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The Umstead Hotel and Spa

#1 of 22 Hotels in Cary
Certificate of Excellence
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100 Woodland Pond Drive, Cary, NC 27513
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The Umstead Hotel and Spa
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569 Reviews from our TripAdvisor Community

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Traveler rating
    450
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    10
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67
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172
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • French first
  • Italian first
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English first
  • All months
    (569)
  • Mar-May only
    (150)
  • Jun-Aug only
    (172)
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    (137)
  • Dec-Feb only
    (110)
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There are newer reviews for The Umstead Hotel and Spa
See the most recent reviews
San Francisco, CA
Level Contributor
57 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed March 14, 2012

I visited the Umstead recently on business, but this was a property I would be happy to stay in on my own dime. The public spaces were tasteful and lovely (down to the Chihuly in the lobby area), with an "art and nature" theme emphasized throughout the entire property. The rooms were comfortable and luxurious without being fussy. The staff... More 

Was this review helpful? Yes 2
Boston
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 12, 2012

I stayed in a Lakeview room. Others have covered all the major points that make this place the finest in the area. So I focus on the details that set the Umstead apart: - escort to elevator at check in - person opening and holding the doors - recessed entry way to room and picture make you feel like you... More 

Was this review helpful? Yes 1
Manila, Philippines
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed March 10, 2012

This hotel is really best in class. The service is excellent - probably the best service experience I have had in an American hotel.

Was this review helpful? Yes 1
Manchester-by-the-Sea, Massachusetts
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 8, 2012

Read about this hotel while staying in a lovely hotel in Charleston. We stayed for two nights on our way home to New England. The place is immaculate and so soothing. Beautiful art work and the Chihuly glass is awesome. The service is possibly the best we have experienced and the food at both the bar and in the restaurant... More 

Was this review helpful? Yes 1
San Jose, California
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 8, 2012

I spent a couple of nights here during a business trip and was delighted by the lovely ambience, great service and fabulous room, especially the bathroom. True luxury in size, amenities and quality of everything - to me, soft, plushy towels are a sign of a hotel that cares about the details. The staff is very friendly, and the public... More 

Was this review helpful? Yes 1
Hadera
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 7, 2012

I love the hotel, the service, the room and the spa !

Was this review helpful? Yes 1
Richmond, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 6, 2012

We went to The Umstead in mid-October 2011 for my husband's 35th birthday. I knew nothing of The Umstead, but we needed something in the general R-D area, and various university events had fully booked all of the other acceptable hotels. We were so pleasantly surprised! We stayed only two nights, and I left The Umstead far more relaxed than... More 

Was this review helpful? Yes 1
Raleigh, North Carolina
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 3, 2012

Not far from home but a million miles away. From the moment we arrived until the moment we left, everything at The Umstead was awesome. Great rooms, service, food, and spa services. Our first stay will not be our last!

Was this review helpful? Yes 1
Norwalk, CT
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 2, 2012

Not sure what everyone else found to like here. First of all the floors in our room were disgusting, the carpet was stained especially by the beds - what is that all about - then in the morning when we took showers the temperature was luke warm, if that at all. When we called the guest services told us "what... More 

Was this review helpful? Yes 3
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We regret to learn that your recent visit did not meet your expectations. The issues you reported will be addressed and rectified. Respectfully, Jim Beley General Manager More 

Roanoke, Virginia
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 21, 2012

The Umstead is a beautiful property! I am a little embarrassed to say that living in VA I had never heard of or been to the Umstead. That all changed when my company booked a meeting there for two days. What a treat! The rooms are very nice and the bathrooms are top notch with all the amenities. The property... More 

Was this review helpful? Yes 2
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