented more clearly. Our pool is seasonal, and we can typically keep it open past 7:30pm, but are required to close it at sunset for safety. I have reviewed your concerns with our staff. I hope you will allow us another... More 

Pittsburgh
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

stayed at this hotel while visiting colleges in the chapel hill area. The staff was very friendly and accoommodating. The hotel was very clean and well maintained. It is worth the money to upgrade to a Club room for the extra amenities. Very convenient to a number of colleges and universities.

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for noting our great location and posting your appreciation of our staff. Our goal is nothing less than 5 star reviews and it means a lot to us when guests provide their feedback. Please do not hesitate to reach out to me if I can ever be of assistance during your future stays. Sincerely, Ted Milby Director of... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My family just had a great experience at the beautiful Sheraton of Chapel Hill. We had a fairly large group staying this past weekend and needed several rooms all close together (lots of toddling kids going room to room). We made our reservations via an online discount site, but after making the reservation I called the hotel directly to request... More 

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

The Staff at the Sheraton Chapel Hill work very hard to make sure guests are taken care of. Your feedback means a lot to them. I greatly appreciate you taking the time to post this review. Nick and Becka are both very caring and we are blessed to have them on our team. We look forward to seeing you soon.... More 

Etters, Pennsylvania
5 of 5 stars Reviewed June 30, 2015

Came to Chapel Hill for my nephews wedding. Wonderful room and amazing stay. The front desk clerk Demetrios went above and beyond to ensure we had everything we needed. Can not say enough about this hotel; very clean, comfy beds, spacious accommodations and excellent staff. Will make this my hotel of choice for future visits.

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the great feedback! Demetrius is an excellent guest service agent and greatly appreciates the recognition. We look forward to serving you in the future. Ted Milby Director of Rooms More 

Beckley, West Virginia, United States
Level Contributor
360 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
4 of 5 stars Reviewed June 29, 2015

We visit family in Durham 6-10 times per year. Because we travel with our dogs, we need to stay at a pet friendly property, and the Sheraton meets our requirements for a place where we can stay with our pets and be close to family. Our stay this past weekend was pleasant, and up to the usual standards we have... More 

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I appreciate your taking time to right a review. If I can ever be of service, please do not hesitate to contact me. We would love to earn a 5 star rating next time you stay. Sincerely, Ted Milby Director of Rooms More 

Greenville, NC
Level Contributor
286 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 stars Reviewed June 21, 2015

Very nice, clean, and updated hotel. Great food and service and good Starbucks coffee. WiFi is essentially non-existent (room was on second floor). Front desk and tech support did not help. Stayed for 5 nights at a convention and could not get e-mails, etc. Staff is very friendly.

Was this review helpful? Yes 1
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your feedback. We are always upgrading services to exceed our guests' expectations. I am always willing to discuss your concerns in person. Sincerely, Ted Milby More 

Portland, Victoria, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 6, 2015

The hotel was centrally located and very well appointed - the room was large and the bed/pillows very comfortable. The reception and restaurant staff were extremely helpful The pre-paid buffet breakfast for $10 inclusive of taxes was great value. Our only minor disappointment was with house keeping - one day the bed was not made and their replenishment of tea/coffee/milk/cups... More 

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for sharing your experience at the Sheraton. I apologize for the inconvenience and have shared your comments with our housekeeping team. Our team works hard everyday to deliver memorable service and I am glad you found our staff helpful. We look forward to having you back at the Sheraton Chapel Hill soon. Sincerely, Nitin K. More 

Sacramento, California
1 review
5 of 5 stars Reviewed June 1, 2015

I stayed here with my fiancee recently and we had a very nice room on the 4th floor with access to the Club Lounge. The sweet sleeper beds are AMAZING! I slept like a baby the whole time we were there. I thoroughly enjoyed having access to the Club Lounge and being able to conveniently grab a snack and a... More 

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your raving review about your recent visit to Chapel Hill. We are glad you had a memorable stay at the Sheraton. I have shared your comments with our team who works hard everyday to deliver excellence in service for every guest. We look forward to having you back at the Sheraton. Sincerely, Nitin K. More 

Durham, NC
Level Contributor
91 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed May 28, 2015

Stayed twice over 2weeks in May 2015. First stay was fine. Had a king bed on the club floor both times. The first time was fine. The second time--terrible. Was completely ignored by the check in clerk who had to be elbowed by her colleague before she looked up from her computer to help me. And there were no other... More 

Was this review helpful? Yes
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

I am very sorry to hear you did not get the prompt service and recognition that we are known for giving. Please let me know if I can personally be of assistance for your future stays. Sincerely, Ted Milby Director of Rooms More 

Newington, Connecticut
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 27, 2015 via mobile

Stayed here for a wedding this month. Hotel staff was friendly and knowledgeable of the area. They even gave us some shortcuts to restaurants. Our Preferred Guest room was well appointed. We got free bottles of water in room. Hotel was busy but tooms were very quiet. Pool area was great. Breakfast bruch was good also.

Was this review helpful? Yes
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. We are glad you enjoyed your stay and we look forward to having you back at the Sheraton soon. Sincerely, Nitin K. More 

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