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The Umstead Hotel and Spa

#1 of 22 Hotels in Cary
Certificate of Excellence
5.0 of 5
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100 Woodland Pond Drive, Cary, NC 27513
The Umstead Hotel and Spa
Best prices for: 1 room 1 guest
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Ranked #1 of 22 Hotels in Cary
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
swimbikerun_10 Boston, Massachusetts
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537 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Umstead Hotel and Spa
See the most recent reviews
Boston, Massachusetts
Contributor
17 reviews 17 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently stayed for 3 nights while on a work trip. From the doorman, to the front desk staff to the turn down service attendants, everyone I encountered at The Umstead was terrific and wanted to ensure they were delivering first class customer service. I stayed in a standard room with a king size bed, balcony and very large bathroom. The... More 

Was this review helpful? Yes 1
Hickory, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is definitely a place to unwind and relax! We were here two nights to celebrate my husband's birthday. Everywhere we turned, staff were wishing him Happy Birthday, and he was given some nice amentities. We had a spa level suite that had sliding doors right out into the wedding garden. The pond/lake has a beautiful trail that makes you... More 

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Utah
Top Contributor
77 reviews 77 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Greeted by well trained and courteous staff. Check in process was quick and easy. A little confusing getting to the elevators. Room was clean, well appointed, very comfortable bed. Bathroom was well stocked. Shower was heavenly! Bed was very comfortable, slept extremely well. Worked at the comfortable well stocked desk. Really liked the technology in the room. In addition to... More 

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Food is awesome and I am glad this place is in the Cary area! However, I had a Bookers bourbon based Manhattan martini and it cost me $30.00. That's right...$30.00. On the plus side, it was well made!! So for the details....Bookers cost $60.00 for a fifth when sold to the restaurant industry ($52.00 retail at the local ABC store).... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Exquisite service and ambience. Also food in the restaurant. The hotel is like an art gallery. The walk around the lake as well as the exercise room and spa are wonderful. The conference space is beautiful and conference food is healthy as well as beautifully presented.

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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Umstead Hotel & Spa a few weeks ago and had an absolutely great experience! The hotel is the most upscale hotel in North Carolina PERIOD! Service is top notch, rooms are clean with updated technology and their restaurant has great food with a atmosphere that is inviting. I definitely recommend staying here when you are in... More 

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Cary, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I can't express how disappointed I was with our experience at the Umstead. The staff was so unwelcoming,unaccommodating, rude and unprofessional. I know you can't believe it right. Well either could I. Here is my story: My friends and I had planned to meet for drinks at the bar to celebrate a birthday. We all live locally. We are a... More 

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The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, We did make a needed operational change in our Bar food service in June of 2012, due to the level of growth in the food being served both indoors and on the outdoor terrace. Please understand our intent by the change, was not to do less business, but to properly service our guests with quality food, in a... More 

Middleburg, Virginia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at the Umstead en route to Hilton Head from DC and as travelers who have had the privilege of staying at some of the finest hotels around the world, I have no hesitation in saying that the Umstead is right up there with the very best. On arrival, we were greeted by three staff members... More 

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Washington DC
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We found this gem on a road trip from VA to Hilton Head, SC and what an amazing property! I have stayed at some amazing hotels around the world-The Peninsula Bangkok, The Halkin in London and this is by far one of the best hotels I have ever been to. The level of service and detail are just incredible. The... More 

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Guildford, United Kingdom
Top Contributor
159 reviews 159 reviews
34 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Visiting from the UK seeing friends this was a lovely choice. We had a room overlooking the back of the hotel and the lake. The service from the doorman to the front desk, the concierge, bar and restaurant is all excellent. We had a very nice snack lunch in the bar when we arrived and one of the evenings we... More 

Was this review helpful? Yes 1
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