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The Umstead Hotel and Spa

#2 of 22 Hotels in Cary
Certificate of Excellence
5.0 of 5
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100 Woodland Pond Drive, Cary, NC 27513
The Umstead Hotel and Spa
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Ranked #2 of 22 Hotels in Cary
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Middleburg_Wanderer Middleburg, Virginia
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520 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cary, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

I can't express how disappointed I was with our experience at the Umstead. The staff was so unwelcoming,unaccommodating, rude and unprofessional. I know you can't believe it right. Well either could I. Here is my story: My friends and I had planned to meet for drinks at the bar to celebrate a birthday. We all live locally. We are a... More 

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Middleburg, Virginia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at the Umstead en route to Hilton Head from DC and as travelers who have had the privilege of staying at some of the finest hotels around the world, I have no hesitation in saying that the Umstead is right up there with the very best. On arrival, we were greeted by three staff members... More 

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Guildford, United Kingdom
Top Contributor
143 reviews 143 reviews
32 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Visiting from the UK seeing friends this was a lovely choice. We had a room overlooking the back of the hotel and the lake. The service from the doorman to the front desk, the concierge, bar and restaurant is all excellent. We had a very nice snack lunch in the bar when we arrived and one of the evenings we... More 

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Raleigh NC
Top Contributor
57 reviews 57 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I held a board retreat at the Umstead lasat weekend. I can't say enough nice things about the property, its staff, and the dining experiences. When I drove under the portico, three staff came out to greet me. I was hauling all of the meeting materials, so I had a carload. They unloaded my car, I parked, and was checked-in... More 

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Far Hills, NJ
Contributor
16 reviews 16 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband, daughter and I stayed here last week (April 11-14). It was our first time staying at this property and we will certainly return. The hotel and grounds are beautiful and the food is divine. However, what really sets this hotel apart is its staff. At every turn and every interaction, there is a staff member asking you if... More 

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Yelm, Washington
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in the area for a conference so did not have a choice of hotels, was slightly skeptical (at first) of all the rave reviews I read about the property. Boy was I wrong to be skeptical. The entire facility is gorgeous, well laid out and perfect for either business or pleasure. The beds are probably the most comfortable... More 

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Greenville, Delaware
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I traveled to Raleigh/Durham area to visit my son. The property I normally frequent was unavailable After researching other local properties, I selected the Umstead based primarily on its AAA rating and description. The first impression is impressive, the valet and bell staff are incredibly welcoming. They could not have been more gracious and informative. The MOD Nancy was equally... More 

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Monroe, Georgia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I traveled to Cary, NC for a National Conference. When the organization announced Cary, NC as the destination, I was not tooo thrilled. However, the Umstead Hotel & Spa was AWESOME. Everything you could ever imagine in a luxury hotel was there. Rooms were luxurious. The staff were always friendly and accommodating.

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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was very nice but the staff was even better. The room was extremely nice with a huge bathroom. Room had a nice deck that looked out the the pond and manicured grounds and pool. Staff performed nightly turn down service and after returning from a jog, the doorman handed me a cold bottle of water! Staff ales assisted... More 

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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful property and facilities. Rooms are top notch and spa is fantastic. The only complaint I would have is we were suggested to use the hotel car service as it would be priced on par with a cab or Uber and it was far more pricey. Otherwise the staff was excellent. First rate service all the way.

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